Entrée intérieure

Avis sur ICON Rosetó

4.5 out of 5
ICON Rosetó
Can Campaner, 6, Palma de Mallorca

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 259 avis sur 355." "
Note des voyageurs de 8 (Bien), d’après 76 avis sur 355." "
Note des voyageurs de 6 (Satisfaisant), d’après 12 avis sur 355." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 355." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 355." "

9,6/10

Propreté

9,6/10

Personnel et service

9,0/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Ivan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Icon Roseto is in the heart of the old city and close to sites, shops, restaurants and public transport. The Hop on Hop off was no maore than two minutes away from our hotel. Being on a side street, the hotel is very tranquil. The room was smaller than expected but the bathroom was large and pristine. The layout can seem confusing at first. The staff was outstanding. Nabil went above and beyond in assisting us.
Séjour de 3 nuits en mars 2024
Réponse de Guest Service ICON Rosetó le 31 mars 2024
Dear Ivan,We would like to thank you for your kind words. Is important to have your feedback so that we can keep improving day by day.We feel so happy to see your experience was so positive!We hope to welcome you back in a futureBest regards,Silvia ReyGuest ExperienceICON Rosetó

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Maylene De Leon, Experience Manager ICON Roseto le 7 févr. 2024
Dear Guest,Thank you so much for the high rating that you have given us. We really appreciate that you took your time to share this online.We are glad that you were satisfied with your experience in Icon Roseto. We do our best to make sure we provide quality to all our guests.Thank you for choosing Icon Roseto. We look forward to serving you again.Best regards,Maylene De LeonExperience ManagerIcon Roseto

10/10 Excellent

JULIEN BERNARD

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nous avons passé un excellent séjour dans cet hôtel, le personnel est très agréable, les chambres petites mais au calme et proche des commerces du centre ville. Le petit déjeuner est copieux et varié on peut le prendre dans une cour extérieure très agréable. Seul bémol la piscine qui n est en fait qu un très petit bassin, assez pour se rafraîchir mais on y est à l étroit. Je mets tout de même 5 étoiles pour la gentillesse du personnel.
Séjour de 7 nuits en juillet 2023
Réponse de Maylene De Leon le 6 août 2023
Cher Julien Bernard,Nous tenons à vous remercier pour l'excellent commentaire que vous nous avez fait. Nous sommes très reconnaissants que vous ayez pris le temps de partager votre expérience positive avec nous sur cette plateforme.Nous sommes vraiment ravis de savoir que vous avez passé un si bon moment à l'Icon Roseto. Notre objectif principal est de nous assurer que nous fournissons un service de qualité à tous nos clients bien-aimés. Nous vous remercions d'avoir choisi l'Icon Roseto. Nous attendons avec impatience votre prochaine visite.Meilleures salutations,Maylene De LeonExperience ManagerIcon Roseto

8/10 Bien

Guillaume

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juillet 2023
Réponse de Maylene le 5 août 2023
Dear Guillaume,Thank you so much for the high rating that you gave us. We are grateful for the time you spent in sharing this online.We are glad to know that you were satisfied with your experience staying with us. We do our best to make sure we provide quality service to all our beloved guests.Thank you for choosing Icon Roseto. We look forward to serving you again.Best regards,Maylene De LeonExperience ManagerIcon Roseto

10/10 Excellent

Olivier

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tres bien situé, personnel top, endroit magnifique.
Réponse de Natalia de Eugenio Guest Experience Icon Rosetó le 6 déc. 2022
Cher Olivier, nous vous remercions beaucoup pour votre commentaire fantastique sur notre hôtel. Nous sommes fiers d'avoir pu répondre à vos attentes et nous sommes également très heureux que vous ayez passé un merveilleux séjour. Nous nous réjouissons de vous revoir dans ce qui est déjà votre maison à Palma de Majorque. Bien à vous, Natalia de Eugenio Guest Experience by Icon Rosetó.

