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Avis sur The Upper Pass Lodge at Magic Mountain

2.5 out of 5
The Upper Pass Lodge at Magic Mountain
420 Magic Mountain Access Road, Londonderry, VT

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 242 avis sur 555." "
Note des voyageurs de 8 (Bien), d’après 199 avis sur 555." "
Note des voyageurs de 6 (Satisfaisant), d’après 73 avis sur 555." "
Note des voyageurs de 4 (Médiocre), d’après 24 avis sur 555." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 555." "

8,6/10

Propreté

9,2/10

Personnel et service

8,0/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Danielle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was clean and hostess was perfect
Séjour de 1 nuit en septembre 2023
Réponse de Vince le 18 sept. 2023
Thank you for taking the time to provide your rating.I am glad you enjoyed your stay and hope you will visit again soon

10/10 Excellent

Jasmine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Super, je recommande! 👍
Séjour de 1 nuit en mai 2023
Réponse de Vince le 25 mai 2023
Thank you for taking the time to provide your rating.Hopefully we will see you again

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2018
Réponse de Vince le 6 sept. 2018
Thank you for taking the time to provide your rating. I hope that you enjoyed your stay

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Près du lieu où on était invités! Tranquille et accueillant.
Séjour de 2 nuits en septembre 2018
Réponse de Vince le 4 sept. 2018
Thank you for taking the time to provide your rating. I am glad you enjoyed your stay

6/10 Satisfaisant

Jean-François

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
Séjour de 2 nuits en juillet 2018
Réponse de Vince le 21 août 2018
Thank you for taking the time to provide your rating. My apologies if we did not meet your expectations. Please feel free to reach out to me directly should you wish to discuss your concerns. As we are continually trying to improve both our services and our facilities, it is my hope that we are already addressing some of the concerns you may have

10/10 Excellent

Alain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon service, employés très courtois
Séjour de 1 nuit en août 2018
Réponse de Vince le 15 août 2018
Thank you for the kind words. Hopefully you will get the chance to visit us again

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service
Séjour de 1 nuit en juillet 2017
Réponse de Vince le 24 juil. 2017
Thank you for taking the time to provide your rating. I hope you enjoyed your stay

6/10 Satisfaisant

Lacee

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Small town feeling which was perfect. The room was nice, and spacious. Unfortunately no refrigerator, but it did have a small coffee maker and microwave. The spa tub was a little wonky, wouldn’t hold water. We improvised and stuffed towels around the drain so we could still enjoy it. The water temperature in the spa tub and shower was very unpredictable, extremely hot or extremely cold and inconsistent. The bed was huge, I liked the firmness of the bed, however hubby was not a fan. A bit outdated on the decor, however the antique feeling of the unique windows was definitely cool! The staff were friendly, but not very educated on the experience of being there. We also chose to go to a different restaurant from the one in the building as it seemed run down and not very busy for a Friday night. Overall, a pleasant experience just average.
Séjour de 1 nuit en mai 2024
Réponse de Vince le 12 mai 2024
Thank you for taking the time to provide your honest feedback. I am glad you had a pleasant experience overall and apologize for not meeting your expectations..With regards to appliances, I will check to see that the 3rd party site is not stating they are available in the rooms (the room didnot have a microwave either). I will aslo follow up on the spa tub, as we did not have an issue when cleaning it.I will follow up with the team regarding what they may have missed with regards to the experience of staying here. The team members you encountered have been with us several years.It is agreed that our property is dated and updates remain an ongoing project.I am sorry that you missed out on the restaurant. While it is quiet during our off season, we have found that the majority of our visitors enjoy their dining experience with us.Again thank you for the feedback . Should you ever be willing to consider a return visit, please reach out to us directly so the we can be sure to provide a better experience

6/10 Satisfaisant

Melissa

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Vince le 9 mai 2024
Thank you for taking the time to provide your rating. I hope that your stay was not a disappointment and that the remainder of your travels went well.

10/10 Excellent

Patrick

Voyage en famille, Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had an excellent off-season stay here. The staff are all super friendly and accommodating. The rooms were exceptionally clean, spacious, with very comfortable beds. The whole property is friendly to dogs on leashes(except possibly inside The Red Slate Restaurant). We stayed for 2 nights and had a wonderful time exploring nearby Manchester, Londonderry, and Dorset. The Red Slate had an excellent menu and we ate there for 2 dinners and breakfasts (reservations on Open Table Suggested). The bar features all Vermont made beer, wine, and liquor, with inventive cocktails. We would highly recommend! Please note that during the off-season A/C was not available in our room, the outdoor pool was closed, the only access to 2nd floor is via stairs, and the room interior was slightly outdated. These things did not negatively effect our trip in any way. Will definitely stay here again. :)
Réponse de Vince le 6 mai 2024
Thank you for taking the time to provide your feedback and for the kind words. I am glad you enjoyed your stay. My apologies for the A/C, we could have turned it on for you. The pool opens Memorial Day weekend.We look forward tou your return.

