Restaurant

Avis sur Hospitality Kalgoorlie, SureStay Collection by Best Western

3.5 out of 5

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 169 avis sur 596." "
Note des voyageurs de 8 (Bien), d’après 297 avis sur 596." "
Note des voyageurs de 6 (Satisfaisant), d’après 98 avis sur 596." "
Note des voyageurs de 4 (Médiocre), d’après 26 avis sur 596." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 596." "

8,4/10

Propreté

8,4/10

Personnel et service

7,8/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

robert

Voyage en couple
Unit needs a upgrade.
Séjour de 4 nuits en avril 2024
Réponse de Amanda H le 13 mai 2024
Thanks for staying with us whilst in town Robert! We do hope to welcome you back should you be passing through again. Safe travels!

10/10 Excellent

Karen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room is nice. Breakfast is outstanding and dinner in the restaurant was excellent. Very friendly people. Recommend this property highly.
Séjour de 2 nuits en avril 2024
Réponse de Amanda H le 1 mai 2024
Wow Karen! The entire team will be delighted to hear this wonderful, positive review! It was our pleasure to host you and we do hope to welcome you back again should you be passing through town.

6/10 Satisfaisant

Stephan

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
OLD small rooms, cracked wall sound from neighboring room filters through. very small parking area at room, tree right where car door opens, had to reverse out as no room to turn around.
Séjour de 1 nuit en mars 2024
Réponse de Amanda H le 18 mars 2024
Hi Stephan - so sorry we did not quite meet your expectations. We appreciate your feedback and we wish you safe and happy travels ahead.

8/10 Bien

Linda, Delta

Voyage en couple
Nice pool and dining area but rooms could do with some updates.
Séjour de 2 nuits en février 2024
Réponse de Amanda H le 5 mars 2024
Thanks Linda - yes, we are an oldie but a (retro) goodie! We have recently refurbished the pool and reception - and slowly updating our rooms too. In the transition time, we pride ourselves on our cleanliness and comfortable beds. Thank you for staying with us and we hope to welcome you back next time you may be in town.

6/10 Satisfaisant

Nedra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Good value for money, particularly as breakfast included in the tariff. Location is a long way out of town centre, not walkable. Fair amount of traffic noise at night, shower leaked, musty smell. However room was clean and bed was comfortable so good cheaper option for Kal.
Séjour de 1 nuit en février 2024
Réponse de Amanda H le 15 févr. 2024
Hi Nedra - we are pleased you chose to stay with us whilst in town - great to hear you found us to be good value and clean and comfortable. The rooms at the rear are a bit quieter - so sorry you had noise issues. We will certainly investigate the shower leaking and musty smell issue. Wishing you safe travels ahead.

4/10 Médiocre

Andrew

Séjour de 3 nuits en février 2024
Réponse de Amanda H le 21 mars 2024
Hi Andrew - it seems we did not quite meet your expectations and something was not right. Please reach out directly should you wish to discuss with our Manager so we can understand your concerns. So sorry. We wish you safe and happy travels ahead.

8/10 Bien

Geoff

Voyage d’affaires
Les points forts : Propreté et personnel et service
Wifi very hard to connect to - couldn’t get QR code as my device didn’t have a QR reader and couldn’t download one as no WIFI connection! Gave up
Séjour de 1 nuit en janvier 2024
Réponse de Amanda H le 5 févr. 2024
Hi Geoff - we are dreadfully sorry you had this concern with the QR code - we have addressed this with our IT team to find a solution moving forward. Thank you for your positive rating despite this situation. Wishing you safe and happy travels ahead.

2/10 Horrible

Brad

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Power outage in the area and the hotel didn’t let us know before we travelled there, so no lights or power on a 40 degree day. Told us to leave windows open but sign on door said not too, had someone come in the pool area hunting for cigarette butts and people lurking in the car park at night.
Séjour de 4 nuits en janvier 2024
Réponse de Amanda H le 29 janv. 2024
Hello Brad - so sorry about the power outage which unfortunately we were not made aware of early enough. We do have security checks and cameras to assist should there be unfortunate issues with non-guests in the premises. We apologise that you did not have a great stay with us due to these concerns. We wish you safe and happy travels ahead.

