Hall
Vérifier la disponibilité

Avis sur Motel 6 Rowland Heights, CA - Los Angeles - Pomona

2 out of 5
Motel 6 Rowland Heights, CA - Los Angeles - Pomona
18970 East Labin Court, Rowland Heights, CA

Avis

6,0
Note des voyageurs de 10 (Excellent), d’après 235 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 200 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 142 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 148 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 275 avis sur 1000." "

6,0/10

Propreté

6,8/10

Personnel et service

5,6/10

Équipements

5,8/10

Infrastructures et conditions de l’hébergement

5,4/10

Écoresponsabilité

Avis

4/10 Médiocre

Larbi

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
For a comparable price you can get so much more comfort and commodities in other hotels. No fridge, no micro wave, tiny room, sketchy neighborhood/customers and the shower looks and feels like a shower in prison or a slaughterhouse in the movie saw. Motel 6 never again
Séjour de 2 nuits en août 2022
Réponse de Brand Experience Team le 16 août 2022
Hi Larbi, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith #Team6

4/10 Médiocre

Maamar

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible
Un ghetto des gens qui y vive en permanence dès chiens des maîtres qui ne respecte pas la vie en communauté les chiens urine partout même sur le paillasson des chambres chambre sale obligé de balayer tellement c’était trop sale le pire motel 6 que j’ai fait
Séjour de 3 nuits en juin 2022
Réponse de Brand Experience Team le 14 juil. 2022
Chère Mamar, Merci d'avoir pris le temps de revoir votre récent séjour avec nous. Nous tenons à nous excuser pour tout inconvénient que vous avez rencontré en tant qu'invité. Nous nous tenons à un niveau élevé et prévoyons d'accorder à cette question l'attention qu'elle mérite. Ce sont des clients appréciés comme vous qui nous poussent toujours à être meilleurs, et nous apprécions que vous portiez cela à notre attention.

8/10 Bien

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2022
Réponse de Nancy Y. le 4 mai 2022
Thank you for positively rating your stay!! Nancy Y. #Team6

8/10 Bien

Robert

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Good customer service, good area, cleanliness was a bit rough.
Séjour de 2 nuits en mai 2024

2/10 Horrible

melosin

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
my family and i trying to check motel close to my grandfather funeral .so me and my kids travel all the way sandiego to get motel close to my grandfather funeral. but when we check in already . we check inside aircon broken, bedbugs, flys on the wall bathroom dirty ni trashcan really disgusting smell so bad im so disapointed. terrible after we check we go back to the cashier and cancel our stay for 2 nights. the front desk said i have to call expedia to cancel it. please dont come here specially if u have kids its not safe.
Séjour de 2 nuits en mai 2024
Réponse de Brand Experience Team le 21 mai 2024
Hi Traveler,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

6/10 Satisfaisant

Yimin, Suwanee

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The environment is poor and too much noise even in the late evening.
Séjour de 1 nuit en mai 2024
Réponse de Nancy Y. le 15 mai 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Horrible

Luis

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aaaa neighbor were super loud. Staff did nothing about it
Séjour de 1 nuit en avril 2024
Réponse de Brand Experience Team le 6 mai 2024
Hi Luis,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

2/10 Horrible

Maria Lourdes, Sunland

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not a place to stay
Séjour de 3 nuits en avril 2024
Réponse de Brand Experience Team le 6 mai 2024
Hi Maria Lourdes,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Médiocre

JOHN

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Nancy Y. le 3 mai 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Horrible

Virgilio

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
No T.V No Mini fridge. You have to pay x-tra.that crazy.any other motel 6 that comes standard.
Séjour de 1 nuit en avril 2024
Réponse de Brand Experience Team le 23 avr. 2024
Hi Virgilio,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Horrible

John

Séjour de 2 nuits en mars 2024

10/10 Excellent

Ernest

Everything
Séjour de 1 nuit en mars 2024
Réponse de Brand Experience Team le 11 avr. 2024
Hi Ernest,Thank you for the perfect rating!Lilith#Team6

2/10 Horrible

Shun-Chao

Séjour de 1 nuit en mars 2024

2/10 Horrible

Jessica

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Girl at front desk was rude. When we finally checked in and went to the room, the room had a horrible smell. We used the restroom once and second flush wouldn’t flush. There was nasty stains all on the walls, floors and beds. Did not feel safe with so many homeless out front and there was human feces in walk way outside rooms. We walked back to registration and got a refund right away.
Séjour de 2 nuits en mars 2024
Réponse de Brand Experience Team le 3 avr. 2024
Hi Jessica, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty.In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.Natalie #Team6

4/10 Médiocre

Robert

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
When i arrived i was told my room was without TV, i was advised if i decide to take the room...i would get a discount for the inconvenience. However, i haven't been reimbursed.
Séjour de 1 nuit en mars 2024
Réponse de Brand Experience Team le 3 avr. 2024
HI Robert, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

