10/10 Excellent
Alaa
Voyage en famille
26 sept. 2025
Les points forts : Propreté, personnel et service, confort de la chambre
It was near to everything , few steps to sisli center and cevahir mall. The rooms were so neat innovated and tied. All The staff we met were so helpful and welcoming: ibrahim , Ahmed and muaz and two more staff I don't recall their names in the reception; one is turkish and the other one is syrian. We enjoyed our stay there. Even the manger was so helpful and found a gold earings for us that we have lost it.
We had two reservations : first reservation was nights and the second resrvation for 2 nights only so we needed to change the rooms. However, in the second room the AC wasnt working in it so we stayed for one night and couldnt bear to complete staying there or wait for the maintenance. So when we inform the manager he tried to solve the problem while the hotel is full and no capacity to move us to another room! Fortunately the manager propose to move us to a nearby hotel linked to their hotel without paying any extra money with a complimentary breakfast.
Alaa
Séjour de 2 nuits en septembre 2025