10/10 Excellent

Olivier

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un accueil parfait , un service irréprochable. L’hôtel est idéalement situé . Une très bonne adresse à ne pas manquer
Séjour de 5 nuits en octobre 2022
Réponse de Natalia de Eugenio Guest Experience Icon Rosetó le 15 nov. 2022
Cher Olivier, merci beaucoup pour votre fantastique commentaire sur notre hôtel. Nous sommes fiers d'avoir pu répondre à vos attentes, nous sommes très heureux que vous ayez passé un merveilleux séjour et que notre personnel et nos services aient rendu vos vacances parfaites. Nous espérons vous revoir dans ce qui est déjà votre maison à Palma de Majorque. Meilleures salutations, Natalia de Eugenio. Expérience d'hôte par Icon Rosetó.

8/10 Bien

Arnaud Barazer de

Voyage en couple
Les points forts : Personnel et service et équipements
Hôtel très central qui est très sympa. Un accueil chaleureux et merci à Nabil pour ces conseils et sa sympathie !
Séjour de 6 nuits en août 2022

10/10 Excellent

elodie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super séjour chambre petite mais confortable Nabil a été super à l écoute et disponible 👌 Petit déjeuner aux spécialités locales de qualité cappuccino excellent
Séjour de 2 nuits en mai 2022
Réponse de Irene Ballesteros Experience Manager le 21 juin 2022
Thank you for taking the time to share your review with us. It is a pleasure to know that you enjoyed your stay at ICON Rosetó. I look forward to welcoming you back soon. Best regards,

10/10 Excellent

YUKI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2019
Réponse de Irene Ballesteros Experience Manager Icon Rosetó le 29 sept. 2019
Dear Yuki, Thank you for taking the time to share your experience at Icon Rosetó Hotel. We are glad to know you had a nice time with us and you enjoyed the hotel. We hope see you soon. Best regards,

10/10 Excellent

Gaspar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hôtel
Je recommande cet hôtel. Propre, bien équipé, personnel disponible et très sympathique. J’espère y revenir.
Séjour de 3 nuits en août 2019
Réponse de Irene Ballesteros Experience Manager Icon Rosetó le 27 août 2019
Dear Gaspar, Thank you for taking the time to leave this amazing review. We are so happy you enjoyed your stay with us here at Icon Rosetó, we will be sure to pass your kind comments onto the team who I know will be delighted to hear. Best regards,

10/10 Excellent

BARBET

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel bien situé, en plein centre, hyper clean, service compétant et attentionné, un restaurant de qualité.
Séjour de 2 nuits en février 2019
Réponse de Alba Aguilella le 7 févr. 2019
Bonjour Barbet, Je vous remercie pour partager votre expérience chez nous. Nous avons été très heureux de vous accueillir et c'est un très grand plaisir de savoir que vous avez passé un magnifique séjour. Je vous prie de nous contacter si vous avez quelque demande spéciale dans votre prochaine visite ! Bien à vous, Alba Aguilella Experience Manager ICON Rosetó by Petit Palace

8/10 Bien

R&C, Lyon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon séjour
Hôtel très bien situé au centre de Palma de Majorque. Personnel très accueillant, restaurant très bon. Il mériterait de faire varier plus régulièrement son menu dégustation pour les longs séjours. Service du petit déjeuner un peu long certains jours. Nous recommandons !!!
Séjour de 10 nuits en août 2018
Réponse de Irene Sanz - Front Desk Manager le 28 août 2018
Cheres R&C, Merci beaucoup de partager avec nous le votre évaluation sur notre Hôtel que nous aidions à amélorier notre service chaque jour. Nous sommes très heureux de que vous avez apprécié son sejour avec nous. Notre personel s’efforce quotidiennement pour l’offrir le meullieur service, donc nous sommes ravis de savoir que l’Hôtel et le traitement qui vous avez reçu étaient à votre goût. Nous esperons de revoir bientôt. Bien cordialement, Irene Sanz Experience Manager ICON Rosetó by Petit Palace

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel and excellent facilities. All staff were pleasant and professional. May on Reception was excellent
Séjour de 4 nuits en mai 2024

