2 piscines couvertes, 2 piscines extérieures, cabanons gratuits

Avis sur Savoy Palace - The Leading Hotels of the World - Savoy Signature

5 out of 5

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 306 avis sur 361." "
Note des voyageurs de 8 (Bien), d’après 34 avis sur 361." "
Note des voyageurs de 6 (Satisfaisant), d’après 9 avis sur 361." "
Note des voyageurs de 4 (Médiocre), d’après 8 avis sur 361." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 361." "

9,8/10

Propreté

9,6/10

Personnel et service

9,6/10

Équipements

10/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 3 nuits en juillet 2023
Réponse de José António Pereira - General Manager le 23 juil. 2023
Dear James,Thank you very much for your high rating, we are happy to know that our Palace matched your expectations.We look forward to welcoming you back in the near future and "Muito Obrigado!".Sincerely from the Savoy Palace team, José António Pereira General Manager

10/10 Excellent

Filipe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top !!!
Séjour magnifique personnel excellent et de tres belle attention Je recommande . Chambre premium vue ocean !! Service personnalisé
Séjour de 3 nuits en juin 2023
Réponse de José António Pereira - General Manager le 23 juil. 2023
Cher Monsieur Filipe,Salutations du Savoy Palace Hotel!Nous vous remercions énormément pour votre haute évaluation et d’avoir pris le temps de nous faire votre feedback sur votre récente visite. Nous sommes ravis de savoir que notre personnel a sublimé votre éxperience. Nous nous réjouissons de vous acceuillir à nouveau.Sincérement,José António Pereira – Directeur Général

10/10 Excellent

Didier

Les points forts : Personnel et service
Séjour de 5 nuits en mai 2023
Réponse de José António Pereira - General Manager le 30 mai 2023
Dear Valued Guest, Thank you so much for such perfect rating. Your opinion is of the utmost importance to our continued growth. Hoping our Palace becomes your «home away from home» whenever your travel adventures bring you back to the «Pearl of the Atlantic». On behalf of the entire team, we convey kindest regards and «Muito obrigado»! Sincerely,

10/10 Excellent

GROBETY-VOCAT

Séjour de 6 nuits en mai 2023
Réponse de José António Pereira - General Manager le 20 mai 2023
Dear Valued Guest, Thank you so much for such perfect rating. Your opinion is of the utmost importance to our continued growth. Hoping our Palace becomes your «home away from home» whenever your travel adventures bring you back to the «Pearl of the Atlantic». On behalf of the entire team, we convey kindest regards and «Muito obrigado»! Sincerely,

10/10 Excellent

Anne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
De l’accueil à la sortie, professionnalisme et à l’écoute permanente.
Séjour de 7 nuits en avril 2023
Réponse de José António Pereira - General Manager le 15 mai 2023
Dear Valued Guest, Warm greetings from Savoy Palace!Thank you so much for sharing your kind review and for a very positive recommendation. We were pleased to read about your great experience at Savoy Palace and there are no words to describe how flattered our entire team is to hear your compliments.Warm regards,

10/10 Excellent

josé

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
extraordinaire
Un séjour inoubliable dans un palace magnifique. Chambre exceptionnel avec vue sur la mer et lever du soleil époustouflant !!! Propreté irréprochable
Séjour de 3 nuits en mars 2023
Réponse de José António Pereira – Directeur général le 25 mars 2023
Cher hôte,Salutations chaleureuses de l'hôtel Savoy Palace!Nous vous remercions énormément pour votre haute évaluation ainsi que pour avoir pris le temps de nous faire part de votre feedback sur votre récente visite.Nous sommes ravis de savoir que notre chambre avec vue offrant une vue imprenable sur l'Océan Atlantique vous ai coupé le souffle.Votre opinion représente ce qu’il y a de plus important nous permettant d'assurer que les services que nous fournissons sont à la hauteur de vos attentes.Nous nous réjouissons de vous acceuillir à nouveau dans un avenir proche.Cordiales salutations de toute l’équipe,

10/10 Excellent

Nabila

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023
Réponse de José António Pereira - General Manager le 14 mars 2023
Dear Valued Guest, Thank you very much for rating us. We sincerely appreciate it and look forward to welcoming you again soon. Warmest regards from the Savoy Palace Team,

10/10 Excellent

Nabila

Séjour de 1 nuit en mars 2023
Réponse de José António Pereira - General Manager le 14 mars 2023
Dear Valued Guest, Thank you very much for rating us. We sincerely appreciate it and look forward to welcoming you again soon. Warmest regards from the Savoy Palace Team,

10/10 Excellent

catherine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emplacement, modernite, accueil, personnel , proprete, petit dejeuner, bar roof top, vue.. .tout est extraordinaire...a recommender vivement
Séjour de 28 nuits en février 2023
Réponse de José António Pereira - General Manager le 21 mars 2023
Dear Valued Guest,Warmest greetings from Savoy Palace!Thank you for taking the time to write such a nice review regarding your recent stay at Savoy Palace.We are delighted to know you enjoyed your stay with us and that our services and facilities met with your expectations as a whole experience thanks to our location and staff. We are also pleased to learn that our excellent food, gladly cooked by our Chefs, has given your stay an undeniable value.We were glad to welcome you to the Savoy Palace Hotel and we hope to see you again in the near future.Warmest regards,

