Vue depuis l’hébergement

Avis sur Southern Sun Maputo

4 out of 5
Southern Sun Maputo
Avenida da Marginal 4016, Maputo, Maputo

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 85 avis sur 149." "
Note des voyageurs de 8 (Bien), d’après 45 avis sur 149." "
Note des voyageurs de 6 (Satisfaisant), d’après 13 avis sur 149." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 149." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 149." "

8,8/10

Propreté

8,8/10

Personnel et service

8,8/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

DANIEL

Séjour de 1 nuit en janvier 2024
Réponse de Chris Sengulane, Front of House Manager le 16 janv. 2024
Dear Daniel,Thank you for your email and review.We are pleased to know that you have enjoyed your stay and we take this opportunity to also thank you for choosing us.We look forward to have yo staying with us again in future.Kind regards,

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
Séjour de 2 nuits en avril 2023
Réponse de Chris Sengulane Front of House Manager le 19 avr. 2023
Dear Guest,Thank you for taking the review on Southern Sun Maputo, following your stay with us. We appreciate your feedback, as it helps us to understand and measure the level of satisfaction.We look forward to host you again on your future visits to Maputo.Kind Regards,

10/10 Excellent

Vincent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2022
Réponse de Chris Sengulane, Front of House Manager le 7 juin 2022
Dear Mr Vincent, Thank you for your review - this goes a long to highlight the main factors that contribute to define a pleasant experience. We do look forward to your next visit. Kind Regards,

10/10 Excellent

Vincent

Séjour de 1 nuit en mai 2022
Réponse de Chris Sengulane Front of House Manager le 21 mai 2022
Dear Mr Vincent, Thank you for taking the time to review our hotel and its services, following your stay. We value your feedback and invite comments on your overall experience. Kind regards,

8/10 Bien

Jean francois

Séjour de 1 nuit en mars 2020
Réponse de Chris Sengulane, Front of House Manager le 8 nov. 2023
Dear Mr Jean François,Thank you for your providing us with the feedback on your recent stay. We understand that there were some issues that did not meet expectations; we are would like to understand what may have happened.Looking forward to hear from you,Kind regards,

8/10 Bien

Pierre

Séjour de 2 nuits en octobre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mai 2019
Réponse de Johan Oersen le 5 juin 2019
Dear Anonymous, Thank you for the feedback received. Regards, Johan Oersen Rooms Division Manager

8/10 Bien

thierry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2018
Réponse de Hotel Management le 21 juin 2018
Dear guest, Thank you for your feedback. Kind Regards

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2017
Dear Valued Costumer, Thank you for your review. We hope to see you again soon in our property. Kind Regards

10/10 Excellent

Ann-Charlotte

Séjour de 6 nuits en février 2024

10/10 Excellent

DJ

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

PIA Horne

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Avantha

Séjour de 7 nuits en janvier 2024
Réponse de Chris Sengulane, Front of House Manager le 10 janv. 2024
Dear Avantha,Thank you for your review and for sharing on your stay with us. We value your comments as they give us reassurance about the positive experiences the team always strives to provide.We do look forward to host you again in future.With kind regards and best wishes for 2024.

6/10 Satisfaisant

Mehroon

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2023
Réponse de Chris Sengulane, Front of House Manager le 9 janv. 2024
Dear Mehroon,Thank you for your review on your recent stay with us.We are pleased to know that you have enjoyed our stay and look forward t your next visit.Thank you for choosing us,Kind regards,

8/10 Bien

Bongani

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
All was good and friendly people...except not understanding wh3n you say family room...with a 16 year old son you NOT share same space with him
Séjour de 4 nuits en décembre 2023
Réponse de Chris Sengulane, Front of House Manager le 25 déc. 2023
Dear Mr Bongani,Thank you for sharing your review with us.We are pleased to know that you have enjoyed your stay, despite the expectation with regards to room size not being met. We do regret and we acknowledge that there is a communication gap that needs to be addressed.We want to thank you for choosing us and we wish you the best for 2024.Kind regards,