10/10 Excellent

Anthony

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All good!
Séjour de 3 nuits en avril 2024
Réponse de Nabil Taouirsa Guest Service Experience le 6 mai 2024
Dear Anthony,Thank you for sharing your lovely feedback at ICON Rosetó and taking the time to leave a review following your recent stay. We are so pleased you enjoyed your time with us. It was our pleasure to have hosted you and we hope to have the chance to welcome you back again in the future at ICON Rosetó.Nabil Taouirsa .Guest Service Experience ICON Rosetó by Petit Palace

10/10 Excellent

Jennifer

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ein sehr schönes, gepflegtes Hotel mitten in der Altstadt von Palma. In einer Seitenstraße ruhig gelegen mit leckerem Frühstück und sehr nettem Personal.
Séjour de 5 nuits en mars 2024
Réponse de Silvia Rey Guest Experience ICON Rosetó le 2 avr. 2024
Liebe Jennifer, Vielen Dank für Ihren Kommentar und auch für die hohe BewertungWir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Silvia ReyGuest ExperienceICON Rosetó

2/10 Horrible

Bryan

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
This hotel is in full construction mode. Scaffolding all over the court yard and jack hammers and loud bangs of sledgehammers. There was no indication of this going on and the price did not reflect this inconvenience at all. When we asked about why were not informed about this we were told that they also were unaware of this happening. Which is obviously not true. The scaffolding alone would be a big job. The pool was a pile of broken concrete. The water was shut off twice and once was in the morning in the middle of trying to shower. We had to complain extensively to only be compensated by one night. Then we had to pack up and move to they’re other hotel which was a much smaller room since I originally paid for a premium room with a balcony etc and we didn’t get that in the next hotel. Also lost water in the new hotel as well. I would never recommend this hotel or the hotel tres which is the second one.
Réponse de Eduardo Cuenca | Host ICON Rosetó le 29 févr. 2024
Dear Mr Heydeman, First of all, I would like to thank you for trusting in us for your stay at ICON Rosetó and for taking the time to fill out our guest satisfaction questionnaire. We are sorry for the inconvenience you experienced during your stay. We are indeed doing some improvement works in our facilities, these works will improve the service and the quality of the hotel for our guests. We have tried to keep the working hours at a convenient time so as not to disturb our guests, who for the most part have been very considerate. In your case we have tried to compensate for the inconvenience by offering various options. We look forward to seeing you again soon and hope you enjoy our improved facilities. Bryan, we hope to welcome you again in a future stay with us,….! In ICON Rosetó, we cant wait to see you again soon! Please dont hesitate to reach out to me for future stays so that we can make your stay as personalized as possible. Sincerely,

10/10 Excellent

Martin

Séjour de 3 nuits en février 2024
Réponse de Tanya Lazarova, Guest Experience ICON Roseto le 19 févr. 2024
Dear Martin,Thank you very much for choosing ICON Roseto for your visit to Palma, and for rating your stay. We are very pleased to see you enjoyed every aspect of the service provided to you and we hope to be able to welcome you back in the future.Do not hesitate to contact us if you need any assistance or have any queries.Best regards,Tanya LazarovaGuest Experience ICON Roseto

8/10 Bien

Carsten

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Tanya Lazarova, Guest Experience ICON Roseto le 16 févr. 2024
Dear Carsten,Thank you for choosing us once again for your stay in ICON Roseto! It is our pleasure to have you as our guest. We are also very happy that you had a pleasant and we are looking forward to welcoming you back again.Best regards,Tanya LazarovaGuest Experience

10/10 Excellent

Daniel

Voyage en couple
Les points forts : Équipements
A lovely hotel with outstanding staff who were extremely friendly, extremely helpful and very pleasant to deal with. I can’t recall all the names but much of our dealings were with May. Nice hotel, nice breakfast and very close to shopping and restaurants. Do yourself a favour and stay at this lovely hotel. Gracias
Séjour de 2 nuits en février 2024
Réponse de Guest Service Icon Rosetó le 10 févr. 2024
Dear Daniel,Thank you so much for your kind words, we are so happy that your stay was so positive with us! Hope to welcome you in the futureSincerely,Silvia ReyGuest Experience ICON Rosetó

