Piscine extérieure, parasols de plage, chaises longues

Avis sur Shade Hotel Redondo Beach

4 out of 5
Shade Hotel Redondo Beach
655 North Harbor Drive, Redondo Beach, CA

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 730 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 155 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 52 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 25 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 39 avis sur 1001." "

9,6/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

Fabrice

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the 20$ resort fee per person is a bit excessive compare to what you have for this price... for 2 days with 2 persons it means $80 additional, while the wheather was cold so we could not really benefit of the swimming pool etc...!
Séjour de 2 nuits en juin 2023

10/10 Excellent

Shade, Los Angeles

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Superbe séjour au shade hôtel, belles prestations et personnel très agréable
Séjour de 7 nuits en octobre 2019
Réponse de Jessica Sanchez, Front Office Manager le 3 nov. 2019
Good Afternoon, Thank you for rating Shade Redondo Beach 5 out of 5. We appreciate all your positive feedback and hope to welcome you back in the near future!

8/10 Bien

Benedicte

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice Hotel
Nous avons bien aimé notre chambre spacieuse et bien décorée. Les vélos à dispositions des clients c'est génial, dommage qu'il n'y en ait pas pour les enfants. La central électrique juste derrière l'hôtel c'est un peu dommage mais nous étions à 5min en voiture de chez nos amis donc c'était parfait. Petit-déjeuner à revoir afin d'améliorer son offre et sa qualité.
Séjour de 3 nuits en juillet 2019
Réponse de Jessica Sanchez, Front Desk Supervisor le 14 août 2019
Good Evening Beneditcte, Thank you for your recent stay with us & pleased to hear you enjoyed our rooms & bikes. I apologize about the non-children bikes & power station on our street. We will look into into children bikes & the power station will be coming down in 2020. We hope to welcome back you & your family in the future. children bikes & the power station will be coming down in 2020. We hope to welcome back you & your family in the future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel parfait et très bien situé
Nous sommes arrivés tard, et le personnel a été très accueillant et serviable. Les prestations de la chambre et de l'hotel sont excellents. Seul bémol, il n'y avait pas beaucoup de choix au petit déjeuner.
Séjour de 1 nuit en septembre 2018
Réponse de Jessica Sanchez, Front Desk Supervisor le 2 oct. 2018
Good Evening, Thank you for your feedback! We are happy to hear that you enjoyed your stay with us. We cant wait to welcome you back in the future.

10/10 Excellent

FH, Fontainebleau

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hotel parfait!
Superbe hotel, moderne, propre, petit déjeuner un peu limité... bonne table de restaurant, bel endroit à Redondo Beach... Staff d'accueil super sympa, pour les Français il y a même Leo / Aurélien qui vous accueillera avec le sourire de Strasbourg!!
Séjour de 5 nuits en avril 2018
Réponse de Jessica Sanchez Front Desk Supervisor le 24 avr. 2018
Good Evening, Thank you for your great feedback! We greatly appreciate it! I am happy to hear that you enjoyed the amenities of our property and our staff was welcoming. I hope we can welcome you back during a future visit in the South Bay!

10/10 Excellent

cyril

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel parfait
Hôtel très confortable, belle vue sur la marina, grande chambre luxueuse avec éclairage LED... Personnel aux petits soins Petit déjeuner servi à table copieux Seule la piscine est toute petite (pour 20 personnes Max)
Séjour de 3 nuits en octobre 2017
Good Evening Cyril, Thank you & We are thrilled you enjoyed your time with us!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un personnel serviable et aimable - une chambre tres agreable et confortable - un séjour d'une semaine sans la moindre remarque à faire !
Dear Guest, Thank you for your five-star review! We hope to serve you again. Sincerely, Mark G. Hatton Front Office Manager

10/10 Excellent

Hans

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mai 2024

10/10 Excellent

Bradley

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
By far the best hotel I've ever had. Shantee and her staff were remarkable. We are Orthdox Jewish and were there for Passover, and they were so respectful of all our needs and knowledgeble of what accomodations we needed as well. If you are considering hotels to stay...book this one!
Séjour de 3 nuits en avril 2024

