Chambre Double Deluxe, 2 lits doubles, non-fumeur, réfrigérateur et four à micro-ondes

Avis sur Smart Stay Inn

2 out of 5
Smart Stay Inn
1620 N University Ave, Lafayette, LA

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 49 avis sur 84." "
Note des voyageurs de 8 (Bien), d’après 22 avis sur 84." "
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 84." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 84." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 84." "

8,8/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Nicole, Levis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très agréablement surprise. Très gentil monsieur à la réception. Hôtel qui semble rénové de peu. Éloigné un peu du centre mais très bien pour un hôtel de passage, Bon rapport qualité prix.Piscine pas accessible, a besoin de bcp d'amour, probablement qu'ils sont rendus là. Merci pour le prix
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 27 mars 2024
Dear Guest,We're delighted that you found satisfaction in your experience with us. Our commitment is to continually provide the best value to our esteemed customers. We eagerly anticipate the opportunity to extend the same exceptional hospitality during your next visit, ensuring an even more memorable stay.

8/10 Bien

Edgar

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Cumple con el objetivo, es un hotel para pasar y descansar. Camas cómodas, agua caliente, aire acondicionado. Solo hubo un detalle al ingresar había basura en el bote del baño.
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 6 mai 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our hotel comfortable and met your needs for rest. We will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

10/10 Excellent

Geraldine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, modern, everything worked, felt safe and comfortable.
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 2 mai 2024
Dear Guest,We are happy to see this 5-star rating and positive review. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 Bien

Alex

Séjour de 2 nuits en avril 2024
Réponse de Sophia CSR le 20 mai 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Krzysztof

Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 28 avr. 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Bien

James

Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 14 mai 2024
Dear Guest,Thank you for your stay and rating. I hope that you enjoyed your stay with us, and your next stay is just around the corner. Please reach out to us if there is anything we can help you with for your next visit.

8/10 Bien

Thomas

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
For the price it is expected. Desk staff very friendly, undergoing renovations. Our room was fine.
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 24 avr. 2024
Dear Guest,We appreciate your understanding during our renovation process and are pleased to hear that you found our desk staff friendly and your room satisfactory. We look forward to providing an even better experience once renovations are complete.

10/10 Excellent

Tara

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great!
Séjour de 2 nuits en avril 2024
Réponse de Sophia CSR le 22 avr. 2024
Dear Guest,We are happy to see this 5-star rating and positive review. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Marcus

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy check, newly renovated rooms
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 22 avr. 2024
Dear Guest,Thank you for your positive feedback! We're glad you found the check-in process easy and enjoyed our newly renovated rooms. We hope you had a comfortable stay, and we look forward to welcoming you back in the future!

6/10 Satisfaisant

Warren

Voyage en couple
Les points forts : Propreté
Older property in less than desirable area
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 20 avr. 2024
Dear Guest,Thank you for sharing your experience with us. We're sorry to hear that the area didn't meet your expectations. We continually strive to provide a comfortable and safe environment for all our guests. Your feedback is valuable to us, and we hope to have the opportunity to better serve you in the future.

8/10 Bien

amber

Séjour de 3 nuits en avril 2024
Réponse de Sophia CSR le 7 mai 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Tara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very very clean! Was very nice and had a great price. Well lit parking lot and very friendly staff. The night clerk was very nice and so was the manager who was there on duty the next day. Highly recommend!
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 14 avr. 2024
Dear Guest,Thank you for your kind words and recommendation! We're delighted to hear that you had a pleasant experience with us. Providing a clean and welcoming environment for our guests is our top priority, and we're glad to know that our staff contributed to your positive stay. We look forward to welcoming you back again soon!

10/10 Excellent

amber

Les points forts : Équipements
Cool
Séjour de 4 nuits en avril 2024
Réponse de Sophia CSR le 14 avr. 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Robin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice owner. Went out of his way to make our stay good. The rooms are freshly remodeled and very nice for the price.
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 11 avr. 2024
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Roger

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 14 avr. 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

10/10 Excellent

amber

Voyage d’affaires
Les points forts : Équipements
It was ok
Séjour de 6 nuits en mars 2024
Réponse de Sophia CSR le 8 avr. 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

8/10 Bien

Carol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 7 avr. 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Lora

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff, very clean and comfortable!
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 7 avr. 2024
Dear Guest,Many thanks for the review with positive comments and ratings. We are glad that you were pleased with the friendly staff and the cleanliness. Our team will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

6/10 Satisfaisant

Emily

Les points forts : Équipements
Area is a little sketchy.
Réponse de Sophia CSR le 4 avr. 2024
Dear Guest,Thank you for bringing that to my attention. I'll address the issue immediately to ensure our guests have a comfortable and safe stay. We take the security of our property seriously, and I'll make sure our team works to rectify any concerns in the area promptly.

