Spa

Avis sur M City Hotel Saigon

4 out of 5
M City Hotel Saigon
52B Pham Hong Thai Street, District 1, Ho Chi Minh City

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 34 avis sur 52." "
Note des voyageurs de 8 (Bien), d’après 11 avis sur 52." "
Note des voyageurs de 6 (Satisfaisant), d’après 5 avis sur 52." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 52." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 52." "

9,2/10

Propreté

9,2/10

Personnel et service

9,6/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Georges

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super hôtel personnel. Vraiment sympathique petit déjeuner super variés tous les jours. Seule gros bémol en ce qui me concerne chambre, pas de fenêtre et pas pratique pour les affaires.
Séjour de 6 nuits en janvier 2024
Réponse de Du Long le 24 janv. 2024
Dear Mr. Georges,Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.We love to hear such terrific guest feedback, I am so happy to know how much you enjoyed your stay experience, especially the service we delivered. Our property and passionate colleagues are working hard everyday to earn guests’ praises like yours and I will share your kind words to them.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city.Sincerely,Du LongAsst. Front Office ManagerM City Hotel Saigon

10/10 Excellent

Johnny

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was very clean, staff is very accommodating and friendly. Thanks for the great stay.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Allan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Anh

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and friendly staff.
Séjour de 1 nuit en mai 2024
Réponse de Huong Nguyen - Front Office Manager le 16 mai 2024
Dear Anh,Thank you for sharing your feedback. It's our pleasure to know that you enjoyed your stay with us at M City Hotel especially when you found our service helpful. We will share your review with the team as a motivation for their effort to deliver great service to every guest. We look forward to welcoming you back for another great stay. Best Regards.

8/10 Bien

Bo

Séjour de 3 nuits en avril 2024
Réponse de Huong Nguyen - Front Office Manager le 16 mai 2024
Dear Bo,Thank you for sharing your feedback. It's our pleasure to know that you enjoyed your stay with us at M City Hotel. We will share your review with the team as a motivation for their effort to deliver great service to every guest. We look forward to welcoming you back for another great stay. Best Regards.

10/10 Excellent

I-Fang

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We recently had a wonderful stay. The room was clean and modern. The location was convenient to walk to all the areas we were visiting. The breakfast was delicious. Most of all, the staff was friendly and most we encountered were bilingual which was incredibly helpful for all our questions. Not much more to say except that we would stay there again for future visits to Ho Chi Minh.
Séjour de 3 nuits en avril 2024
Réponse de Huong Nguyen - Front Office Manager le 16 avr. 2024
Dear I-Fang,Thank you for sharing your review. It is such a huge pleasure to hear that you had an enjoyable stay with us at M City Hotel Saigon. Especially when we know that you liked our hotel facilities and services. Much appreciate your generous feedback and we look forward to welcoming you back for another great stay.

10/10 Excellent

Chan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were extremely accommodating. Very quick to respond to my needs. Very clean and upscale. Location is very central. I will stay here again in the future.
Séjour de 7 nuits en avril 2024
Réponse de Huong Nguyen - Front Office Manager le 16 avr. 2024
Dear Chan, Thank you for sharing your review. It is such a huge pleasure to hear that you had an enjoyable stay with us at M City Hotel Saigon. Especially when we know that you found our service helpful and our location convenient to discover the vibrant city. Much appreciate your generous feeback and we look forward to welcoming you back for another great stay.

10/10 Excellent

Annabelle Faye

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Located within walkable distance to main tourist attractions and shopping areas. Many eateries, some open until late night, also close by. Stairs with no handrail leading to lobby, but many thanks to the front office and bellmen who made accomodations for my less mobile father to access the elevator from the staff area in basement (down a ramp instead).
Séjour de 4 nuits en avril 2024
Réponse de Huong Nguyen - Front Office Manager le 9 avr. 2024
Dear Annabelle Faye, Thank you for sharing your feedback. It's great to hear that you and your family had a good time with us at M City Hotel, especially when we know that our service was to your expectations. Yes, our property is located right at the Central Business District so it's super convenient for guests to discover the vibrant city. We will share your review with the team as a reward for their great service to you and your family. Best wishes to you and your family. We look forward to welcoming you back for another great stay. Best Regards.