10/10 Excellent

Katy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A most fabulous hotel
A fantastic hotel in the heart of the city, with beautiful rooms, a fabulous and delicious breakfast and the staff are so friendly. Great facilities - fridge, normal amenities, slippers provided and a nice touch of giving us a little platter after we had checked in. The roof top terrace is also brilliant. This is the second time we have stayed here and we will continue to visit and recommend it to others!
Séjour de 3 nuits en janvier 2024
Réponse de Maylene De Leon, Experience Manager ICON Roseto le 7 févr. 2024
Dear Katy,We would like to thank you for this wonderful review that you have given us. We really appreciate that you took your time to share you thoughts about your recent stay in Icon Roseto on this platform as this will help us in so many ways.We are truly pleased knowing that you hada fabulous time with us. Our goal is to make sure all our beloved guests feel at home and have a great time.Thank you for choosing Icon Roseto. We look forward to your next visit.Best regards,Maylene De LeonExperience ManagerIcon Roseto

8/10 Bien

Michelle

Séjour de 2 nuits en février 2024
Réponse de Maylene De Leon, Experience Manager ICON Roseto le 7 févr. 2024
Dear Michelle,Thank you so much for the high rating that you have given us. We really appreciate that you took your time to share this online.We are glad that you were satisfied with your experience in Icon Roseto. We do our best to make sure we provide quality to all our guests.Thank you for choosing Icon Roseto. We look forward to serving you again.Best regards,Maylene De LeonExperience ManagerIcon Roseto

8/10 Bien

Kirsty

Séjour de 4 nuits en janvier 2024
Réponse de Maylene De Leon, Experience Manager ICON Roseto le 7 févr. 2024
Dear Kirsty,Thank you so much for the high rating that you have given us. We really appreciate that you took your time to share this online.We are glad that you were satisfied with your experience in Icon Roseto. We do our best to make sure we provide quality to all our guests.Thank you for choosing Icon Roseto. We look forward to serving you again.Best regards,Maylene De LeonExperience ManagerIcon Roseto

10/10 Excellent

Peter

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Outstanding stay
Comfortable, clean, and extremely helpful and friendly. Nabil and Silvia were very very good.
Séjour de 4 nuits en décembre 2023
Réponse de Tanya Lazarova, Guest Experience ICON Roseto le 27 déc. 2023
Dear Peter,We ar extremely grateful for your time dedicated to leaving us your opinion of your stay with us as it helps us very much improve our service. Thank you for choosing us as well for your days in Palma.It is to our great happiness to read you found our service and our staff to be of high value, especially the treat provided to you by our colleagues Silvia and Nabil. We hope you felt truly like home.We remain at your disposal for anything you may need in the future and we hope to welcome you back again.Best regards,Tanya LazarovaGuest ExperienceICON Roseto

10/10 Excellent

Cherine

Voyage en couple
Les points forts : Équipements
Nabil at the front desk was super helpful, friendly and very pleasant ! He gave us great recommendations for sightseeing and restaurants ! We would definitely recommend this hotel
Séjour de 3 nuits en décembre 2023
Réponse de Tanya Lazarova Guest Experience ICON Roseto le 16 déc. 2023
Dear Cherine,Thank you for choosing us for your stay in Palma de Mallorca and we are grateful for that you have decided to leave us your honest opinion. We are extremely pleased to read you had a fantastic stay with us and that our service covered your expectations and you felt like home. We try our best to provide in every day to day and your comment of our colleague Nabil proves we are on the right way.Thank you once again and we hope to welcome you back in the future.We remain at your disposal for anything you may need.Best regards,Tanya LazarovaGuest Experience ICON Roseto