10/10 Excellent

Julie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait
Nous avons passé un excellent séjour en famille. L'hôtel est très bien situé. Nous n'avons malheureusement pas pu accéder au spa car les enfants n'y sont pas autorisés (ce que je comprends pour un espace de détente), cependant il est possible de les faire garder. La chambre "concept" vue mer est très agréable. Le buffet breakfast est très varié et le personnel est remarquable. L'hôtel dispose d'un parking pour seulement 10€ par jour. La piscine intérieure est accessible aux enfants donc cela est très pratique après une journée de visite. La piscine sur le toit est quant à elle réservée aux adultes. Le bar sur le toit est très sympa. Il y a un DJ en fin de semaine. Nous remercions l'ensemble des collaborateurs de cet hôtel pour l'attention réservée à mon mari pour ses 40 ans. Nous reviendrons avec grand plaisir.
Séjour de 5 nuits en janvier 2023
Réponse de José António Pereira - Directeur général le 16 janv. 2023
Chère Mme Laplace,Salutations chaleureuses du Savoy Palace!Premièrement, nous souhaiterions vous remercier pour la note élevée attribuée à notre hôtel, nos installations ainsi que notre équipe.Nous sommes heureux d'apprendre que notre Club Enfant a été essentiel et d'une grande aide lors de vos moments de détente dans notre merveilleux Laurea SPA.Offrir une expérience hors du commum à nos hôtes grâce à nos incroyables piscines chauffées, bars et restaurants aux concepts uniques et variés, animations découvertes, sportives et musicales, tous orchestrés par l'ensemble de nos équipes est notre objectif principal.Nous sommes heureux de savoir que l'attention octroyée lors de l'anniversaire de votre mari a été hautement appréciée.Nous espérons vous accueillir à nouveau prochainement,Cordialement,

10/10 Excellent

christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2022
Réponse de José António Pereira - General Manager le 28 nov. 2022
Dear valued guest,Thank you so much for such perfect rating. We hope to see you again in a near future for another memorable stay.Best regards,

10/10 Excellent

annick

Séjour de 3 nuits en juin 2022

10/10 Excellent

laetitia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en avril 2022
Réponse de José António Pereira - General Manager le 19 mai 2022
Dear Valued Guest, Thank you very much for your positive feedback. Your opinion is highly appreciated. We look forward to welcoming you again in the near future. Warmest regards, José António Pereira General Manager

10/10 Excellent

Gaetan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon séjour au Savoy, l’hôtel est magnifique et bien situé
Séjour de 6 nuits en novembre 2021
Réponse de José António Pereira – Directeur général le 20 nov. 2021
Cher Monsieur Gaetan, Nous vous remercions pour votre précieux feedback. Votre opinion est hautement appréciée. Nous nous réjouissons de vous acceuillir à nouveau dans un futur proche! Cordialement,

8/10 Bien

Florence, Villefranche-sur-Mer

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
home away from home ! a difficult start but what a great place , i loved this hotel and environment. only problem is the elevators that dont work but a great parenthese in the city
Séjour de 4 nuits en septembre 2021

8/10 Bien

Karine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe hôtel , très luxueux Dommage que le service ne soit pas à la hauteur de l établissement Petit déjeuner moyen , très long pour se faire servir au bar , le service de certains 4 étoiles est supérieur
Séjour de 3 nuits en septembre 2021

10/10 Excellent

Philippe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour heureux
Hôtel parfait et un service compétent efficace et discret. Une perle
Séjour de 7 nuits en avril 2021
Réponse de José António Pereira – Directeur général le 9 mai 2021
Cher Monsieur Philippe, Nous vous remercions pour votre précieux feedback. Votre opinion est hautement appréciée. Nous nous réjouissons de vous acceuillir à nouveau dans un futur proche! Sincérement, José António Pereira – Directeur général

10/10 Excellent

Franck

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifiques...
Super hotel ma femme était ravis de la surprise. Sejour aux top personnels aux top services restaurations aux top soins et spa plus qu aux top. Vous voulez partir a funchal? Je vous recommande le Savoy palace sans hésitations.le seul inconvenients est de revenir a la vrai vie une fois le sejour a l hôtel terminé.
Séjour de 3 nuits en février 2020
Réponse de José António Pereira – Directeur général le 29 févr. 2020
Cher Monsieur Franck, Nous vous remercions pour votre précieux feedback. Votre opinion est hautement appréciée. Nous nous réjouissons de vous acceuillir à nouveau dans un futur proche! Sincérement, José António Pereira – Directeur général

10/10 Excellent

Joseph

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic property and fantastic staff
Séjour de 5 nuits en mai 2024
Réponse de José António Pereira - General Manager le 28 mai 2024
Dear Valued Guest, Thank you very much for making the time to rate your recent stay at our brand new hotel. We are extremely pleased to learn you have spent a fantastic time in our company. Looking forward to seeing you again in a near future. «Muito obrigado»! Warmest greetings from the entire Savoy Palace Team, Sincerely,

