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Avis sur The Heritage Hotel Manila

4 out of 5
The Heritage Hotel Manila
Roxas Boulevard, Corner Of Edsa, Pasay, Manila

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 968 avis sur 1674." "
Note des voyageurs de 8 (Bien), d’après 452 avis sur 1674." "
Note des voyageurs de 6 (Satisfaisant), d’après 164 avis sur 1674." "
Note des voyageurs de 4 (Médiocre), d’après 47 avis sur 1674." "
Note des voyageurs de 2 (Horrible), d’après 43 avis sur 1674." "

8,6/10

Propreté

9,2/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Guy

Les points forts : Propreté et personnel et service
Proximité de l’aéroport.
Séjour de 1 nuit en juin 2023
Réponse de Farid le 10 juin 2023
Dear Guy,We are always pleased to receive feedback from our guests about their stay with us, and we are delighted with your rating and comments - thank you very much. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Mehdi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Très bon hôtel, rien à redire. Navette allant au MOA. Bon rapport qualité/prix.
Séjour de 1 nuit en juin 2023
Réponse de Farid le 4 juin 2023
Dear Mehdi,We are always pleased to receive feedback from our guests about their stay with us, and we are delighted with your rating and comments - thank you very much. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

8/10 Bien

Pascal

Séjour de 2 nuits en février 2023
Réponse de Farid le 6 mars 2023
Dear Siemon,Thank you for leaving our business with a 4-star rating! This is sincerely appreciated. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. We look forward to your next visit!Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Confortable room near airport
Confortable hotel and room for overnight stay between two flights. Area around the hotel is not so good but it is closed to the airport (10 to 30 minutes based on traffic) and closed to Mall of Asia (free shuttle by hotel).
Séjour de 1 nuit en décembre 2022
Réponse de Farid le 8 déc. 2022
Dear Traveler,I would like to thank you for making us your choice of accommodation and for taking the time to write us a review. It was an absolute pleasure to read about your positive experience at The Heritage Hotel Manila. And thank you for the 5-star rating! This is sincerely appreciated!Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

8/10 Bien

Rémy

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2022

10/10 Excellent

Maximo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff very friendly
Séjour de 7 nuits en mai 2024

10/10 Excellent

Jesus

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfecto
Séjour de 2 nuits en février 2024

10/10 Excellent

Carlos Antonio, Chestnut Ridge

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were very courteous and helpful. Millennium Club access was a great perk.
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

Clarence

Les points forts : Personnel et service
Séjour de 1 nuit en mai 2024

10/10 Excellent

Maricel

Voyage en couple
Les points forts : Propreté et personnel et service
Room carpet is dirty
Séjour de 3 nuits en mai 2024
Réponse de Farid le 25 mai 2024
Dear Maricel,Thank you very much for your kind review and the 5-star rating! This is very much appreciated.On another note, you will be pleased to know that our guest rooms will undergo refurbishment this year. We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

4/10 Médiocre

Allan

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements
Just ok.
Séjour de 3 nuits en mai 2024
Réponse de Farid le 25 mai 2024
Dear Allan,Thank you for taking the time to send a feedback following your recent stay with us.It is of concern regarding the 2-star rating you gave us. Please help us understand which service area we failed to meet your expectations so we can re-assess, make improvements and offer you a better guest experience the next time around.For whatever inconvenience this has caused you, please accept our apologies.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

daniel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel!! A bit expensive, but close to the action
Séjour de 1 nuit en mars 2024
Réponse de Farid le 25 mai 2024
Dear Daniel,Thank you very much for your kind review and the 5-star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

6/10 Satisfaisant

Ma. Rebecca

Staffs are very nice and polite they responded quick of what you need. Room the carpet needs to be replaced old , dirty and smelly and there’s bug running around on the carpet. Bed are hard uncomfortable. No microwave to warm the food. Once they gave us a bath towels look like rugs.
Séjour de 15 nuits en mai 2024
Réponse de Farid le 23 mai 2024
Dear Rebecca,Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our staff's politeness and responsiveness. However, we are deeply concerned to learn about the issues you encountered during your stay. Please accept our sincere apologies for any inconvenience. Your feedback has been shared with our housekeeping and maintenance teams to ensure these issues are addressed immediately. Thank you again for bringing these matters to our attention. We value your patronage and hope to have the opportunity to welcome you back and provide you with a much more comfortable and enjoyable stay.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

