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Avis sur The Dukes Retreat

3.5 out of 5
The Dukes Retreat
Pune Mumbai Road, Khandala, Lonavala, Maharashtra

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 26 avis sur 110." "
Note des voyageurs de 8 (Bien), d’après 53 avis sur 110." "
Note des voyageurs de 6 (Satisfaisant), d’après 18 avis sur 110." "
Note des voyageurs de 4 (Médiocre), d’après 9 avis sur 110." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 110." "

8,2/10

Propreté

7,8/10

Personnel et service

7,0/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

4/10 Médiocre

Vasu

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Renovations are going on , they should shut the property till it is done, all outer area are closed and lot of dirt noise in property of construction
Réponse de General Manager le 21 mars 2024
Dear Guest,Greetings from The Dukes Retreat, Khandala.We sincerely appreciate you taking the time to share your valuable feedback. We regret that we were unable to meet your expectations in a few areas. Let me assure you that we have taken it up with the relevant teams and corrective action has been initiated.We request you to give us another opportunity and look forward to serving you again.Best wishes,The Dukes Retreat Team Thanks & Regards

6/10 Satisfaisant

PRATHAMESH

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The major part of property is under renovation, restaurant is closed. I should have received the information in advance would have changed my stay.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Amit

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property location is so good,Feels close to nature,Enjoyed the stay and all staff members are excellent, would like to go again.
Séjour de 2 nuits en septembre 2023

8/10 Bien

Nivedita

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
We had to early check in as there was a wedding. Many areas were restricted. Going forward hotel management should have informed.

4/10 Médiocre

Abhishek

Voyage en groupe
Les points forts : Équipements
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The service was terrible, and the food was stale. We were watching the World Cup soccer finals, which went into penalty shootouts and would have ended in 5 more minutes, but they turned off the only TV we could watch the match on because it was their time to shut down. This is the World Cup finals; I think they could accommodate 5 more minutes. Also, there was a lot of drama when we requested an additional hour for checkout.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2022

10/10 Excellent

Yogesh

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I liked everything
Séjour de 2 nuits en avril 2022

4/10 Médiocre

Anthony

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The Location is good However the property is not well maintained Needs a lot of Renovation
Séjour de 3 nuits en mars 2022

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The experience was really good. The food and service is good. Rooms and view is great. However, the hotel must allow alacarte ordering for dinner in the cafe ir restaurant. Alacarte is only possible from room which is not good at all.
Séjour de 1 nuit en février 2022

8/10 Bien

Hitesh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2022

6/10 Satisfaisant

ALI

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Will think twice before coming back here
I have been to this hotel before and also rated 5 star but this time I see and complete change The hotel is now outdated, cleanliness needs to be their priority now, the food was tasteless and more then anything else the service was absolutely bad I felt I am in a 1 star hotel The only good part of my stay was the service offered at the reception specially Denish Mistry he was absolutely amazing
Séjour de 1 nuit en décembre 2021

10/10 Excellent

Priya

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best
Séjour de 1 nuit en décembre 2019

8/10 Bien

Seema

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Great location in terms of view. Stunning view of a waterfall and cliff from the hotel. Although the hotel is almost next to busy expressway, there was very little or no disturbance in the room. The breakfast spread, although not so vast, was not too bad. The food here is terribly expensive for the quality. We ordered veg biryani costs Rs 500 per plate (plus taxes). I think a roadside biryani would be way too better than this. Other day ordered a Paneer dish and Daal with two portions of Tandoori roti. Costed Rs 2000 and again the quality too mediocre. Roti of the size of big poori. All in all, good stay but disappointing food. If you don't ask, they don't clean the room but this could be due to covid restrictions.
Séjour de 3 nuits en août 2021

10/10 Excellent

Gauri

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect holiday
Amazing resort.
Séjour de 1 nuit en décembre 2020

10/10 Excellent

Chetan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2020

10/10 Excellent

Ganesh

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Stay in a Great Place!!
We have been to this resort for a 1/2 to 1 day picnic several times, which have been of immense pleasure. Once before we had stayed for 1 night, but we were disappointed because there was a "destination wedding" going on, which disturbed our stay. But this time it was different. Covid-19 had put so many restrictions, but staff did their best to cover up thru a sincere and good service. After being open after a long lock down also, they had maintained the resort to a pretty decent level. We really enjoyed our stay!!
Séjour de 1 nuit en septembre 2020

