Dear James,First of all, we would like to take this opportunity to thank you for taking the time to rate your stay at Nivia Born Boutique Hotel ***** so highly and making it visible to Expedia users.We are proud that the staff lived up to your expectations and helped you to have a better stay, being one of our strengths.We regret that at some peak times you had to wait for the lift more than you wished and we understand that even though you could take the stairs, you prefer to use the lift, as it is the most comfortable way.Once again we thank you and hope you can come again.Yours sincerely,All the Nivia team.

Apreciado Sr. Andrea,Gracias por compartir con nosotros y con el resto de viajeros su agradable experiencia en Nivia Born Boutique Hotel *****.Estamos encantados de saber que está satisfecho con la atención de nuestro equipo. Uno de los puntos más fuertes de nuestro establecimiento es nuestro personal, entregado a su trabajo, que se esfuerza con mucho esmero para atender a nuestros huéspedes de la forma más amable, profesional y eficiente posible.Esperamos poder tenerle de nuevo como huésped en nuestro establecimiento.Reciba un cordial saludo de todo el equipo de Nivia Born Boutique Hotel *****.

Estimado sr. Gonzalo del,Muchas gracias por haber elegido nuestro establecimiento para pasar unos días y por compartir su experiencia con toda la comunidad de viajeros.Nos enorgullece sobremanera haber recibido la máxima puntuación posible.Estamos encantados de que haya disfrutado de nuestros dos puntos fuertes, que son; la extraordinaria calidad humana y profesional del personal en todas las áreas, su eficiencia y cordialidad, así como nuestra excelente ubicación, en pleno corazón de la ciudad de Palma de Mallorca.¡Hasta la próxima ocasión! ¡El equipo que componemos el hotel le envía los mejores deseos y esperamos que vuelva pronto a visitarnos!Atentamente, todo el equipo de Nivia Born Boutique Hotel *****.

Dear Ms. Mara,We would like to sincerely thank you for taking the time to write your kind comments about your stay at our establishment in Palma de Mallorca.There can be no better reward for our continuous effort for the wellbeing of our guests than their loyalty and the trust they place in our work.We are very pleased that you praise our colleagues for the excellent service they offered you. Our team always tries to offer a personalised, professional and close treatment to all our guests.We will certainly pass on your kind words to the whole team. We are sure that they will be happy to know that you have enjoyed your stay in their company.We hope you have also enjoyed our excellent location, in the heart of the city of Palma de Mallorca.We would be delighted to welcome you again next time, it has been a pleasure to serve you.Our most sincere regards.Sincerely, all the team of Nivia Born Boutique Hotel *****.

Dear mr. Stan;First of all we would like to thank you for choosing our establishment to enjoy your holiday and for taking the time to rate us on the Expedia website.It is always a pleasure to know that our guests have enjoyed their holiday.We are proud to have received the highest possible rating.We are delighted that you enjoyed our two strong points, which are the extraordinary human and professional quality of the staff in all areas, their efficiency and cordiality, as well as our excellent location, right in the heart of the city of Palma.See you next time!The hotel team sends you our best wishes and we hope you come back to visit us soon!Sincerely, the whole team of Nivia Born Boutique Hotel *****.

Dear Mr. Marius,First of all we would like to thank you for choosing Nivia Born Boutique Hotel ***** for your stay in Palma and for sharing your kind words with the travel community.We are very pleased that you praise our colleagues for the excellent service they offered you. Our team always tries to offer a personalised, professional and friendly service to all our guests. We will certainly pass on your kind words to our colleague.Thank you again for your kind words, we hope to be able to greet you again very soon.Best regards.Sincerely, all the team of Nivia Born Boutique Hotel *****.

Dear Mr. Szymon,Thank you very much for having chosen Nivia Born Boutique Hotel ***** during your days in Palma. Your review about the hotel has made our day a bright one. We are very grateful for your posting it in Hoteles.com and sharing it with the community.We look forward to welcoming you back to Nivia Born Boutique Hotel ***** in the not too distance future. Sincerely,The whole Nivia Born Team

Dear Mr. Christiansen,First of all we would like to thank you for choosing our establishment for your stay in Palma de Mallorca and for sharing your kind words on Expedia. We are proud to receive the highest possible rating.We are delighted that you enjoyed our two strong points, which are the extraordinary human and professional quality of the staff in all areas, their efficiency and cordiality, as well as our excellent location, in the heart of Palma de Mallorca.Until next time! The team of us at the hotel sends you our best wishes and we hope you will visit us again soon!Sincerely, the whole team of Nivia Born boutique Hotel *****.

