Vue de la chambre

Avis sur Fairmont Kea Lani Maui

4.5 out of 5
Fairmont Kea Lani Maui
4100 Wailea Alanui Dr, Kihei, HI

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 740 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 186 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 42 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 23 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 11 avis sur 1002." "

9,6/10

Propreté

9,6/10

Personnel et service

9,4/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,6/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très propre avec une belle plage. Très grande chambre.
Séjour de 7 nuits en janvier 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de General Manager le 6 oct. 2016
Thank you for taking the time to write us a review and for the 5 star rating. We are very happy you enjoyed your stay with us. We look forward to you next visit. Warmest aloha, Younes Atallah

10/10 Excellent

Michelle Suzanne

Voyage en couple
Les points forts : Équipements
Property, room, and service top notch. KO restaurant and breakfast buffet was decent but overpriced. Wouldn’t stop us from visiting again.
Séjour de 5 nuits en mai 2024
Réponse de Karla Vega, Guest Relations Manager le 24 mai 2024
Aloha Michelle, Mahalo nui loa for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us and found our property, room, and service to be top-notch! Your feedback regarding our Ko restaurant and breakfast buffet is appreciated, and we'll certainly take it into consideration as we strive to enhance our offerings. We look forward to welcoming you back for another exceptional stay in paradise! Warmest aloha!

10/10 Excellent

Gonzalo Carrillo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Complete luxe property, worth every penny and will definitely be staying there again.
Séjour de 3 nuits en mai 2024
Réponse de Karla Vega, Guest Relations Manager le 24 mai 2024
Aloha Mr. Gonzalo, Mahalo nui loa for your wonderful feedback! We're thrilled to hear that you had a fantastic experience at our property. Providing a luxurious and memorable stay for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in meeting your expectations. We look forward to welcoming you back for another exceptional stay in paradise! Warmest aloha!

10/10 Excellent

Trey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 9 nuits en mai 2024
Réponse de Karla Vega, Guest Relations Manager le 24 mai 2024
Aloha Mr. Trey, We're delighted to receive your glowing feedback! Providing a complete luxury experience is what we strive for, and it's wonderful to hear that we hit the mark for you. We can't wait to welcome you back for another exceptional experience. If there's anything specific you loved about your stay or any suggestions you have for us, we'd love to hear them! Warmest aloha!

10/10 Excellent

Christina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were friendly and helpful throughout the entire stay. The property is absolutely stunning and so peacful. I will definitely return to this resort in the future.
Séjour de 3 nuits en mai 2024
Réponse de April Kala | Director of Front Office le 20 mai 2024
Aloha Christina, Mahalo nui loa for your glowing recommendation of our resort, we are thrilled to read that you had such a fantastic experience! Your kind words will be shared and celebrated with the team. We look forward to welcoming your ʻohana on a return visit, soon. A hui hou! Warmest aloha, April Kala Director of Front Office

8/10 Bien

Tammy

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Exactly what you would expect from a Fairmont. Nothing more nothing less.
Séjour de 4 nuits en février 2024
Réponse de April Kala | Director of Front Office le 20 mai 2024
Aloha Tammy, Mahalo for choosing Fairmont Kea Lani as your home-away-from-home during your recent visit to the beautiful island of Maui. We are elated to read that your ʻohana had such a wonderful experience. Until next time. A hui hou! Warmest aloha, April Kala Director of Front Office

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mai 2024
Réponse de Karla Vega, Guest Relations Manager le 18 mai 2024
Aloha Mr. Christopher, Mahalo nui loa for your wonderful feedback and for rating us 5 out of 5! We're thrilled to hear that you had such a fantastic experience with us. We strive to provide exceptional service, and it's incredibly rewarding to know that we succeeded in making your stay enjoyable. We sincerely look forward to the opportunity of welcoming you all back to paradise! A hui hou! Warmest aloha.

10/10 Excellent

Katie Marie, Ft. Wayne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything about this resort is amazing. The suites are newly updated and very nice. The staff goes out of their way to assist in anyway possible. We look forward to coming back in the future.
Séjour de 5 nuits en avril 2024
Réponse de Karla Vega, Guest Relations Manager le 7 mai 2024
Aloha Ms. Katie, Mahalo nui loa for your wonderful feedback! We're thrilled to hear that you enjoyed your stay at our resort and that our newly updated suites met your expectations. Our team takes great pride in providing exceptional service, and it's delightful to hear that they went above and beyond to assist you during your visit. We can't wait to welcome you back for another fantastic experience in paradise! Warmest aloha!