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mai 2024
Réponse de Jose António Pereira - General Manager le 28 mai 2024
Dear Valued Guest,Thank you very much for the high rating and for making the time to give us your feedback.We are delighted you enjoyed your stay with us and our services and facilities met with your expectations as a whole experience.Warmest regards from the Savoy Palace Team,

10/10 Excellent

Colin Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Principe di Savoia is part of the Dorchester Collection, and therefore the standards of the hotel are already at a very high level. The staff is polite and attentive and can cater to your every whim while in Milano. We stay here everytime when we are in the capital city. It is in walking distance to the Statione Centrale as well as the Quadrilatero d’Oro (Via Monte Napoleone, Via Manzoni, Via della Spiga and Corso Venezia) and the Piazza Gae Aulenti and the adjacent Corso Como Shopping District.
Séjour de 3 nuits en mai 2024
Réponse de José António Pereira - General Manager le 28 mai 2024
Dear Valued Guest,Thank you for your input, although we believe it may have been intended for a different property. Savoy Palace Hotel is situated in the heart of Funchal city, on Madeira Island.We sincerely hope that you had a positive experience during your stay at our hotel as well.Warm regards,

10/10 Excellent

Carlos

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing experience
Séjour de 2 nuits en mai 2024
Réponse de José António Pereira - General Manager le 10 mai 2024
Dear Valued Guest, Thank you very much for the top rating and we highly appreciate your kind comment. We do hope you will choose the Savoy Palace as «your home away from home» whenever your future travel plans bring you back to Madeira Island. Warmest regards from the entire Team,

10/10 Excellent

Behnaz, Gaithersburg

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Savoy Place is beautiful! The rooms, the grounds, restaurants, location…everything about this hotel is perfect! But the most amazing thing about this hotel is the STAFF!!! They are golden! They made our stay amazing. If you are debating about this hotel, go for it, you will be happy you did!! We will definitely go back again and in the meantime I dream about Madeira and Savory every day!!! Thanks to management for creating such a wonderful environment and keeing the staff and guests happy.
Séjour de 7 nuits en avril 2024
Réponse de José António Pereira - General Manager le 10 mai 2024
Dear Valued Guest,Warm greetings from Savoy Palace!Thank you very much for the high rating and for taking the time to share your feedback with us. We are delighted to know you enjoyed your stay with us and that our services and facilities met your expectations, providing you with a memorable experience. From the rooms and grounds to the restaurants and location, we are pleased that everything contributed to your satisfaction.Above all, we are thrilled to learn that the service provided by our staff was the highlight of your stay. Our team takes great pride in delivering exceptional service, and it's wonderful to hear that they contributed to making your stay amazing.We hope to have the pleasure of welcoming you back soon.Warmest regards from the Savoy Palace Team

10/10 Excellent

Jean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location to explore all that Madeira has to offer. Highly walkable but easy transportation access. Outstanding attention to guest services and cleanliness. Plenty of onsite activity while retaining a calm and relaxing atmosphere.
Séjour de 4 nuits en avril 2024
Réponse de José António Pereira, General Manager le 4 mai 2024
Dear valued guest,We're delighted to hear that you enjoyed your stay at Savoy Palace and that our location provided you with easy access to explore all that Madeira has to offer.Thank you for your kind words about our guest services and cleanliness. Providing outstanding attention to these aspects is always a top priority for us, and we're thrilled to hear that you found them to be exceptional during your stay.We're glad you were able to enjoy plenty of onsite activities while still experiencing a calm and relaxing atmosphere. Maintaining a peaceful ambiance for our guests to unwind is important to us, and we're pleased to hear that we achieved this during your visit.Thank you for choosing Savoy Palace, and we hope to have the pleasure of welcoming you back for another memorable stay in the future!Warm regards,José António Pereira, General Manager

10/10 Excellent

Faheera

Nice clean place
Séjour de 2 nuits en avril 2024
Réponse de José António Pereira, General Manager le 29 avr. 2024
Dear valued guest,Warm greetings from Savoy Palace!Thank you for your high rating and for sharing your feedback with us. We are thrilled to learn that you found our hotel to be clean and pleasant during your recent stay.It was our pleasure to have you as our guest, and we look forward to welcoming you back to our Palace in the future. Rest assured, we will do our utmost to ensure that your next stay with us is nothing short of exceptional.Warm regards,José António Pereira, General Manager

10/10 Excellent

Stephanie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything is excellent. The A/C was not working in our room but the staff made sure to operate it for us remotely. Other than that, no complaints at all. An excellent hotel and location.
Séjour de 3 nuits en avril 2024
Réponse de José António Pereira, General Manager le 27 avr. 2024
Dear valued guest,Thank you for taking the time to share your feedback with us regarding your recent stay at Savoy Palace.We are delighted to hear that you had an excellent experience overall and that our hotel and location met your expectations. Your satisfaction is of the utmost importance to us, and we are thrilled that you enjoyed your time with us.We apologize for the inconvenience you experienced with the air conditioning in your room. However, we are glad that our staff was able to promptly address the issue for you and ensure your comfort during your stay.We strive to provide exceptional service and ensure that every aspect of your stay is nothing short of excellent. Your feedback helps us identify areas for improvement, and we appreciate your understanding and patience.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back for another enjoyable experience in the future.Warm regards,José António Pereira, General Manager