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2020

4/10 Médiocre

Girishlaungani, Mumbai

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
They can open the restaurant with social distancing and atleast do something special for in room dining ....with no discount and old property ...only reason they are there surviving because of view. Waste of money could have choose better property in that areas. At check inn they took card and swiped without confirmation that I have paid for the room. Two slice of toast bread 300/- including taxes. And not even a sorry to improve customer service. We are going out for our self to feel good and also revival of the industry. Lots of Room for improvement in service.
Séjour de 1 nuit en août 2020

10/10 Excellent

Deepak, Los Angeles

Voyage en couple
Les points forts : Propreté
Excellent services, Our stay in cottage was very comfortable. Food was undoubtedly of 5 * standards.GM & Executive Chef were very helpful.
Séjour de 2 nuits en novembre 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Extremely helpful and polite staff. Superb view from the deluxe rooms. Very good quality food.
Séjour de 2 nuits en septembre 2019

10/10 Excellent

Tejal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The perfect rainy holiday!!
The stay was amazing, the staff was courteous, weather was lovely and food was sumptuous!!
Séjour de 1 nuit en juillet 2019

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2019

10/10 Excellent

Madhuri

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabulous quiet weekend destination
It's one of the older resorts, located at one of the best vantage points to get a picturesque view of the surrounding hills and valleys. Had been there to their poolside restaurant few times before and lived it. So decided to try a weekend stay there. I'd expected an old style sort of experience. But was pleasantly surprised by large, rooms will modern design, decor and fittings. Both the restaurants and the bar serve fabulous food and drinks with a large variety. It's unusual to have a resort get all cuisines right. Also surprisingly the buffet breakfast was excellent with unusual items on it. Well trained, attentive staff. The grounds could have been larger. But there is enough greenery to go rambling around in the hills. If anything could be better, it's just how the sports section is maintained. Most of the racquets were damaged and had broken shuttlecocks.
Séjour de 2 nuits en mai 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Gorgeous setting-stunning view, amazing staff, and great food.
Séjour de 4 nuits en avril 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relax in khandala
One of the best place to stay in Khandala for the scenic view of the mountains. Hotel is little bit run down but still has the old charm. This is the second time I have stayed in this hotel. Food is average. View is fantastic specially during monsoons. June, July and August. Bed linen was clean but bathrooms and towels quality can be improved. Location is great. Very relaxing.
Séjour de 1 nuit en avril 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel fantastic scenic view from Executive rooms with all facilities for senior citizens with impaired mobility
Séjour de 2 nuits en décembre 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mountain view rooms are fantstic staff and food quality are excellent
Séjour de 2 nuits en décembre 2018

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en décembre 2018

6/10 Satisfaisant

Berjis, Mumbai

Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Food was good , service was good , but the room was disappointing
Séjour de 2 nuits en novembre 2018

8/10 Bien

Rohit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Short and sweet stay
Short and sweet holiday. Good food and good support staff.
Séjour de 1 nuit en octobre 2018

4/10 Médiocre

Viraj, Mumbai/Kuala Lumpur

Les points forts : Confort de la chambre
I was checking out on the day when there was a "Maharashtra Bandh" called by some social activists. The city of Lonavala was shut down and all the main roads where shut as well. The atmosphere was tense and it was generally deemed dangerous to go out. I was there with women and children. We were therefore stranded in the property. We were expecting the property to take a considerate view and offer us extended check out as long as it was deemed safe to move out. They were not very cooperative on this aspect. They agreed only an additional hour initially and later we ended up paying for further extension which was not caused by anything we could control. More importantly, it was just dangerous to go out and in such situation we were expecting the property to be more forthcoming and understanding. It was very disappointing to see their approach which was aloof and disinterested in our well being.
Séjour de 1 nuit en août 2018

8/10 Bien

S, Thane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel with very nice view and hospitality
We stayed for 5 nights. The location and view is excellent. Food is very good with nice variety. Staff also is very courteous and hospitable. Only this is that the property is an old one and needs upgradation.
Séjour de 4 nuits en mai 2018

8/10 Bien

Francis

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Great views and good food
I chose Dukes Retreat for a weekend with my husband, mom, and new baby. The property and the deluxe rooms have AMAZING views, Incredible to wake up to in the morning. The flowers and general landscaping is done very well, and the breakfast buffet was very good. They arranged a driver room at a nearby guest house The only annoyances were: 1) it took days, two emails, and trying 4 phone numbers to get ahold of anyone before going. The hotel needs to work on their phone lines. 2) both of our rooms were insanely cold the whole weekend - when we arrived they were set at 15°, so we turned off the A/C, only for staff to turn it back on the next day — the rooms never warmed up. This is unnecessary. Overall though, a great stay.
Séjour de 2 nuits en février 2018