10/10 Excellent

Bangthanh, Melbourne

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Check in was easy and the front desk staff was very nice. The rooms were clean and very modern. Bed was really comfortable. Inn area is a bit shady but located conveniently off of I10 highway. We were heading to Texas and stop and rest and this Inn definitely did its part.
Séjour de 1 nuit en avril 2024
Réponse de SK le 3 avr. 2024
You're welcome! It's always important to recognize great service and accommodations. I'm glad to hear that you had a positive experience at the Inn and I hope you have a great day ahead!

8/10 Bien

Jason

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean. Wifi wasnt working but i didnt really need it anyway. Comfy bed. Warm shower. Some highway noise but i still slept well. Would stay again.
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 28 mars 2024
Dear Guest,We're pleased that you enjoyed most aspects of your stay. Thank you for sharing your experience and providing valuable feedback, we'll certainly focus on areas needing improvement. We are also so pleased to read that you will return to stay with us again. Wish you a pleasant stay in the future as well.

10/10 Excellent

Emilio A.

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 24 mars 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Mary K

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a good value for the money. We got what we paid for. A little noisy since right off the highway. Ice machine was broken
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 24 mars 2024
Dear Guest,Thank you for your feedback! We're delighted to hear that you found our hotel to be of good value. We will surely forward your valuable feedback to our team for improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Sherrie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent accommodations. Totally remodeled. New, clean, spacious. Has coffee maker, micro, refrigerator, hair dryer, space for luggage, full length mirror. New air conditioner. Quiet. Would stay again.
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 11 mars 2024
Dear Guest,We are happy that you enjoyed most aspects of your stay, and that you found our hotel, rooms, and amenities to be perfect for your needs. We are also so pleased to read that you will return to stay with us again. Wish you a pleasant stay in the future as well.

10/10 Excellent

Karl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything looked new. The bed was especially comfortable. Only downside was the wifi didn't reach my room,which was just as well as I went to sleep earlier. Plus a great low rate.
Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 21 févr. 2024
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

10/10 Excellent

Kate

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property manager was very nice and helpful finding me a great Cajun restaurant to eat at. Also the place is newly renovated and the beds and pillows were very comfortable. The new shower's were nice too plus they had a hairdryer
Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 19 févr. 2024
Dear Guest,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you enjoyed our services. We will always ensure that we keep delighting you with our facilities and services.

2/10 Horrible

Gregg

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en février 2024
Réponse de Sophia CSR le 17 févr. 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

4/10 Médiocre

Randy

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
price plumbing issues tv not working
Séjour de 4 nuits en février 2024
Réponse de Sophia CSR le 16 févr. 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.

10/10 Excellent

Donna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Newly renovated
newly renovated- very nice. Frig, microwave and coffee maker. what more could you want. Easy off and on the highway. Would stay again
Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 15 févr. 2024
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Rebecca

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place to stay and reasonably priced!
Séjour de 2 nuits en février 2024
Réponse de Sophia CSR le 15 févr. 2024
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I arrived very late. The front desk waited for my arrival and was not upset of my 1:30am arrival time. He personally called me later to check if a lost item was returned. Above and beyond the normal service of a front desk.
Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 15 févr. 2024
Dear Guest,Thank you for your kind comments and 10-star rating! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all of our staff as we strive to provide an exceptional and memorable experience for every guest. We can't wait to see you again!

10/10 Excellent

Barbara

Les points forts : Équipements
Clean room
Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 15 févr. 2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 Excellent

Clent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stay Inn
Met or matched expectations for price + convenient
Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 15 févr. 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 Excellent

Clent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stay Inn
good service & value
Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 15 févr. 2024
Dear Guest,A hearty thanks for your rating and review. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Satisfaisant

Kayla

Les points forts : Propreté
Not great
The room inside was fine but everything else about this hotel needs work. Get a better sign fix the broken glass and the broken ice machines. The area is a bit scary for a single woman to be staying at night by herself. I will not be going back here unless they fix up multiple things
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Mary

Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 15 févr. 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guests' ideas and suggestions. We would love to host you again.

2/10 Horrible

James

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

8/10 Bien

Steven

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was renovated. Housekeeping needs to sweep better. Found some dead cockroach legs.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Nestor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Muy buena atención de parte del encargado muy limpio el lugar y convenientemente muy cerca de la autopista
Séjour de 1 nuit en janvier 2024

8/10 Bien

Patrick, Sterling Heights

Séjour de 4 nuits en décembre 2023

8/10 Bien

Vana

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Michele

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
You should stay here.
Room was like brand new. Clean. Comfortable. Man at the front desk eas very nice. Great rate. Definitely would stay here again.
Séjour de 1 nuit en décembre 2023
Réponse de Neil le 27 déc. 2023
We are glad you had great stay here. Would love to see you again at our property.ThanksNilay gandhiGM @ Smart Stay Inn

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

Robin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023

8/10 Bien

Bounthavy

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Only me and my wife stayed in this hotel in that night
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

James, Pensacola

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is very nice, recently renovated, but it needs about a week or even a few days to make sure everything is working. I found the ice machines not working and the morning we left, there was no hot water in the room. Outside of those two items, the person that checked us in early was supper nice and the furnishing are all new. We were the only guest that night.
Séjour de 1 nuit en octobre 2023