Dear Mr. Barrett, Thank you very much for your stay at Nivia Born Boutique Hotel *****. We appreciate that you have valued so positively the human and professional quality of the staff. Our aim is that our guests can experience a warm stay with personalised attention. It has been a real pleasure to welcome you to our establishment and we look forward to welcoming you back if you wish. Sincerely, all the team of Nivia Born Boutique Hotel *****

Dear Mr. Jansson,Thank you so much for sending in a review. We are delighted you had such a great stay. It is nice to know that you had a great impression of the hotel and its facilities. Thanks for sharing it with the travellers community and for the time taken to write your review.Best regards.

Dear Mr Anders,We are very happy to know that we have managed to provide you with an unforgettable experience and we thank you for recommending us to travellers in this community.Thank you again for your stay with us and we look forward to serving you again in the future.Kind regards from the entire Nivia Born Boutique Hotel team *****.

Dear Mr. StefanThank you so much for sharing what a good time you had at Nivia Born Boutique Hotel and share with the travel community!We hope this was one of many great stays as it would be our pleasure to welcome you back in the near future.Best regards,Nivia Born Guest Service Team

Dear Mr. Danae, Thank you very much for taking the time to tell us about your stay at Nivia Born Boutique Hotel*****. Comments like yours help us to confirm that we are working in the right direction and keep us highly motivated to carry on doing so. It is very pleasing to read that the effort of all our colleagues makes our guests feel at ease with us.We are extremely thrilled to hear that the modern and contemporary decoration of the hotel met your expectations and that our facilities were to your liking. The Hotel as you have mentioned is very well located, close to the beach and in a shopping and leisure area. Nivia Born Boutique Hotel is located in the emblematic Paseo del Born in Palma, one of the most historic streets of the city. Its pedestrianised area invites you to sit and discover a quiet Palma within the bustling life of being in the city: classic cafés and trendy restaurants make their way under the trees. We are truly honoured that you chose to stay with us and look forward to welcoming you back soon.Best Wishes!

Apreciado Sr. EmilioEn primer lugar, queremos darle las gracias por el tiempo que ha dedicado para compartir su experiencia con nosotros y por haber elegido Nivia Born Boutique Hotel***** para su estancia en la ciudad de PalmaNos alegra profundamente que mencione nuestros puntos más fuertes, nuestra magnifica ubicación que se abre paso en el corazón de Palma, en el majestuoso Paseo del Borne, estratégica localización, cerca de todos los atractivos que la ciudad nos ofrece. Por otra parte, valoramos que haya alabado el servicio que le ofreció nuestro personal, para nuestro equipo la profesionalidad, la elegancia y el trato personalizado son premisas esenciales. Valores bajo los que ha sido creada la marca de Nivia.Le agradecemos nuevamente su estancia con nosotros y esperamos poder saludarle de nuevo.Atentamente, todo el equipo de Nivia Born Boutique Hotel*****.

Estimada Sra Pena,Estamos muy contentos de saber que hemos logrado proporcionarle una experiencia inolvidable y le agradecemos que nos recomiende a los viajeros de esta comunidad.De nuevo muchas gracias por sus amables comentarios, esperamos tener la oportunidad de darle de nuevo la bienvenida en un futuro próximo. Atentamente, todo el equipo de Nivia Born Boutique Hotel*****.

Dear Mrs. Carolyn,Thank you very much for having chosen our Nivia Born Boutique Hotel***** during your days in Palma de Mallorca. Your review about the hotel has made our day a bright one. We are delighted to hear that you and your family were treated with the care and attention that we strive to offer to all our guests. Comments like yours help us to confirm that we are working in the right direction and keep us highly motivated to carry on doing so.It is a great satisfaction that you compliment our gastronomic offer. Our kitchen team continually strives to offer healthy and tasty dishes every day to please our guests as much as possible.We are also very pleased to know that you enjoyed our privileged location in the heart of the charming city of Palma, next to the emblematic Paseo del Borne. One of the most outstanding features of our accommodation is the dreamlike views from our Rooftop, where the majesty of the Cathedral, the serenity of the sea and the enchanting Paseo del Borne interwine to create a captivating setting. We hope this was one of many great stays as it would be our pleasure to welcome you back in the near future.Best regards!Nivia Born Boutique Hotel*****

Apreciada Sra. Regina,Muchas gracias por compartir su experiencia con nosotros y valorarla de manera positiva.Su comentario es de gran ayuda tambien para la comunidad de viajeros para que tengan una buena experiencia.¡Esperamos volver a darle nuevamente una bienvenida en nuestro Nivia Born Boutique Hotel!Atentamente,Todo el equipo de Nivia Born Boutique Hotel.