8/10 Bien

James

Les points forts : Propreté, personnel et service, équipements
The hotel staff was great, friendly and ready to help. Cable tv was out for a few days . Swimming pood was down most for the time i was there.
Séjour de 10 nuits en mai 2024
Réponse de Farid le 22 mai 2024
Dear James,We are always pleased to receive feedback from our guests about their stay with us, and thank you for your kind rating.Yes, our pool is undergoing maintenance as part of providing safety to our guests. As for the cable service, most of the nearby establishments are experiencing the same technicalities.Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

10/10 Excellent

Peter

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Second time here and it was a great experience
Séjour de 5 nuits en mai 2024
Réponse de Farid le 22 mai 2024
Dear Peter,We are always pleased to receive feedback from our guests about their stay with us, and we are delighted with your rating and comments - thank you very much. Looking forward to your next visit! Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

10/10 Excellent

Rebecca Ma Rosario

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Farid le 23 mai 2024
Dear Rebecca,We are always pleased to receive feedback from our guests about their stay with us, and we are delighted with your rating - thank you very much. This confirms that we have delivered the excellent service Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

8/10 Bien

Susan

Staff were very helpful
Séjour de 4 nuits en mai 2024
Réponse de Farid le 22 mai 2024
Dear Susan,We are always pleased to receive feedback from our guests about their stay with us, and we are delighted with your rating and comments - thank you very much. Looking forward to your next visit! Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

10/10 Excellent

Philip

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is outstanding. Thanks for your good workers. Always helpful and nice.
Séjour de 4 nuits en mai 2024
Réponse de Farid le 20 mai 2024
Dear Philip,Thank you very much for your kind review and the 5-star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Lloyd

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very nice. They were very pleasant. Housekeeping crew was very pleasanthat also.
Séjour de 6 nuits en mai 2024
Réponse de Farid le 20 mai 2024
Dear Lloyd,Thank you for making us your choice of accommodation and for taking the time to write us a review. Reading about your positive experience at The Heritage Hotel Manila is a pleasure. And thank you for the 5-star rating!We look forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

8/10 Bien

akihiko

Voyage en groupe
コスパ良し
Séjour de 2 nuits en mai 2024
Réponse de Farid le 25 mai 2024
Dear Akihiko,Thank you very much for your kind review and the 4star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

8/10 Bien

David

Voyage en couple
Les points forts : Personnel et service et équipements
The hotel itself is iconic. It's dated, but lovely. It had pretty decent food, although very pricey. The food prices seem to be equivalent to Canadian pricing on many meals, with some exceptions. We felt like kings and queens by the staff, honestly. The one thing that I really think could use some maintenance is the 2nd floor lobby that was leaking condensation from the vents o to the moldy-smelling carpet. This was our 2nd visit to the hotel with a 2 week period. Our first room had carpet that wreaked of smelly feet and mold. The 2nd room we had 2 weeks later was fine. So, my suggestion is that if your room smells, just say something to the front desk and get a new room. I didn't do that and regretted it.
Séjour de 2 nuits en mai 2024
Réponse de Farid le 20 mai 2024
Dear David,Thank you for sharing a review.Please allow me to apologize for any inconvenience. I shared your comments with my Housekeeping and Engineering Teams for their immediate rectification.The 4 star rating is greatly appreciated! We look forward to your next visit!Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Alma B

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Farid le 20 mai 2024
Dear Alma,Thank you very much for your kind review and the 5-star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Farid le 20 mai 2024
Dear Patrick,Thank you for leaving our business with a 5 star rating!We hope that your next visit will be as positive!Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

6/10 Satisfaisant

Craig, Carlisle

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Pool was not open and did not work
Séjour de 3 nuits en mai 2024
Réponse de Farid le 16 mai 2024
Dear Craig,Thank you for taking the time to send us a review following your recent stay with us.I wish to apologize for any inconvenience. Our pool is undergoing maintenance all for a better, more exciting experience for our guests. We hope you can come back and by then our pool would be ready.Sincerely,FARID SHOUCAIRGeneral ManagerThe Heritage Hotel Manila

8/10 Bien

Susan

Friendly staff good location close to airport and shops
Séjour de 1 nuit en mai 2024
Réponse de Farid le 16 mai 2024
Dear Susan,Thank you for leaving our business with a 4 star rating.We hope to make your next visit just as positive.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

8/10 Bien

Grace

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were superb - very friendly and helpful. They will guide and advise you how to be safe when you want to go out and explore the nearby place. The property smells very clean when you enter the lobby area. Only main complaint is you will be charge 250 pesos everytime you want to warm something in the microwave. We were only planning a quick warming up of the soup that we bought (it got cold before we even reached the hotel because it was extremely trafffic at that time). we opted not to use the service as we think 250 pesos is way too much for a 2-3 mins use of their microwave. We have raised this concern during our check out and they said they will look into it as they are not aware about the microwave protocol. Overall, we will definitely still come back and recommend this hotel.
Séjour de 4 nuits en mai 2024
Réponse de Farid le 20 mai 2024
Dear Grace,We sincerely appreciate the comments. And despite the mentioned incident, and I personally apologize (which by the way we are looking into), you gave us a 4 star rating and still will be coming back and for recommendation.We cant thank you enough and we look forward to your next visit!Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Raymon Cyril