6/10 Satisfaisant

Analisa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de Chris Sengulane, Front of House Manager le 24 déc. 2023
Dear Analisa,Thank you for sharing your review and your opinion following your stay. We noted the rating and we value your feedback.We take this opportunity to thank you for the support, and we look forward to your next visit.Kind Regards,

6/10 Satisfaisant

BRAD

Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Food and dining room staff was great as well as the Assistant Food and Beverage manager Nasser. Rooms were outdated. Bathroom shower was in poor condition and the lighting in the bathroom was terrible. Pool lounge chairs were worn out.
Séjour de 3 nuits en décembre 2023
Réponse de Chris Sengulane, Front of House Manager le 5 déc. 2023
Dear Brad,Thank you for taking the time to provide us with your comments and feedback. We are pleased to know that you had the chance to meet and interact with our Manager Nasser, and the team also made a positive impact on your experience.We note your feedback on the room facilities and the aspects you have highlighted and we undertake to rectify these.We remain available to assist you in every possible way we can.Kind Regards,

10/10 Excellent

Maria

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a fantastic stay here. Even though there were some Mastercard issues everyone was very helpful and service minded. The breakfast was fantastic
Séjour de 3 nuits en novembre 2023
Réponse de Chris Sengulane, Front of House Manager le 29 nov. 2023
Dear Maria,Thank you for your review. we are very pleased to learn that you have had a wonderful experience with us and were to experience the warmth and the hospitality of Southern Sun Maputo,We take this opportunity to thank for you for your understanding, with the issue of the cards.Kind regards,

10/10 Excellent

Synnøve

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2023
Réponse de Chris Sengulane, Front of House Manager le 8 nov. 2023
Dear Ms Lunde,Thank you for your continuous support and for providing us with your feedback.It is always reassuring to receive the feedback, and to know that we have met the expectations.We look forward to host you again soon.Kind regards,

6/10 Satisfaisant

James, Van Nuys

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Internet in the room was poor. I had to go downstairs to do my work. The food was soso. I checked out a day early and want a refund for one night.
Séjour de 3 nuits en octobre 2023
Réponse de Chris Sengulane, Front of House Manager le 2 nov. 2023
Dear James,Thank you for taking the time to provide us with feedback, following your stay with us,We note your comments, and we regret that you have been affected by internet outages we faced over the past couple of days - we do apologize for the inconvenience caused..With regards to the refund, kindly notify Expedia for booking terms and conditions.Kind regards,

10/10 Excellent

Per

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en octobre 2023
Réponse de Chris Sengulane, Front of House Manager le 25 oct. 2023
Dear Per,We thank you for your review and for providing us with your opinion following your recent stay.We are pleased to know that you have enjoyed your stay, and we look forward to host you again in the future.Kind regards,

10/10 Excellent

Synnøve

Séjour de 1 nuit en octobre 2023
Réponse de Chris Sengulane, Front of House Manager le 15 oct. 2023
Dear Ms Synnove,Thank you once again for providing us with your evaluation of our services. the ratings are noted and will assist to highlight our best performing areas.We do look forward to your next visit.Kind regards,

10/10 Excellent

Synnøve

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Chris Sengulane, Front of House Manager le 9 oct. 2023
Dear Ms Lunde,Thank you once again for the review - we are grateful for the feedback and please to know that you have enjoyed you stay with us.we look forward to your return..Kind regards,

10/10 Excellent

Kathrine

Séjour de 1 nuit en octobre 2023
Réponse de Chris Sengulane, Front of House Manager le 9 oct. 2023
Dear Ms Idas,Thank you for taking the time to review our services, and for the referralShould there be anything that you would like us to do, to make your stay more enjoyable, please do not hesitate to contact us.Kind regards

