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Bewertungen von The Emin Pasha Hotel & Spa, CityBlue Collection

3.5 out of 5
The Emin Pasha Hotel & Spa, CityBlue Collection
Plot 27 Akii Bua road, Nakasero, P.O.Box 74764, Kampala, Kampala

Bewertungen

7.8

Gut

5 von insgesamt 12 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
2 von insgesamt 12 Gästebewertungen haben eine Bewertung von 8 - Gut" "
3 von insgesamt 12 Gästebewertungen haben eine Bewertung von 6 - Okay" "
2 von insgesamt 12 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
0 von insgesamt 12 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.8/10

Sauberkeit

7.8/10

Personal & Service

7.4/10

Ausstattung

7.4/10

Zustand der Unterkunft

5.0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Dajana

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Schönes Hotel mit Serviceschwächen
Schönes Hotel, aber schlechter Kundenservice, den uns wurde beim Check-In zugesagt, am nächsten Tag gegen Aufpreis einen späten Check-Out vorzunehmen, da unser Flug erst am Abend ging. Am nächsten Morgen hieß es dann jedoch, das Hotel sei ausgebucht und wir müssten das Zimmer regulär verlassen. Das Personal an der Rezeption war unfreundlich und auch nicht bemüht, eine Lösung zu finden.
Aufenthalt von 1 Nacht im Januar 2019
Antwort von General Manager am 20. Jan. 2019
Dear Dajana Thank you for staying with us and for taking your time to write us a review about your stay. I translate that the late check out was not honored and we apologize for that.Id like to share that we are a small boutique hotel with only 20 rooms and most of the time we are running on high occupancy. late check out are subject to availability and it is charged. I further apologize if my colleagues were not all friendly to explain this and we will work on that. we hope that apart from the mentioned issue, you enjoyed your stay and will visit us next time you are in Kampala. Danke schon. Regards

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023

6/10 – Okay

Ananda

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
I arrived in the middle of the night and the fire alarm in my room had an expired battery that beeped every few seconds. This should have been noted and changed. The menu at the restaurant is extremely limited. No real vegetarian options (no main course). No vegan options. Internet is terrible and doesn't work most of the time. The second room I was given could not be locked. The balcony door was missing a key and no one could find it. I had to request to be moved. They have music and its loud and as a guest you have no recourse but to listen to it because they put loud speakers at full blast. The transport to the airport was in a car that was severely damaged. The smell was horrific, the trip 20 minutes longer than expected because the car had no power (carburator problems). I was severely concerned we would not make it at all, so the smell was head ache inducing and stressful. All in all NOT the level expected for this kind of hotel.
Aufenthalt von 2 Nächten im September 2023
Antwort von f am 25. Sept. 2023
Dear Valued Guest,Thank your for taking the time to review us Ananda, your feedback means the world to us!We are sad to hear that you had a bad experience all round. We are working towards having every issue raised here to make sure that our guests are not inconvenienced in anyway.We are also working towards adding more items unto the menu to take care of all the needs of our valued clients.We cannot wait to have you back!Yours in HospitalityHellen

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Comfortable stay
Small but cozy and greeny hotel, not like the biggest chain hotels in Kampala. I complained not having bathtub in the room but they didn't have the room at that time. At dinner time, the manager came and offered me to move to the room with a bathtub. Thank you for the quick response and kindness. I will be back.
Aufenthalt von 1 Nacht im November 2019
Antwort von GM am 14. Nov. 2019
Dear Guest thank you for staying with us and we are delighted that you had a memorable stay. regards Moses Odawa

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 1 Nacht im November 2019
Antwort von GM am 11. Nov. 2019
thank you for the good feedback

4/10 – Schlecht

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2019
Antwort von gm am 7. Nov. 2019
Thank you for sharing your feedback. we will work on overall improvement

8/10 – Gut

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
When I arrived at tge hotel, i was told the room i had booked and paid for in January was not available and i had to accept another cheaper room. The following day I spoke to the manager, Moses who promptly gave me an upgraded room. Very happy with this outcome!!! Apart from this one issue, the hotel, grounds and staff are great. Reception desk very helpful. I will happily stay there again. Really nice hotel.
Aufenthalt von 2 Nächten im Juli 2019
Antwort von Gm am 1. Aug. 2019
Dear Guest Thank you for staying with us and we are delighted that you had a pleasant stay with us. please visit us next time you are in Kampala. regards Moses

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
quiet retreat
With limited rooms, this makes for a quiet retreat. The rooms are very comfortable and well taken care of. At night a staff member even comes to get the room ready for the night - puts the mosquito net down, fluffs the pillows, turns down the bed. The fresh fruit in the room was an added bonus. Such a comfortable, warm and welcoming spot.
Aufenthalt von 3 Nächten im Februar 2019
Antwort von Moses am 7. Feb. 2019
Dear Guest Thank you for staying with us for taking your time to write us a review about your stay. we are happy that you had a pleasant stay and we hope you will stay with us next time you are in Kampala. Regards, Moses

6/10 – Okay

Michael

Gut: Personal & Service und Zustand der Unterkunft
Charming hotel
Charming colonial butique hotel, completed with old world feel and problems with hot water. Well Suites for romatic stats, but for Business trips I lacked a few shops nearby.
Aufenthalt von 4 Nächten im November 2018
Antwort von GM am 15. Dez. 2018
Thank you for staying with us and for taking your time to write a review about your stay. Hot water issue was resolved, we had a pipe burst. Hope you will recommend us or visit us again when you are in Kampala. regards Moses

6/10 – Okay

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The hotel is slipping a bit in terms of the attention to detail and design/style. It is still a very good property, but it used to be one of my favorite hotels in the world.
Aufenthalt von 1 Nacht im November 2018
Antwort von moses am 28. Nov. 2018
Dear Guest, thank you for staying with us and for taking your time to write us a review. we are working on renovation and hopefully when you visit next time you will see new things. regards

10/10 – Hervorragend

Karen, New York, NY

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Quiet retreat in the middle of Kampala. Comfortable rooms and overly landscaping. Food, I'd give it a B. Service, A plus.
Aufenthalt von 3 Nächten im September 2018
Antwort von Moses am 2. Okt. 2018
Dear Karen, Thank you for staying at Emin Pasha Hotel and for giving us a review. we are happy that you enjoyed your stay with us. we will en devour work to improve on the overall experience. Regards Moses

10/10 – Hervorragend

Hilde

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
En rolig og avslappende oase i Kampala
Emin Pasha er en liten oase i et stille, men sentralt område av Kampala. Det har et fint grøntområde med basseng, bra SPA, veldig god og variert mat og hyggelig betjening. Rommene er store med god seng, men sengetøy bærer noe preg av slitasje. Et godt sted å slappe av eller jobbe i Kampala, utenfor trafikk og støy.
Aufenthalt von 1 Nacht im September 2018
Antwort von Moses am 27. Sept. 2018
Kjære gjest, takk for at du skrev en fin anmeldelse, og vi setter pris på at du hadde et hyggelig opphold. Vi vil alltid arbeide for å forbedre servicen og den generelle atmosfæren på hotellet