10/10 Excellent

Dane, Woodinville

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome property for sure! Dinner is limited and u less you like fish for every meal it’s a challenge. The fish is excellent but all 3 restaurants feature a similar menu. The staff was really great at all indoor and outdoor spots. Our only shocker was the price of the breakfast buffet on the last day. Wonderful food but $60 each was up there.
Séjour de 5 nuits en avril 2024
Réponse de Karla Vega, Guest Relations Manager le 22 avr. 2024
Aloha Dane, Mahalo nui loa for your valuable feedback! It's great to hear that you enjoyed Fairmont Kea Lani overall and that you found our staff to be excellent both indoors and outdoors.Regarding the dining options, we appreciate your insights. We understand the importance of offering a diverse menu to cater to all tastes and preferences, and we'll certainly take your comments into consideration as we continue to enhance our dining experience.Regarding the pricing of the breakfast buffet, we apologize for any sticker shock you experienced. We strive to offer excellent value for the quality of food and service provided, but we understand that pricing can vary based on individual expectations. Your feedback will be shared with our management team for review. Once again, Mahalo for choosing to stay with us, we sincerely look forward to the opportunity of welcoming your 'ohana back for another visit! A hui hou!

10/10 Excellent

Benjamin George

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beach right in front of the hotel. Just to the right great coral and turtle snorkeling.
Séjour de 5 nuits en mars 2024
Réponse de Karla Vega, Guest Relations Manager le 21 avr. 2024
Aloha Benjamin, Mahalo for highlighting the fantastic beachfront location and the excellent snorkeling opportunities just to the right of the hotel. We're thrilled to hear that you enjoyed these natural attractions during your stay. We sincerely look forward to the opportunity of welcoming your 'ohana back for another visit! A hui hou!

10/10 Excellent

Gerald

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean. Pool and Beach were amazing. Best Hotel I have ever been to.
Séjour de 8 nuits en mars 2024
Réponse de Karla Vega, Guest Relations Manager le 13 avr. 2024
Aloha Mr. Gerald, We're thrilled to hear that you had such an incredible experience with us! Maintaining a clean and inviting environment is a top priority, and we're delighted that you enjoyed the pool and beach amenities. Mahalo for considering us the best hotel you've ever been to - that means the world to us! We can't wait to welcome you back for more unforgettable moments!

10/10 Excellent

Arden

Voyage en famille
Les points forts : Personnel et service et équipements
The service was top notch!
Séjour de 3 nuits en avril 2024
Réponse de Karla Vega, Guest Relations Manager le 13 avr. 2024
Aloha Arden, Mahalo nui loa for the fantastic feedback! We're delighted to hear that you found our service top-notch. Your satisfaction is our priority, and we're here to provide excellent experiences every time. We sincerely look forward to the opportunity of welcoming your ʻohana back for another visit! A hui hou!

10/10 Excellent

Niloofar

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely perfect! Thank you for making a beautiful memorable vacation for us! The 2 things I would highly recommend are one, to add a simple kids menu (simple burger, chicken nuggets and Mac n cheese) and more food choices for people w fish allergy on the menu of the 2 main restaurants for dinner, that way we weren’t forced to go outside the hotel for dinner; and the other to improve the water pressure on the shower. Thank you,
Séjour de 5 nuits en février 2024
Réponse de April Kala | Director of Front Office le 12 avr. 2024
Aloha Niloofar, Mahalo for sharing your valuable feedback with us, we sincerely appreciate it. I am sorry to read that our keiki menu had not been shared with you while dining within our on-property restaurants. I will ensure that this is taken up with the appropriate management as we do indeed have a keiki menu within each venue offering items similar to those referenced above. It was our pleasure having your ʻohana as our guests and we hope to have the opportunity of welcoming you on a return visit, soon. Warmest aloha, April Kala Director of Front Office

