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Avis sur Burgh Island Hotel

4.5 out of 5
Burgh Island Hotel
Bigbury-on-Sea South, Kingsbridge, England

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 48 avis sur 60." "
Note des voyageurs de 8 (Bien), d’après 6 avis sur 60." "
Note des voyageurs de 6 (Satisfaisant), d’après 4 avis sur 60." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 60." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 60." "

9,6/10

Propreté

9,2/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Bridget

Séjour de 2 nuits en avril 2024

10/10 Excellent

Leonie

Everything! Staff were exceptional
Séjour de 1 nuit en avril 2024

10/10 Excellent

Kevin

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely staff, great food, fantastic cocktails.
Séjour de 2 nuits en avril 2024

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wow
Wow what an amazing art deco hotel in an amazing location. The welcome was personal and warm. Nothing was too much trouble, every member of staff was so helpful. The food was great as well and I would not hesitate recommending a stay at this hotel. In addition it is a great example of art deco architecture as well as fixtures and fittings.
Séjour de 2 nuits en février 2024

10/10 Excellent

Stephanie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This incredible Art Deco hotel has all the charm, elegance and tranquility you would expect of an exclusive hotel. From arriving at the parking garage to the turn down service, everything is perfectly balanced to give you a restful and enjoyable stay. The live band 'Art Deco Trio' were superb, their on theme style and music provided just the right level of ambiance and made the dance floor the place to be. The original art deco features and thees cocktails provide a unique experience - don't expect modern tech or multi channel TV, that's not why you go to this hotel. I must shout out the Chef, the food was superb whether you were eating breakfast, canapes before dinner of a light lunch, everything was beautifully presented and exquisite. Don't forget the sea tractor - what an experience! Highly recommend a stay here, for some well earned rest, pampering and a time travel back to the 1920 and 30s.
Séjour de 2 nuits en février 2024

10/10 Excellent

Catherine

Séjour de 2 nuits en décembre 2023

10/10 Excellent

James

Séjour de 1 nuit en décembre 2023

10/10 Excellent

MADGE

Voyage en groupe, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This was our second visit. Both visits for special occasions...our dear friends' wedding present and my 75th birthday. What could be better than an elegant black tie dinner dance.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Natasha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Paula

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service by all the staff and fantastic views from our lovely room.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Chris

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Peter

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very unique, highly recommend burgh island hotel. Very polite and helpful staff throughout our stay both before during and upon leaving
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Philip

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Simon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is a very unique and beautiful property where time really does stand still for a while. A very lovely and surreal experience.
Séjour de 2 nuits en octobre 2023

8/10 Bien

Nick

Les points forts : Propreté et personnel et service
Very nice place for a treat and stunning location
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Ian

Séjour de 2 nuits en août 2023

10/10 Excellent

Duncan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is a magical place and they treat you like royalty. The experience was fantastic and such a lovely place to stay. Pilchard Inn as you come of the beach is a quant old pub with a nice atmosphere.
Séjour de 1 nuit en juin 2023

10/10 Excellent

Sarah

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en juin 2023

10/10 Excellent

Duncan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was like going back in time and was everything we thought it would be.
Séjour de 1 nuit en juin 2023

10/10 Excellent

Fiona

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exquisite
We spent an exquisite 2 night stay here . The comfort & beauty of surroundings couldn't be surpassed: So many birds & bunnies & bees & wild flowers in not overly manicured grounds . Various places & levels to sit & watch peacefully . It was odd to disengage - the remoteness from everyday hectic activity & absence of TV was refreshing ; as was the sea : in 1 morning we played tennis , swam in the sea & walked the length & breadth of the island [LOL] I wasn't keen however on being encouraged to not attend our dinner table at our booked time & indulge in canapes & a drink for an hour instead which was costly but moreover we were hungry & the drinks & canapes took a while to arrive [or not as per canapes on 1 occasion] . The food served was exquisite The 1920s was an odd period of contrasts but the style was very much celebrated & we found the surroundings & decor beautiful I very much appreciated being greeted with cold champagne on the sunny terrace when we arrived . Also , I am not confident of the safety of outdoor stagnant pool . [? I may be unfairly ignorant ] Many thanks
Séjour de 2 nuits en juin 2023

10/10 Excellent

Valerie

Séjour de 1 nuit en juin 2023

6/10 Satisfaisant

Dijana

Les points forts : Propreté et personnel et service
Really beautifu island and such an interesting hotel. Service was wonderful. But for me unfortunately the food was below average including the breakfast the next morning. If it was better I'd happily be back :).
Séjour de 1 nuit en juin 2023

10/10 Excellent

Charles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A fantastic break.
The hotel has a fantastic location on its own island, which is 'cut off' (not completely, there is a sea tractor) for a few hours at every high tide.It's unique in its Art Deco style. The staff are all very helpful and friendly. Food is good and the 1920/30s themed band with dancing 3 times a week is lots of fun.
Séjour de 2 nuits en avril 2023

10/10 Excellent

Shan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved the hotel and staff - however no hand soap and bathrobes large only - didn’t fit me or husband
Séjour de 3 nuits en décembre 2022

10/10 Excellent

sarabjeet singh

Séjour de 2 nuits en octobre 2022

10/10 Excellent

Bob

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We picked this hotel because of its genuine art deco design and the association with Agatha Christie books and films for my wife's birthday present. We were delighted with everything throughout the whole stay. Facilities, service, staff, dining and outside areas were exactly as expected. Staff helpfulness and friendliness in every area were above all expectations. The best thing was my wife says it was the best birthday present ever so worth every penny in my view.
Séjour de 2 nuits en mai 2022