10/10 Excellent

Violeta

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love the property specially, my hotel room, beautiful balcony with the beautiful view.
Séjour de 1 nuit en avril 2024
Réponse de Shade Management le 25 avr. 2024
Dear Violeta,Thank you for taking the time to share your feedback with us! We are thrilled to hear that you enjoyed your stay at our property, especially your hotel room and its beautiful balcony with a stunning view. Providing our guests with exceptional experiences is our top priority, and we're delighted that we could contribute to your enjoyment during your time with us.Your kind words are greatly appreciated and serve as motivation for our team to continue delivering excellent service. We hope to have the pleasure of welcoming you back for another memorable stay in the future.If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards,

10/10 Excellent

Lance

Séjour de 1 nuit en avril 2024

8/10 Bien

Greg

Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Tina

Séjour de 1 nuit en avril 2024

10/10 Excellent

Cynthia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The property and room were fantastic. Very spacious and clean room. However a phone cord absolutely disappeared after housekeeping came.
Séjour de 1 nuit en janvier 2024
Réponse de Alma le 18 avr. 2024
Hi Cynthia,Thank you for providing us your feedback! We're thrilled to hear that you found our property and room to be fantastic, spacious, and clean. We're sorry about the phone cord missing, we understand that can be frustrating. We appreciate your understanding and hope that despite this inconvenience, you were able to enjoy the rest of your stay with us.All the best,AlmaRooms Operations Manager

10/10 Excellent

Ken

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Alma le 18 avr. 2024
Hi Ken,Thank you so much for your amazing review! We're thrilled to hear that you had a wonderful experience during your stay with us.Providing exceptional service and a comfortable, clean room is what we strive for, and we're delighted that we succeeded in delivering that for you.Your feedback means the world to us, and we truly appreciate your recommendation. We can't wait to welcome you back for another fantastic stay in the future.All the best,AlmaRooms Operations Manager

10/10 Excellent

Rebecca

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024

10/10 Excellent

Claudia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Alma le 3 avr. 2024
Hi Claudia,Thank you so much for awarding us a perfect 5 out of 5 rating! We're thrilled to hear that you had such a wonderful experience during your stay with us here at Shade Hotel Redondo Beach. Providing exceptional service and ensuring our guests have a memorable stay is our top priority, and we're delighted that we succeeded in doing so during your visit.Your feedback means the world to us, and we truly appreciate your kind words. We're thrilled that you enjoyed your time with us and that we could meet and exceed your expectations.We can't wait to welcome you back for another fantastic stay in the future. If there's anything specific you loved about your experience or anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.All the best,AlmaRooms Operations Manager

10/10 Excellent

Ashley, Union

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It's a beautiful hotel. Paying $45 a night to park seemed a bit high. But I would still go back to stay there again. The glass of wine they greet you with at check in is a really nice touch!
Séjour de 2 nuits en mars 2024
Réponse de Alma le 3 avr. 2024
Hi Ashley,Thank you so much for your kind words and for choosing to stay with us! We're thrilled to hear that you found our hotel beautiful and that you enjoyed the glass of wine we greet our guests with at check-in. It's always our goal to provide a warm and welcoming atmosphere from the moment you arrive.We appreciate your feedback regarding the parking fee, and we understand your concerns. We strive to offer competitive pricing for our amenities while providing the best possible service and experience for our guests. Rest assured, we will take your comments into consideration as we continuously evaluate our offerings.We're delighted to know that you would still choose to stay with us again, and we can't wait to welcome you back for another wonderful experience. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.All the best,AlmaRooms Operations Manager