10/10 Excellent

MARK

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great property
Séjour de 2 nuits en avril 2024
Réponse de April Kala | Director of Front Office le 12 avr. 2024
Aloha Mark, Mahalo nui loa for your glowing recommendation of our resort, we sincerely appreciate it! It was our pleasure having your ʻohana as our guests and we look forward to being presented with the opportunity of welcoming you all on a return visit, in the near future. Warmest aloha, April Kala Director of Front Office

10/10 Excellent

Sara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved having a suite. The bed did not have a fitted sheet and the mattress pad was slippery so this made for an uncomfortable bed.
Séjour de 6 nuits en avril 2024
Réponse de April Kala | Director of Front Office le 12 avr. 2024
Aloha Sara, Mahalo for sharing your valuable feedback with us, we sincerely appreciate it. This has been relayed to the appropriate management to ensure an improved upon experience upon your return. Warmest aloha, April Kala Director of Front Office

10/10 Excellent

Natalie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved
Séjour de 6 nuits en mars 2024
Réponse de Karla Vega, Guest Relations Manager le 7 avr. 2024
Aloha Ms. Natalie, Mahalo nui loa for your wonderful feedback and for rating us 5 out of 5! We're thrilled to hear that you had such a fantastic experience with us. We strive to provide exceptional service, and it's incredibly rewarding to know that we succeeded in making your stay enjoyable. We sincerely look forward to the opportunity of welcoming you all back to paradise! A hui hou! Warmest aloha

8/10 Bien

Freddie, ANAHEIM

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a fantastic property, and we loved every bit of our stay. The facilities are wonderful and very well maintained. All the staff were helpful and courteous, except Wainani at the pool... She clearly needs some more customer service training.
Séjour de 7 nuits en mars 2024
Réponse de Karla Vega, Guest Relations Manager le 5 avr. 2024
Aloha Mr. Freddie,Mahalo for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your stay at Fairmont Kea Lani and that you found our facilities to be wonderful and well-maintained.However, we are genuinely sorry to learn that your interaction with Wainani at the pool did not meet your expectations. Providing exceptional customer service is of utmost importance to us, and we regret any inconvenience this may have caused during your stay. Rest assured, we will address this matter and provide additional training to ensure that all of our guests receive the highest level of service possible.Once again, mahalo nui loa for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable experience. Warmest aloha!

10/10 Excellent

Penney, broomfield

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were pleasant, helpful, and hard working.
Séjour de 3 nuits en mars 2024
Réponse de Karla Vega, Guest Relations Manager le 7 avr. 2024
Aloha Penney,Mahalo for your feedback! We're thrilled to hear that our staff made your experience enjoyable at Fairmont Kea Lani. We take pride in providing excellent service, and we'll be sure to pass along your kind words to our hardworking team. We hope to welcome you back soon to paradise. Warmest aloha!

10/10 Excellent

Melissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 8 nuits en mars 2024
Réponse de Karla Vega, Guest Relations Manager le 5 avr. 2024
Aloha Ms. Melissa, Mahalo nui loa for your wonderful feedback and for rating us 5 out of 5! We're thrilled to hear that you had such a fantastic experience with us. We strive to provide exceptional service, and it's incredibly rewarding to know that we succeeded in making your stay enjoyable. We sincerely look forward to the opportunity of welcoming you all back to paradise! A hui hou! Warmest aloha.

10/10 Excellent

Zachary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property, excellent amenities, lovely staff, great cocktails.
Séjour de 4 nuits en mars 2024
Réponse de Karla Vega, Guest Relations Manager le 31 mars 2024
Mahalo nui loa for your wonderful feedback! We're thrilled to hear that you enjoyed your stay at Fairmont Kea Lani and amenities, staff met your expectations. We strive to provide exceptional service and create memorable experiences for our guests. We hope to have the pleasure of welcoming you back again soon for another delightful stay! Warmest aloha!

6/10 Satisfaisant

Johnna Marie

Séjour de 5 nuits en mars 2024
Réponse de Karla Vega, Guest Relations Manager le 21 avr. 2024
Aloha Johnna Marie, We're deeply sorry to hear that your experience with us fell short of your expectations, and we appreciate you bringing this matter to our attention. We take feedback seriously, and we'd like to understand more about what went wrong so we can make improvements. Please reach out to us directly to discuss your concerns further. Your satisfaction is our top priority, and we hope to have the opportunity to make things right for you. Karla V, Guest Relations Manager

10/10 Excellent

Sarah Jane

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property. Spectacular!
Séjour de 5 nuits en mars 2024
Réponse de Karla Vega, Guest Relations Manager le 25 mars 2024
Aloha Ms. Sarah Jane, Mahalo nui loa for your wonderful feedback! We're thrilled to hear that you found our property Fairmont Kea Lani beautiful and spectacular. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another fantastic experience in the future. If there's anything else we can do to enhance your stay next time, please don't hesitate to let us know. Warmest aloha!!