10/10 Excellent

Helen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic visit
Fantastic service from friendly staff. Relaxing massage in one of the treatment rooms and amazing views from the beautiful beach house.
Séjour de 1 nuit en mars 2022

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic
Absolutely fantastic—a little slice of heaven
Séjour de 1 nuit en mars 2022

8/10 Bien

Anthony

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed our swim in the mermaid pool and going in the sauna afterwards!
Séjour de 1 nuit en décembre 2021

8/10 Bien

Anthony

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unique and fun experience, but small food portions in grand ballroom. That worked with the 7 course taster menu (the return.of which, with wine pairing, would be welcomed) but not with a 3 course meal. Also, more 'theatre' and dancing, in the grand ballroom, to make each evening an event.
Séjour de 1 nuit en février 2022

10/10 Excellent

Catherine

Séjour de 1 nuit en août 2021

10/10 Excellent

Samantha

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely stay . Beautiful setting and lovely weather for our stay
Séjour de 1 nuit en juillet 2021

10/10 Excellent

Philip

Séjour de 1 nuit en juillet 2021

6/10 Satisfaisant

Lesley

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Does not merit premium rates
Quirky, unique and lovely setting. Great bar staff and very clean. Room was pleasant but not luxurious. Appears to be cash-cowed with very poor general management. Unable to recruit/retain or train sufficient staff. Sadly many complaints over 3 days: poor directions to carpark, covered parking too small for large car, sauna booked (twice) but not switched on in time so cold, table tennis advertised but not available, they confirmed restaurant booking the day before but told on arrival it was closed, breakfast wait 50 minutes on day one, reception staff rude (did apologise when asked to by manager), black tie dinner in ballroom advertised to include dancing afterwards, but didn’t, kept waiting 75 minutes for luggage to be taken to our car by hotel car after check-out. Things got better when we complained to reception manager and we appreciated the bottle of champagne but standards kept slipping. This hotel is fully booked through the year at high prices and makes a ton of money (as the management staff told us) but it does not have the leadership, processes, training, or retention strategy in place to deliver. Very, very disappointing. We’d recommend limiting any stay to 24 hours and clearly does not merit the premium rates.
Séjour de 3 nuits en juillet 2021

6/10 Satisfaisant

JON

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Lovely staff poor management - a tainted paradise
What a delightful hotel in an idyllic setting. it is difficult to write this review because the staff were lovely but woefully under equipped and therefore the service creaked terribly. the prices rto saty are high, so guests eithe have shedloads of money or more probably, like us, pushed the boat out for a special occasion and deserved better. The management should take a good look at this and sort things out. Pay decent salaries to attract/retain staff and also take a more hands on approach to running the place rather than leave it in inexperienced hands at peak times of the year.
Séjour de 1 nuit en juin 2021

6/10 Satisfaisant

Chris

Les points forts : Propreté, personnel et service, confort de la chambre
Weekend getaway
Great location & excellent staff service. However; the room we stayed in was looking rather tired. Although the hotel is Art Deco, this isn't a reason not to have mod cons on the rooms, such as a TV. Rather expensive for what it is. There was a breakdown in communication between Hotels.com & the hotel, which meant the we we're charged for the accommodation when booking through Hotels.com and then the hotel also charged us. I only picked this up when checking my credit card statement.
Séjour de 2 nuits en octobre 2020

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing place!
Séjour de 1 nuit en octobre 2020

10/10 Excellent

Linda, Cheshire

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing hotel, a very special experience. The food, service and ambience are excellent.
Séjour de 3 nuits en septembre 2020

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en septembre 2020

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
We stayed at Burgh Island as a special treat for our wedding anniversary. As it’s such an expensive hotel we expected great things. Unfortunately the stay wasn’t up to the standards we’d expected. The hotel itself is a little shabby. The food was very overpriced and mediocre. Staff were pleasant but n
Séjour de 1 nuit en août 2020

10/10 Excellent

David, Milton Keynes

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Transport to and from island was very slick. Check in simply involved a glass of Champagne in the stunning Pavillion Lounge. Throughout our stay all staff were friendly, courteous and efficient. Our rooms were very comfortable, clean and beautifully appointed.All meals were first class. Staying here was a wonderful experience.
Séjour de 4 nuits en août 2020

4/10 Médiocre

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Good atmosphere and wonderful views. The public areas in the hotel are very nice. However very very expensive for what it was. Our room was tiny and very much in need of decorating. No overhead shower attachment and lots of small issues. For example water & flannels not replenished , no chairs on balcony when we arrived.
Séjour de 3 nuits en juillet 2020

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2020

10/10 Excellent

Jez

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Incredible Hotel
Amazing hotel and staff.
Séjour de 1 nuit en mars 2020

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pleasurable occasion
A truly wonderful experience. Very relaxing and enjoyable. Staff were very helpful and courteous. Will visit again for a special occasion.
Séjour de 1 nuit en janvier 2020

10/10 Excellent

Polly

Séjour de 1 nuit en décembre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely fabulous in ways which defy the normal grading system. The location, decor, history and atmosphere of this hotel are all wonderful.
Séjour de 2 nuits en décembre 2019

10/10 Excellent

Grahame

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2019

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This was an amazing place and so relaxing with great food and drink and very attentive staff - we loved everything about it from the Sea Tractor to the Pilchard Inn and the room - we will now be back every year to experience a little of this fantastic experience at the Burgh Island Hotel
Séjour de 4 nuits en novembre 2019