4/10 Médiocre
Marin S.
26 janv. 2026
Les points forts : Propreté
The property itself has potential, but Vacasa’s management made check-in stressful and time-consuming, especially with kids. We arrived to an indoor temperature of 53F. We turned the heat on immediately, but by 9pm (about 6 hours later) it was only 59F, which is not a reasonable guest-ready condition for a winter check-in. Because the house wasn’t warming up, we tried using the fireplace and found no matches and barely any lighter fluid, so we had to leave in the evening to buy basic supplies just to stay warm.We also ran into avoidable operational issues that should have been caught during turnover: inconsistent/unclear address info (we drove around trying to find the place), incorrect WiFi details provided in messages and by support (the correct password was taped in the unit), and basic TV/soundbar/remote confusion. I spent over two hours on/off the phone with Vacasa, and we still ended up troubleshooting most of it ourselves, taking away from family time (the whole point of the weekend).Vacasa later said they sent someone and “everything was working.” That was after hours of our own troubleshooting, and it doesn’t change the fact that the unit wasn’t properly prepared at arrival.If I were the homeowner, I would re-evaluate the property manager. At minimum: pre-heat the home by noon so it’s 60F by check-in, verify WiFi info matches what support has, and stock basic fireplace supplies (matches/fire starter, adequate lighter fluid).
Marin S.
Séjour de 2 nuits en janvier 2026