Kamin

Bewertungen von 'Alohilani Resort Waikiki Beach

5 out of 5
'Alohilani Resort Waikiki Beach
2490 Kalakaua Avenue, Honolulu, HI

Bewertungen

8.2

Sehr gut

1051 von insgesamt 2101 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
478 von insgesamt 2101 Gästebewertungen haben eine Bewertung von 8 - Gut" "
286 von insgesamt 2101 Gästebewertungen haben eine Bewertung von 6 - Okay" "
165 von insgesamt 2101 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
121 von insgesamt 2101 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.4/10

Sauberkeit

8.4/10

Personal & Service

8.2/10

Ausstattung

8.4/10

Zustand der Unterkunft

8.4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Daniela

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
Bilder der Hotelbeschreibungversprechen mehr als vorzufinden ist.
Aufenthalt von 12 Nächten im August 2023
Antwort von Guest Services am 13. Sept. 2023
Aloha Daniela,Mahalo for this feedback regarding your recent stay with us. We sincerely apologize that we did not meet your expectations. Should your schedule permit, we would very much like the opportunity to discuss your stay to better understand what we could have done to make your stay more enjoyable. Please feel free to contact us directly. We look forward to the opportunity of discussing your stay with you.Mahalo nui loa,Guest Services

4/10 – Schlecht

Ivan

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The first room we received looked nothing lile the pictures, what a scam!
Aufenthalt von 6 Nächten im Juli 2023
Antwort von Guest Services am 4. Aug. 2023
Aloha Ivan,Mahalo for sharing your experience with us. We're deeply sorry if your experience didn't fully meet your expectations. If you wish to discuss your stay further, we kindly ask that you reach out to us directly. Once again, please accept our apologies.Mahalo,Guest Services

10/10 – Hervorragend

Raphaela

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Guest Services am 31. Juli 2023
Aloha Raphaela,Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you enjoyed your stay with us. Should your schedule permit, we would greatly appreciate hearing more about your experience. Hosting you is a pleasure and, we look forward to welcoming you back soon.Mahalo nui loa,Guest Services

4/10 – Schlecht

Corinne

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Ist niemals ein 5* Hotel. Preis Leistung stimmt gar nicht.
Aufenthalt von 7 Nächten im Juli 2023
Antwort von Guest Services am 28. Juli 2023
Aloha Corinne,Mahalo for choosing to stay with us and sharing your experience. We sincerely apologize if we did not exceed your expectations. Your feedback is important to us, and we'll incorporate them for necessary improvement in the future. Should you want to go over your visit in more detail, don't hesitate to get in touch with us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services

8/10 – Gut

Jovy

Mit der Familie und kleinen Kindern gereist
Gut: Ausstattung und Zustand der Unterkunft
Cleaning should be improved. As 5* Hotel More complimentary is expected.
Aufenthalt von 7 Nächten im März 2023
Antwort von Guest Services am 15. Apr. 2023
Aloha Jovy,Mahalo for staying with us and bringing this to our attention. We are deeply sorry to hear of the lapses in service and the inconveniences that you experienced. Providing an exceptional guest experience is our top priority and we greatly value your feedback. We appreciate the opportunity to address this concern with you directly. Please feel free to reach out to us directly. Once again, please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services

10/10 – Hervorragend

Albert

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im November 2022
Antwort von Guest Services am 7. Dez. 2022
Aloha Albert, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted with your excellent rating. It was a pleasure having you. We hope to host you again soon.Mahalo nui loa,Guest Services

8/10 – Gut

Sylvia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
:-)
Antwort von Guest Services am 7. Dez. 2022
Aloha Sylvia, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are glad about your high rating. It was great to host you, and we look forward to hosting you much better.Mahalo nui loa,Guest Services

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im September 2022
Antwort von Guest Services am 28. Sept. 2022
Aloha, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We greatly appreciate your time in giving us a rating. It was a pleasure to host you. In the meantime, please feel free to reach out if we can be of any help in planning your next trip to Honolulu! Mahalo nui loa, Guest Services

6/10 – Okay

Katharina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Tolle Lage, sehr zentral, schwaches Frühstück
Aufenthalt von 3 Nächten im Juli 2022
Antwort von Guest Services am 23. Aug. 2022
Aloha our valued guest, thank you for taking the time to write us a review! Your feedback is valuable to us as we continuously seek for improvement. Mahalo for allowing 'Alohilani to be a part of your Hawaiian experience. We look forward to the opportunity to service you again!.