2/10 Horrible

Maria

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Nothing.
Séjour de 1 nuit en mars 2024
Réponse de Brand Experience Team le 26 mars 2024
Hi Maria,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Médiocre

Elucine

Voyage en famille avec de jeunes enfants
Les points faibles : Infrastructures et conditions de l’hébergement
Las habitaciones huelen mal, tuvimos que comprar un aromatizante, mucho ruido,.
Séjour de 2 nuits en mars 2024
Réponse de Brand Experience Team le 26 mars 2024
Hola Elucine,Lamentamos saber que no disfrutó de su estadía con nosotros y le pedimos disculpas por cualquier inconveniente que pueda haber experimentado. Esperamos tener la oportunidad de mejorar su experiencia con nosotros. Por favor, visítenos de nuevo.Maz K.#Team6

2/10 Horrible

Talia

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place is nothing like the pictures! The rooms smelled horrible, I asked to be changed 3 times and all were smelly. The description is inaccurate because people do smoke in these rooms. Disgusting. Stay away.
Séjour de 1 nuit en mars 2024
Réponse de Brand Experience Team le 26 mars 2024
Hi Talia,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Bien

Lance

Les points forts : Propreté et personnel et service
Reasonable stay but old condition.
Séjour de 2 nuits en mars 2024
Réponse de Brand Experience Team le 26 mars 2024
Hi Lance, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

2/10 Horrible

Lisa

Les points faibles : Propreté
Séjour de 1 nuit en mars 2024
Réponse de Brand Experience Team le 29 mars 2024
Hi Lisa,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Horrible

Willie

Séjour de 1 nuit en mars 2024

2/10 Horrible

Gabriel

Les points faibles : Personnel et service
Ñot a good place
Séjour de 1 nuit en février 2024
Réponse de Brand Experience Team le 29 mars 2024
Hi Gabriel, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Médiocre

MARIA LEONORA

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I dont thimk it's worth to stay here even for 1 night and the worst thing was, its raining so bad and our 1 night stay made it worst. My daughter said, will not goback there anymore.
Séjour de 1 nuit en février 2024
Réponse de Brand Experience Team le 29 mars 2024
Hi Maria Leonora,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

4/10 Médiocre

Tony

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 3 nuits en février 2024
Réponse de Brand Experience Team le 7 mars 2024
Hi Tony,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Satisfaisant

Jian

Séjour de 6 nuits en février 2024

2/10 Horrible

jiarun

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Nancy Y. le 8 mars 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Horrible

Isaac

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
It was like they didn’t even clean the room, and it smelt like someone smoked a pack right before I walked in by far worst hotel I’ve stayed in.
Séjour de 1 nuit en février 2024
Réponse de Brand Experience Team le 29 févr. 2024
Hi Isaac,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

10/10 Excellent

Jose, La Habra Heights

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Nancy Y. le 8 mars 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Médiocre

Ming

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Nancy Y. le 8 mars 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

10/10 Excellent

Alex

Séjour de 1 nuit en février 2024
Réponse de Brand Experience Team le 23 févr. 2024
Hi Alex,Thank you for the perfect rating!Lilith#Team6

6/10 Satisfaisant

Chi

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Brand Experience Team le 23 févr. 2024
Hi ChiThanks for your review, we really appreciate the support. Lilith#Team6

10/10 Excellent

Aaliyah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

2/10 Horrible

Fernando

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Vinessa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Johnny at the front desk is awesome and very professional.
Séjour de 1 nuit en janvier 2024
Réponse de Brand Experience Team le 6 févr. 2024
Hi Vinessa,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Horrible

Vinessa

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
So disappointing. It seems the quality of the service has gone down. You have to beg for clean towel and sheets. After 4pm to get clean ones. I stayed here numerous of times. I went 2 days wth no clean linen They allow the meth heads to get away with there traffic in and out all night. The room next to mine had 8 people staying They took out the community microwave.
Séjour de 1 nuit en janvier 2024
Réponse de Brand Experience Team le 30 janv. 2024
Hi Vinessa,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

2/10 Horrible

AZIZ

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
car side mirrors got smashed on parking lot. Not a good neighborhood.
Réponse de Brand Experience Team le 30 janv. 2024
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly easy but no TV in my room lol
Séjour de 1 nuit en janvier 2024
Réponse de Brand Experience Team le 30 janv. 2024
Hi Daniel, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

2/10 Horrible

maria

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room smelled horrible and staff was completally rude
Séjour de 1 nuit en décembre 2023
Réponse de Brand Experience Team le 23 janv. 2024
Hi Maria, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Horrible

