10/10 Excellent
Chris L.
10 févr. 2024
Les points forts : Propreté
Great unit, awesome visit, Vacasa is just ok
Everything about the unit was as advertised better. There were some comments about cleanliness in the recent past but either it’s been fixed completely or was overblown in the first place. We would re-book.
We have stayed in 5 or 6 units at Valley Isle and this is a fantastic example. It’s our favorite complex on Maui and we look forward to going back.
Vacasa while I’m certain they’re responsible for the good experience as much as the issues did fall down in checkin:
The elevators were completely out for a few hours and while not the fault of vacasa, they offered no options for us. Alternative units, communication with the building on our behalf, even updates as to when it was rectified. I contacted them directly and asked for help - they offered apologies and promised to be in touch. We got in on our own and then the next day Vacasa responded as though they didn’t know anything about it.
So like i said, annoying but not overly impactful. But when you look at the fees associated with booking with them, you do wonder what it gets you when you can also book similar units directly with owners.
Chris L.
Séjour de 4 nuits en février 2024