10/10 Excellent

Ryan

Voyage en famille
Les points forts : Propreté et personnel et service
Great stay!!
Séjour de 3 nuits en mars 2024
Réponse de Alma le 3 avr. 2024
Hi Ryan,Thank you for your feedback! We're thrilled to hear that you had a great stay with us. Providing exceptional experiences for our guests is our top priority, and we're delighted that we could meet your expectations.We hope to welcome you back for another great stay in the future!Best Wishes,AlmaRooms Operations Manager

10/10 Excellent

Kelly

Voyage en famille
Les points forts : Propreté et personnel et service
Amazing location, comfortable bed, appreciative upgrade!
Séjour de 1 nuit en mars 2024
Réponse de Alma le 3 avr. 2024
Hi Kelly,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed our amazing location and found our beds comfortable. Providing a restful and comfortable stay is one of our top priorities, and we're delighted that we succeeded in doing so during your visit.We're also glad that you appreciated the upgrade! We always strive to make our guests feel special and valued, and we're thrilled that we could enhance your experience with the upgrade.We can't wait to welcome you back for another amazing stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.All the best,AlmaRooms Operations Manager

10/10 Excellent

Cassandra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shade Hotel was fantastic! They clearly care about providing a wonderful stay for travelers. We LOVED the location and the rooftop hot tub. We were highly impressed and thankful for the sparkling bubbles and chilled glasses in our room upon our arrival. We had a lovely stay and would recommend it for sure!
Séjour de 1 nuit en mars 2024
Réponse de Alma le 22 mars 2024
Hi Cassandra,Thank you so much for your amazing review! We're thrilled to hear that you had a fantastic experience at Shade Hotel Redondo Beach and that we could provide you with a wonderful stay. Creating memorable experiences for our guests is what we're all about, and we're delighted that you felt cared for during your time with us.We're thrilled that you enjoyed our marina location and our Aqua Deck. It's wonderful to know that these amenities added to the enjoyment of your stay and allowed you to relax and unwind.We're also pleased that the little touches, such as the sparkling bubbles and chilled glasses in your room upon arrival, made your stay even more special. Your satisfaction is our priority, and we're glad that we could exceed your expectations.Thank you for recommending us, and we can't wait to welcome you back for another lovely stay in the future.All the best,AlmaRooms Operations Manager

4/10 Médiocre

Jacquie

Séjour de 3 nuits en mars 2024
Réponse de Alma le 14 avr. 2024
Hello Jacquie,We're sorry to hear that your experience fell short of your expectations. Your feedback is important to us, and we would like to learn more about how we can improve. If you're willing, could you please provide more details about what aspects of your stay or visit didn't meet your expectations? Your input will help us address any issues and ensure a better experience for our guests in the future. Thank you for sharing your feedback with us.AlmaRooms Operations Manager

2/10 Horrible

Jesus

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
Valet people were very rude. Charger in the room did not work.
Séjour de 1 nuit en mars 2024
Réponse de Alma le 18 mars 2024
Hi Jesus,We are truly sorry to hear about your disappointing experience with our valet service and the charger in your room. Please accept our sincere apologies for the inconvenience and frustration caused. Providing exceptional service and ensuring all amenities are in perfect working order are top priorities for us, and we regret that we fell short in these aspects during your stay.We take your feedback seriously and will address the issues you've raised with our team to ensure improvements are made immediately. We're committed to delivering a seamless and enjoyable experience for all our guests, and we appreciate you bringing these matters to our attention.If there's anything else we can do to make amends or if you have any further concerns, please don't hesitate to reach out to us directly. We value your patronage and hope to have the opportunity to welcome you back for a much-improved experience in the future.All the best,Rooms Operations Manager