10/10 Excellent

Marianne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Personalet var helt utroligt venlige og imødekommende. Følte mig virkligt velkommen
Séjour de 3 nuits en novembre 2023
Réponse de Tanya Lazarova Guest Experience ICON Roseto le 30 nov. 2023
Liebe Marianne,Wir freuen uns, dass Sie sich die Zeit genommen haben, uns von Ihren Erfahrungen mit uns zu berichten und uns für ein paar Tage in Palma ausgewählt zu haben.Es ist eine wahre Freude zu wissen, dass Sie einen wunderbaren Aufenthalt im ICON Roseto Hotel hatten und wir dafür sorgen konnten, dass Sie sich wie zu Hause fühlen. Dies ist unser tägliches Ziel und es ist offensichtlich, dass wir es geschafft haben, Ihnen einen Service zu bieten, der alle Ihre Erwartungen und Bedürfnisse erfüllt.Nochmals vielen Dank und wir hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen. Wir stehen Ihnen für alles zur Verfügung, was Sie benötigen.Herzliche Grüße,Tanya LazarovaGuest Experience ICON Roseto

10/10 Excellent

Mike

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is great. More shelf space in bathroom would be good.
Séjour de 3 nuits en novembre 2023
Réponse de Tanya Lazarova Guest Experience by ICON Roseto le 29 nov. 2023
Dear Mike,We appreciate you taking of your time to leave us your honest opinion of your stay with us. We are proud to know you had a pleasant journey and enjoyed the service of our staff the most.Your opinion is important to us and we would take your comment of improvement into consideration for future changes of the rooms. We hope to welcome you back again in the future.Best regards,Tanya LazarovaGuest Experience ICON Roseto

8/10 Bien

SANG, SAN DIEGO

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was excellent, except the shower. Reported to the staff, but no action taken while we were there. Still, a very nice place
Réponse de Tanya Lazarova Guest Experience by ICON Roseto le 29 nov. 2023
Dear Sang,Thank you for reserving with us and for letting us know of how your stay went at hotel ICON Roseto. We are pleased to read you enjoyed your visit very much and we hope to have been able to give you a warm welcome to our house.With regards to the shower, we apologies if our maintenance team has not been able to act on time and that this may have caused you any inconvenience throughout your stay. We wish to inform you that we are working on solving that problem.Looking forward to welcome you again!Best regards,Tanya LazarovaGuest Experience ICON Roseto

10/10 Excellent

Anders

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very Nice hotel in the perfect location!
Séjour de 1 nuit en novembre 2023
Réponse de Tanya Lazarova Guest Experience by ICON Roseto le 22 nov. 2023
Dear Anders,Thank you very much for your honest rating of your stay with us and for choosing us to spend your stay in Palma de Mallorca. It is our greatest pleasure to receive such a high score and to know that you enjoyed all of the services provided to you by our staff.We hope to welcome you back again in the future.Best regards,Tanya LazarovaGuest Experience ICON Roseto

10/10 Excellent

Hillary, Charlottesville

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was terrific. Awesome location, beautiful breakfast and helpful staff. Would highly recommend. Hope to return.
Séjour de 3 nuits en novembre 2023
Réponse de Tanya Lazarova Guest Experience by ICON Roseto le 16 nov. 2023
Dear Hillary,Thank you for taking of your time to let us know how your stay was at hotel ICON Roseto. It is our greatest pleasure to read that you had a more than wonderful stay enjoying all our service aspects and you are looking forward to returning.We remain at your disposal for anything you may need.Best regards,Tanya LazarovaGuest Experience ICON Roseto

10/10 Excellent

Eva

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Tanya Lazarova Guest Experience by ICON Roseto le 11 nov. 2023
Dear Eva,Thank you very much for choosing us for your vacations in Palma. It is our great pleasure to read that you had a fantastic stay and we were able to cover all your expectations and needs. Thank you for being our guest!Best regards,Tanya LazarovaGuest Experience ICON Roseto

8/10 Bien

HansAke

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Tanya Lazarova Guest Experience by ICON Roseto le 10 nov. 2023
Dear Hans,Thank you for taking of your time to rate your experience with us. It is a great pleasure of ours to see you had a very enjoyable stay with us and we hope to welcome you back in the future.Best regards,Tanya LazarovaGuest Experience ICON Roseto