10/10 Excellent

Ben

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, staff very friendly and welcoming. Made our anniversary that little bit more special.
Séjour de 3 nuits en avril 2024
Réponse de José António Pereira, General Manager le 27 avr. 2024
Dear valued guest,We want to express our sincere gratitude to you for choosing to celebrate your anniversary with us at Savoy Palace. It was our pleasure to have you as our guests, and we are thrilled to hear that we could play a part in making your special occasion even more memorable.We are delighted to learn that you found our hotel to be in a great location and that our staff members were friendly and welcoming throughout your stay. Providing exceptional service and creating unforgettable experiences for our guests are our top priorities, and we are thrilled to hear that we succeeded in making your anniversary celebration a bit more special.Your kind words mean the world to us, and we are grateful for the opportunity to have been a part of this special celebration. We look forward to welcoming you back for more special moments in the future.Warm regards,José António Pereira, General Manager

10/10 Excellent

Walter

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is the most beautiful hotel in Europe with access to the town and all of Madeira. Definitely 5 Star. I would highly recommend this amazing place.
Séjour de 4 nuits en avril 2024
Réponse de José António Pereira, General Manager le 20 avr. 2024
Dear valued guest,Warm greetings from Savoy Palace!Thank you very much for your glowing review and for choosing Savoy Palace for your stay in Madeira. We are thrilled to hear that you found our hotel to be the most beautiful in Europe and that you enjoyed its location.Your kind words about our hotel being a definite 5-star establishment mean a lot to us, as we strive to provide the highest level of luxury and service to our guests. We are delighted that you would highly recommend our amazing place to others.It was a pleasure to have you as our guest, and we hope to welcome you back for another exceptional stay in the future. If there is anything we can assist you with in the meantime, please do not hesitate to reach out.Warm regards,José António Pereira, General Manager

4/10 Médiocre

Maria Lucilia

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Loved the breakfast. Our flight was cancelled so we lost one day at the hotel and they did nothing for us like a room upgrade. I was there to celebrate my 70th Birthday and i emailed them before my trip to let them know and also told them when i arrived and they did nothing to make it special for me.
Séjour de 7 nuits en avril 2024
Réponse de José Pereira - General Manager le 29 avr. 2024
Dear Ms. Maria Lucilia,Thank you sincerely for taking the time to share your feedback regarding your recent stay at our property. We greatly appreciate your valuable input.We are delighted to learn that you enjoyed our breakfast offerings and that this aspect of your stay was a positive highlight for you.However, we are deeply regretful to hear about the challenges you encountered due to flight cancellations, resulting in the loss of one day of your vacation. We understand the frustration this may have caused and apologize for any inconvenience you experienced. Regarding your expectation for a room upgrade, we wish to clarify that such upgrades are subject to availability, and unfortunately, during your stay, the next room category was not available. Nevertheless, we endeavored to provide you with one of our finest rooms within the category you initially booked.Regarding the birthday celebration oversight, we would like to explain that it is our standard procedure to acknowledge and surprise our in-house guests who are celebrating their birthdays during their stay with us. Regrettably, since your birthdays were not celebrated while you were staying with us, our system did not prompt us for a birthday celebration. We apologize for any confusion caused by prior mentions of this service, and we regret any disappointment this may have caused.Please accept our sincerest apologies for any overall dissatisfaction you may have experienced during your stay. Please be assured that guest satisfaction is of paramount importance to us, and we strive to ensure that every guest feels welcomed and valued. We are genuinely sorry that we fell short of meeting this goal during your visit.We sincerely hope that this experience will not deter you from considering a return visit to our hotel in the future. Should you choose to stay with us again, we will make every effort to ensure a more enjoyable and seamless experience.Best regards from our entire team,

10/10 Excellent

Tatiana

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Incredible
Séjour de 2 nuits en avril 2024
Réponse de José António Pereira, General Manager le 13 avr. 2024
Dear vaued guest,Warm greetings from the Savoy Palace!We are thrilled to hear that you had an incredible stay at our hotel! Your positive feedback is truly appreciated, and we're delighted to know that your experience with us was memorable. We would love to hear more about what specific aspects of your stay stood out to you and made it so enjoyable.Thank you for choosing our hotel, and we eagerly await the opportunity to welcome you back again soon. If there are any special preferences you have for your next visit, please feel free to let us know. We are committed to ensuring that each stay with us is as wonderful as the last.Once again, thank you for your kind words, and we look forward to host you again in our palace!Best regards,José António Pereira, General Manager

10/10 Excellent

Peter

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fantastic hotel in every way!
Séjour de 3 nuits en avril 2024
Réponse de José António Pereira, General Manager le 13 avr. 2024
Dear valued guest, We are delighted to learn of your exceptional experience at our hotel! Your glowing feedback truly means a lot to us. It's evident that every aspect of your stay met or even exceeded your expectations, which is incredibly rewarding for our team. Whether it was the impeccable service, the array of amenities, the convenient location, we're thrilled that you found our hotel to be fantastic in every regard.We eagerly anticipate the opportunity to welcome you back again soon and provide you with another outstanding stay. Should you have any special preferences for your next visit, please do not hesitate to let us know. We are here to ensure that your future stays with us are just as memorable and enjoyable as the first one.Thank you once again for choosing our hotel, and we look forward to serving you again soon.Best regards,José António Pereira, General Manager