8/10 Bien

Huy

Séjour de 2 nuits en mars 2024
Réponse de Huong Nguyen - Front Office Manager le 12 avr. 2024
Dear Huy,Thank you for choosing M City Hotel. Our pleasure to receive your good rating. This is a great motivation to our team and i will definitely share it all our members. Look forward to welcoming you back soon. Best Regards,

10/10 Excellent

Terence

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property overall was nice, pool was incredibly small with few sun loungers. Almost unusable.
Séjour de 3 nuits en février 2024
Réponse de Du Long le 26 févr. 2024
Dear Mr. & Mrs. Terence,Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.We are truly glad to hear that you had a most wonderful experience, and enjoyed a comfortable stay from check in to check out. Our colleagues are working hard every day to consistently provide first class services along with the finest facilities of our hotel. Besides that, thank you for your constructive feedback. Please rest assured that it has been wholeheartedly taken & shared among our staff for further improvement.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city.Sincerely,Du LongAsst. Front Office ManagerM City Hotel Saigon

4/10 Médiocre

Haejeoung

Séjour de 1 nuit en février 2024
Réponse de Du Long le 19 févr. 2024
Dear Haejeoung,Warmest greetings from the Management and staff of M City Hotel Saigon.Providing our guests with a great experience is very important to us, therefore, we're disappointed to hear that you're dissatisfied with your stay and our service.Please send us an email about your situation for our further assistance.Regards,Du LongAsst. Front Office Manager

10/10 Excellent

Silvana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Du Long le 13 févr. 2024
Dear Mr./Mrs. Silvana,Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.We are truly glad to hear that you had a most wonderful experience, and enjoyed a comfortable stay from check in to check out. Our colleagues are working hard every day to consistently provide first class services along with the finest facilities of our hotel. Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city.Sincerely,Du LongAsst. Front Office ManagerM City Hotel Saigon

10/10 Excellent

YUTA

Séjour de 1 nuit en février 2024
Réponse de Du Long le 13 févr. 2024
Dear Mr./Mrs. YUTA,We are delighted to know that you had a pleasant experience while staying with us. We would like to express our sincere thanks for your positive feedback and wish you have a nice day.Warm regards,Du LongAsst. Front Office Manager

10/10 Excellent

dominique

Séjour de 4 nuits en janvier 2024
Réponse de Du Long le 7 févr. 2024
Dear dominique,We are delighted to know that you had a pleasant experience while staying with us. We would like to express our sincere thanks for your positive feedback and wish you have a nice day.Warm regards,Du LongAsst. Front Office Manager

10/10 Excellent

patricia

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Voelde ons echt welkom, hartelijk dank voor de goede zorg en service, tijdens ons verblijf.
Séjour de 7 nuits en janvier 2024
Réponse de Du Long le 5 févr. 2024
Dear Mrs. patricia,Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.We are truly glad to hear that you had a most wonderful experience, and enjoyed a comfortable stay from check in to check out. Our colleagues are working hard every day to consistently provide first class services along with the finest facilities of our hotel. Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city.Sincerely,Du LongAsst. Front Office ManagerM City Hotel Saigon

10/10 Excellent

Ted

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was blown away the pictures are exactly like how you see the rooms. The rooms are pretty small but nicely decorated. The staff was very helpful and there are a lot of things to do in the area. Also very close to Ben Thanh Market great for food and shopping.
Séjour de 5 nuits en janvier 2024
Réponse de Du Long le 16 janv. 2024
Dear Mr. Ted,Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.We love to hear such terrific guest feedback, I am so happy to know how much you enjoyed your stay experience, especially the service we delivered. Our property and passionate colleagues are working hard everyday to earn guests’ praises like yours and I will share your kind words to them.Many thanks again, we look forward to welcoming you & your family back very soon when your travels bring you to this lively city.Sincerely,Du LongAsst. Front Office ManagerM City Hotel Saigon

8/10 Bien

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Du Long le 9 janv. 2024
Dear,We are delighted to know that you had a pleasant experience while staying with us. We would like to express our sincere thanks for your positive feedback and wish you have a nice day.Warm regards,Du LongAsst. Front Office Manager

10/10 Excellent

Nobuaki

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
Séjour de 7 nuits en décembre 2023
Réponse de Du Long le 9 janv. 2024
Dear,We are delighted to know that you had a pleasant experience while staying with us. We would like to express our sincere thanks for your positive feedback and wish you have a nice day.Warm regards,Du LongAsst. Front Office Manager