6/10 Satisfaisant

Alok

Les points forts : Personnel et service
Séjour de 2 nuits en janvier 2018

8/10 Bien

Maheshkumar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stay was good , but I felt the rates were extremely high
Séjour de 1 nuit en janvier 2018

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not so good
Séjour de 1 nuit en décembre 2017

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel. Great view
Great view from room and restaurant. Hotel staff is cooperative. Overall great place to visit with loved ones.
Séjour de 1 nuit en novembre 2017

10/10 Excellent

Vasant, Mumbai

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel amidst mountains
The food was excellent. Staff very polite and courteous. Fantastic stay.
Séjour de 1 nuit en novembre 2017

8/10 Bien

Raj, Pennsylvania

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel friendly staff and spectacular views
Nice hotel friendly staff and spectacular views . The food was good but need more variety in menu for dinner.
Séjour de 3 nuits en octobre 2017

6/10 Satisfaisant

Vineet, Pune, India

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Executive Room 1st Floor - Air Conditioning Issue
Dear Team, Me & my wife booked for a weekend stay at Dukes Retreat in "Executive Room" with Balcony on 1st floor. Room No. was 112. Although the entire Resort is beautiful and mesmerizing, the room comfort issue was drawback. Their was problem with air-conditioning system in room. It was too cold!! Colder than even the outside ambient temperature. After Checking in, even after adjusting the Control Panel and regulating the temperature to around 30 deg, it still felt like 18 deg. (This was after leaving the room at 30 deg.) At evening, we called up technician to check. The technician checked the panel but informed us that even if we turn of the Air conditioning, the AC still runs for ventilating the room and the normal air would be still blowing. So he was not able to help much on this. The result was that we had to spend the night in very drastic cold condition which made us feverish. After returning home on Sunday 24th, me and wife both felt sick. I got throat infection and cold, and my wife got viral fever. And now we both are taking 1 week medication after doctor's visit. Pl. take this issue seriously, and highlight our feedback to the concern team at Dukes Retreat, since even if the Resort was so mesmerizing, the room comfort issue has killled our overall stay experience Regards Vineet Potdar
Séjour de 1 nuit en septembre 2017

8/10 Bien

Manu, Mumbai

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
room with a great view
i recommend ppl to come to this place it has great rooms,food is excellent,best part hotel have a great view from the room
Séjour de 1 nuit en septembre 2017

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Will never come here again
Will probably not come to the place because of the service staff and their callous attitude
Séjour de 1 nuit en juin 2017

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Comfortable to reach
Plz increase some fun items in funzone for kids, and also change food items daily

10/10 Excellent

Dani, Mumbai

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Valley View
Awesome rooms with a beautiful view....The Deluxe Rooms are just awesome with a perfect valley view...a must visit during monsoons....good staff and good food.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was close to the highway
It was a very nice experience and especially the front office and staff were very warm and cordial. They had even upgraded us in to a cottage as our booking was only for a Deluxe room, with no extra cost. The place was really out of the world and we enjoyed our stay very much and would like to visit again if given a chance. Will surely recommend to our family and friends.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent Staff, Excellent Service
We had an amazing experience. Food was delicious and service was top notch. The rooms were spacious and clean. Bathrooms were very spacious as well. We will definitely be returning back.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Abhay, Mumbai

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel for stay.
Pros: Outside view from the hotel deluxe room was amazing. View of mountains, waterfall, sunrise, sunset and garden. Quick service, hotel does not believe in delayed service. Excellent, efficient, smiling and helpful staff. Good outdoor activities like badminton, rifle shooting, archery, etc. Indoor activities like Carom, Pool table, video games, novels, etc. Good hotel and location for people who want to relax and take short vacation for everyone, especially couples. Cons: Internet works only in Restaurants and Lobby Area. Buffet never served warm at Panorama Cafe, forget being hot. Had to inform the staff to heat my meal in microwave. The flames are also not lit in buffet to keep the meals hot. Made 2 written complains but no response from management. Lots of selection of food in Buffet and A la Carte but Food taste has to be improved a lot.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre