6/10 – Okay
Philip B.
4. Okt. 2025
Verbesserungswürdig: Sauberkeit
The unit has spectacular views and a good location. It is a privately managed unit in a building with many rentals. The sleeper sofa was more comfortable than most. Tip: close the drapes during the day helps with the heatUnfortunately the kitchen garbage disposal was jammed and had food in it when we arrived. It was emitting a rotting food odor. I emailed about the issue as soon as we checked in, by replying to the email from management with the check-in information. That evening I immediately replied to a welcome email from the manager identifying the issue. No response to either.The following morning, we checked with the front desk, but as a privately managed unit there was nothing they could do.The last night we were there I sent a message through the VRBO website reminding the management that the issue existed before we checked in; I was concerned they would try to charge an additional cleaning fee. Finally, I received a response telling me how to reset it myself (I had already tried multiple times) or they could send a plumber. Since we were leaving the next morning, we didn't want to deal with a plumber instead of enjoying the last of our trip. We had partially (but not completely) mitigated the odor by placing the drain stopper in the drain, however this meant we were unable to use the kitchen sink during our stay.We were disappointed in the lack of response to our initial communications about the issue. And in the tone- deaf nature of the eventual response.
Philip B.
Aufenthalt von 4 Nächten im August 2025