8/10 Bien

Andrew

Séjour de 3 nuits en décembre 2023
Réponse de Du Long le 9 janv. 2024
Dear,We are delighted to know that you had a pleasant experience while staying with us. We would like to express our sincere thanks for your positive feedback and wish you have a nice day.Warm regards,Du LongAsst. Front Office Manager

8/10 Bien

Thao

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Du Long le 30 déc. 2023
Dear Mrs. Thao,We are delighted to know that you had a pleasant experience while staying with us. We would like to express our sincere thanks for your positive feedback and wish your family have a nice day.Warm regards,Du LongAsst. Front Office Manager

6/10 Satisfaisant

Choo Keong

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Small hotel but centrally located
First, the negatives : 1) Room is a little small 2) Pool is very small and possibly can fit 8-9 persons only. However the area around the pool can only cater for a maximum of 2 groups. 3) Sound insulation for the rooms are poor. The Positives : 1) Location is central and we can easily reach Ben Thanh market, eateries and nearby convenience shops. 2) Rooms and hotel is clean 3) Staff support is good
Séjour de 3 nuits en décembre 2023
Réponse de Du Long le 27 déc. 2023
Dear Mr. Choo Keong,Thank you for choosing to stay at the M City Hotel Saigon and sharing your recent experience with us.I am so happy to know how much you enjoyed your stay experience, especially the service we delivered.Our hotel is inspired by minimalist interior design, so you will find out that everything around the hotel is just at "decent size". We understand this is under your expectation, therefore, in case you need a room with more space. You should consider to book "Executive room" or "Premier room" for your next stay.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city.Sincerely,Du LongAsst. Front Office ManagerM City Hotel Saigon

6/10 Satisfaisant

Jaehyuk

Séjour de 3 nuits en décembre 2023
Réponse de Du Long le 25 déc. 2023
Dear Jaehyuk,Thank you for taking your time to leave us a review. We do appreciate every guest's comment for our further improvement.Once again, thank you for your feedback and we look forward to having a chance to welcome you back to the hotel in the near future.Warmest regards,Du LongAsst. Front Office Manager

10/10 Excellent

Cuong

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was great staying for 5 days, really like the staff very helpful and friendly
Réponse de Du Long le 18 nov. 2023
Dear Mr. Cuong,Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.We love to hear such terrific guest feedback, I am so happy to know how much you enjoyed your stay experience, especially the service we delivered. Our property and passionate colleagues are working hard everyday to earn guests’ praises like yours and I will share your kind words to them.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city.Sincerely,Du LongAsst. Front Office ManagerM City Hotel Saigon

10/10 Excellent

Vi Hung

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 4 nuits en novembre 2023
Réponse de Du Long le 11 nov. 2023
Dear Mr. Vi Hung,We are delighted to know that you had a pleasant experience while staying with us. We would like to express our sincere thanks for your positive feedback and wish you have a nice day.Warm regards,Du LongAsst. Front Office Manager

10/10 Excellent

Nicholas

Modern clean rooms, great staff. Great location.
Séjour de 3 nuits en novembre 2023
Réponse de Du Long le 11 nov. 2023
Dear Mr. Nicholas,Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.We are truly glad to hear that you had a most wonderful experience, and enjoyed a comfortable stay from check in to check out. Our colleagues are working hard every day to consistently provide first class services along with the finest facilities of our hotel. Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city.Sincerely,Du LongAsst. Front Office ManagerM City Hotel Saigon

10/10 Excellent

Quang

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was excellent but the shower room doesn’t have door so that when we took a shower, the bathroom floor got wet
Séjour de 2 nuits en novembre 2023
Réponse de Du Long le 10 nov. 2023
Dear Mr. Quang,Thank you for choosing to stay at the M City Hotel Saigon and sharing your recent experience with us.We are delighted to hear that you have experienced a truly memorable stay experience with us, especially our central location and the premium service levels of our team. Your compliments mean a lot to our team as a continued motivation to strive and elevate our guest experience further going forward. Moreover, we have taken note of your comment about our bathroom.Once again, thank you for your feedback and we look forward to having a chance to welcome you back to the hotel in the near future.Warmest regards,Du LongAsst. Front Office Manager