10/10 – Hervorragend

Benedikt

Gut: Ausstattung und Zustand der Unterkunft
Freundliches Personal, Ausstattung ist gut, sehr sauberes Hotel, schöne Aussicht vom Balkon, günstige Waschmaschinen und Trockner zur Benutzung vorhanden (empfand ich sehr praktisch wegen vielen Wanderungen), gute Einkaufsmöglichkeiten in House Sixt wollte Autos teurer vermieten als bei Sixt online (ist das einzige, was mir negativ aufgefallen ist), weil scheinbar begrenzteres Vorort angebot... Also einfach online buchen und nicht zu den Leuten ohne Vorreservierung gehen.
Aufenthalt von 6 Nächten im Juni 2022
Antwort von Guest Services am 27. Juni 2022
Aloha Benedikt! Thank you for taking the time to complete our survey, your positive feedback is truly appreciated. We're glad to see you had a great stay with us and enjoyed our amenities. Mahalo for choosing 'Alohilani Resort Waikiki Beach and we hope to see you again. A Hui Hou!

10/10 – Hervorragend

Arbnora

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im April 2022
Antwort von - Guest Services am 26. Apr. 2022
Aloha Arbnora, thank you for taking the time to complete the survey. We hope your stay was an enjoyable one and you had a safe departure home. We look forward to servicing you again! Mahalo!

10/10 – Hervorragend

michael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2022
Antwort von 'Alohilani Resort Guest Services am 17. Jan. 2022
Aloha Michael! Thank you so much for taking the time completing the survey! We hope your stay was an enjoyable one and you had a safe departure home. We look forward to servicing you again! Mahalo!

8/10 – Gut

Teresa

Mit einer Gruppe gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Property was nice but the first room I had was not clean but they did move me so that was good they had a good response. The pool, area and staff were very nice. Overall good experience just the first night not goo.
Aufenthalt von 5 Nächten im Mai 2024

8/10 – Gut

Jean-Francois

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect location. Many restaurants all around. Great beach, great stores All around great hotel
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Guest Services am 22. Mai 2024
Aloha Jean-Francois, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit and that you enjoyed our perfect location. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 – Hervorragend

Ryann

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Michah in the Longboard Lounge is the most attentive and considerate host. Absolutely loved him!
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Guest Services am 22. Mai 2024
Aloha Ryann, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had an exceptional stay with us. We're also glad our staff was able to provide top-notch service. Hosting you is a pleasure. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

10/10 – Hervorragend

Arnav

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really liked my stay at the resort. Very close to the beach and area is quite happening.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest Services am 22. Mai 2024
Aloha Arnav, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are thrilled to learn of your complete satisfaction with your recent stay at our hotel. Our guest's pleasure remains our utmost concern, and we are dedicated to ensuring your encounters with us are nothing short of exceptional. We had the pleasure of hosting you, and we're looking forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 – Hervorragend

Annie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Partial Ocean view was actually a pretty great view!
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Guest Services am 20. Mai 2024
Aloha Annie, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a fantastic visit. We're glad you liked our stunning scenery. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

8/10 – Gut

Van

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest Services am 22. Mai 2024
Aloha Van, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a fantastic visit. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

6/10 – Okay

Andrea

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
This was my first stay at this resort, as I usually stay at the Marriott but wanted to try a different hotel. The lobby area and small restaurant were very nice. The reception staff and service was very friendly. The pool area was too small, not enough chairs and with the placement of the other hotels the sun does not shine on the pool for a long period of time. The area by the outside bar was big, but the chair cushions were a bit old and dirty. They also have a private area for VIP guests, and for an entire 10 days, I did not see one person in that area. It would be nice if they opened it so as people who want to sit outside but maybe not by the hustle of the pool could enjoy some quiet time. The pool menu was limited and not very good. Pricing is expensive but that is par for the course in Hawaii. The actual rooms were very small and smelled of old "hotel", and the air conditioning was extremely loud. The bathroom was also extremely small. Room service was very good as the beds and towels were always made and replaced in a timely manner. Getting chairs and towels for the beach, you had to walk down the street to another "shop" for those, they were not provided within the hotel which was very inconvenient. Overall, I would give it 3 out of 5 stars as we really only slept there but I probably wouldn't stay again.
Aufenthalt von 8 Nächten im Mai 2024
Antwort von Guest Services am 19. Mai 2024
Aloha Andrea, Mahalo for choosing to stay with us and sharing your experience. We are glad you liked our elegant lobby and welcoming staff. However, we sincerely apologize if we did not exceed your expectations. Your feedback is important to us, and we'll share it with the appropriate department. Should you want to go over your visit in more detail, don't hesitate to get in touch with us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services

