6/10 Satisfaisant
juergen r.
10 août 2025
In the end, place, location, cleanliness, amenities were all great. Check-in:Day before departure I notice that we had not received instructions. Sent an email.In the morning of departure they first request picture of my ID (ok) and also a fresh face pic, no glasses… (why my biometrics???). Sent this from airport. After arrival, find their welcome email saying door code was sent separately and would be active by 4pm. There was no separate email with door code. We arrive at the house at 1pm. I call to ask for door code and early check-in. Very friendly person said she would get back to me. We go snorkeling. At 3:15pm Still no response so I call again. Cannot reach anyone for some 25 minutes. Wondering whether they left the office on Sat afternoon. Call VRBO. While on the call, they were able to reach prop mgr. by 3:50 we get the email with the door code.No apologies. They may feel they provided even early check-in. I do not think the door code has timed activation. They probably just give out the code only shortly before 4pm. Fine, but they should have let us know and avoided all the stress on day one.

juergen r.
Séjour de 7 nuits en juillet 2025