Dear Mr. Liron,Thank you very much for your very positive comment about your experience at Nivia Born Boutique Hotel *****. We are very pleased that you had a great time with us.We appreciate that you have valued so positively the extraordinary human and professional quality of the staff in all areas. Our aim is that our guests can experience a warm stay with personalised attention. On the other hand we appreciate that you mention another of our strengths; the location in the emblematic Paseo del Born where you will find the most exclusive cafes, restaurants and shops as well as the main points of interest of the city.We look forward to seeing you again soon,Yours faithfully,The whole team of Nivia Born Boutique Hotel *****.

Dear Therese,Thank you very much for choosing our Nivia Born Boutique Hotel ***** to spend a night and for sharing your experience with the whole community of travellers.It has been a real pleasure to welcome you to our establishment and we look forward to welcoming you again, if you wish.Sincerely, all the Nivia team.

Dear Ms. Marie, First of all we would like to thank you for choosing our Nivia Born Boutique Hotel to enjoy your stay in Palma. We are proud to receive the highest score in all parameters. We hope you also enjoyed our exquisite personalised service. Our team works every day to make you feel as if you were at home, offering top quality attention and even anticipating your requests, which are extremely important requirements to enjoy a few days of rest.It has been a real pleasure to welcome you to our establishment and we look forward to welcoming you back if you wish.Sincerely, all the team of Nivia Born Boutique Hotel *****

Apreciado Sr. Sergio Alfonso, Nos complace enormemente conocer la valoración sobre su estancia. Que la califique como “extraordinaria”, es una satisfacción para todo el equipo que trabajamos constantemente en hacer de su estancia una experiencia inolvidable.Lleva usted razón al destacar el excelente equipo humano del que disponemos. Nuestro personal se esfuerza a diario para proporcionar a todos nuestros huéspedes un servicio cercano y de calidad. Agradecemos sus amables comentarios, no tenga duda de que trasladaremos sus palabras a nuestros compañerosAgradecemos de corazón sus comentarios. Sería un placer darle la bienvenida nuevamente en nuestro hotel.Nuestros más sinceros saludos.Atentamente, todo el equipo de Nivia Born Boutique Hotel*****.

Dear Mr Patrick,We are very pleased to receive comments like yours. It is an honour for us to know that everything was to your liking.It has been a real pleasure to welcome you in our establishment and we hope to welcome you again, if you wish.Best regards from Palma de Mallorca.Sincerely, all the team of Nivia Born Boutique Hotel *****.

Dear Michael,Thank you for staying at the Nivia Born Boutique Hotel and for sharing your feedback. It is nice to know that you had a great impression of the hotel and its facilities. Thanks for sharing it with the travellers community.We hope you don’t leave it too long before you return to the Hotel.Best regards,Nivia Born Team.

Dear Mr. Jørgen,First of all thank you for choosing Nivia Born Boutique Hotel ***** for your stay in the city of Palma.It is a pleasure for us to receive the highest possible rating. It is an encouragement for all our team to know that we were able to meet all your expectations.We would be delighted to welcome you in the near future and to exceed your expectations.Sincerely, The Nivia Born Boutique Hotel Team *****

Dear Mr. PhilipFirst of all, we would like to thank you for choosing Nivia Born Boutique Hotel ***** to enjoy your stay in the city of Palma, as well as for taking the time to write such kind words.Secondly, we are pleased that you value the exclusivity of our 24 rooms where elegance and personalised service are the essential premises. Values under which the Nivia brand has been created. It is a pleasure for the whole team to receive such nice words about our service, as the satisfaction of our guests is the best reward we can receive. It will be a pleasure to personally share your comments with you.We would also like to thank you for mentioning one of our strong points, the location on Palma's emblematic Paseo del Born, one of the most historic streets of the city where the big names are concentrated and which invites you to sit and discover a quiet Palma within the bustling life of being in the city: classic cafes and trendy restaurants make their way under the trees.Thank you for your comments. It would be a pleasure to welcome you again in our hotel. The entire team of our hotel sends you greetings and we look forward to your next visit. Sincerely, the entire team of Nivia Born Boutique Hotel *****.