10/10 – Hervorragend

Narine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Guest Services am 19. Mai 2024
Aloha Narine, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We appreciate your positive feedback regarding your recent stay at our hotel. It brings us great joy to hear that every aspect of your experience was enjoyable. Our team is dedicated to providing outstanding service and ensuring that our guests' satisfaction remains our top priority. Hosting you is a pleasure. We would be delighted to welcome you back for another exceptional stay in the future.Mahalo nui loa,Guest Services

8/10 – Gut

Cheri

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Check in was easy and the front desk staff was very friendly and helpful. Room was nice spacious and clean bed was very soft and comfy. The shower could have had better water pressure. Over all it was a very nice place to stay and would stay there again on our next trip Oahu
Aufenthalt von 10 Nächten im Mai 2024
Antwort von Guest Services am 19. Mai 2024
Aloha Cheri, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had an exceptional stay with us. We're also glad our staff was able to provide top-notch service and that you enjoyed our comfortable room. Hosting you is a pleasure. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

10/10 – Hervorragend

Shingo

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
昼も夜もプールが良かった。
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Guest Services am 19. Mai 2024
Aloha Shingo, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a fantastic visit and that you enjoyed our alluring pool. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 – Hervorragend

Valerii

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A wonderful place to relax. Everything was at the highest level.
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Guest Services am 22. Mai 2024
Aloha Valerii, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We're thrilled to hear that you've enjoyed every aspect of your stay at our hotel. Your satisfaction is our top priority, and we're committed to providing you with exceptional experiences. If there's anything else you need or if you have any specific preferences, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future.Mahalo nui loa,Guest Services

6/10 – Okay

toshi

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
リッチはいい
Aufenthalt von 8 Nächten im Mai 2024
Antwort von Guest Services am 16. Mai 2024
Aloha Toshi,Mahalo for this feedback regarding your recent stay with us. We extend our sincere apologies for not meeting your expectations. If it is convenient for you, we would greatly appreciate the opportunity to discuss your recent stay, to gain insights into how we could have enhanced your experience. Please do not hesitate to reach out to us directly. We are looking forward to the opportunity to discuss with you about your stay.Mahalo nui loa,Guest Services

6/10 – Okay

Melanie

Gut: Sauberkeit
Bathrooms were super tiny, beautiful hotel but lacks some amenities.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Guest Services am 14. Mai 2024
Aloha Melanie,Mahalo for choosing to stay with us and sharing your experience. We sincerely apologize if we did not exceed your expectations. Your feedback is important to us, and we'll incorporate them for necessary improvement in the future. Should you want to go over your visit in more detail, don't hesitate to get in touch with us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services

10/10 – Hervorragend

Ivan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Guest Services am 15. Mai 2024
Aloha Ivan, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a fantastic visit. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 – Hervorragend

Dennis

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The front entrance and the coffee shop inside on the first floor.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Guest Services am 13. Mai 2024
Aloha Dennis, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit and enjoyed our exquisite hotel. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 – Hervorragend

Akiko

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
カピオラニ公園まで徒歩で行ける、プールあり、ビーチの目の前で子連れには最適でした。
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 13. Mai 2024
Aloha Akiko, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit. We're also thrilled you found our hotel family-friendly and enjoyed our perfect location. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 – Hervorragend

Jesha

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
everything was good. Only thing I didn’t like was no room service and the bathrooms are kind is small. Other then that everything was great.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Guest Services am 13. Mai 2024
Aloha Jesha, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit. We greatly appreciate your feedback and we've shared them with the relevant department. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 – Hervorragend

Ivy, Irvine

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel was nice, great location and clean. Room was nicely appointed but the Bathroom was too small.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Guest Services am 13. Mai 2024
Aloha Ivy, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you enjoyed our perfect location. We're also glad you enjoyed our cleanliness, prime location, comfortable room, and cleanliness. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

8/10 – Gut

Inderpal

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Same message sent to Carolyn at Alohilani Resord: 1. I paid extra to get better food and we were told to go to the Longboard club to eat, they didn't let us go to the buffet breakfast. Paying more, I should have better choice of food, Longboard club had very limited food choices. 2. The day we were leaving, the bell boys brought our bags out from the storage room and left them in front of their desk, 4 bell boys just busy talking to each other, didn't care that we have 5 luggage pieces, they should offer us help, but no one offered any help to us. Our taxi came, we had to bring our luggage out the door to the taxi, again 3 other bell boys standing at the door busy talking to each other, no one came to help us, we felt that our stay wasn't appreciated at all, even our taxi driver was shocked and said wow, no one helped you guys with the luggage. They were helping everyone else we saw prior to us leaving but they didn't help us. I will never stay at their hotel or recommed it to anyone. I think it was very rude and unprofessional.
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Services am 10. Mai 2024
Aloha Inderpal,Mahalo for choosing to stay with us and for bringing this matter to our attention. We sincerely apologize for not surpassing your expectations. Our utmost focus is on delivering an outstanding guest experience, and your feedback holds immense importance to us. We will promptly inform the appropriate department and take additional measures to address this issue. If you would like to engage in a further conversation about your stay, please don't hesitate to contact us directly and ask for the Manager On Duty. Please accept our deepest apologies, and we look forward to the opportunity to welcome you back in the future.Mahalo nui loa,Guest Services

