2/10 Horrible
Daniel
Voyage en famille
10 août 2025
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I booked a 7-night stay at Hampton Inn & Suites Avon through Expedia (July 27 – August 3) for my family, including my daughter who uses a wheelchair and has special needs. We specifically reserved an accessible room with two queen beds and an accessible washroom.
When we arrived, the room was not ready, and we had to wait 1.5 hours. We were then given a room with only one king bed and a sofa bed, which was not suitable for our needs. The room also had a strong cigarette smell, making the first night very unpleasant.
The next day, hotel staff first claimed they did not have the room we booked. Later, they offered us a room with a tub and bench that worked better for our daughter, but this was only available the following day.
Some employees were kind and apologetic, and they told us we would receive Hilton Honors points as compensation. On August 1, we spoke with the manager, Stacey, and requested to extend our stay by one night without charge, using points to cover it. She told us it was “all set.” However, the next day we were told this was a misunderstanding — she had only been referring to awarding points, not a free night. There was no further apology, and we left on August 3 feeling frustrated and taken advantage of.
This experience left us very disappointed, especially since we booked specifically for accessibility needs that were not met upon arrival.
Daniel
Séjour de 7 nuits en juillet 2025
