Chalets à Lanuvio

« Unacceptable experience for a 4-star hotel Very poor customer service from receptionists Gianfranco and Adrianna. The AC in my room was not working on a sunny day, making the room extremely hot and impossible to sleep in. Instead of helping, I was told to “write a formal request” because it was “not their job.” Gianfranco then shouted aggressively, said it was his last day, slammed his laptop shut, and walked away. Adrianna told me to leave. As a paying customer making a legitimate request, this...

« Les gens sont très sympathique »

« The room was clean and bed was comfortable, I loved the pool and the hotel is very pretty. I love the fact that there is slippers and bathrobes. What I didn't like is the morning buffet employees were rude and also room service was very slow. And pool close at 7:30. »

« l’emplacement le petit déjeuner »

« Chambre très propre (peut-être trop : nos serviettes étaient changées tous les jours alors qu'on souhaitait pour des raisons écologiques qu'elles ne le soient pas). Personnel de l'accueil et du petit déjeuner charmant et très serviable. »

« Bon hôtel et propre. Nous avons passé un bon séjour »

« Chambre propre, petit-déjeuner varié, hotel bien situé pour visiter. »

« Le personnel très sympa et à l’écoute, emplacement parfait, belle chambre »

« Belle chambre, bon café et drinks, personnel sympathique! Tres bien situé ! »

« Hôtel très propre et confortable (super literie), bien situé, 15 mins en taxi du Vatican, personnel très aimable et de bon conseil, je recommande vivement »

« The hotel had clearly been renovated, with modern fixtures and design. Breakfast was a great addition. The rooms were very noisy at night, with multiple doors “slamming” in the hallway throughout the late night and early morning. It seemed oddly loud for a hotel that didn’t seem that busy. Also, the hotel advertised a free airport shuttle. However, we had to ask twice to set it up and it ended up being a taxi that then up charged us for not having cash when we got to the airport. This property...