8/10 Bien

Debrah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great except the air conditioner did not circulate the cool air around very good in our room as it was set back in a little alcove from the sleeping area. The bed was comfortable and the pool was very inviting. Suggest perhaps and extra set of towels for pool use.
Séjour de 1 nuit en janvier 2024
Réponse de Hayden le 23 janv. 2024
Thanks so much Debrah. We have passed your comments on to the Management Team for future improvement of our services.

6/10 Satisfaisant

Grant

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The general presentation and cleanliness of the king room was excellent and the bed was one of the most comfortable I've slept in. Having stayed at the Hospitality Kalgoorlie before, a few things didn't live up to expectations. The door was difficult to lock. There was only one light for the whole sleeping area; no lights above bed/bedside lamps etc. No power points within about three or four metres of the bedhead. TV = lacked any "smart" capabilities, so no possibility of casting from my own device, watching streaming services etc.
Séjour de 1 nuit en janvier 2024
Réponse de Hayden le 23 janv. 2024
Thanks for your feedback Grant. We are pleased that you found the overall cleanliness and presentation of your room to be satisfactory. We are disappointed to hear that you had other issues though. Your feedback has been passed onto the Senior Management team for future improvement of our services.

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Hayden le 23 janv. 2024
Thanks for scoring us 10/10 Jason. We are really delighted that you had a great time with us.

6/10 Satisfaisant

David

Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The room condition was less than expected. The air conditioner was old, inefficient and noisy, and the toilet was an old single flush (press button missing) unit that used a very large volume of water with each flush. There appeared to be no emphasis on simple energy or water conservation measures.
Séjour de 1 nuit en décembre 2023
Réponse de Hayden le 23 janv. 2024
Thanks for your feedback David. We are disappointed to hear that the room condition did not live up to your expectations.

8/10 Bien

Timothy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean older property. Nice free continental breakfast.
Séjour de 1 nuit en décembre 2023
Réponse de Hayden le 23 janv. 2024
Thanks Timothy. We are delighted that you enjoyed your continental breakfast.

10/10 Excellent

Kjell Arild

Séjour de 2 nuits en décembre 2023
Réponse de Hayden le 23 janv. 2024
Thanks so much for your 10/10 rating! We are delighted.

8/10 Bien

Lloyd

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Hayden le 23 janv. 2024
Thanks for scoring us 4/5 Lloyd.

10/10 Excellent

Antoinette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Hayden le 23 janv. 2024
Thanks Antoinette. We are delighted to receive 5/5 stars.

10/10 Excellent

Neville

Séjour de 1 nuit en octobre 2023
Réponse de Hayden le 23 janv. 2024
Thanks so much Neville. We loved receiving 10/10

10/10 Excellent

Dave

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thoroughly enjoyed our 2nights, and because we were there in Kalgoorlie for a birthday and they helped us out by holding the birthday cakes x 2 in their kitchen fridge.
Séjour de 2 nuits en novembre 2023
Réponse de Hayden le 29 nov. 2023
Thanks Dave. We are delighted that you had a great time with us.

8/10 Bien

Pauline

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is very well run and exceptionally clean. Fabulous breakfast included in the price.
Séjour de 1 nuit en novembre 2023
Réponse de Hayden le 9 nov. 2023
Thanks Pauline. We are delighted you enjoyed your stay with us.

6/10 Satisfaisant

Peter

Voyage d’affaires
Les points forts : Personnel et service
Séjour de 1 nuit en octobre 2023
Réponse de Hayden le 3 nov. 2023
Thanks for your score of 6/10 Peter.

8/10 Bien

Tony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean and comfortable
Clean and comfortable. Some obvious wear on sink in the bathroom, and shower handles (separate hot and cold) were a little tricky and variable in flow. But, very happy with the room and stay.
Séjour de 2 nuits en octobre 2023
Réponse de Hayden le 30 oct. 2023
Thanks Tony. We are delighted you enjoyed your stay with us.

10/10 Excellent

Dianne P

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Hayden le 27 oct. 2023
Thanks for rating us 10/10 Dianne. We are delighted that you enjoyed your stay.