10/10 Excellent

Eve

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exceptional customer service from everyone at this luxury hotel. The gym is very well equipped and the pool is a great temperature. Would definitely recommend the Japanese and Portuguese restaurants. Booking our next trip!
Séjour de 5 nuits en mars 2024
Réponse de José António Pereira, General Manager le 20 mars 2024
Dear valued guest,Thank you for your glowing review of Savoy Palace! We are absolutely thrilled to hear that you experienced exceptional customer service from our team members throughout your stay. Providing top-notch service is our utmost priority, and we are delighted that our staff members exceeded your expectations.We are also pleased to learn that you found our gym well-equipped and enjoyed the comfortable temperature of the pool. Your satisfaction with our facilities is truly gratifying to hear.It brings us great joy to hear that you would recommend our Japanese and Portuguese restaurants, and we are delighted that you are already planning your next trip with us. We eagerly anticipate the opportunity to welcome you back for another wonderful stay, and we assure you that we will do everything possible to make your future visit just as memorable as the last.If you require any assistance with your future booking or have any special requests, please do not hesitate to reach out to us. We are here to ensure that your next stay with us is nothing short of exceptional.Warm regards,José António Pereira, General Manager

10/10 Excellent

Graceminelly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente servicio
Séjour de 2 nuits en mars 2024
Réponse de José António Pereira, General Manager le 16 mars 2024
Dear valued guest, Warm greetings from Savoy Palace!Thank you for your recent stay and for taking the time to share your feedback with us.We are delighted to hear that you had an excellent experience and that our team provided you with exceptional service throughout your stay. Ensuring our guests' satisfaction is our top priority, and we are thrilled that we were able to meet your expectations.If there's anything else we can assist you with, please don't hesitate to let us know. We value your feedback and are always here to help make your future stays even more enjoyable.We look forward to welcoming you in the future!Warm regards,José António Pereira, General Manager

10/10 Excellent

Atiya

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff are amazing as are the facilities at the hotel. Close to old town as well as lido. Wouldn’t stay anywhere else
Séjour de 4 nuits en mars 2024
Réponse de José António Pereira, General Manager le 9 mars 2024
Dear valued guest,Thank you very much for your kind words! We are delighted to hear that you had an amazing experience at our hotel and that our staff exceeded your expectations. It's fantastic to know that you enjoyed the facilities and found our location convenient, with easy access to both the old town and the lido.Your loyalty and recommendation mean a great deal to us, and we are truly grateful for your continued support. We are thrilled to hear that you wouldn't stay anywhere else, and we look forward to welcoming you back for another fantastic stay in the future.If there is anything more we can do to make your next visit even better, please do not hesitate to let us know. Your satisfaction is our top priority, and we are committed to ensuring that you have a memorable experience with us.Once again, thank you for choosing our hotel. We can't wait to have the pleasure of hosting you again soon!Warm regards,José António Pereira, General Manager

8/10 Bien

Peter Rickard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room maid service was often late but room itself was very good. The Hotel was impressive in its public rooms and guest facilities. Only the Pau de Lume restaurant disappointing but three others tried were very good. Spectacular and convenient.
Séjour de 7 nuits en février 2024
Réponse de José António Pereira, General Manager le 9 mars 2024
Dear valued guest,Warm greetings from the Savoy Palace!Thank you for sharing your feedback with us. We're delighted to hear that you found the room itself to be excellent and that you were impressed with our hotel's public areas and guest facilities. We apologize for any inconvenience caused by the delay in the room maid service. Please rest assured that we take your feedback seriously, and we will address this issue with our housekeeping team to ensure improvements in the future. Your satisfaction is our top priority, and we are pleased that we could contribute to a positive experience during your stay.While we regret that the Pau de Lume restaurant did not meet your expectations, we're glad to hear that you enjoyed the other dining options available at our hotel. Your feedback is invaluable to us as it helps us identify areas for improvement and ensures that we continue to provide the best possible experience for our guests.We appreciate your kind words about our hotel's convenience and spectacular features. If there's anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. We look forward to the opportunity to welcome you back for another pleasant stay. Thank you for choosing our hotel!Warm regards,José António Pereira, General Manager

10/10 Excellent

sarah, delray beach

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024
Réponse de José António Pereira, General Manager le 4 mars 2024
Dear Valued Guest,Thank you for your high rating! It was a pleasure to welcome you to our palace, and we are delighted to hear that you had an overall great experience during your stay with us.We sincerely hope to have the pleasure of welcoming you again in the future. Should you decide to return, please do not hesitate to reach out to us directly, as we would be honored to assist in making your next stay just as enjoyable as the last.Thank you once again for choosing our palace for your accommodation needs.Warm regards,José António Pereira, General Manager

