Hôtel près de Historic Museum of Torture Devices, Alton, Alton

« I am leaving a one star review because this property charges a nightly amenities fee that is a separate charge from the room rate. According to the staff on site, this amenities fee is for breakfast, the gym, etc. (we did not use any of these services) Expedia advertises the breakfast as free. When I complained to Holiday Inn, they sent me the number for Expedia. When I called Expedia, they told me there was nothing they could do and after speaking to the hotel staff further it also covers the...

« the room was newly remodeled. great space wonderful bed The staff was delightful very helpful. breakfast was good, aple »

« I've stayed here before and my experience this time was terrible I will never book there again. The room had no air conditioning properly working, no TV working, the room was not properly cleaned. But because i stayed one night i assumed that why we were treated in that manner. Certain staff members were exceptionally Rude. Unprofessional behavior. They did attempt to accommodate but it was too late at that point. Mary. Was the worst ever, 😫 Mickey if that's even his name was slightly above...

« It was a nice clean room. The sink is not in the bathroom, which I didn’t catch in the pictures, I just don’t prefer that set up. The people were very nice. The “road noise” other people mentioned wasn’t an issue for us although we were in the front of the motel. »

« The carpeting in the room was sticky, the bathroom door was very loud every time we tried to close it, and the WiFi was an ordeal to sign in to. Would definitely not stay here again. »

« The rooms were clean but there were several people smoking right outside of the entrances. One of our rooms did not have a shower curtain upon arrival. I do have a question re: handicapped accessible rooms. The rooms were on the lower level- which was fine. BUT to get to the breakfast area room, you either walked up and around the outside of the building or climbed stairs. ALSO to use the shower, you had to be able to raise your leg at least 15 inches to clear the side of the tub. THEN TO STEP...

« The room was clean and comfortable. The staff very accommodating of clients needs. »

« It was ok »

« Calme »

« This is a very nice hotel. The staff is helpful and the breakfast was delicious with gluten free options. »

« You won't Regretfully your stay. Friendly hosts »

« Chambre confortable hôtel relativement calme malgré le nombre de camions stationnés PDJ TRÈS correct »

« Correct sans plus, propreté ok, un peu excentré du centre ville, peut etre un poil cher pour les services »

« Needed better pillows and bedding. »

« m »

« Superbe chambre. Execellent rapport qualité/prix »

« La douche etait froide. Pas beaucoup de pression. La piscine très froide... Les reste est ok, mais trop cher pour le produit. »