Our apartment was clean, comfortable, and very well located for our visit to Liverpool. It had all of the facilities you would expect and need for a 5-night stay. Management was very responsive to our requests/inquiries. The washer/dryer unit was a plus. We had but one real complaint, which was the water pump which periodically made a short but loud noise as it cycled on then off. This happened most often when water was running in the bathroom, but also happened randomly when it was not, including through the night, and this could be quite disturbing, especially for a light sleeper. Management apologized, but said it was unavoidable (though not something we had ever experienced before in years of overseas travel). Also note that there is an individual hot water heater for each apartment, but it wasn't turned on when we arrived, and there were no instructions or mention of that on the check-in materials or anywhere in the apartment. Management responded very quickly to our complaint of "no hot water", but it was avoidable with adequate artival instructions.