8/10 Bien
Petra
25 oct. 2025
Les points forts : Propreté et personnel et service
It was nice stay until the elevator broke down on the first of a three day visit. My husband is going through chemo, I'm disabled and we travel with our dogs, so having to go up and down the stairs, numerous times day and night, made it a very hard experience on us. We asked to be moved to a first floor room and were told that they would make note of it but they were fully booked. When checking out, we asked for a small concession for the lack of a working elevator (just a percentage, not a free night or anything drastic) and were told no. I understand the elevator breaking down is not necessarily within their control but offering a small appeasement or even to fulfill the request to move to a different floor are both very easy and perfectly reasonable customer service concessions.
Petra
Séjour de 3 nuits en octobre 2025