10/10 – Hervorragend

REYNALDO

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Liked the two story lobby fish tank
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 10. Mai 2024
Aloha REYNALDO, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had an exceptional stay with us. We're also glad that you enjoyed our exquisite amenities. Hosting you is a pleasure. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

10/10 – Hervorragend

Danielle

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was one of the best stays I’ve ever had with a hotel. Room was clean, staff was kind, hotel was beautiful, and the location was amazing.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Guest Services am 22. Mai 2024
Aloha Danielle, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are thrilled to hear of your excellent feedback and that you had a fantastic visit. We're also delighted you liked our perfect location, alluring pool, and clean room. We're also glad our staff was able to provide top-notch service. Hosting you is a pleasure, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

4/10 – Schlecht

Patrick

Mit einer Gruppe gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Upon check our room wasn’t ready. I said by 3 PM. It was ready an hour later. We were put next to a room with a baby in it. It took Front Desk three hours to change our room. There is no room service. Our room smelled like pot! They forgot about additional housekeeping pillows that we ordered twice. No service at the pool or pool restaurant. we did have an excellent experience with the Front Desk staff. The ladies were very accommodating and friendly. It was also a wonderful location to Waikiki Beach.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Guest Services am 9. Mai 2024
Aloha Patrick,Mahalo for choosing to stay with us and sharing your experience. We greatly appreciate your kind words regarding our prime location and welcoming staff. However, we deeply apologize for any situation in which we may not have exceeded your expectations. Your valuable feedback will be carefully incorporated into our continuous efforts to enhance our services. Should you wish to discuss your stay further, please reach out to us directly. Once again, thank you for staying with us.Mahalo nui loa,Guest Services

8/10 – Gut

Ryan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Liked how close it was the the beach
Aufenthalt von 5 Nächten im April 2024
Antwort von Guest Services am 9. Mai 2024
Aloha Ryan, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are thrilled to hear of your excellent feedback and that you had a fantastic visit. We're also delighted you liked our perfect location. Hosting you is a pleasure, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 – Hervorragend

Sabrina

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
thank you so much loved my birthday trip! wish i knew in advance about the $300 deposit though! but beautiful resort thank you for the pleasure! :)
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Guest Services am 9. Mai 2024
Aloha Sabrina, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit and that you enjoyed your birthday vacation. We greatly appreciate your feedback and have shared it with the relevant department. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 – Hervorragend

Kim

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent service.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Guest Services am 9. Mai 2024
Aloha Kim, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are thrilled to learn of your complete satisfaction with your recent stay at our hotel. Our guest's pleasure remains our utmost concern, and we are dedicated to ensuring your encounters with us are nothing short of exceptional. We had the pleasure of hosting you, and we're looking forward to welcoming you back in the future.Mahalo nui loa,Guest Services

6/10 – Okay

Debbie Melanie

Mit dem Partner gereist
Our room is in the corner next to the exit and the maintenance closet. It is also next to the stairs going to the pool. There was loud noises and banging throughout the day. You can't sleep in the morning.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Guest Services am 7. Mai 2024
Aloha Debbie, Mahalo for choosing to stay with us and sharing your experience. We sincerely apologize if we did not exceed your expectations. Your feedback is important to us, and we'll share it with the appropriate department. Should you want to go over your visit in more detail, don't hesitate to get in touch with us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services

8/10 – Gut

Ian

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Front of hotel and reception very nice, bedrooms and hallways could be updated
Aufenthalt von 13 Nächten im April 2024
Antwort von Guest Services am 7. Mai 2024
Aloha Ian, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit and that our staff could provide top-notch service. We greatly appreciate your feedback and we've shared them with the relevant department. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 – Hervorragend

Oliver

Y
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services am 6. Mai 2024
Aloha Oliver,Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you enjoyed your stay with us. Should your schedule permit, we would very much appreciate hearing more about your experience. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

10/10 – Hervorragend

Jeff

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The property is modern and well thought out. The staff were very friendly and super attentive.
Aufenthalt von 9 Nächten im April 2024
Antwort von Guest Services am 6. Mai 2024
Aloha Jeff, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had an exceptional stay with us. We're also glad our staff was able to provide top-notch service and that you enjoyed our exquisite facilities. Hosting you is a pleasure. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

10/10 – Hervorragend

Paul Kiyoshi Kitagaki, Sacramento

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our only place we stay in Waikiki, the best
Aufenthalt von 7 Nächten im April 2024
Antwort von Guest Services am 6. Mai 2024
Aloha Paul, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are thrilled to learn of your complete satisfaction with your recent stay at our hotel. Our guest's pleasure remains our utmost concern, and we are dedicated to ensuring your encounters with us are nothing short of exceptional. We had the pleasure of hosting you, and we're looking forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 – Hervorragend

yixia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very good service
Aufenthalt von 5 Nächten im April 2024
Antwort von Guest Services am 4. Mai 2024
Aloha Yixia,Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you enjoyed your stay with us. Should your schedule permit, we would very much appreciate hearing more about your experience. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

10/10 – Hervorragend

Tien, east lyme

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice location. It is close to the beach, shopping, and restaurants. Staffs are friendly and helpful. They make sure that we have have a happy day and ready to help if needed.
Aufenthalt von 4 Nächten im April 2024
Antwort von Guest Services am 3. Mai 2024
Aloha Tien, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had an exceptional stay with us. We're also glad our staff was able to provide top-notch service and you enjoyed our prime location. Hosting you is a pleasure. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

8/10 – Gut

Valerie

Aufenthalt von 3 Nächten im April 2024

8/10 – Gut

Ralph, Vancouver

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
It’s a nice property in a great location, however, it is loud. We had a bad experience with the servicing of our room and called the concierge at 3:30 PM to ask when our room would be cleaned. Rather than saying sorry, they first suggested that we may have had our ‘do not disturb’ out, which was not the case but would advise housekeepingnto come and service the room asap. I called back at 4:30 PM to say that housekeeping had still not showed up, this is just not right and just cancel the housekeeping as we want to move on with our day and that we will put out the DND sign so that there is no confusion. Concierge apologised and advised that housekeeping does take place until 5 PM, but would advise housekeeping right away that we no longer need our room serviced. We received a call from the housekeeping manager saying that they had just come to clean out room, however, there was a DND sign out. When I told him that we had cancelled because it was so late and that concierge was going to let you know, he said that I need you to understand that we clean up until 7 PM. For a 5 start hotel charging what they do per night, there was no accountability whatsoever.
Aufenthalt von 3 Nächten im April 2024
Antwort von Guest Services am 4. Mai 2024
Aloha Ralph, Mahalo for choosing to stay with us and sharing your experience. We sincerely apologize if we did not exceed your expectations. Your feedback is important to us, and we'll share it with the appropriate department. Should you want to go over your visit in more detail, don't hesitate to get in touch with us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services

6/10 – Okay

Lisa

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
Property was clean and staff was nice but overall just an average place. Nothing special. Pool was area was small and not many amenities. Next time I will pay extra to be on the beach.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Guest Services am 3. Mai 2024
Aloha Lisa,Mahalo for choosing to stay with us and sharing your experience. We greatly appreciate your kind words regarding our cleanliness and welcoming staff. However, we deeply apologize for any situation in which we may not have exceeded your expectations. Your valuable feedback will be carefully incorporated into our continuous efforts to enhance our services. Should you wish to discuss your stay further, please reach out to us directly. Once again, thank you for staying with us.Mahalo nui loa,Guest Services

4/10 – Schlecht

Angela

Gut: Ausstattung
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Very disappointed in condition of the property and unfriendliness of the staff. Feels like a bad representation of Honolulu.
Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

Ninjin, San Francisco

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Staff said upgrade my room. but no changes. she said ocean side. but it was partial ocien view
Aufenthalt von 6 Nächten im April 2024
Antwort von Guest Services am 2. Mai 2024
Aloha Ninjin,Mahalo for staying with us and bringing this to our attention. We are deeply sorry to hear that we did not exceed your expectations. Providing an exceptional guest experience is our top priority and we greatly value your feedback. We will have the relevant department alerted and we will be taking extra steps to address this concern. Should you wish to discuss your stay further, please feel free to get in touch with us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services

10/10 – Hervorragend

Mayco

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Highly recommend staying here the best staff they treat you like family
Aufenthalt von 4 Nächten im April 2024
Antwort von Guest Services am 2. Mai 2024
Aloha Mayco, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had an exceptional stay with us. We're also glad our staff was able to provide top-notch service. Hosting you is a pleasure. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services