10/10 Excellent

Domingo, Seattle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location
Séjour de 4 nuits en novembre 2023
Réponse de Du Long le 8 nov. 2023
Dear Mr & Mrs. Domingo,Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.We are truly glad to hear that you had a most wonderful experience, and enjoyed a comfortable stay from check in to check out. Our colleagues are working hard every day to consistently provide first class services along with the finest facilities of our hotel. Many thanks again, we look forward to welcoming your family back very soon when your travels bring you to this lively city.Sincerely,Du LongAsst. Front Office ManagerM City Hotel Saigon

8/10 Bien

Silvia

Séjour de 3 nuits en octobre 2023
Réponse de Du Long le 23 oct. 2023
Dear Silvia,We are delighted to know that you had a pleasant experience while staying with us. We would like to express our sincere thanks for your positive feedback and wish you have a nice day.Warm regards,Du LongAsst. Front Office Manager

6/10 Satisfaisant

Choon Hwa

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hair on the floor were not vacuumed!
Séjour de 3 nuits en septembre 2023
Réponse de Du Long le 26 sept. 2023
Dear Mr. Choon Hwa,Thank you for spending your time to share your recent experience with us on Google.At M City Hotel Saigon, we always strive to deliver a memorable stay experience for our guests. However, we were unable to meet your expectations about the quality of service in your recent experience with us and therefore, we wish to extend our sincere apology to you. Please rest assured that your feedback has been shared and taken wholeheartedly with our management team for future improvements.Once again, we deeply apologize for your inconvenience and we look forward to welcoming you back to our hotel.Sincerely,Du LongAsst. Front Office ManagerM City Hotel Saigon

4/10 Médiocre

Van

Voyage en groupe
Les points faibles : Personnel et service et confort de la chambre
Bad attitude behind the desk, specially those on night shift. Noisy and i woukd hear everything innmy room. The only positive about this hotel is the location
Séjour de 1 nuit en septembre 2023
Réponse de Du Long le 26 sept. 2023
Dear Mr. Van,Thank you for taking time to share your review with us.At M City Hotel Saigon, guest safety should be put on top of our service. Therefore, all the visitors coming to the hotel should present valid ID card/passport for our further record. In case, the visitor failed to present ID card/passport, they could be refused by our Front Desk.We appreciate your kind understanding and hope we will have a chance to welcoming you back in the near future.Sincerely,Du LongAsst. Front Office Manager

8/10 Bien

SOONHWA

Séjour de 1 nuit en septembre 2023
Réponse de Du Long le 26 sept. 2023
Dear SOONHWA,We are delighted to know that you had a pleasant experience while staying with us. We would like to express our sincere thanks for your positive feedback and wish you have a nice day.Warm regards,Du LongAsst. Front Office Manager

10/10 Excellent

pui man pearl

Séjour de 1 nuit en septembre 2023
Réponse de Du Long le 22 sept. 2023
Dear pui man pearl,Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.We love to hear such terrific guest feedback, I am so happy to know how much you enjoyed your stay experience, especially the service we delivered. Our property and passionate colleagues are working hard everyday to earn guests’ praises like yours and I will share your kind words to them.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city.Sincerely,Du LongAsst. Front Office ManagerM City Hotel Saigon

10/10 Excellent

pui man pearl

Séjour de 1 nuit en septembre 2023
Réponse de Du Long le 19 sept. 2023
Dear pui man pearl,We are delighted to know that you had a pleasant experience while staying with us. We would like to express our sincere thanks for your absolute rating and wish you have a nice day.Warm regards,Du LongAsst. Front Office Manager

10/10 Excellent

andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Breakfast should change every 2 days
Nice and clean Friendly
Séjour de 4 nuits en août 2023
Réponse de Du Long le 26 août 2023
Dear andrew,Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.We love to hear such terrific guest feedback, I am so happy to know how much you enjoyed your stay experience, especially the service we delivered. Our property and passionate colleagues are working hard everyday to earn guests’ praises like yours and I will share your kind words to them.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city.Sincerely,Du LongAsst. Front Office ManagerM City Hotel Saigon

6/10 Satisfaisant

JUNGIL

Voyage d’affaires
Les points forts : Propreté et personnel et service
Séjour de 2 nuits en août 2023
Réponse de Du Long le 14 août 2023
Dear JUNGIL,Thank you so much for leaving a score rating for us!We regret not to know what was occurred during your stay to make you disappointed.If we can be any of your assistance, do not hesitate to email us via info.city@mhotel.vnSincerely,Du LongAsst. Front Office ManagerM City Hotel Saigon