10/10 Excellent

Leneta

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location is wonderful but I would have liked more accessibility to beach/sand. About 20min walk in either direction has that. Otherwise, our room had a lovely view of the marina, sunset and sweet seals, loved hearing them bark. Sadly, a walk on the beach resulted in oil on shoes and feet, but the hotel provided cleaning wipes for feet. A tub on the outdoor balcony was divine! Wonderful service and setting. One other note, there isn’t a pool on the roof, but a very large jacuzzi.
Séjour de 2 nuits en mars 2024
Réponse de Alma le 18 mars 2024
Hi Leneta,Thank you so much for taking the time to write your review! We appreciate your feedback and are delighted to hear that you enjoyed the wonderful location and the lovely view of the marina from your room. It's great to know that you appreciated the sunset and the sweet sounds of the seals—it's truly a unique experience! We are also thrilled that you found the tub on the outdoor balcony divine and that you enjoyed the wonderful service and setting during your stay. We also apologize for any confusion regarding the pool on our Aqua Deck. Thank you for choosing to stay with us, and we hope to welcome you back soon for another enjoyable stay. All the best,AlmaRooms Operations Manager

10/10 Excellent

Sadie

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great location!
Séjour de 2 nuits en mars 2024
Réponse de Alma le 18 mars 2024
Hi Sadie,Thank you for your feedback! We're glad to hear that you enjoyed our location at Shade Hotel Redondo Beach. If there's anything else you liked about your experience or if there's anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon!Warm regards,AlmaRooms Operations Manager

10/10 Excellent

Morgan, San Diego

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderfull hotel, it appears that every room has a view! Nice amenities and only a 20 min walk to Hermosa Pier.
Séjour de 1 nuit en mars 2024
Réponse de Alma le 18 mars 2024
Hi Morgan,Thank you for your amazing review! We're thrilled to hear that you had a wonderful experience at our hotel and that you appreciated the stunning views from your room. Providing top-notch amenities and a convenient location are key aspects of our commitment to guest satisfaction, and we're delighted that we could meet your expectations in these areas.We're glad to hear that you enjoyed the short walk to Hermosa Pier, making it easy to explore the area and enjoy everything it has to offer.Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.All the best,AlmaRooms Operations Manager

10/10 Excellent

Joaquin

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and all staff were very friendly. Gave my friend a lovely upgrade for his birthday to the executive sweet, food from their restaurant was quality. Will stay again next time in Redondo.
Séjour de 1 nuit en mars 2024
Réponse de Alma le 18 mars 2024
Hi JoaquinThank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your stay at Shade Hotel Redondo Beach and that our staff made your friend's birthday celebration extra special with the lovely upgrade to the executive suite. Providing exceptional service and creating memorable moments for our guests is what we strive for, and we're delighted that we succeeded in doing so.We're also pleased to hear that you found our location great and that you appreciated the quality of food from Sea Level Restaurant. Your satisfaction with our accommodations and dining options means the world to us, and we're grateful for your kind words.We can't wait to welcome you back next time you're in Redondo!All the best,AlmaRooms Operations Manager

10/10 Excellent

Luis

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff went above and beyond . Hoping to be back soon! If you’re looking to be pampered this is the place to be :)
Séjour de 1 nuit en février 2024
Réponse de Alma le 5 mars 2024
Hi Luis,Thank you so much for your wonderful feedback! We're thrilled to hear that our staff went above and beyond during your visit, making your experience memorable. Our team at Shade Hotel Redondo Beach is passionate about delivering exceptional service and ensuring each guest feels pampered and valued. It's heartwarming to know we achieved this with you.We're looking forward to welcoming you back soon and continuing to provide the high level of care and luxury you've come to expect from us. If there's anything specific you enjoyed or if you have any special requests for your next visit, please don't hesitate to reach out. Your comfort and satisfaction are our top priorities, and we're here to make your next stay even more delightful.Thank you again for choosing us for your pampering experience. See you soon!Alma,Rooms Operations Manager

10/10 Excellent

wais

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean. Great staff and all the amenities were the best. Walking distance to the beach.
Séjour de 1 nuit en février 2024
Réponse de Alma le 1 mars 2024
Hi Wais,Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you found our facilities to be very clean and that our staff made a great impression on you. Providing top-notch service is a priority for us, and it's wonderful to know that our team met your expectations.We're also thrilled that you enjoyed our amenities and found their quality to be the best. It's great to hear that our location, being within walking distance to the beach, added value to your stay, allowing you to easily enjoy the beautiful surroundings.Your satisfaction is very important to us, and we're glad to have provided you with a memorable experience. We look forward to welcoming you back in the future for another enjoyable stay. If there's anything we can do to make your next visit even more special, please don't hesitate to let us know.Warm regards,AlmaRooms Operations Manager

10/10 Excellent

madalynn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable and romantic
I knew it would be a great stay when I was handed a cookie and glass of sparkling wine upon arrival! The room is so spacious (could easily fit a family of four) and smelled wonderful(not like cleaning products). The bed was comfortable and the view was great. A bathtub on the balcony made for a very relaxing evening!
Séjour de 1 nuit en février 2024
Réponse de Alma le 24 févr. 2024
Dear Madalynn,Thank you for taking the time to share your wonderful experience with us! We're thrilled to hear that you enjoyed your stay and that we could make your arrival extra special with a cookie and a glass of sparkling wine. Providing a warm welcome is important to us, and we're delighted that it set a positive tone for your stay.We're pleased to hear that you found your room spacious and inviting, with a pleasant aroma that added to your comfort. It's fantastic to know that you found the bed comfortable and that you enjoyed the great view from your room. The bathtub on the balcony sounds like the perfect way to unwind and enjoy a relaxing evening—we're thrilled that you were able to take advantage of this unique feature!Your kind words mean the world to us, and we're grateful for the opportunity to have hosted you. We hope to welcome you back for another memorable stay in the future. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.Warm regards,AlmaRooms Operations Manager

10/10 Excellent

Stephanie

Séjour de 2 nuits en février 2024
Réponse de Alma le 22 mars 2024
Hi Stephanie,Thank you so much for your outstanding 5 out of 5 review! We're thrilled to hear that you had a fantastic experience during your stay with us. Providing exceptional service and creating memorable moments for our guests is our top priority, and we're delighted that we succeeded in doing so.Your feedback means the world to us, and we truly appreciate your kind words. We're glad that we could meet and exceed your expectations, and we're grateful for your recommendation.We can't wait to welcome you back for another wonderful stay in the future. If there's anything specific you loved about your experience or anything we can do to make your next visit even better, please don't hesitate to let us know.All the best,AlmaRooms Operations Manager

6/10 Satisfaisant

laura

Voyage en famille
Not well informed
Due to the Super Bowl I was unable to take my car out til 11 am, did not know about this in advance and I was not told parking there costed $45!
Séjour de 2 nuits en février 2024
Réponse de Alma le 24 févr. 2024
Dear Laura,Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We're deeply sorry to hear about the inconvenience and frustration you experienced during your visit.First and foremost, we sincerely apologize for any inconvenience caused by the restriction on vehicle movement due to the Super Bowl event. It's regrettable that this information was not communicated to you in advance, and we understand the impact it had on your plans. We will certainly review our communication procedures to ensure that guests are informed of any special events or restrictions that may affect their stay.Additionally, we apologize for any confusion regarding the valet fee. It's important to us that our guests are fully informed about any additional charges, and we regret any oversight in communicating the parking fee to you. We understand that unexpected expenses can be frustrating, and we apologize for any inconvenience this may have caused.Your feedback is incredibly valuable to us, and we will use it to improve our communication processes and ensure that future guests have a more seamless experience.We truly appreciate your patronage and apologize for any disappointment or frustration you experienced during your stay. If there's anything else we can do to address your concerns or make amends, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,AlmaRooms Operations Manager

10/10 Excellent

Amy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful place. Room was clean and spacious.
Séjour de 2 nuits en février 2024
Réponse de Alma le 24 févr. 2024
Dear Amy,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that you found our place beautiful. Providing a clean and spacious room is essential to us, and we're delighted that we could meet your expectations in this regard.We truly appreciate your feedback, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,AlmaRooms Operations Manager

