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Avis sur Zaras Resort

3.5 out of 5
Zaras Resort
Near D. C. High School, Pune Mumbai Road, Khandala, Lonavala, Maharashtra

Avis

6,4
Note des voyageurs de 10 (Excellent), d’après 1 avis sur 5." "
Note des voyageurs de 8 (Bien), d’après 2 avis sur 5." "
Note des voyageurs de 6 (Satisfaisant), d’après 0 avis sur 5." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 5." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 5." "

6,8/10

Propreté

6,8/10

Personnel et service

6,8/10

Infrastructures et conditions de l’hébergement

Avis

4/10 Médiocre

Jahjeeth Singh

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Think again!
This is an option you should go for only if you have no other hotels available. Booked two rooms for a night and called 10 days in advance asking for rooms to be next to each other. Hotel confirmed that to be the case. Once we arrive at the property the rooms are not together and the front desk couldn’t do anything as the hotel was fully booked (wonder how?). Tea service takes 2-3 reminders to arrive. Nothing available after 10 PM, we needed some warm milk for my 2 year old but they couldn’t serve. AC remotes weren’t working due to dead batteries, wasn’t checked before we checked in.Water in the bathroom would not drain which was absolutely disgusting. Never again, certainly not worth the money.
Séjour de 1 nuit en décembre 2020
Réponse de Zara's Resort, Khandala le 29 déc. 2020
Dear Valuable Guest Greetings from Zara’s Resort Khandala..! Thank you for making Zara’s Resort your choice of accommodation in Khandala. We highly appreciate your initiative to appraise us with your feedback during your stay at our hotel. We regret for the inconvenience caused during your last stay. Your concerns have been noted and corrective action has been taken. We would like to assure you that our services are always at par and this may be one of those rare times when things didn't go well. We request you to visit us again and we assure you the best of services. We deeply value your relationship with Zara’s Resort and are committed to providing you with the highest level of service simply because our Guest’s deserve the very best. Warm Regards Sohail F Khan 8796380909 Zara's Resort, Khandala A: Near D.C. High School, Old Mumbai-Pune Road, Khandala 410301 |M: 9029999185

8/10 Bien

Sandeep

Les points forts : Propreté, personnel et service, confort de la chambre
Overall a great stay
I redeemed a free night on my stay in Zara’s . The check in was smooth , since we booked a superior room , we were first given a room on the third floor which was nice but since I was with kids , I requested them to give me a room on the first floor which weren’t available because they were completely booked for New Years . However they gave me a bigger room on the ground floor behind the reception area which was even better . The room had a double bed and a single bed also . We took the dinner buffet . The food was excellent . The service was also very good . The only drawback which I’m sure they can work on is they need to paint up the rooms and a wooden flooring or a carpet in the superior rooms will be nice .
Séjour de 1 nuit en décembre 2018
Réponse de Aman Shaikh le 25 janv. 2019
Dear Valuable Guest, Greetings from Zara’s Resort Khandala..! At the outset please accept my sincere thanks for taking your valuable time in sharing your feedback, we have taken cognizance on your comments on our services. Its our endeavor to provide highest level of comfort and quality service to ensure a memorable experience Thank you once again for your recognition and we look forward your continued visits. Warm Regards, Zarasresort

2/10 Horrible

Voyageur vérifié

Awful experience. Dirty bathroom, dysfunctional staff, terrible room service, and uncomfortable bed - you name it. Restaurant food was somewhat tolerable but overall one of the worst hotel stays ever!
Séjour de 2 nuits en novembre 2018
Réponse de Aman Shaikh le 27 janv. 2019
Dear Valuable Guest, Greetings from Zara’s Resort Khandala..! We are sorry for delayed reply.Thank you for making Zara’s Resort your choice of accommodation in Khandala. We highly appreciate your initiative to appraise us with your feedback during your stay at our hotel. We regret for the inconvenience caused during your last stay. Your concern have been noted and corrective action has been taken. We would like to assure you that our services are always at par and this may be one of those rare times when things didn't go well. We request you to visit us again and we assure you the best of services. We deeply value your relationship with Zara’s Resort and are committed to providing you with the highest level of service simply because our Guest’s deserve the very best. Thanks & Regards, Zarasresort

10/10 Excellent

Voyageur vérifié

Fabulas ... secure ... good for family and friends
IT was amazing lovely experience
Séjour de 1 nuit en août 2018
Réponse de Zara's resort le 30 août 2018
Dear Valuable Guest, Greetings from Zara’s Resort Khandala..! At the outset please accept my sincere thanks for taking your valuable time in sharing your feedback, we have taken cognizance on your comments on our services. Its our endeavor to provide highest level of comfort and quality service to ensure a memorable experience Thank you once again for your recognition and we look forward your continued visits. Warm Regards, Zara’s Resort (Manager)

8/10 Bien

Ghandat

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
What room I selected was not available And then they giving me small room When I oppose then they given me Villa This is not Good
Séjour de 1 nuit en août 2018
Réponse de Zara's resort le 1 sept. 2018
Dear Valuable Guest, Greetings from Zara’s Resort Khandala..! We are sorry for delayed reply.Thank you for making Zara’s Resort your choice of accommodation in Khandala. We highly appreciate your initiative to appraise us with your feedback during your stay at our hotel. We regret for the inconvenience caused during your last stay. Your concern have been noted and corrective action has been taken. We would like to assure you that our services are always at par and this may be one of those rare times when things didn't go well. We request you to visit us again and we assure you the best of services. We deeply value your relationship with Zara’s Resort and are committed to providing you with the highest level of service simply because our Guest’s deserve the very best. Thanks & Regards, Zara’s Resort (Manager)