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Heritage Hotel is situated in a very central location -- in close proximity to the international/domestic airport terminals, SM Mall of Asia -- and sits at the very heart of the metro. If you want a good location close to mostly all attractions and activities in Metro Manila south, this is your place. The hotel is old but it has its own character and well-complemented by warm in-house and parking staff that is truly an asset to make up for the old but well-maintained facilities.
Séjour de 2 nuits en mai 2024
Réponse de Farid le 14 mai 2024
Dear Raymon,Thank you for the 5 star rating. Positive reviews like these keep us motivated to always strive for excellence. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Divina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The place was a bit outdated but the service was excellent.
Séjour de 2 nuits en mai 2024
Réponse de Farid le 14 mai 2024
Dear Divina,Thank you for the 5 star rating. Positive reviews like these keep us motivated to always strive for excellence. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

MA.KATHERINE BERNARDEZ

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
古いホテルだが、落ち着いていて良い。設備の古さはあるけど、リラックスして滞在できた。
Séjour de 3 nuits en mai 2024
Réponse de Farid le 13 mai 2024
Dear Katherine,I would like to thank you for making us your choice of accommodation and for taking the time to write us a review. Reading about your positive experience at The Heritage Hotel Manila was an absolute pleasure. And thank you for the 5-star rating!Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

6/10 Satisfaisant

Christina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Farid le 14 mai 2024
Dear Christina,Thank you for the 3 star rating. Positive reviews like these keep us motivated to always strive for excellence. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

8/10 Bien

Min Young

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Farid le 14 mai 2024
Dear Min Young,Thank you for the 4 star rating. Positive reviews like these keep us motivated to always strive for excellence. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

MARIA

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy access for everything.
Séjour de 2 nuits en février 2024
Réponse de Farid le 12 mai 2024
Dear Maria,We are happy to host you at our hotel recently! We appreciate you taking the time to reach out to us with your review regarding your recent stay.We are delighted with your rating and comments - thank you very much. It feels great to know that our staff and service left a positive impression on you. This continues to confirm that we have delivered the excellent service that Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff and everyone were great
Séjour de 2 nuits en mai 2024
Réponse de Farid le 12 mai 2024
Dear James,We are happy to host you at our hotel recently! We appreciate you taking the time to reach out to us with your review regarding your recent stay.We are delighted with your rating and comments - thank you very much. It feels great to know that our staff and service left a positive impression on you. This continues to confirm that we have delivered the excellent service that Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

8/10 Bien

James

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ok
Séjour de 1 nuit en mai 2024
Réponse de Farid le 12 mai 2024
Dear James,Thank you for the 4 star rating!We hope that your next visit will be as positive!Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

8/10 Bien

Evelyn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Still classy despite the age of the bldg.
Séjour de 2 nuits en mai 2024
Réponse de Farid le 12 mai 2024
Dear Evelyn,We are happy to host you at our hotel recently! We appreciate you taking the time to reach out to us with your review regarding your recent stay.We are delighted with your rating and comments - thank you very much. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

6/10 Satisfaisant

merlina

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Overall it wasnt bad but room and a.c need updating. It is not a great value but average for the manila area. Good location but not the safest.
Séjour de 2 nuits en mai 2024
Réponse de Farid le 9 mai 2024
Dear Merlina,Thank you for leaving our business with a 3-Star Rating! This is sincerely appreciated.You will be pleased to know that our guest rooms will undergo refurbishment this year.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

2/10 Horrible

STEVEN

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I would never go back there, it was so Run down and a Smell in the Air when The wife and I walked in.. There was Problems Getting ice . Unsafe Grounds Very Slippery Floors. The TV was Horrible …. Slow Reponce on getting anything…. They Charge For Everything …..
Séjour de 2 nuits en mai 2024
Réponse de Farid le 8 mai 2024
Dear Steven,I want to thank you for taking the time to write us a review. It is surely a matter of concern for us to know that your stay did not match up to the quality that we strive to offer to our guests at all times. While we do regret the inconvenience caused to you and express our sincere apologies for the same, we assure you that we’ll look into all the comments you raised and do the needful. We hope to be able to match up to your expectations in the future! Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