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect
Super clean, excellent location, quiet street. This place used to be a convent so just imagine how different from all other conventional hotels. Classic but with all modern comfort. Service es super friendly and helpful. Breakfast buffet is very nice and varied to accommodate all tastes. If ever back in Palma, this is where i will stay again.
Right outside main door
Courtyard
Courtyard almost private
Small courtyard outside a room.
Séjour de 3 nuits en novembre 2023
Réponse de Tanya Lazarova Guest Experience by ICON Roseto le 6 nov. 2023
Dear guest,We are thankful that you chose us for your stay in Palma and have decided to share your experience with everyone else. Mostly, we are very pleased to read that you had a fantastic visit and enjoyed all of our service and facilities to the fullest.We are already looking forward to welcoming you back!Thank you for being our guest.Best regards,Tanya LazarvaGuest Experience ICON Roseto

10/10 Excellent

Louise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dejligt hotel lige i centrum
Dejligt hotel lige i centrum, men alligevel med stille beliggenhed. Alt var som det skulle være, bortset fra at det var svært at lufte ud. Aircondition fungerede dog helt som den skulle. Rigtig god morgenmadsbuffet.
Séjour de 2 nuits en octobre 2023
Réponse de Tanya Lazarova Guest Experience by ICON Roseto le 27 oct. 2023
Dear Louise,Thank you very much for taking of your time to leave us a positive and honest opinion of your stay with us at hotel ICON Roseto. We are very satisfied to read that you had a wonderful visit and you enjoyed our location as well as the service provided to you by our staff.Thank you for choosing us and we hope to welcome you back again.Best regards,Tanya LazarovaGuest Experience by ICON Roseto

8/10 Bien

Amanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It is very well located and staff are great
Séjour de 3 nuits en octobre 2023
Réponse de Maylene De Leon le 24 oct. 2023
Dear Amanda,Thank you so much for taking your time to share your opinion about us on this platform and for the kind words that you have given us. This will help us in so many ways.We are truly pleased to knowing that you appreciated the services received from the staff. Our top priority is to make sure all our guests feel at home and have a wonderful stay.Thank you for choosing Icon Roseto. We look forward to serving you again.Best regards,Maylene De LeonExperience ManagerIcon Roseto

10/10 Excellent

Graham

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing building, lovely staff, very central location in the old town. Highly recommend
Séjour de 4 nuits en octobre 2023
Réponse de Maylene De Leon le 24 oct. 2023
Dear Graham,Thank you so much for the high score and kind words that you have given us. We really appreciate that you took your time to share your positive experience with us on this platform.We are happy to know that you were satisfied with the services received from us. We do our best to make sure all our beloved guests feel at home and have a wonderful time.Thank you for choosing Icon Roseto. We look forward to serving you again.Best regards,Maylene De LeonExperience ManagerIcon Roseto

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Séjour de 4 nuits en octobre 2023
Réponse de Tanya Lazarova Guest Experience by ICON Roseto le 13 oct. 2023
Dear Sir/Madam,Thank you very much for taking of your time to rate your experience with us. It is a pleasure to see that you enjoyed your stay with us and that we have covered your expectations and needs.We hope that we will see you once again in the future.Best regards,Tanya LazarovaGuest Experience ICON Roseto

8/10 Bien

Siu Mia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front Desk staff is helpful and friendly.
Séjour de 2 nuits en octobre 2023
Réponse de Natalia de Eugenio Guest Experience by Icon Roset le 10 oct. 2023
Dear , Thank you very much for your fantastic review of our hotel. We are proud that we were able to meet your expectations and we are also very pleased that you had a wonderful stay. We look forward to seeing you again at what is already your home in Palma de Mallorca. Kind regards, Natalia de Eugenio Guest Experience by Icon Rosetó

