Same message sent to Carolyn at Alohilani Resord:
1. I paid extra to get better food and we were told to go to the Longboard club to eat, they didn't let us go to the buffet breakfast. Paying more, I should have better choice of food, Longboard club had very limited food choices.
2. The day we were leaving, the bell boys brought our bags out from the storage room and left them in front of their desk, 4 bell boys just busy talking to each other, didn't care that we have 5 luggage pieces, they should offer us help, but no one offered any help to us. Our taxi came, we had to bring our luggage out the door to the taxi, again 3 other bell boys standing at the door busy talking to each other, no one came to help us, we felt that our stay wasn't appreciated at all, even our taxi driver was shocked and said wow, no one helped you guys with the luggage. They were helping everyone else we saw prior to us leaving but they didn't help us. I will never stay at their hotel or recommed it to anyone. I think it was very rude and unprofessional.