8/10 Bien

Lou

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Quiet
Séjour de 1 nuit en avril 2024
Réponse de Vince le 15 avr. 2024
Thank you for taking the time to provide you rating. I hope that you enjoyed your stay and will visit us again if you get the chance

10/10 Excellent

Nicole, Madison

Séjour de 1 nuit en avril 2024
Réponse de Vince le 6 mai 2024
Thank you for taking the time to provide your rating. I am glad you enjoyed your stay and hope that you will visit us again soon.

10/10 Excellent

George

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Helpful and friendly receptionist
Séjour de 1 nuit en avril 2024
Réponse de Vince le 9 avr. 2024
Thank you for taking the time to provide your feedback and for the kind words.Please visit us should you be in our area again

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Really friendly.
Séjour de 1 nuit en avril 2024
Réponse de Vince le 3 avr. 2024
Thank you for taking the time to provide your rating. We hope to see you again when you return to our area

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
super convenient to go Ski Magic
Séjour de 1 nuit en mars 2024
Réponse de Vince le 31 mars 2024
Thank you for taking the time to provide your rating. I am glad you enjoyed you stay and hope you will visit us again

6/10 Satisfaisant

Nadine

Séjour de 1 nuit en mars 2024
Réponse de Vince le 16 avr. 2024
Thank you for taking the time to provide your rating. I apologize for not meeting your expectations. Without additional information I am hoping that we already have or are working on the challenges you experienced.Again, my apologies

10/10 Excellent

Roman, Linden

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Upper Pass Lodge is a must if you need a spot to stay while in the Londonderry, Vermont area!!! Last weekend's snowstorm in Vermont forced us to extend our trip by a day. Found this lodge when looking for another place to stay closer to Okemo Mountain. You don't even need to leave the lodge...room, restaurant, bar and comfy lounge all under one roof...clean too! Vince (co-owner) and Rit (bartender) were both awesome! Both went out of their way to make our stay there enjoyable. And it's close to 4 different mountains in the area 🏂🗻⛷️. The bar only serves beer 🍺, wine 🍷 and spirits 🥃 from Vermont producers. Great that they support local!!!
Séjour de 1 nuit en mars 2024
Réponse de Vince le 31 mars 2024
Thank you for taking the time to provide your feedback and for the kind words. I am gjad you "found" us and I look forward to your return.

10/10 Excellent

Tyler

Séjour de 1 nuit en mars 2024
Réponse de Vince le 15 avr. 2024
Thank you for taking the time to provide your rating. I am glad you enjoyed your stay and hope you will visit again soon.

6/10 Satisfaisant

Maria

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
I was so impressed with our room - both the size and cleanliness - in addition to the pet-friendly policy that didn't charge extra for having them along. There was no fridge or microwave in the room or common areas, but the front desk person was so kind to heat up our food each morning. Everything was wonderful... except for the sound issues. The heating pipes clang loudly and, though I am used to this in many places I've lived, it was unusually loud. A bit like construction. We had a heat pump that I had to shut off at night because the compressor made a constant, faint car alarm sound. What was hardest for me was the lack of soundproofing between the lower and upper levels. Our last night there, people checked in above and I could hear them when they talked (very loudly), walked, and even when they shifted in bed (which made squeaking sounds). Sleep was difficult. If they could mitigate the noise issues, it would be a great place to stay again.
Séjour de 3 nuits en mars 2024
Réponse de Vince le 16 mars 2024
Thank you for taking the time to provide you honest feedback. I apologize for the challenges with the heating noises as that is an ongoing issue that we are working on a solution for. (heat pump noise is a new issue we need to address) If you were to consider a return vist, we have pet friendly rooms on the second floor that may help. Again, thank you for the honest feeback as it assists us with transparency for future guests

10/10 Excellent

Mingchao

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is actually quite nice and clean and is better than it looks in the pictures
Réponse de Vince le 16 mars 2024
Thank you for taking the time to provide your rating and for the kind words. We remain a work in progress, I am glad we looked better than some of the pictures. We hope to see you again

8/10 Bien

Kristen

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en février 2024
Réponse de Vince le 4 mars 2024
Thank you for taking the time to provide your rating, I hope that you enjoyed your stay with us and will visit again next year

8/10 Bien

Yeoulin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de Vince le 23 févr. 2024
Thank you for taking the time to provide your rating. I hope that you enjoyed your stay and would consider visiting us again

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024
Réponse de Vince le 17 févr. 2024
Thank you for taking the time to provide your rating. I am glad you enjoyed your stay and hope that you will visit us again