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good location in Kalgoorlie
Friendly staff during easy check-in, room was perfectly adequate, Wi-Fi was fine, bed comfortable. Located by the intersection of two busy roads, we noticed little traffic noise.
Séjour de 1 nuit en octobre 2023
Réponse de Hayden le 27 oct. 2023
Thanks Robert. We are delighted that you had a great stay with us.

10/10 Excellent

Daniel

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Back Rooms were nice and quiet. Easy Parking in front of your room. Nice and easy to get in and out of. Convenient location slightly out of the hustle and Bussel of the town centre.
Séjour de 2 nuits en octobre 2023
Réponse de Hayden le 20 oct. 2023
Thanks Daniel. We are delighted that you found the room clean and quiet. Hope to see you again.

10/10 Excellent

Peter

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient, has nice pool and was a good place to stay...free conti breakfast was good.
Séjour de 1 nuit en octobre 2023
Réponse de Hayden le 23 oct. 2023
Thanks Peter. We are delighted that you enjoyed your stay.

6/10 Satisfaisant

John Wheldon

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The accommodation was fair to good. Bed was very comfortable and the bathroom clean. The complimentary breakfast was very good. I was however disappointed with the evening meal. We only had the choice of a buffet. I felt that the price per person ($38) was far from good value. The food was poor and looked and tasted like it had been in the Bain-Marie for hours.
Séjour de 2 nuits en octobre 2023
Réponse de Hayden le 20 oct. 2023
Thanks for your feedback John. We are delighted that you liked your room but disappointed to hear that you didn't enjoy your meal with us and that you found it overpriced.

4/10 Médiocre

Elliot

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Hayden le 16 oct. 2023
Thanks for your time rating our accommodation. We hope you enjoyed exploring the area.

8/10 Bien

Sharron

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Peaceful very clean but needs upgrading
Séjour de 2 nuits en septembre 2023
Réponse de Hayden le 16 oct. 2023
Thanks Sharron. We are delighted you found the accommodation peaceful and clean.

10/10 Excellent

Vik

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely clean room. The staff were excellent.
Réponse de Hayden le 9 oct. 2023
Thanks Vik. We are delighted that you found the room lovely and clean.

8/10 Bien

Robyne

Les points forts : Propreté, personnel et service, confort de la chambre
Nice break
We Had a lovely time in Kalgoorlie. The staff were helpful. Bed comfortable room and bathroom clean and a good size tv. Good time thanks
Séjour de 2 nuits en septembre 2023
Réponse de Hayden le 2 oct. 2023
Thanks Robyne. We are delighted you had a great time with us.

10/10 Excellent

Gail

Voyage en couple
The accomodation was well placed in Kalgoorlie. Quiet. Great staff and restaurant. The breakfast was included in the cost. Dinners were very nice.
Séjour de 5 nuits en septembre 2023
Réponse de Hayden le 29 sept. 2023
Thanks Gail. We are delighted that you loved your stay with us.

8/10 Bien

Andre

Voyage d’affaires
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Pleasant stay, nice staff.
Séjour de 1 nuit en septembre 2023
Réponse de Hayden le 26 sept. 2023
Thanks Andre. We are delighted you enjoyed your stay with us.

10/10 Excellent

Brian

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
good staff with helpful attitude and clean rooms
Séjour de 2 nuits en septembre 2023
Réponse de Amanda H le 4 sept. 2023
Hi Brian - it was our pleasure to host you whilst in Kalgoorlie - thank you for your positive review! We do hope to welcome you back next visit to town.

10/10 Excellent

Glen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pleasant overnight stay!
Séjour de 1 nuit en août 2023
Réponse de Amanda H le 4 sept. 2023
Cheers Glen! Thanks ever so much for your positive rating! We sincerely appreciate your kind feedback!

10/10 Excellent

Paula

Séjour de 2 nuits en août 2023
Réponse de Amanda H le 8 sept. 2023
Hi Paula - apologies for our late response! We are delighted with your rating and we do hope to welcome you back next visit to town!

