4/10 Médiocre
Carole
13 oct. 2025
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I’ll start with the positives. It’s a short list. The fridge was better than I expected. The cooling system worked. The shower was good. Now for the negatives.
Check in was from 2pm. No one arrived until 2.10. The line was “someone at our other motel locked herself out of her room “. Having re-read the reviews, this seems to be the standard excuse…I unpacked a little and realised there were no towels in the room. Back to Reception, no one there. I rang the number provided, left a message, no response, waited another ten minutes with a guy trying to check in. I was told “this is the third week in a row they’ve forgotten to put towels in”. The very nice (but overworked or disorganised) manager said she’d deliver them. Meanwhile, I couldn’t log on to the wifi. Back to Reception. It seems it’s a common problem. I was given the management password and it worked okay… An hour later, she came with 2 bath towels, no hand towels. But nowhere to hang them apart from one hook. The bathroom door wouldn’t close. One power point was broken, meaning you could watch tv or boil hot water. And the advertised toaster wasn’t there.
I realised at around 9pm, when I was wondering how much I’d paid for this place, that in fact I’d booked a triple room and was given a double. And a double made for one occupant. One bedside lamp. One chair. One serving of sugar. And one dead cockroach on the floor which had probably died of disappointment.
Innisfail is nice, but don’t stay there. Stay in Tully.
Carole
Séjour de 1 nuit en octobre 2025