CLEMENTE

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to the airport and staff are very couteous and accommodating.
Séjour de 1 nuit en mai 2024
Réponse de Farid le 7 mai 2024
Dear Clemente,We are happy to host you at our hotel recently! We appreciate you taking the time to reach out to us with your review regarding your recent stay.We are delighted with your rating and comments - thank you very much. It feels great to know that our staff and service left a positive impression on you. This continues to confirm that we have delivered the excellent service that Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

2/10 Horrible

Sandy

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were suppose to stay for 3 nights but decided that it was not a good fit for our family. Dining options were expensive as well as drinks. Area outside was not close to any stores or outside food. When asking how safe the area outside was, staff gave me a weird look and said to make sure we keep our belongings with us. Room was dark, carpet was stained, toilet barely flushed, shower wasn’t good. Overall, we would never stay here again. Oh, casino is only foreigners. My husband has an American green card but has a Filipino passport, they did not allow him to go in.
Séjour de 3 nuits en mai 2024
Réponse de Farid le 8 mai 2024
Dear Sandy,Thank you for bringing your concerns to our attention. I am truly sorry to hear about the issues you've encountered with some of the amenities in your room. Please accept our sincerest apologies for any inconvenience this has caused.I have shared your review with my team and they are working diligently to resolve these promptly. Also, you will be pleased to know that our guest rooms will undergo refurbishment this year.Sandy, once again, I apologize for the issues. And I hope we can have another opportunity to welcome you back and better serve you.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Rene

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great from beginning to end! Thank you to the friendly staff!
Séjour de 1 nuit en mai 2024
Réponse de Farid le 8 mai 2024
Dear Rene,We are very thankful for choosing to stay at The Heritage Hotel Manila. It was our pleasure to have you as our guest, and we are thrilled to know that you had a positive experience. Should your travels bring you back to Manila, we would be honored to have you as our guest again. Our doors are always open to provide you with another memorable stay. We value your patronage and look forward to welcoming you back soon.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

jorge

Safe
Séjour de 4 nuits en mai 2024
Réponse de Farid le 6 mai 2024
Dear Jorge,Thank you for leaving our business with a 5 star rating.We hope to make your next visit just as positive.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Josie

Les points forts : Personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Farid le 7 mai 2024
Dear Josie,Thank you for the 5 star rating. Positive reviews like these keep us motivated to always strive for excellence. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Ernesto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to all commercial area
Séjour de 2 nuits en avril 2024
Réponse de Farid le 6 mai 2024
Dear Ernesto,Your kind words truly made our day!We are thrilled to hear that you had such a positive experience during your stay at The Heritage Hotel Manila. Our team works tirelessly to create a comfortable and memorable experience for all our guests, and your feedback reaffirms that we are on the right track.We truly appreciate your support and look forward to the opportunity of welcoming you back in the future.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Rene

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything and everyone is great here! Thank you for the hospitality!
Séjour de 1 nuit en mai 2024
Réponse de Farid le 5 mai 2024
Dear Rene,Thank you very much for your kind review and the 5-star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Macoy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nice quite.hotel
Séjour de 2 nuits en avril 2024
Réponse de Farid le 5 mai 2024
Dear Macoy,We are truly grateful with the review rating you posted for us. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

8/10 Bien

Len B

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Heritage was very welcoming. Great staff! So friendly. I would definitely stay here again!
Séjour de 10 nuits en avril 2024
Réponse de Farid le 5 mai 2024
Dear Len,We are truly grateful with the review rating you posted for us. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Bud

Séjour de 2 nuits en mai 2024
Réponse de Farid le 24 mai 2024
Dear Bud,We wanted to take a moment to express our sincere gratitude for choosing to stay at The Heritage Hotel Manila. It was our pleasure to have you as our guest, and thank you for the 5 star rating. Thank you once again for choosing The Heritage Hotel Manila. We value your patronage and look forward to the opportunity of welcoming you back in the future.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great first impression of my first time in the Philippines
Séjour de 3 nuits en mai 2024
Réponse de Farid le 5 mai 2024
Dear Peter,We are truly grateful with the review rating you posted for us. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

8/10 Bien

Lorna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Farid le 5 mai 2024
Dear Lorna,We are truly grateful with the review rating you posted for us. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

2/10 Horrible

Shinichi

Séjour de 2 nuits en avril 2024
Réponse de Farid le 25 mai 2024
Dear Shinichi,Thank you for taking the time to send a feedback following your recent stay with us.It is of concern regarding the 1-star rating you gave us. Please help us understand which service area we failed to meet your expectations so we can re-assess, make improvements and offer you a better guest experience the next time around.For whatever inconvenience you experienced, please accept our apologies.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila