2/10 – Ungenügend
Nataliia
16. Juli 2025
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
It is difficult to find the front desk. The small room is the front desk. It is on the fifth floor, which has a dark corridor. It looks creepy and unfriendly. The elevator is full of cockroaches, and therefore the whole building is too.
The manager on duty is absent.
When I arrived the front desk (room) was closed and I couldn't do the check in. I saw the notice in the room through the glass: if the room is closed you can call by phone number... I tried to reach someone using this phone number. The operator said: ok, someone call you back. I waited 2 hours but nobody call me. When I call to operator again, she was so rude. When I asked to reach with their supervisor, she told me: He is absent right now. He does not work on weekends.
Finally, I was forced to buy a room in another hotel.
So my question is to the owner if she or he is exist:
If you don't have money to pay staff 24 hours and provide good service why do you have this hotel? Sell you businnes to a good owner. You took money but didn't provide the room.
It's very sad the EXPEDIA doesn't protect themself customers from such horrible hotels.
Nataliia
Aufenthalt von 1 Nacht im Juni 2025