10/10 Excellent

Lucinda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Prachtig hotel, rustig, schoon, goed ontbijt, fijne service, ik kom hier zeker terug
Séjour de 4 nuits en février 2024
Réponse de José António Pereira, General Manager le 26 févr. 2024
Dear valued guest,Warm greetings from the Savoy Palace!Thank you for the high rating and your kind words! We're delighted to hear that you had a wonderful experience during your stay at our hotel. Providing a quiet and clean environment, along with excellent breakfast options and fine service, are top priorities for us.We're thrilled that you enjoyed your time with us and that you plan to return in the future. Your satisfaction is our ultimate goal, and we look forward to welcoming you back for another fantastic stay. Thank you for choosing our hotel, and we can't wait to host you again soon!Warm regards,José António Pereira, General Manager

8/10 Bien

isobel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Savoy
Beautiful hotel with great pool and many areas for eating and drinking
Séjour de 6 nuits en février 2024
Réponse de José António Pereira, General Manager le 26 févr. 2024
Dear valued guest,Warm greetings from the Savoy Palace!Thank you for your feedback! We're delighted to hear that you enjoyed your stay at our beautiful hotel and that you found our pool area and dining options to your liking.Creating inviting spaces for relaxation and dining is important to us, and we're glad that you had a positive experience in these areas.We hope to welcome you back to our hotel again soon for another enjoyable stay. Thank you for choosing us!Best reagrds,José António Pereira, General Manager

10/10 Excellent

Brandon

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff is super friendly! Hotel was very clean and breakfast was delicious! I felt like a princess in this hotel.
Séjour de 6 nuits en février 2024
Réponse de José António Pereira, General Manager le 24 févr. 2024
Dear valued guest,We're thrilled to hear that you had such a delightful experience during your recent stay with us! Providing exceptional service, cleanliness, and delicious breakfast options are all top priorities for us, and we're glad to hear that we hit the mark.It's wonderful to know that our staff made you feel welcome and appreciated, and we're pleased that you felt like royalty during your time with us. Our team takes great pride in creating memorable experiences for our guests, and it's rewarding to hear that their efforts were noticed and appreciated.Thank you for choosing to stay at our hotel and for sharing your positive experience. Your feedback is invaluable to us as we strive to continuously improve and exceed the expectations of our guests.We look forward to welcoming you back for another memorable experience soon!Best regards,José António Pereira, General Manager

10/10 Excellent

John, Smethwick

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pure relaxation and luxury
Séjour de 5 nuits en février 2024
Réponse de José António Pereira, General Manager le 24 févr. 2024
Dear Valued guest,Warm greetings from the Savoy Palace!It's wonderful to hear that you experienced pure relaxation and luxury during your stay! Providing our guests with a serene and indulgent experience is what we strive for, and we're thrilled that we were able to deliver that for you.Thank you for choosing us for your getaway and for sharing your experience. Besr regards,José António Pereira, General Manager

10/10 Excellent

Nina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall excellent!!!
Séjour de 4 nuits en février 2024
Réponse de José António Pereira, General Manager le 24 févr. 2024
Dear Valued Guest,Warm greetings from the Savoy Palace!We're thrilled to hear that you had an excellent experience overall! Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations during your stay.Thank you for choosing us and for taking the time to share your positive feedback. If there's anything more we can do to make your future stays even better, please don't hesitate to let us know.We look forward to welcoming you back for another excellent experience in the future!Best regards,José António Pereira, General Manager

10/10 Excellent

Rebekah Mildred

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All top notch. Super friendly and helpful staff, couldn't ask for more.
Séjour de 6 nuits en février 2024
Réponse de José António Pereira, General Manager le 24 févr. 2024
Dear valued guest,Warm greetings from the Savoy Palace!Thank you for your kind words! We're thrilled to hear that you had an exceptional experience with our staff during your stay. Providing friendly and helpful service is our top priority, and we're delighted that our team exceeded your expectations.Your feedback means the world to us, and we appreciate you taking the time to share your positive experience. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Best regards,José António Pereira, General Manager

10/10 Excellent

Jiri, Jamne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Too small bathrobes - I’m 190cm tall and was not able to wear it. Perfect stay otherwise.
Séjour de 5 nuits en février 2024
Réponse de José António Pereira, General Manager le 18 févr. 2024
Dear Valued Guest,Warm greetings from Savoy Palace! Thank you immensely for your high rating and for taking the time to share your feedback with us. We are absolutely thrilled to learn that your recent stay with us was nothing short of perfect.Regarding your mention of the bathrobe, we extend our sincerest apologies for any inconvenience caused by its size. Your feedback is invaluable to us, and we are committed to ensuring that all of our guests feel comfortable and well-catered to during their stay. Should you require any further assistance or have additional requests during your next visit, please do not hesitate to let us know. We are here to ensure that every aspect of your stay exceeds your expectations.Once again, we extend our heartfelt gratitude for your kind words and for choosing Savoy Palace for your accommodations. We are eagerly looking forward to the opportunity to welcome you back for another exceptional stay in the near future. Warmest regards,José António Pereira, General Manager

