Booked the property for our bridal party and close friends to stay in during our wedding weekend. Hosts were extremely accommodating through some hiccups. Overall, we enjoyed our stay.
Code for the door was never sent and took awhile for it to work tv never worked and no AC over all it was a nice place but support from owners doesnât exist
Initially, all seemed fine. Then tried to unlock the door with the code- didnât unlock but a side door was unlocked. Leslie (host #2), said " we really should replace that lock. It's been giving us problems." House: 1) downstairs was cool; 2) upstairs was sweltering; and 3) the staircase was very dangerous - it had an open side with no railing and a deep top step. NOT for seniors or children & not mentioned in the listing). We are both in our 70s so we'd be sleeping downstairs on a pull out rather than a bed. Expensive pull out. Hottest day of the year and the downstairs was now getting hotter. We called Todd (host #1). Todd first told us the house had AC. Then no, there used to be window AC units. Todd came to check (with some expletives thrown in). There was a (broken) central unit that was supposed to force cool air from the basement through the house. He put an AC unit in the only bedroom upstairs that had the right window. Made very little difference. Todd said heâd get an electrician over to check central system. His handyman came with another window AC (for the tucked-away downstairs laundry room, so no help for the upstairs) and had no clue why the forced air system wasnât working. He suggested we go to a hotel. We did.
Bottom line: Hosts were very responsive though didnât solve anything. AC not in the description: my fault. Forced-air system broken: hostâs fault. V. dangerous staircase was dealbreaker. Refunded 50%. Should have been 100%
We definitely enjoyed our stay at this lovely home. It was clean, spacious and had plenty of room for extra sleep space. One suggestion I would make is for some towel bars in the bathroom and hooks on the bedroom doors so your guests donât have to use as many towels. Although there were plenty of them! Also, there was no dish soap or sponges and with no dishwasher, it was difficult to wash the plates and cups that were used. Thank you for a lovely visit to Syracuse.