Dear Mr. Michael ,First of all we would like to thank you for choosing our establishment for your stay in Palma de Mallorca, as well as for sharing your generous review. We are proud to receive the highest possible score in all parameters.We look forward to your next visit and hope to provide you again with an unforgettable experience.The staff of Nivia, sends you its most sincere regards.Sincerely, the entire team of Nivia Born Boutique Hotel.

Dear Mr. Daniel, Thank you for your charming review. Wonderful to hear you had an excellent stay.We are very proud of our Hotel and the Team that work here so it is a pleasure to receive such positive feedback from our guests. We work very hard to ensure our guests have a marvelous time here and I am pleased that you too have enjoyed your experience with us.We are also happy that you valued so positively the location of the hotel in the heart of Palma, where classical cafés and the most modern restaurants can all be found under the trees of iconic Passeig des Born, one of the city’s most historic streets.To conclude thank you again, for sharing your experiences with us and we look forward to welcoming you back in the hopefully not too distant future.Best Wishes!

Estimado Erick,Ante todo nos gustaría agradecerles que hayan elegido nuestro Nivia Born Boutique Hotel***** para disfrutar de sus vacaciones, así como el tiempo dedicado a escribir tan amables palabras. Es siempre un placer saber que nuestros huéspedes han disfrutado de sus vacaciones.Nos complace enormemente que alabe a nuestros compañeros por el excelente servicio que le ofrecieron. Nuestro equipo humano siempre trata de ofrecer un trato personalizado, profesional y cercano a todos nuestros huéspedes. No dude que trasladaremos sus afectuosas palabras a todo el equipo. Estamos encantados de leer que nuestras instalaciones fueron de su agrado. Cada rincón de este pequeño edificio está cuidado al detalle para conseguir que nuestros huéspedes se sientan como en casa.Atentamente,Todo el equipo de Nivia.

Liebe Frau Petra,Wir freuen uns sehr, dass wir Ihnen ein unvergessliches Erlebnis bieten konnten und danken Ihnen, dass Sie uns an Reisende in dieser Gemeinde weiterempfehlen.Wir freuen uns, dass Ihnen unsere beiden Stärken gefallen haben, nämlich die außergewöhnliche menschliche und professionelle Qualität des Personals in allen Bereichen, seine Effizienz und Herzlichkeit, sowie unsere hervorragende Lage, direkt im Zentrum von Palma de Mallorca in der Nähe der besten Restaurants, Geschäfte und Sehenswürdigkeiten.Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben und danken Ihnen nochmals für Ihre Bewertung. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen vom gesamten Team der Nivia Born Boutique *****.

Dear Mr. Meti,Thank you very much for having chosen our Nivia Born Boutique Hotel during your days in Palma de Mallorca. Your review about the hotel has made our day a bright one. We are very grateful for your posting it and sharing it with the community.As you mentioned, the hotel is ideally located for exploring the Palma landmarks, and many interesting attractions can be found within easy reach of the property.I have also shared your kind feedback with our Food and Beverage Operations Manager regarding the breakfast you had in our restaurant and the variety of choice we have to offer.Finally, I will pass on your lovely comments regarding our friendly staff to all of the teams, who I know will be very happy as providing exceptional hospitality is at the heart of what we do.We look forward to welcoming you back to Nivia Born Boutique Hotel in the not too distance future. Sincerely,The whole team of Nivia Born Boutique Hotel

Dear Mr. Thomas,Thank you for such an amazing score! We are so delighted you enjoyed your stay with us and we hope that we will have the pleasure of welcoming you back to the hotel in near future.Yours sincerely,The whole team of Nivia Born Boutique Hotel*****

Dear guest,First of all, thank you very much for sharing with the Expedia community your positive impressions of your vacation at our Nivia Born Boutique Hotel*****.Best regards,Nivia Born Guest Service Team.

Dear Mrs. Agnieszka, Thank you for giving us the highest score. It is such a boost to morale to all when we receive feedback like this. We do our best to achive excellence and continous development. It would be our pleasure to welcome you back in the near future.Yours sincerely, The whole Nivia Born Team

Dear Mr. Falz,Thank you very much for taking the time to tell us about your stay at the Nivia Born Boutique Hotel*****. Comments like yours help us to confirm that we are working in the right direction and keep us highly motivated to carry on doing so.Best regards,Nivia Born Guest Service Team.

Dear Mr. Frederick Thank you very much for having chosen our Nivia Born Boutique Hotel ***** during your days in Palma de Mallorca. Your review about the hotel has made our day a bright one. We are very grateful for your posting it in and sharing it with the community.We look forward to welcoming you back to Nivia Born Boutique Hotel in the not too distance future. Sincerely,The whole Nivia Born Team.