10/10 Excellent

Andre

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First stay at the Savoy and it was a great experience . The breakfast and the swimming pool were very good. The staff were very helpful. It is a bit on the hill, so you have to walk up-and-down to get to the Old Town Center. It's about two kilometre away from the indoor market. Lovely stay
Séjour de 6 nuits en février 2024
Réponse de José António Pereira, General manager le 17 févr. 2024
Dear Valued Guest,Warm greetings from the Savoy Palace!Thank you for your high rating and for taking the time to share such a positive review. We are delighted to learn that you had a great experience with us during your recent stay. Your kind words regarding our staff and their excellent service, as well as your enjoyment of our facilities, particularly the main pool and breakfast service, are greatly appreciated.We are committed to providing each guest with a memorable and enjoyable stay, and we are thrilled that we were able to exceed your expectations in this regard. Your satisfaction is our top priority, and we are grateful for your acknowledgment of our efforts.We eagerly anticipate the opportunity to welcome you back to our palace for another wonderful stay.We look forward to welcoming you back to our Palace in the near future!Warm regards,José António Pereira, General manager

10/10 Excellent

Benedict

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had an one of the greater stays in Europe at Savoy Palace. Plan to go back again very soon.
Séjour de 4 nuits en février 2024
Réponse de José António Pereira, General Manager le 17 févr. 2024
Dear Valued Guest,Warm greetings from the Savoy Palace!Thank you immensely for your high rating and for the kind comments you shared. We are absolutely delighted to hear that we contributed to providing you with one of the greatest stays. Your satisfaction is our ultimate goal, and it brings us great joy to know that we achieved this during your time with us.We eagerly anticipate the opportunity to welcome you back to the Savoy Palace for another memorable experience. We eagerly anticipate the opportunity to welcome you back to our Palace in the near future, where we endeavor to provide you with another exceptional stay filled with warmth and hospitality.Warm regards,José António Pereira, General Manager

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Savoy Palace provided an excellent venue to enjoy a winter break. From arrival we noted friendly, helpful and efficient service from all hotel staff. This hotel provides a broad range of facilities on site and it is well located to allow access to Old and 'New' Funchal. Excellent catering and bar facilities on site, including an impressive breakfast, that is available between 7am and 11am, and a good selection of bars/restaurants within 20minutes walk. Great venue for a comfortable and relaxing break.
Séjour de 11 nuits en janvier 2024
Réponse de José António Pereira, General Manager le 13 févr. 2024
Dear Valued Guest,Warm greetings from Savoy Palace!First and foremost, we would like to express our heartfelt gratitude for taking the time to provide us with your valuable feedback. Your comments are greatly appreciated and serve as a source of motivation for our team to continue delivering exceptional service.Thank you for your kind words addressed to our team members. Providing outstanding service is at the core of our mission, and we are delighted to hear that our efforts have been recognized and appreciated by you.We are also pleased to learn that you enjoyed the location of our hotel. Situated in a prime location, we strive to offer our guests convenience and easy access to nearby attractions, and we are thrilled that you found it to be favorable.Furthermore, we are delighted to hear that you had an impressive breakfast experience with us. We take great pride in offering a diverse and delicious selection of breakfast items to cater to all tastes.Lastly, we are glad to know that you found our hotel to be comfortable and relaxing!Once again, thank you for choosing Savoy Palace for your recent stay. We look forward to welcoming you back soon for another memorable experience.Warm regards,José António Pereira, General Manager

10/10 Excellent

Kimmo Juhani

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en janvier 2024
Réponse de José António Pereira General Manager le 4 févr. 2024
Dear Valued Guest,Greetings from Savoy Palace Hotel on sunny Madeira island! Thank you very much for the high rating and for choosing to stay at our hotel located on the heart of Funchal city.We do hope you will choose the Savoy Palace as «your home away from home» whenever your future travel plans bring you back to Madeira Island. Warmest regards from the entire Team, José António Pereira General Manager

4/10 Médiocre

Lena

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A beautiful hotel with a vibe of being more for executive or short city stays as opposed to a holiday. Unfortunately, it has some very strange regulations that in our experience of having travelled the world, it was only experienced in Madeira. Upon check-in, we were both asked to sign some paper that neither read. Apparently, as explained, it is so that neither party can order anything without the others knowledge. Then we were asked for a deposit on account if we wanted to put our expenses like drinks etc under our room number. In all other instances including better 5 star hotels in the world, one signs and everything gets put under the room number so that all expenses are settled at the end. This idiotic way of thinking made us feel like untrustworthy children and certainly not what is expected from any hotel let alone one that claims to be the best in Madeira. We refused but consequently had to walk around with our credit card to pay for every individual thing we bought. It totally spoiled out stay. Fortunately, there are other equivalent quality hotels on the island which makes it easy to avoid this one.
Séjour de 1 nuit en janvier 2024
Réponse de José António Pereira - General Manager le 30 janv. 2024
Dear Esteemed Guest,We extend our sincere gratitude for taking the time to share your valuable feedback with us. Your insights are invaluable, and we are delighted to learn of your appreciation for the beauty of our property.Allow us to elucidate the purpose behind the document presented for your signature during the check-in process. The previously mentioned form is meticulously associated with our commitment to data protection, designed to safeguard the identities of our esteemed guests and to ascertain their interest in receiving pertinent information about our establishment. Rest assured, our protocols adhere rigorously to international data protection regulations, ensuring the utmost security and confidentiality of your personal information.Additionally, the signatures attached to this document serve a crucial purpose, as explained. They facilitate a thorough verification process, ensuring that any consumptions incurred during your stay are correctly reflected and charged to your room. This precise procedure is instrumental in maintaining the integrity of our billing system and guarantees that no discrepancies arise in the settlement of accounts.Regarding the pre-authorization of 200 requested during check-in, we wish to provide clarity on its significance within our operational system. This amount serves as a deposit, enabling us to establish an account for extra expenses that may occur throughout the duration of your stay. Upon your departure, the full pre-authorized amount is promptly refunded to your designated bank account. This practice not only facilitates the payment process but also prevents the need for multiple transactions at various points of consumption within our facilities, thereby enhancing convenience for our esteemed guests.We deeply regret any inconvenience that our policies may have unintentionally caused during your stay. Please accept our sincerest apologies for not meeting your expectations and for any feelings of mistrust that may have arisen; it was definitely not our intention. It is imperative to emphasize that our procedures are consistently applied to all guests without exception, with the aim of ensuring a seamless and equitable experience for all.Once again, we express our gratitude for your honest feedback. Your input serves is fundamental for our commitment to continuous improvement. We sincerely hope for the opportunity to welcome you back in the future, where we aspire to provide an elevated and seamless experience.With warm regards,José António PereiraGeneral Manager