Thanh

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Totally Not Acceptable
The room given had trash clean full of trash not sure if it was clean. The mattress was not only old but out of shape, one side was already pushed down. When bringing attention to the front desk, (Latino guy with tattoo on face), he refused to switch us a new room, saying owner will not allow. He said he can do a refund but at that I had no other choice but staying because i was late for my event.
Séjour de 1 nuit en janvier 2024
Réponse de Brand Experience Team le 23 janv. 2024
Hi Thanh, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

4/10 Médiocre

JUNG SHIN

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The fire alarm in the room was removed but not installed. The toilet bowl was not cleaned, it was clogged. The service staff said that they could give some refund because the toilet was not clean, but in fact, no refund was given. Compared with when I lived before, the situation now is not good.
Séjour de 1 nuit en décembre 2023
Réponse de Brand Experience Team le 16 janv. 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We appreciate you bringing this to our attention. Kaur J. #team6

2/10 Horrible

Viktor

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The worst place I have ever stayed
Séjour de 4 nuits en janvier 2024
Réponse de Brand Experience Team le 16 janv. 2024
On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

2/10 Horrible

Pablo

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was really disgusting the room was dirty, the shower had stains on it. There were bad people around, when we arrived the police was there because the recepcionist had a problem with some who wants to stay there. After we saw the room we asked for our refund and start looking for another place. I am still waiting for my refund. They told me it would take 3-5 days, hope to get it tomorrow.
Séjour de 2 nuits en décembre 2023
Réponse de Brand Experience Team le 16 janv. 2024
Hi Pablo, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Horrible

Mohammad, Surrey

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We were unaware of the property's awful condition when we booked; partly our fault for not researching enough. We booked two rooms through Expedia and both of them were at the ground floor. One of the rooms was not even prepared; the sheets were dirty, the room hadn't been cleaned after the last guest, and there was a bad smell with water on the floor. Additionally, there were homeless people loitering in front of the door. The other room was in an okay-ish condition. The beds were made and relatively more livable. Perhaps this is why it was one of the cheapest options, but compared to other places we've stayed, this experience was unexpected. We booked online based on a 3.4 rating on Google, taking a chance, but we've stayed in many different hotels/motels and never encountered such conditions before. Feeling unsafe with my wife and kids, we decided to leave. I'll give a 3-star rating for the front office guy who promptly refunded the full amount without hesitation. Perhaps if you're alone, on a budget, and need a place for the night, you could consider this location. However, I would strongly advise visiting the place before booking, if possible, and considering the upper-level rooms.
Séjour de 4 nuits en décembre 2023
Réponse de Brand Experience Team le 9 janv. 2024
Hi Mohammad,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

4/10 Médiocre

Joshua

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Upon arrival, I was disappointed to find that the black mole in the shower room was not available until an hour and a half after the designated check-in time. This delay inconvenienced my plans and set a negative tone for the rest of my stay. Furthermore, I overheard other occupants complaining about broken TVs during my time at the hotel. This not only raises concerns about the maintenance of your facilities but also reflects poorly on the overall guest experience. Adding to my disappointment, the thin walls in the rooms allowed me to hear intimate activities from neighboring rooms. This lack of privacy is unacceptable, especially for a place that may be frequented by families with children. The walls were so thin that it created an uncomfortable atmosphere, making it unsuitable for a family-friendly stay. Lastly, the size of the rooms was notably cramped, with one of the beds positioned uncomfortably close to the air conditioning unit. This arrangement not only compromised the comfort of the room but also raised concerns about the safety and well-being of guests. I believe these issues significantly impacted the quality of my stay and fall below the standards I expected from this establishment.
Séjour de 1 nuit en décembre 2023
Réponse de Brand Experience Team le 9 janv. 2024
Hi JoshuaThanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

2/10 Horrible

Alex

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
These people are crooks. Laptops,paperwork for trust hearing was taken. Person working was very uncoperative,was told to get my $$ back from Expedia. Too many things went wrong to explain. Manager was to be in @11,1115 I went there to be told mgr. was not coming in and would call me. Has not happened. As far as I can tell hotel employees are involved.
Séjour de 1 nuit en décembre 2023
Réponse de Brand Experience Team le 9 janv. 2024
Hi Alex,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

4/10 Médiocre

Stephen

Les points forts : Propreté
Les points faibles : Personnel et service
Prostitutes knocking on my door all hours of the night. On check-in we specifically asked about the night time noises, etc. and we were told it was quiet without annoyances. Talk about an understatement. Complaining did not work. As a matter of fact, I was asked to leave.
Séjour de 14 nuits en décembre 2023
Réponse de Brand Experience Team le 2 janv. 2024
Hi Stephen, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Horrible

crystal

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Employees are not working but hanging out
Séjour de 2 nuits en décembre 2023
Réponse de Brand Experience Team le 2 janv. 2024
Hi Crystal, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

2/10 Horrible

Zugely

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023

6/10 Satisfaisant

Brenda

Séjour de 2 nuits en décembre 2023