8/10 Bien
Stephen H.
24 nov. 2024
Les points faibles : Propreté
Condo was very nice - but NOT as clean as expected
Upon arrival we were very happy with the condo itself - as described and per the on-line pictures.
HOWEVER - we quickly noticed that the unit (while neat) had NOT been completely cleaned.
I contacted the property manager. They asked for pictures and I provided the pictures of the worst areas within an hour or two:
> several areas of sticky tile floors
> unwashed glass wall in shower
> very stained placemats-looked like they had NEVER been washed
> what looked like a blood stain (per my wife, a nurse) on one of the walls
I did NOT get a response from the property mgr. (MyPerfectStays) for about 3 days so I contacted them again asking for an update.
They apologized for the delay and set up a day / time for a CORRECTIVE cleaning. Their 1st comment was "there may be a charge for the cleaning" - I had to point out that this was to CORRECT what should have already been done.
This was for our 40th Anniversary, Each time we have a long stay (this time was for 30 days) we ask that the linens be REFRESHED. My request kept seeming to send them back to a script - "this is a rental NOT a Hotel" and there would be a.charge for an extra service.
I pointed out several times that we are very experienced RENTERS and were not asking for "maid service" - just that the linens be refreshed. I noted for our long stays, THIS was the 1st time any owner or agent had ever suggest a charge. They agreed to a "complimentary" service due to their delay in responding to the cleaning.
Stephen H.
Séjour de 30 nuits en octobre 2024