10/10 Excellent

Arron

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2023
Réponse de Tanya Lazarova Guest Experience by ICON Roseto le 11 oct. 2023
Dear Arron,Thank you very much for taking of your time to rate your experience with as hotel ICON Roseto. It is our pleasure to read that you enjoyed your stay to the maximum and we hope to welcome you back very soon in sunny Palma de Mallorca.Best regards,Tanya LazarovaGuest Experience ICON Roseto

10/10 Excellent

B

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
Great hotel in Central Palma Superb friendly staff
Séjour de 7 nuits en septembre 2023
Réponse de Maylene De Leon le 5 oct. 2023
Dear B,We would like to thank you for the perfect rating and for the kind words that you have given us. We are so grateful that you spent your time to share your opinion about us on this platform.We are truly pleased knowing that you had such a great time staying with us. Our main goal is to make sure all our beloved guests feel at home and have a wonderful stay.Thank you for choosing Icon Roseto. We look forward to your next visit.Best regards,Maylene De LeonExperience ManagerIcon Roseto

10/10 Excellent

Suzanne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel, fabulous location and wonderful staff, highly recommended
Séjour de 3 nuits en octobre 2023
Réponse de Maylene De Leon le 5 oct. 2023
Dear Suzanne,Thank you so much for the perfect rating and kind words that you have given us. We really appreciate that you spent your time to share your thoughts about us online.We are really happy that you were completely satisfied with your experience staying with us. We do our best to make sure that we provide quality service to all our beloved guests.Thank you for choosing Icon Roseto. We look forward to serving you again.Best regards,Maylene De LeonExperience ManagerIcon Roseto

10/10 Excellent

Tracy

Séjour de 4 nuits en septembre 2023
Réponse de Maylene De Leon le 5 oct. 2023
Dear Tracy,Thank you for the perfect score that you gave us and for taking the time to share this online.We are glad to know that you were satisfied with all the services received from us. We do our best to make sure all our valued guests feel at home and have a great time.Thank you for choosing Icon Roseto. We look forward to serving you again.Best regards,Maylene De LeonExperience ManagerIcon Roseto

8/10 Bien

Erjon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is in a prime location. The staff were very kind and welcoming. Breakfast is decent, but it's the same thing every day. It gets boring if you're staying there for five nights like we did. Our hotel room was clean, but the setup was very inconvenient: a tiny little sink right next to the exit door, no sink in the bathroom, and barely any table space to place your stuff.
Séjour de 5 nuits en août 2023
Réponse de Natalia de Eugenio Guest Experience Icon Rosetó le 10 sept. 2023
Dear Erjon, We are sincerely grateful for the time you spent to share your comments on your recent stay in our hotel Icon Rosetó by Petit Palace. We are pleased that your stay met your expectations. . We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We look forward to welcoming you back again very soon. Best regards, Natalia de Eugenio Guest Experience Icon Rosetó

10/10 Excellent

Jonna

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rekommenderas
Ett fräscht och fint hotell beläget centralt i Palma. Bra gångavstånd. Trevlig personal och väldigt fina rum. Pool på taket, väldigt liten, men värdefullt att kunna få svalka sig i stadsvärmen.
Séjour de 1 nuit en septembre 2023
Réponse de Natalia de Eugenio Gästupplevelse av Icon Rosetó le 10 sept. 2023
Kära Jonna, Först och främst vill vi ge dig ett stort tack för en sådan härlig recension av hotellet och oss. Vi känner oss så glada att göra vårt jobb och det var den bästa servicen för dig Vi hoppas att få se dig snart i vad som redan är ditt hem i Palma de Mallorca. Med vänliga hälsningar, Natalia de Eugenio Gästupplevelse av Icon Rosetó.