10/10 Excellent

Derek

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great atmosphere and people
Séjour de 2 nuits en janvier 2024
Réponse de Vince le 18 janv. 2024
Thank you for taking the time to provide your feedback. I am glad you enjoyed your stay and hope you will get the chance to visit us again

10/10 Excellent

Carlos

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great value, definitely worth the stay.
Réponse de Vince le 9 janv. 2024
Thank you for taking the time to provide your feedback. I am glad you enjoyed your stay and hope you will get the chance to return

10/10 Excellent

Montana

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Helpful staff and very convenient for skiing at the hill. Good food and relaxing common space.
Séjour de 6 nuits en décembre 2023
Réponse de Vince le 9 janv. 2024
Thank you for taking the time to provide your feedback and for the kind words. Hopefully we will see you again next year

10/10 Excellent

Jeremy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Vince le 9 janv. 2024
Thank you for taking the time to provide your rating. I am glad you enjoyed you stay and hope you will visit us again

4/10 Médiocre

Courtney

Séjour de 3 nuits en décembre 2023
Réponse de Vince le 26 janv. 2024
I apologize for not meeting your expectations. I hope we are addressing the challenges you have experienced in our ongoing attempt to improve our facilities and services for our guests.

6/10 Satisfaisant

Robert

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en décembre 2023
Réponse de Vince le 20 déc. 2023
Thank you for taking the time to provide your feedback. I apologize if we did not meet your expectations. If you would consider a returm visit, please reach out in advance so that we can attempt to address any issues prior to your arrival

10/10 Excellent

Diana, Hallowell

Séjour de 2 nuits en décembre 2023
Réponse de Vince le 9 janv. 2024
Thank you for taking the time to provide your rating. I am glad you enjoyed you stay. Hopefully you will get the chance to visit us again

10/10 Excellent

Jake

Séjour de 1 nuit en décembre 2023
Réponse de Vince le 2 janv. 2024
Thank you for taking the time to provide your rating. I am glad you enjoyed your stay and hope you will get the chance to visit us again

10/10 Excellent

Elizabeth

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
Séjour de 1 nuit en décembre 2023
Réponse de Vince le 10 déc. 2023
Thank you for taking the time to provide your rating. I am glad you enjoyed your stay and hope you will visit us again

8/10 Bien

Eva

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We nicely greeted, booking was confusing with online reservation. Staff very attentive and find a solution. Amazing dining options affordable. Bar and cozy common area. Room was very spacious with private deck. Forgot a personal item and was shipped to my residence! Love this fact!
Séjour de 2 nuits en novembre 2023
Réponse de Vince le 9 déc. 2023
Thank you for taking the time to provide your feedback. I am glad you enjoyed your stay and hope that you will visit us again

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Really nice place. Clean comfortable and friendly.
Five stars for ambience, comfort, cleanliness. Very cozy common area and bar. Location is beautiful. Staff friendly. I rated medium for condition as the place is old and clearly gets well used during ski season. HOWEVER, this is not ugly or bad as in a gross motel with broken stuff and dirt. The room was clean and nice and smelled fine, but the carpets were well worn and there is a lot of wear to the place in general. I did not want to leave too many stars on condition and have folks thinking it was a gleaming hotel, it is not. All this said, I enjoyed it more than a shiny hotel. Really good vibe. I will definitely drive an hour out of my way to stay at Upper Pass when I am back in Vermont.
Séjour de 1 nuit en octobre 2023
Réponse de Vince le 5 déc. 2023
Thank you very much for your honest feedback. I an glad you enjoyed your stay and look forward to your return.As a dated and well worn property, we remain a work in progress and have slowly been able to improve the condition of our lodge. I hope that you will notice some of the updates with each return visit

10/10 Excellent

Jeremy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Vince le 5 déc. 2023
Thank you for taking the time to provide your rating.I hope that you will get the chance to visit us again soon

10/10 Excellent

Bruce, Naples

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very comfortable. The staff was great and welcoming and the restaurant/bar had very good service and food. I would stay here again.
Séjour de 1 nuit en novembre 2023
Réponse de Vince le 5 déc. 2023
Thank you for taking the time to provide your feedback and for the kind words. I am glad you enjoyed your stay and look forward to having you as our guest again soon

2/10 Horrible

Rachel

Séjour de 1 nuit en novembre 2023
Réponse de Vince le 20 déc. 2023
I am very sorry to have disappointed you for this visit. I will reach out to see how I might be able to address the issues

10/10 Excellent

Mandy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved staying here. Easy drive to town and a breath taking drive. Will stay again
Séjour de 4 nuits en novembre 2023
Réponse de Vince le 29 nov. 2023
Thank you for taking the time to provide your feedback. I am glad you enjoyed your stay and look forward to you visiting us again.