10/10 Excellent

Lisa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place
Séjour de 1 nuit en février 2024
Réponse de Alma le 24 févr. 2024
Dear LisaThank you for your kind words! We're delighted to hear that you had a great experience with us. Providing a wonderful experience for our guests is what we strive for, and we're thrilled that we could meet your expectations.We truly appreciate your feedback and hope to have the pleasure of welcoming you back again soon. If there's anything specific you loved about your stay or anything we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,AlmaRooms Operations Manager

2/10 Horrible

Jasmine

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de Alma le 24 févr. 2024
Dear Jasmine,Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience during your stay fell short of your expectations.Your satisfaction is incredibly important to us, and we regret that we were not able to meet your needs during your time with us. We take all feedback seriously, and we will use your comments to address any issues and make necessary improvements to ensure a better experience for our future guests.If there are specific details about your stay that you would like to discuss further or if there's anything we can do to make things right, please don't hesitate to reach out to us directly. Your input is invaluable in helping us enhance our services and ensure that all our guests have a positive experience with us.Once again, we apologize for any inconvenience you experienced during your stay, and we appreciate your feedback. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Best regards,AlmaRooms Operations Manager

10/10 Excellent

Kim

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The people at the front desk and all around were amazing ! I ended up sick and the front desk brought me tea and honey. Love this place and the people !
Séjour de 1 nuit en décembre 2023
Réponse de Alma le 24 févr. 2024
Dear Kim,Thank you for sharing your heartwarming experience with us! We're delighted to hear that you received exceptional care and kindness from our front desk team during your recent stay. Providing genuine hospitality and going above and beyond to ensure our guests' comfort is what we strive for, and we're thrilled that our team could make a positive difference for you, especially during a challenging time.It's heartening to know that our team's efforts, such as bringing you tea and honey when you were unwell, contributed to making your stay more comfortable and memorable. Your words of appreciation mean the world to us, and we're grateful for the opportunity to have been of service to you.We're thrilled that you love our place and the people, and we can't wait to welcome you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,AlmaRooms Operations Manager

10/10 Excellent

Johnathon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

8/10 Bien

Laurie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel. Didn’t get to experience the pool…closed due to huge rainfall. But good staff, great view, nice bar/ restaurant. Some of the appetizers were great. Not the best flatbread (burnt) or calamari. If you want to check out late it’s $100. A bit steep when it’s low season & not busy.
Séjour de 1 nuit en février 2024
Réponse de Alma le 9 févr. 2024
Thank you for sharing your experience with us. We're delighted to hear that you enjoyed your stay overall and that you found our staff to be accommodating, our views to be great, and Sea Level to be enjoyable. Your feedback regarding the appetizers is valuable to us, and we'll be sure to address it with our culinary team to ensure consistent quality.We apologize for any inconvenience caused by the closure of the pool due to the heavy rainfall during your visit. Unfortunately, weather conditions are beyond our control, but we understand the disappointment it may have caused.Regarding the late check-out fee, we apologize if you found it to be steep, especially during the low season. We'll certainly review our policies to ensure they align with our guests' expectations and the current circumstances.We truly appreciate your valuable feedback, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out to us directly.Warm regards,AlmaRooms Operations Manager

10/10 Excellent

Cathy

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Alma le 9 févr. 2024
Hi Cathy,Thank you so much for taking the time to leave us a perfect 10/10 review! We're absolutely thrilled to hear that you had such a wonderful experience during your stay with us.It's incredibly rewarding to know that we were able to meet and exceed your expectations. Providing exceptional service and ensuring our guests have a comfortable and enjoyable stay is our top priority, and we're delighted that we achieved that for you.Your kind words mean the world to us, and they serve as a great motivation for our team to continue delivering the best possible service to all our guests. We'll be sure to share your feedback with everyone involved in making your stay memorable.We're grateful for your support and patronage, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warmest regards,AlmaRooms Operations Manager

10/10 Excellent

Marisa, Oceanside

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really enjoyed this property. So many amenities. Location is perfect. Beds are comfy. Service was excellent.
Séjour de 1 nuit en février 2024
Réponse de Alma le 9 févr. 2024
We're absolutely thrilled to hear that you had such a fantastic experience at our property! It's wonderful to know that you enjoyed our wide range of amenities and found our location to be perfect for your needs. Providing a comfortable and memorable stay for our guests is what we strive for, so we're delighted that you found the beds comfy and received excellent service throughout your visit.Your kind words mean a lot to us, and we truly appreciate you taking the time to share your positive feedback. We hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything more we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,AlmaRooms Operations Manager

10/10 Excellent

Lee

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed the view of the marina from our balcony. Very spacious room. Great happy hour at the restaurant.
Séjour de 7 nuits en janvier 2024
Réponse de Alma le 9 févr. 2024
Hi Lee,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the beautiful view of the marina from your balcony and that you found your room to be spacious and comfortable. Providing a relaxing and enjoyable environment for our guests is always our goal.We're also delighted to hear that you had a great time at our restaurant during happy hour. It's wonderful to know that you were able to take advantage of our offerings and had a memorable dining experience.Your feedback means a lot to us, and we appreciate you taking the time to share it. We hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.Warm regards,AlmaRooms Operations Manager

10/10 Excellent

Natalie

Séjour de 1 nuit en décembre 2023
Réponse de Alma le 22 mars 2024
Hi Natalie,Thank you immensely for awarding us a perfect 5 out of 5 stars! Your amazing rating truly brightened our day. We're thrilled to hear that your experience with us was exceptional and that we were able to meet and exceed your expectations.Delivering outstanding service and ensuring our guests have a memorable stay is our utmost priority, and it's incredibly rewarding to know that we succeeded in doing so during your visit. Your satisfaction is what drives us, and we couldn't be happier to receive such positive feedback.We're grateful for your support and recommendation, and we can't wait to welcome you back for another fantastic stay in the future. All the best,AlmaRooms Operations Manager

10/10 Excellent

youngjin

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Abigail

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice hotel! Overpriced but service was excellent!!
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Kevin

Séjour de 2 nuits en janvier 2024

10/10 Excellent

Victor

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Richard, Saint Louis

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is my second stay at the Shade. Very nice boutique hotel. very clean and great service. Ricardo in the valet is the best. Will happily stay at the Shade again.
Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

Brent

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
More Hits Than Miss
Hits: Location—easy walk to The Strand, Hermosa Beach and Redondo Pier. Rooms were clean and spacious. Staff was friendly. Parts of room were modern. Very good in-house restaurant. Great balcony off pier. Good price. Misses: Hard to overlook one room had bugs. “Amenity Fee” for that room was waived as result, but fee was BS to begin with as not much for amenities. Parts of rooms (carpet) were dated.
Séjour de 2 nuits en janvier 2024

8/10 Bien

Nicole

Séjour de 1 nuit en janvier 2024
Réponse de Alma le 9 févr. 2024
Hi Nicole,Thank you for taking the time to share your feedback with us. We appreciate your honest review and are glad to hear that overall, you had a positive experience during your stay.It's important to us that our guests feel comfortable and satisfied with their accommodations, so we apologize for any aspects of your stay that may not have met your expectations. Your feedback helps us identify areas where we can improve and ensure a better experience for future guests.If there are specific areas of concern that you would like to discuss further or if there's anything we can do to address any issues you encountered, please don't hesitate to reach out to us directly. We're committed to providing excellent service and want to ensure that all our guests have a pleasant stay with us.Thank you once again for your feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,AlmaRooms Operations Manager

10/10 Excellent

barbara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Made in the Shade
Shade hotel is relaxing, upscale, and beautiful. Upon arrival you are offered a glass of bubbly and a cookie. The rooftop pool/jacuzzi overlooks the Marina and Palos Verdes. The rooms with balconies have a tub with curtains for privacy. The Sea Level restaurant is excellent and you can dine by the water with firepits. It's dog friendly as well
Séjour de 1 nuit en janvier 2024