2/10 – Ungenügend
Jane
4. Jan. 2024
Gut: Sauberkeit
Verbesserungswürdig: Komfort des Zimmers
Very sadly we didn’t have a happy stay at Ocean View. It’s a lovely property in a great location but we found our stay in the Studio so uncomfortable we left after only 1 night of our 3 night booking. I promise we are not precious, last year we walked the south west coast path staying in a tiny tent or the most basic accommodation.
When we arrived at Ocean View the accommodation was a chilly 14 degrees. The heating control was locked so we were unable to change it. There was a log burner but no logs, information or even matches. We messaged the owners but received no reply (to be fair they said they didn’t receive the message). By the time we went to bed the temperature had gone up to 23 degrees - far too hot to sleep comfortably. Again we couldn’t change it. The mattress was lumpy, uncomfortable and needs replacing. The noise from the family in the flat above was unbearable - it was not their fault, we could even hear the dog’s claws tapping on the floor. We heard every footstep, every time a tap was turned on, every movement - often as loud bangs. We didn’t sleep at all.
The owners offered to speak to the other guests when they returned (owners were away until the 2nd day) but we didn’t want another holiday ruined - and people have the right to move around in their accommodation. The property is meant to be soundproofed but this absolutely wasn’t our experience.
The owners need to stay in the studio for a while and experience it. We have never left a holiday early before.
Jane
Aufenthalt von 3 Nächten im Dezember 2023