8/10 Bien

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect for a one night stay. Was visiting friends in the area and this was reasonable and convenient. Easy check in, friendly staff.
Séjour de 1 nuit en novembre 2023
Réponse de Vince le 19 nov. 2023
Thank you for taking the time to provide your feedback. I am glad you enjoyed your stay and hope you will visit us again

10/10 Excellent

Nadine Ellen, Tampa

Voyage en groupe, Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Highly Recommend If you want to feel Vermont Ski like this is it ! Nice staff and so convenient and accommodating! Pet Friendly too !ps if you need refrigeration just ask they will even put in their big one for you !!! 5 star
Séjour de 2 nuits en novembre 2023
Réponse de Vince le 12 nov. 2023
Thank you for taking the time to provide your feedback and for the kind words.We look forward to seeing you the next time you are in the area

8/10 Bien

Diana

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Vince le 9 nov. 2023
Thank you for taking the time to provide your rating. I hope that you enjoyed your stay and would consider staying with us in the future

10/10 Excellent

Timothy

Séjour de 1 nuit en novembre 2023
Réponse de Vince le 7 nov. 2023
Thank you for taking the time to provide your rating. I am glad you enjoyed your stay and hope that our scheduling will not be an issue for your next visit

10/10 Excellent

Maribel

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en novembre 2023
Réponse de Vince le 6 nov. 2023
Thank you for taking the tim eot provide your review. I am glad you enjoyed your stay and hope that you will visit us again

10/10 Excellent

Kyle

Séjour de 2 nuits en octobre 2023
Réponse de Vince le 4 nov. 2023
Thank you for taking the time to provide your rating.I am glad you enjoyed your stay and hope you will visit us again

8/10 Bien

Jay

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A good hit or miss hotel.
This stay was hard to judge. I want to really like it. The price was good. It's not a basic hotel, but it doesn't nail fancy either. For every plus, there was an issue. The bed was large, but uncomfortable. It has a fancy tub, but no steps to climb into it. The bathroom was very nice and a great shower, but the door didn't close fully and there is no shelf in it to hold your things. There is a TV, but it's from 25yrs ago. There was also no fridge in the room. There is a restaurant, but it's closed on Mondays and Tuesdays. Which were the first 2 days we were there. It wasn't a bad stay. They set out coffee which was probably the best I've ever had and best of the trip. The food was really good. Wish they were open every day. The staff was very nice and helpful. Able to tell us where to get laundry done and eat on the days they weren't open. Overall it wasn't bad, just not what I would expect. I thought the location was good with lots of things 30 min or less away. But after sleeping on that bed I'll look for a different place to stay
Séjour de 3 nuits en octobre 2023
Réponse de Vince le 29 oct. 2023
Thank you for taking the time to provide your honest feedback. I apologize for not meeting your expectations in so many areas.We remain a work in progress and are slowly making improvements to our lodge.Thank you for the kind words regarding our staff and restaurant.As we continue with our upgrades, I hope that someday you might reconsider a return visit

6/10 Satisfaisant

S

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The management personnel were very nice, but the room needs to be updated and a thorough cleaning.
Réponse de Vince le 28 oct. 2023
Thank you for taking the time to provide your honest feedback.Updating the rooms remains a work in progress and we still have a signficant amount of work ahead of us.I make no excuse for a lack of cleanliness.I hope that you might still consider a return visit should you be in our area in the future

10/10 Excellent

Karin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable Low Key place to stay
Our stay was great. I have to say wasn't sure at first but it was a great place to stay. The Red Slate Restaurant was awesome. Great fish and chips.
Séjour de 1 nuit en octobre 2023
Réponse de Vince le 23 oct. 2023
Thank you for taking the time to provide you feedback and for the kind words.I am glad you ejoyed your stay and dining experience with us.Should you find yourself in the area in the future, please visit us again

2/10 Horrible

Brian

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
we are both elderly and did not know we had to climb stairs there are up 5 them turn climb two angled stairs and them 5 more stairs I almost fell they is also no one at the desk during the day and only for a few hours at night will never go they again you take a shower and the water is either so hot or goes ice cold
Séjour de 2 nuits en octobre 2023
Réponse de Vince le 21 oct. 2023
Thank you for taking the time to provide your feedback. I apologize for your dissapointing stay with us. The room you reserved is on the second floor. I apologize if the 3rd party site did not make that clear.Although we do not lways have someone at the front desk, we are on property and available 24 hours.I will look into the water issue ASAP.Again, my apologies.

10/10 Excellent

Haniel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Vince le 20 oct. 2023
Thank you for taking the time to provide your rating. I am glad you enjoyed your stay. Please visit us should you find yourself in our area in the future

4/10 Médiocre

george

Séjour de 1 nuit en octobre 2023
Réponse de Vince le 6 nov. 2023
Thank you for taking the time to provide your rating. I apologize for not meeting your expectations.Without deatils, I am hopeful that we had addresed your concerns