6/10 Satisfaisant

Peter

Voyage d’affaires
Séjour de 2 nuits en août 2023
Réponse de Amanda H le 1 sept. 2023
Hi Peter - thank you for staying with us - we do hope that you enjoyed visiting Kalgoorlie. We wish you safe and happy travels ahead.

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable and friendly staff
Séjour de 1 nuit en août 2023
Réponse de Amanda H le 1 sept. 2023
Hello James - it is always a pleasure to see a 5 out of 5 rating! The team are delighted that you enjoyed our hospitality!

8/10 Bien

Glen

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Quick and pleasant check in.
Séjour de 1 nuit en août 2023
Réponse de Amanda H le 1 sept. 2023
Cheers Glen! Thank you for your kind words and thank you for choosing Hospitality Kalgoorlie as your base whilst in town.

8/10 Bien

Jill

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff pleasant food good comfy bed
Séjour de 1 nuit en août 2023
Réponse de Amanda H le 1 sept. 2023
Hi Jill - it was our pleasure to host you for your stay in Kalgoorlie and we do hope to welcome you back next visit!

8/10 Bien

Joseph

Les points forts : Propreté et personnel et service
Nice clean place .Could do with a revamp though.Staff are friendly and helpful.
Séjour de 1 nuit en août 2023
Réponse de Hayden le 21 août 2023
Thanks Joseph. We are delighted that you found the staff helpful and friendly.

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was okay
Séjour de 1 nuit en août 2023
Réponse de Hayden le 17 août 2023
Thanks so much Richard.

6/10 Satisfaisant

Bradley

Les points forts : Personnel et service
Dirty bathroom
Séjour de 2 nuits en août 2023
Réponse de Hayden le 14 août 2023
We are disappointed to hear that you found the bathroom dirty. Your feedback has been passed on to the management team for future improvement of our services.

8/10 Bien

Pasker

Séjour de 2 nuits en août 2023
Réponse de Amanda H le 1 sept. 2023
Hi Pasker - we really appreciate you staying at Hospitality Kalgoorlie this visit and we do hope to welcome you back should you be back in town in the future.

8/10 Bien

Andrew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Pleasant, in pricess of being upgraded
Séjour de 1 nuit en août 2023
Réponse de Hayden le 7 août 2023
Thanks so much Andrew. I am delighted that you enjoyed your stay with us.

8/10 Bien

Helen

Voyage en couple
Les points forts : Propreté et personnel et service
Recommended. Clean and tidy rooms. Good restaurant. Guest laundry available
Séjour de 3 nuits en juillet 2023
Réponse de Hayden le 24 juil. 2023
Thanks Helen. We are delighted that you enjoyed your stay with us.

6/10 Satisfaisant

Wayne

Good value for money, but nothing to write home about.
Séjour de 2 nuits en juillet 2023
Réponse de Hayden le 20 juil. 2023
Thanks Wayne. We are pleased you found our accommodation good value for money.

8/10 Bien

Travis

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was good. Very convenient and well priced. The staff were very kind and helpful.
Séjour de 1 nuit en juillet 2023
Réponse de Hayden le 17 juil. 2023
Thanks Travis. We are delighted that you enjoyed your stay with us.

6/10 Satisfaisant

Zak

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Disappointed, reception unmanned and had to find someone tucked away in one of the rooms hidden behind bushes, Was asked the question by several arrivals where’s 25? Water leak on floor in room, complementaries lacking,
Séjour de 2 nuits en juillet 2023
Réponse de Hayden le 12 juil. 2023
We are disappointed to hear that you could not find the receptionist and that you were disappointed with our service level during your stay. Your feedback has been taken seriously and escalated to the management team for future improve of our services.

8/10 Bien

Jane

Séjour de 2 nuits en juin 2023
Réponse de Hayden le 26 juin 2023
Thanks Jane. We appreciate you scoring us 8/10

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gold in Kalgoorlie.
Great motel, lovely and helpful staff. Has all the motel requirements. The included continental breakfast is very good. It is on Hannan St, so handy to most things.
Séjour de 2 nuits en juin 2023
Réponse de Hayden le 22 juin 2023
Thanks so much Peter. We are delighted that you enjoyed your stay with us.