8/10 Bien

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en août 2023
Réponse de Maylene De Leon le 4 sept. 2023
Dear Julie,Thank you so much for the high rating that you have given us. We really appreciate that you took your time to share this online.We are glad that you were satisfied with your stay with us. We do our best to make sure we provide quality service to all our beloved guests.Thank you for choosing Icon Roseto. We look forward to your next visit.Best regards,Maylene De LeonExperience ManagerIcon Roseto

10/10 Excellent

Kathy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice property. Would recommend.
Séjour de 3 nuits en juillet 2023
Réponse de Tanya Lazarova, Guest Experience ICON Roseto le 15 août 2023
Dear Kathy,Thank you very much for taking of your time to let us know about your experience at hotel ICON Roseto. It is our pleasure to read you enjoyed every aspect of your stay and we hope to welcome you back again in the future.Best regards,Tanya LazarovaGuest Experience ICON Roseto

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté et personnel et service
Veldig bra beliggenhet, men små rom
Hotellet hadde super beliggenhet, stille og rolig og svært sentralt. Rommene var dessverre ikke like fine som på bildene. De var veldig, veldig små. Vi hadde booket rom med 2 senger, men fikk et med en dobbeltseng. Vi byttet rom etter en dag, til et med terrasse (og dobbeltseng). Gode senger! Det er kun noen få rom med terrasse på hotellet. Badet var veldig lite, kun dusj og toalett. Vasken var i selve soverommet. Alle de ansatte var svært hyggelige og serviceminded! Det er ikke bar på takterassen, og bassenget er et miniatyrbasseng. Frokosten var veldig god, og det var en veldig hyggelig bakgård å spise frokost i.
Séjour de 4 nuits en août 2023
Réponse de Natalia de Eugenio. Guest experience by Icon Rose le 15 août 2023
Kjære, Tusen takk for at du tok deg noen minutter til å vurdere opplevelsen din med oss. Vi er glade for å se at beliggenheten vår, frokosten vår og spesielt våre ansatte har oppfylt dine forventninger. Jeg beklager virkelig at rommet ikke svarte til forventningene dine, hotellet har 37 rom som alle er forskjellige på grunn av bygningens struktur. Vi håper å se deg igjen snart. Med vennlig hilsen Natalia de Eugenio. Gjesteopplevelse av ICON ROSETÓ.

2/10 Horrible

Helene

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2023
Réponse de Maylene De Leon le 6 août 2023
Dear Helene,Thank you for taking your time to share your opinion about Icon Roseto.We regret to know that you were not satisfied with how we handled your request to modify the dates of your reservation. We were only following the cancelation policy of your nonrefundable booking. We truly hope that you understand the situation.We sincerely hope that you would give us another chance to serve you.Thank you.Best regards,Maylene De LeonExperience ManagerIcon Roseto

2/10 Horrible

Helene

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2023
Réponse de Maylene De Leon le 6 août 2023
Dear Helene,Thank you for taking your time to share your opinion about Icon Roseto.We regret to know that you were not satisfied with how we handled your request to modify the dates of your reservation. We were only following the cancelation policy of your nonrefundable booking. We truly hope that you understand the situation.We sincerely hope that you would give us another chance to serve you.Thank you.Best regards,Maylene De LeonExperience ManagerIcon Roseto

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Meget central beliggenhed
Super dejligt sted. Pragfuld morgenmad. Fantastisk beliggenhed. Kan anbefales.
Séjour de 2 nuits en juillet 2023
Réponse de Maylene le 5 août 2023
Dear Guest,We would like to thank you for the kind words and perfect score that you have given us. We are so grateful that you took your time to share your thoughts about us on this platform.We are so happy to know that you were satisfied with all the services received from us. Our main goal is to make sure all our beloved guests feel at home and have a wonderful time.Thank you for choosing Icon Roseto. We look forward to your next visit.Best regards,Maylene De LeonExperience ManagerIcon Roseto

8/10 Bien

Mikael

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 6 nuits en juillet 2023
Réponse de Tanya Lazarova, Guest Experience by ICON Roseto le 17 juil. 2023
Dear Mikael,Thank you for sharing your experience with us at hotel ICON Roseto. We are happy that we have been able to provide you with a service that meets your expectations and that you enjoyed it.Looking forward to welcoming you back again.Best regards,Tanya LazarovaGuest Experience by ICON Roseto