Dear Ms. Rajshree ,Greetings from The Fern Lonavala !!!We are extremely concerned to receive your disappointing feedback. Please accept our sincere apologies for the inconvenience caused. It is our constant endeavor to provide the best of services to all our guests and that every guest of the hotel is treated with utmost professional care and hospitality. With such beliefs, it pains us greatly to have even one guest leave the hotel with anything less than a positive impression.As we would like to be able to restore your faith in our service, we do hope to have the pleasure to welcome you back to The Fern Lonavala again.Warm Regards,Sudhanshu Gope

Dear Valued Guest, Greetings!!! Thank you very much for your appreciative comments about our hotel and it’s hospitality.We are pleased to note that you had a pleasant stay and have left with a positive impression of our product, services and the safety and hygiene standards implemented at the hotel.Your kind words of appreciation for team members has been received with genuine delight and gratitude which will keep them motivated for a job well done. We do have four Category of rooms starting from 333 Sqft to 66 Sqft. We have taken your suggestion positively regarding chairs in balcony and we are working on it to enhance guest services. Thank you once again for staying with us and we look forward to the opportunity of welcoming you back to The Fern Lonavala. Warm regards, Ramesh Kumar Gupta General Manager

"Dear Valued Guest, Greetings!!! Thank you very much for your appreciative comments about our hotel and it’s hospitality.We are pleased to note that you had a pleasant stay and have left with a positive impression of our product, services and the safety and hygiene standards implemented at the hotel.Your kind words of appreciation for team members has been received with genuine delight and gratitude which will keep them motivated for a job well done. Thank you once again for staying with us and we look forward to the opportunity of welcoming you back to The Fern Lonavala. Warm regards, Ramesh Kumar Gupta General Manager"

Dear Valued Guest, Greetings!!! Thank you very much for your appreciative comments about our hotel and it’s hospitality.We are pleased to note that you had a pleasant stay and have left with a positive impression of our product, services and the safety and hygiene standards implemented at the hotel.Your kind words of appreciation for team members has been received with genuine delight and gratitude which will keep them motivated for a job well done. Thank you once again for staying with us and we look forward to the opportunity of welcoming you back to The Fern Lonavala. Warm regards, Ramesh Kumar Gupta General Manager

Dear Mr. Gaurav, We thank you for choosing The Fern Lonavala and sharing your valuable feedback. We have noted your concern and have shared with the team member. kindly accept our apologizes for not meeting your expectation. We look forward to welcome you back.

Dear Guest, Greetings from The Fern Lonavala . Thank you for patronizing The Fern Lonavala and taking time out to share your experience . All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and look forward to welcoming you back to The Fern Lonavala.