10/10 Excellent

Emily

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 8 nuits en mars 2024
Réponse de Karla Vega, Guest Relations Manager le 25 mars 2024
Aloha Ms. Emily, Mahalo nui loa for your wonderful feedback and for rating us 5 out of 5! We're thrilled to hear that you had such a fantastic experience with us. We strive to provide exceptional service, and it's incredibly rewarding to know that we succeeded in making your stay enjoyable. We sincerely look forward to the opportunity of welcoming you all back to paradise! A hui hou! Warmest aloha.

10/10 Excellent

Stathy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en février 2024
Réponse de Karla Vega, Guest Relations Manager le 22 mars 2024
Aloha Stathy, Mahalo nui loa for your wonderful feedback and for rating us 5 out of 5! We're thrilled to hear that you had such a fantastic experience with us. We strive to provide exceptional service, and it's incredibly rewarding to know that we succeeded in making your stay enjoyable. We sincerely look forward to the opportunity of welcoming you all back to paradise at Fairmont Kea Lani! A hui hou! Warmest aloha.

10/10 Excellent

Rick

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best area on Maui
Séjour de 5 nuits en mars 2024
Réponse de Karla Vega, Guest Relations Manager le 18 mars 2024
Aloha Mr. Rick, Mahalo nui loa for your wonderful feedback! We're thrilled to hear that you found our area at Fairmont Kea Lani to be the best on Maui. It's always our goal to provide our guests with an exceptional experience and knowing that you enjoyed your time here means a great deal to us.If you have any further comments or if there's anything else we can assist you with during your stay, please don't hesitate to let us know. We're here to ensure your visit is nothing short of fantastic.We sincerely look forward to the opportunity of welcoming you all back to paradise.

10/10 Excellent

Bradley

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic property. Staff is amazing and the resort is immaculate. Wonderful views everywhere. Absolutely will return
Séjour de 5 nuits en mars 2024
Réponse de Karla Vega, Guest Relations Manager le 15 mars 2024
Aloha Mr. Bradley, Mahalo nui loa for your wonderful feedback! We're delighted to hear that you had an amazing experience at our hotel, enjoying the resort and prime location in Wailea. It's fantastic to know that our team contributed to making your stay memorable. We truly appreciate your recommendation and look forward to welcoming you back for another splurge-worthy visit to paradise Fairmont Kea Lani!

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great stay at the Fairmont Kea Lani for our honeymoon. The suite was incredible, such a large room and perfect for our 9 night stay! Food at property was expensive but that’s to be expected in Hawaii. Nice pools & beach! Don’t miss out on the canoe experience!!
Séjour de 9 nuits en décembre 2023
Réponse de Karla Vega, Guest Relations Manager le 18 mars 2024
Mahalo for choosing Fairmont Kea Lani for your honeymoon and for taking the time to share your experience with us!We're delighted to hear that you had a fantastic stay with us and that you found your suite to be incredible. It warms our hearts to know that our accommodations provided the perfect setting for your 9-night stay, creating beautiful memories during such a special occasion.We understand that dining costs can be higher in Hawaii, but we're thrilled that you still enjoyed the culinary offerings at our property. Your satisfaction is our priority, and we strive to provide exceptional dining experiences that complement your overall stay.It's wonderful to hear that you made the most of our pools and beach. Our picturesque surroundings are indeed perfect for relaxation and enjoyment. And we're so glad you had the opportunity to experience the canoe adventure – it's truly a unique and memorable activity! It was truly a pleasure having you as our guests and we sincerely look forward to the opportunity of welcoming you all back to paradise.

10/10 Excellent

Roger

Voyage en famille, Voyage en groupe
Accommodating staff!!! Oh my goodness our vacation was perfect!
Séjour de 10 nuits en février 2024
Réponse de Karla Vega, Guest Relations Manager le 3 mars 2024
Aloha Mr. Royer, Mahalo nui loa for your glowing review! We're thrilled to hear that our staff was able to make your vacation absolutely perfect. It's always our goal to provide top-notch service and create unforgettable experiences for our guests. We hope to welcome you back again soon for another fantastic stay!

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful staf is amazing.
Séjour de 10 nuits en février 2024
Réponse de Karla Vega, Guest Relations Manager le 3 mars 2024
Aloha Mr. James, Mahalo nui loa for your glowing review! We're thrilled to hear that our staff was able to make your vacation absolutely perfect. It's always our goal to provide top-notch service and create unforgettable experiences for our guests. We sincerely look forward to the opportunity of welcoming you all back to paradise, A hui hou! Warmest aloha.

8/10 Bien

Jon

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful property, rooms were clean and comfortable. Every room is a suite which is great for families. I wish they had a 2 queen option instead of 2 double beds. Food at the pool was below average but the breakfast buffet was outstanding. Overall, very nice but very expensive! It would be nice to get breakfast included for such an expensive room.
Séjour de 4 nuits en février 2024
Réponse de Karla Vega, Guest Relations Manager le 2 mars 2024
Aloha Mr. Jon, Mahalo, for sharing your detailed feedback with us! We're delighted to hear that you found our property beautiful and enjoyed the clean and comfortable rooms. We understand the importance of space for families and appreciate your suggestion regarding the bed options.We're glad to hear that you enjoyed our breakfast buffet, although we apologize for not meeting your expectations with the poolside food. Your comments will be shared with our team for improvement.Regarding pricing, we strive to offer value for the quality and experience we provide. We'll certainly consider your suggestion about including breakfast with room rates. Your insights are invaluable as we continuously work to enhance our guests' experience. We sincerely look forward to the opportunity of welcoming you all back to paradise with our new Hawaiian cultural center, stunning new dining venue, and elevated arrival experience! A hui hou! Warmest aloha.

10/10 Excellent

Cheyenne

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We loved staying here! Ko’s food was very underwhelming but the rest was great!
Séjour de 6 nuits en février 2024
Réponse de Karla Vega, Guest Relations Manager le 5 mars 2024
Aloha Cheyenne,Mahalo for your feedback! We're thrilled to hear that you enjoyed your overall stay with us. We apologize that Ko's food didn't meet your expectations, and we'll definitely pass along your comments to our culinary team for improvement. We're glad the rest of your experience was great, and we hope to welcome you back soon for an even better dining experience. Warmest Aloha!

10/10 Excellent

Michael, Destin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024
Réponse de Karla Vega, Guest Relations Manager le 2 mars 2024
Aloha Mr. Michael,Mahalo nui loa for your wonderful feedback and for rating us 5 out of 5! We're thrilled to hear that you had such a fantastic experience with us. We strive to provide exceptional service, and it's incredibly rewarding to know that we succeeded in making your stay enjoyable. We sincerely look forward to the opportunity of welcoming you all back to paradise with our new Hawaiian cultural center, stunning new dining venue, and elevated arrival experience! A hui hou! Warmest aloha.

10/10 Excellent

Ian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Fairmont Kea Lani is the best of the Wailea resorts. The property is sprawling and beautifully maintained. The lobby and common areas have been wonderfully renovated. The rooms have also been renovated and are incredibly spacious and comfortable. Oceanview rooms are incredible. The brunch, for the price, needs to step up a notch or two. The brunch at the nearby Four Seasons is slightly less expensive and markedly better. But otherwise the food at Ko was fantastic. The pool was wonderful and the resort has one of the best beaches in Wailea. While our stay was pricey, that’s Maui and, even moreso, that’s Wailea. We loved our 4 night getaway.
Séjour de 4 nuits en janvier 2024
Réponse de Karla Vega, Guest Relations Manager le 24 févr. 2024
Mahalo for your feedback! We're thrilled to hear that you enjoyed your stay at The Fairmont Kea Lani and that you found our property to be sprawling and beautifully maintained. We're glad you appreciated the renovations in the lobby, common areas, and rooms, and that you found them spacious and comfortable, especially with those incredible ocean views.We appreciate your feedback regarding the brunch experience and are always looking for ways to improve. We'll certainly take your comments into consideration to ensure we provide a top-notch dining experience for all our guests. It's great to hear that you enjoyed the food at Ko, and we're delighted that you found the pool and beach to be wonderful amenities during your stay.We understand that Maui can be pricey, but we strive to provide exceptional value and experiences for our guests. We're thrilled that you had a fantastic 4-night getaway with us. It was truly a pleasure having you as our guests and we sincerely look forward to the opportunity of welcoming you all back to paradise with our new Hawaiian cultural center, stunning new dining venue, and elevated arrival experience! A hui hou!

10/10 Excellent

Giovanni

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en février 2024
Réponse de Karla Vega, Guest Relations Manager le 23 févr. 2024
Aloha Mr. Giovanni, A sincere mahalo to you and your ʻohana for choosing Fairmont Kea Lani and for taking the time to share such a heartfelt recommendation of our property. It was truly a pleasure having you as our guests and we sincerely look forward to the opportunity of welcoming you all back to paradise ! A hui hou! Warmest aloha!

10/10 Excellent

Rebecca, San Francisco

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 7 nuits en février 2024
Réponse de Karla Vega, Guest Relations Manager le 20 févr. 2024
Aloha Ms. Rebecca,Mahalo nui loa for choosing Fairmont Kea Lani! We are so pleased to know that your ʻohana had such a wonderful experience while staying with us! The pleasure was all ours, truly. We sincerely look forward to the opportunity of welcoming your ʻohana back for another visit! A hui hou!

10/10 Excellent

Jamie, Rio Linda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The grounds, rooms and staff were all outstanding. I love that you can use the pool or spa, anytime of day or night.
Séjour de 2 nuits en février 2024
Réponse de Karla Vega, Guest Relations Manager le 17 févr. 2024
Mahalo for your glowing review! We're thrilled to hear that you found our grounds, suites, and staff to be outstanding. We take great pride in providing top-notch service and amenities to ensure our guests have a memorable experience.Our 24/7 pool and spa access is indeed one of the highlights of our property. We understand that our guests have different schedules and preferences, so we strive to offer flexibility and convenience whenever possible.We hope to have the pleasure of welcoming you back for another fantastic stay in the near future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Mahalo nui loa!

10/10 Excellent

Clarissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en février 2024
Réponse de Karla Vega, Guest Relations Manager le 17 févr. 2024
Aloha Ms. Clarissa, Mahalo nui loa for choosing Fairmont Kea Lani! We are so pleased to know that your ʻohana had such a wonderful experience while staying with us! We sincerely look forward to the opportunity of welcoming your ʻohana back for another visit! A hui hou!

10/10 Excellent

Raphael

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had an awesome time on a 4 day getaway. Staff was extremely friendly and helpful.
Séjour de 3 nuits en février 2024
Réponse de Karla Vega, Guest Relations Manager le 12 févr. 2024
Aloha Mr. Raphael,It's wonderful to hear that you had an awesome time during your 4-day getaway! Our team strives to provide exceptional service, and we're delighted to know that you found our staff to be friendly and helpful. If there's anything else we can do to enhance your experience further in the future, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay!

10/10 Excellent

Erika

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
10/10 would recommend the Fairmont Kea Lani!!
The Fairmont Kea Lani is THE place to stay to enjoy the wonderful paradise that is Maui. We stayed in the Ocean View Suite, and it exceeded our expectations when it comes to a comfortable and luxurious stay. They have delicious options when it comes to dining and the seafood was so fresh. The service was stellar from the pool to the house keeping staff. Anywhere you look you have stunning views. My face hurts because I have been non stop smiling my entire stay.
Séjour de 3 nuits en février 2024
Réponse de Karla Vega, Guest Relations Manager le 10 févr. 2024
Aloha, Mahalo for sharing your wonderful experience at The Fairmont Kea Lani! We're thrilled to hear that your Ocean View Suite surpassed your expectations and provided you with a comfortable and luxurious stay. It's great to know that you enjoyed the delicious dining options, especially the fresh seafood, and that the service from our staff, from the pool to housekeeping, was stellar. We strive to create memorable experiences for our guests, and we're delighted to hear that the stunning views and overall ambiance had you smiling non-stop throughout your stay. We can't wait to welcome you back to paradise again soon!

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Karla Vega, Guest Relations Manager le 10 févr. 2024
Aloha Mr. Paul, Mahalo for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that we were able to meet your expectations. Your feedback means the world to us, and we hope to have the pleasure of welcoming you back again soon. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. Mahalo nui loa!

2/10 Horrible

Clark

Séjour de 2 nuits en janvier 2024
Réponse de Karla Vega, Guest Relations Manager le 12 févr. 2024
Aloha Mr. Clark,We're deeply sorry to hear that your experience with us fell short of your expectations, and we appreciate you bringing this matter to our attention. We take feedback seriously, and we'd like to understand more about what went wrong so we can make improvements. Please reach out to us directly to discuss your concerns further. Your satisfaction is our top priority, and we hope to have the opportunity to make things right for you.

10/10 Excellent

Kathleen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en janvier 2024
Réponse de April Kala | Director of Front Office le 22 janv. 2024
Aloha Kathleen, Mahalo nui loa for choosing Fairmont Kea Lani as your home away from home while visiting the gorgeous island of Maui. It was our pleasure, welcoming your ʻohana as our guests. We look forward to being presented with the opportunity of welcoming you all on a return visit in the near future. Warmest aloha, April Kala Director of Front Office

8/10 Bien

shaun

Séjour de 3 nuits en janvier 2024
Réponse de Karla Vega, Guest Relations Manager le 10 févr. 2024
Aloha, Mahalo for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that we were able to meet your expectations. Your feedback means the world to us, and we hope to have the pleasure of welcoming you back again soon. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. Mahalo nui loa!

10/10 Excellent

Neil

Les points forts : Équipements
Amazing time! very friendly and accommodating staff! Will come back!!
Séjour de 4 nuits en janvier 2024
Réponse de April Kala | Director of Front Office le 17 janv. 2024
Aloha Neil, We are absolutely thrilled to read that your ʻohana had such a wonderful experience as guests of our resort! The pleasure was all ours, truly. We look forward to being presented with the opportunity of welcoming you all on a return visit, very soon! Warmest aloha, April Kala Director of Front Office

10/10 Excellent

charles

Séjour de 6 nuits en décembre 2023
Réponse de April Kala | Director of Front Office le 17 janv. 2024
Aloha Charles, Mahalo nui loa for your glowing recommendation of our resort! It was our sincere pleasure having your ʻohana as our guests. We look forward to being presented with the opportunity of welcoming you all on a return visit, soon! Warmest aloha, April Kala Director of Front Office

10/10 Excellent

Xiaoqing

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great experience Highly recommended Enough space , great amenities, beautiful beach Definitely come back again
Réponse de Karla Vega, Guest Relations Manager le 23 déc. 2023
Aloha, A sincere mahalo to you and your ʻohana for choosing Fairmont Kea Lani and for taking the time to share such a heartfelt recommendation of our property. It was truly a pleasure having you as our guests and we sincerely look forward to the opportunity of welcoming you all back to paradise upon completion of our new Hawaiian cultural center, stunning new dining venue, and elevated arrival experience - coming at the end of 2023! A hui hou! Warmest aloha, Karla Vega Guest Relations Manager.

10/10 Excellent

jennifer james

Séjour de 4 nuits en décembre 2023
Réponse de April Kala | Director of Front Office le 22 déc. 2023
Aloha Jennifer James, Mahalo nui loa for your glowing recommendation of our resort, we sincerely appreciate your taking the time to share. It was our pleasure having your ʻohana as our guests and we look forward to being presented with the opportunity of welcoming you all back on a return visit, very soon! Warmest aloha, April Kala Director of Front Office

10/10 Excellent

Su

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de April Kala | Director of Front Office le 22 déc. 2023
Aloha Su, Mahalo nui loa for your glowing recommendation of our resort, we sincerely appreciate your taking the time to share. It was our pleasure having your ʻohana as our guests and we look forward to being presented with the opportunity of welcoming you all back in the near future. Warmest aloha, April Kala Director of Front Office

8/10 Bien

Alex

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en décembre 2023
Réponse de April Kala | Director of Front Office le 22 déc. 2023
Aloha Alex, Mahalo nui loa for choosing Fairmont Kea Lani as your home away from home during your recent visit to the beautiful island of Maui. It was our pleasure having your ʻohana as our guests. Until next time. A hui hou! Warmest aloha, April Kala Director of Front Office