Hotel Lake Charm

« Booked for 3 nights, then booked an extra night day prior, messaged property to make sure we could have same room throughout our stay, they replied ‘no problem’. On arrival they couldn’t find my booking, gave us our room after explaining the two seperate bookings many times, the next morning we were told we had only booked one night even though full payment made for four prior to arrival. Had to explain over again my booking still couldn’t find me but did agree that they had replied to my...

« Nice big room, very clean, everything worked well. Bed was very comfortable. Shower was great. Could walk thru the gate to the pub restaurant. ( food was great one night, four of us, absolutely terrible the next night one out) To me, cardinal sin in a guest room, no bedside light, or over bed light. Couldn’t read etc. Only light control was at the door. Two guest chairs present, one had a broken leg and couldn’t be used. ( I left a note, hope it was read). Small couch was threadbare and...

« Clean. Quiet, bed comfortable. »

« The room need to be really clean and tidy at least we get what we paid. »

« Recently renovated comfortable room »

« Clean peaceful and convienant location. Great communication from the hosts. »

« Basic accommodation for price. Noisy with road trains during the night. Mattress needs rotation as lumpy on 1 side and indentation on other. Whilst my greeting at reception was cold and felt like I was an inconvenience a Redeeming aspect was they turned the heater on in the cabin which was thoughtful. Also the water is not drinkable so need to bring plenty for cooking etc. »

« Stayed in a cabin. Very clean, bed comfy and great view of the lake. »

« Cabin was well appointed and easy to find from map that was sent via text as reception was not open at all during the hours of our stay. Kitchen light flickered continuously and floor was visibly dirty. Ants in both bedrooms and kitchen table was really grubby. »

« Good location, very quiet at night. Room very clean, comfy bed. Updated bathroom. Only issue luggage storage minimal (1 small luggage rack) not ideal if not unpacking for a short stay. »

« It was adequate and a free breakfast was nice »

« Staff were wonderful very helpful with our arriving later than we said. We normally have a wonderful stay here. Have come back several times. Now we did choose a cheaper room than we would normally book here and it was Boxing Day and school holidays but it was so NOISY!! A room that was near stairs and main road and so it was a thoroughfare but the walls were paper thin why do people have to stomp around so loudly. Sounded like they were moving furniture directly above. The car park was a...

« Yes »

« Wifi in room didn’t work…..on 2 machines »