8/10 Bien

Anup

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Recently, my wife and I spent a week at Savoy Palace Hotel in Funchal. Despite a generally pleasant experience, a few setbacks affected our stay. Commendations go to exceptional staff members like João, Paula, Sara, Delphine, and Poonam, contributing positively to our visit. While cleaning staff excelled in room maintenance, shared spaces lacked thorough attention. A major concern arose when reporting a safety issue with our room's shower. Inefficiency and poor communication from reception, especially Clara and Raquel, marred the resolution process, detracting from our enjoyment. Improved efficiency and transparency are needed. Dining experiences varied; Skybar had food quality issues, breakfast was good but lacked information, and Nikkei stood out positively. Poolside hazards and incomplete refurbishments affected certain areas. Lack of information about adjoining Savoy hotels and their facilities was a notable shortcoming. Reception staff should better communicate available facilities, enhancing guest satisfaction. In summary, Savoy Palace Hotel offers opulence but faces service and communication lapses. Addressing these issues could elevate the guest experience, making it a more desirable destination, recommended with some caveats.
Séjour de 7 nuits en novembre 2023
Réponse de José António Pereira - General Manager le 26 janv. 2024
Dear Mr. Anup Zaver,Warm greetings from Savoy Palace!We express our sincere gratitude for the detailed review and constructive comments you have shared with us. Your feedback is highly appreciated, and we thank you for acknowledging the contributions of some of our staff members during your recent visit. We are delighted to learn that their efforts positively impacted your experience.We also appreciate your recognition of our housekeeping team for maintaining the cleanliness and upkeep of your room throughout your stay. However, we are deeply sorry to hear about your perception of insufficient attention to cleanliness in the common areas. Your opinion is crucial to our continuous improvement, and we have taken note of it.We sincerely regret the disappointing situation you described regarding the reported issue with your shower and the perceived delay in addressing it, causing an inconvenience to your experience. Please accept our sincerest apologies; such service falls short of the values and guest service criteria we pride ourselves on at Savoy Signature Hotels. Your feedback has been shared with our Front Office Manager to ensure that the high standards we aspire to maintain at the Front Desk are consistently upheld.Regarding the dining experience, we are disheartened that we did not fully meet your expectations at the Galaxy Sky Bar, but we are pleased to learn that the Nikkei restaurant and breakfast were satisfactory. Your feedback about the lack of information at the breakfast area has been duly noted.Thank you for bringing to our attention your concerns about poolside hazards and refurbishments. We take your feedback seriously and will consider it for future reference.We sincerely apologize for any lack of information about our Savoy hotels and facilities that you may have experienced. Ensuring our guests are well-informed is a top priority, and we are taking steps to enhance communication channels and provide comprehensive details about Savoy Signature accommodations and amenities.Once again, we thank you for dedicating time to provide feedback on your recent experience. Every word has been given thorough consideration, and please be assured that we are fully committed to exceeding expectations and creating unforgettable memories for each guest.We hope this recent event does not discourage you from visiting Savoy Palace in the near future. We convey our warmest regards and extend a heartfelt "Muito Obrigado" for the privilege of hosting you at our property.Warm regards,José António Pereira - General Manager

10/10 Excellent

Laura

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really blissful stay in January. The staff were so kind and helpful. The breakfasts were unbelievably amazing (I am a brunch fan and they had everything I could have wanted and more). Ocean view was sublime. Wish I could live there, to be honest.
Séjour de 5 nuits en janvier 2024
Réponse de José António Pereira - General Manager le 26 janv. 2024
Dear Valued Guest,Greetings from Savoy Palace Hotel on the sunny Madeira island! Thank you very much for the high rating and for taking the time to provide feedback on your recent visit to our property. We are delighted to learn that our kind and helpful team members, the breakfast, and the views have enhanced your overall experience. We look forward to welcoming you again soon.Warmest regards,José António Pereira - General Manager