10/10 Excellent

Rhys

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thank you!
Stayed here for 3 nights with my partner, great location right in the heart of the city. Close to the markets and lots of food options. Breakfast was amazing! Lots of variety. The pho was great! Super friendly staff, excellent service. The gym is actually really good to with a great view. pool was also great and the steam room. Had a great chat with the GM who was more than happy to give me some local insights and made me feel at home. Definitely come back in the future. Room was also clean and spacious.
Séjour de 3 nuits en août 2023
Réponse de Du Long le 14 août 2023
Dear Mr. Rhys,Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.I'd like to personally thank you for the WOW review and recommendation at the highest level of your recent stay with us! Your valuable feedback let us know how we're doing and truly does make a difference. I’m thrilled that you had such a flawless experience.I am delighted to hear our facilities have met your expectation.I really appreciate your positive comment about our breakfast. Our dedicated and skillful chef always put their best effort and passion into every dish they cook, in order to make every dining experience an unforgettable one.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city.Sincerely,Du LongAsst. Front Office ManagerM City Hotel Saigon

8/10 Bien

andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staff very nice and polite Daily breakfast menu should change Every days ! Will come back for next trip .
Séjour de 4 nuits en juillet 2023
Réponse de Du Long le 31 juil. 2023
Dear andrew,It’s a genuine pleasure to have the opportunity to welcome you to M City Hotel Saigon! On behalf of the M group, we would like to express our gratitude for your great compliment and the absolute rating for us.Our goal is to ensure that all our guests enjoy memorable experiences with us and we are truly happy we managed to achieve that with your experience.That being said, we realized that we have an opportunity to improve the quality of breakfast to deliver the best experience when you return during the next visit.Once again, thank you for sharing your feeling with us. We hope to be your home away from home every time your travels bring you to our charming city.With warm regards,Du LongAsst. Front Office Manager

8/10 Bien

Alvin

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Value for money
Séjour de 2 nuits en juillet 2023
Réponse de Du Long le 27 juil. 2023
Dear Alvin,We are delighted to know that you had a pleasant experience while staying with us. We would like to express our sincere thanks for your positive feedback especially on our value for money.We look forward to having a chance to welcome you back to the hotel in the near future.Warm regards,Du LongAsst. Front Office Manager

8/10 Bien

Alvin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice clean and quality hotel
Séjour de 3 nuits en juin 2023
Réponse de Du Long le 20 juil. 2023
Dear Alvin,Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.We are truly glad to hear that you had a most wonderful experience, and enjoyed a comfortable stay from check in to check out. Our colleagues are working hard every day to consistently provide first class services along with the finest facilities of our hotel.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city.Sincerely,Du LongAsst. Front Office ManagerM City Hotel Saigon

10/10 Excellent

Yu chuan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good
Very awesome
Séjour de 1 nuit en juin 2023
Réponse de Du Long le 26 juin 2023
Dear Yu chuan,Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.We are truly glad to hear that you had a most wonderful experience, and enjoyed a comfortable stay from check in to check out. Our colleagues are working hard every day to consistently provide first class services along with the finest facilities of our hotel.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city.Sincerely,Du LongAsst. Front Office ManagerM City Hotel Saigon

10/10 Excellent

Duc Minh, Singapore

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Even though we booked through Expedia and have no status with the hotel or its loyalty program, the staff upgraded us to a better room with bathtub. The staff were extremely accommodating with every request we had, from accepting parcels to a slightly later check-out and providing amenities. There was a problem with the hot water on the first day, which was quickly resolved. The staff even offered us a separate room to use to shower/take a bath if the problem persisted, but luckily it was not necessary. Every single member we met during our stay showed the same level of professionalism and courtesy and we expect to return to this property on our future stays!
Séjour de 2 nuits en juin 2023
Réponse de Long le 12 juin 2023
Dear Mr. Duc Minh,Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.We love to hear such terrific guest feedback, I am so happy to know how much you enjoyed your stay experience, especially the service we delivered. Our property and passionate colleagues are working hard everyday to earn guests’ praises like yours and I will share your kind words to them.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city.Sincerely,Du LongAsst. Front Office Manager