Dear Mr. Stefan,Thank you very much for choosing our Nivia Born Boutique Hotel during your stay in Palma de Mallorca. Your review of the hotel has made our day. We really appreciate you posting it on Expedia and sharing it with the community.Thank you for highlighting all the touch points of our service and product we offer as a result of our brand standards which is instilled in our DNA. We will let our staff know that we have served you well and that we must continue to work hard for our customers.In closing, thank you again for sharing your experiences with us and I look forward to welcoming you back in the not too distant future.Kind regards from the entire team of the Nivia Born Boutique Hotel.

Dear Mr. Rainer,Thank you very much for having chosen our Nivi Born Boutique Hotel ***** during your days in Palma de Mallorca. Your review about the hotel has made our day a bright one. We are very grateful for your posting it on Expedia community and sharing it with the community.We look forward to welcoming you back to Nivia Born Boutique Hotel in the not too distance future. Sincerely,The whole Nivia Born Team

Dear Ms, Cristina,Thank you very much for having chosen our Nivia Born Boutique Hotel ***** during your days in Palma de Mallorca. Your review about the hotel has made our day a bright one. We are very grateful for your posting it in and sharing it with the community.We look forward to welcoming you back to Nivia Born Boutique Hotel in the not too distance future. Sincerely,The whole Nivia Born Team

Dear Mr. Jonathan,Thank you very much for having chosen our Nivia Born Boutique Hotel ***** during your days in Palma de Mallorca. Your review about the hotel has made our day a bright one. We are very grateful for your posting it in and sharing it with the community.We look forward to welcoming you back to Nivia Born Boutique Hotel in the not too distance future. Sincerely,The whole Nivia Born Team

Liebe Diana,Zunächst einmal möchten wir uns bei Ihnen bedanken, dass Sie sich die Zeit genommen haben, uns Ihren netten Kommentar zu schreiben.Wir sind sehr erfreut über Ihre freundlichen Worte über unser Personal und ihren ausgezeichneten Service. Wir im Nivia Born Boutique Hotel versuchen immer, eine persönliche, professionelle und enge Beziehung aufzubauen, natürlich geben wir Ihre Kommentare auch an unsere Kollegen weiter.Wir freuen uns schon jetzt auf Ihren nächsten Besuch.Bis bald und mit freundlichen Grüßen,Nivia Born Boutique Hotel Team.

Dear Ms. Silky,Thank you very much for rating us with other travellers.Your ratings help us to improve and to take it into account in order to continue on the right path and do better every day.We hope that next time you stay with us you will have an unbeatable Nivia experience.Best regards,The whole team of Nivia Born Boutique Hotel. *****

Sehr geehrter Frau Lisa,Wir wollen uns zuerst bei Ihnen bedanken, dass Sie sich Zeit genommen haben uns Ihre netten Kommentare zu schreiben.Wir freuen uns sehr, dass Sie Ihren Aufenthalt in so angenehmer Erinnerung haben und Sie uns durchweg positiv bewertet haben.Ihre netten Worte über unsere Mitarbeiter und deren exzellenten Service erfreuen uns sehr, wir bei Nivia Born Boutique Hotel versuchen immer einen persönlichen, professionellen und nahen Umgang herzustellen, selbstverständlich lassen wir auch Ihre Rückmeldungen an unsere Kollegen weiterleiten.Wir danken Ihnen für Ihre Kommentare. Wir sind sehr erfreut, dass Ihr Aufenthalt Ihren Erwartungen und Ihrem Geschmack entsprochen hat und es wäre uns eine Freude, Sie wieder in unserem Hotel willkommen zu heissen. Mit freundlichem Gruss.Nivia Born Team.

Dear Mr. Steven,Thank you very much for your stay at Nivia Born Boutique Hotel ***** and for sharing your review with the travel community.We are very happy that your stay was pleasant and that you gave us the highest rating, it is a pleasure for us to make your stay in Palma de Mallorca a satisfactory experience. We look forward to seeing you in the near future at the Nivia Born Boutique Hotel *****.On behalf of the entire team of the Nivia Born Boutique Hotel.

Dear Ms. SiljeWe are very happy to know that we have been able to provide you with an unforgettable experience and we thank you for recommending us to travelers in Expedia.We are glad that you highlight the attention provided by our staff, highly qualified personnel who enjoy serving our customers with the best of their smiles. A prerequisite for a more than pleasant experience during a vacation.For us it is a pleasure to know that both the location of the hotel, a few minutes from the exclusive shopping area of Jaume III, and the treatment of the staff, always attentive to detail, was to your liking.We are pleased to know that during your visit you were able to enjoy the comfort offered by our rooms, with exquisite decoration and attention to detail.All of us will be delighted to welcome you again in the near future and repeat this magnificent experience.See you soon. We send you our best regards.The entire team of Nivia Born Boutique Hotel *****.

Dear Mr. Jesper,We are very happy to know that we have been able to provide you with an unforgettable experience and thank you for recommending us to travellers in this community.It is a pleasure for us to know that both the location of the hotel, just a few minutes from the exclusive shopping area of Jaume III, and the treatment of the staff, always attentive to detail, was to your liking.Thank you for taking the time to give us your kind review.We hope to be able to greet you again very soon, we send you greetings from the sunny Cielo del Born.Sincerely, all the team of Nivia Born Boutique Hotel *****.

Estimado Sr. Martin,Estamos muy contentos de saber que hemos logrado proporcionarle una experiencia inolvidable. Le agradecemos de que nos haya puntuado con la puntuación más alta ya que nuestra principal motivación es seguir prestando un servicio de calidad para satisfacer nuestros clientes. Gracias por el tiempo dedicado a su amable valoración. Con la esperanza de poder volver a saludarle muy pronto.Reciba un saludo muy cordial de todo el equipo de Nivia Born Boutique Hotel *****.

Dear Mr. RudiFirst of all we would like to thank you for choosing Nivia Born Boutique Hotel for your well-deserved rest, as well as for sharing your kind words on Expedia.For us it is a pleasure to know that both the location of the hotel, a few minutes from the most exclusive areas of the old town, and the treatment of the staff, always attentive to detail, was to your liking.We are very pleased that the quality of the food stands out so much, it is certainly very important for us to know that the care with which we design our dishes with fresh produce and kilometer 0 is appreciated by our customers. We are pleased to know that during your visit you were able to enjoy the comfort offered by our rooms and of course we are flattered that you highlight their condition and cleanliness because we have a great team that works hard every day to ensure that our rooms are in perfect condition upon arrival.Thank you again for your stay with us and we look forward to serving you again in the future.Receive a warm greeting from the entire team of Nivia Born Boutique Hotel *****.

Dear Mr. Edgar,Thank you very much for taking the time to tell us about your stay at the Nivia Born Boutique Hotel *****. Comments like yours help us to confirm that we are working in the right direction and keep us very motivated to continue doing so. We are very happy that your stay was so satisfactory and we will let our staff know that we have taken good care of you and that we must continue working to keep our guests satisfied. Our staff are our greatest asset and the team works very hard every day to ensure that our guests enjoy their stay. We look forward to welcoming you back to the Nivia Born Boutique Hotel in the not too distant future.The whole Nivia Born Team

Dear Mr. Lars,Thank you very much for taking the time to post your impressions of your stay at our Nivia Born Boutique Hotel. We greatly appreciate your valuable constructive criticism that will help us to identify points for improvement.We are very sorry about the incident with the air conditioning. For us the comfort and rest of our guests is one of our priorities. Our technical service as well as our management checked your room with thoroughness at the moment we were informed of the incident. Since our opening we take care of checking, caring and maintaining every corner of the Hotel. We make sure that the power of our air conditioner fulfills its functions and it is also possible to regulate the temperature to your liking as well as choose different modes.The room category you booked is the Sweet Room and when we saw the VIP treatment you indicated we proceeded to give you the jewel in the crown of our Boutique Hotel our Princess Junior Suite which is two categories higher.We send you a cordial greeting, we hope that perhaps later you can give us the opportunity to change your opinion. We regret that your stay was not as we would have wished.Sincerely, the entire team of Nivia Born Boutique Hotel*****

Dear Mr. Porter,We are very happy to hear your opinion about your stay. That you rate it as "Excellent", is a satisfaction for all the team that works constantly to make your holiday an unforgettable experience. We are also pleased to read that you enjoyed the buffet and its good selection, it is certainly important for us to know that the care with which we design our menus are appreciated by our guests.Our rooms are designed to make the most of the space and are fully equipped, thank you very much for the positive comment.Thank you for taking the time to give us your kind review.We look forward to welcoming you again soon and send you greetings from Nivia Born Boutique Hotel.On behalf of the entire Nivia Born Team.