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en septembre 2023
Réponse de Chris Sengulane, Front of House Manager le 18 sept. 2023
Dear Peter,We would like to thank you for taking the time to share your review and rate the experience, following your stay with us.We look forward to host you again on your next visit to Maputo.Kind regards,

6/10 Satisfaisant

Scott

Séjour de 7 nuits en août 2023
Réponse de Chris Sengulane, Front of House Manager le 18 sept. 2023
Dear Scott,Thank you for choosing the Southern Sun Maputo, and for taking the time to provide us with the feedback on your stay.We look forward to have you staying with us again.Kind Regards,

10/10 Excellent

Ayodeji

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Chris Sengulane Front of House Manager le 15 août 2023
Dear Ayodeji,Thank you for your review; we are delighted that you have enjoyed your stay and were able to experience the Southern Sun's hospitality.We look forward to host you on your next visit and we thank you for choosing us.Kind regards,

6/10 Satisfaisant

Ikuho

Séjour de 2 nuits en août 2023
Réponse de Chris Sengulane, Front of House Manager le 18 sept. 2023
Dear Ikuho,We thank you for sharing the feedback on the experience at Southern Sun Maputo, and we look forward to host you on your next visit to Maputo.Kind regards,

10/10 Excellent

Arie

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en juillet 2023
Réponse de Chris Sengulane, Front of House Manager le 6 août 2023
Dear Arie,We would like to thank you for your review, the positive feedback is very important, as it helps to reassure us on the efforts being made by the team to provide the best service.We do look forward to host you again in the future.Kind regards,

10/10 Excellent

Alain

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A lovely place to stay for some nights.
Nice hotel in Maputo. Arlindo was especially very helpful. Some of the people in the restaurant could have been a bit more smiling and service minded though. The smell in our room was not so good, a bit "old, humid smell", but all in all a good stay with good food. Very nice garden and swimmingpool area.
Séjour de 3 nuits en mai 2023
Réponse de Chris Sengulane Front of House Manager le 5 juin 2023
Dear Alain,Thank you very for the insightful and constructive feedback, following your stay with us. We note your acknowledgment to Arlindo for the service provided during your, and also the aspects for improvement you have highlighted.We do look forward t host your again in future,Kind regards,

10/10 Excellent

A

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mai 2023
Réponse de Chris Sengulane Front of House Manager le 5 juin 2023
Good Evening,Greeting from the Southern Sun Team!We are delighted that you have enjoyed your stay and took memorable images of our magnificent views.We look forward to continue to host you whenever you visit Maputo.Kind regards,

10/10 Excellent

Rina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very cozy and cute.
Séjour de 7 nuits en avril 2023
Réponse de Chris Sengulane Front of House Manager le 23 mai 2023
Dear Rina,Thank you for your kind feedback, following your stay with us. We are delighted that you were able to experience our hospitality and left with a positive opinion about the facilities.We hope to welcome you again in future.Kind Regards,

10/10 Excellent

Peter

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Frühstück, Lage, Sicht auf das Meer
Séjour de 6 nuits en avril 2023
Réponse de Chris Sengulane Front of House Manager le 19 avr. 2023
Dear Peter, We would like to thank you for staying with us and for sharing your feedback.We are delighted that we have met expectations, and our breakfast setting, and the views and location made to memorable experience of your time in Maputo.We look forward to host you again, on your next visit to Maputo, and on behalf of Southern Sun team we thank you for the support.Kind regards,

10/10 Excellent

Synnøve

Séjour de 1 nuit en mars 2023
Réponse de Chris Sengulane Front of House Manager le 7 mars 2023
Dear Synnøve,We would like to thank you for once again taking some of your time to give us some valuable feedback.We trust that you are enjoying your experience, and should you need any assistance, please do not hesitate to contact us.Kindest Regards,

8/10 Bien

davd

Les points forts : Propreté, personnel et service, équipements
Séjour de 1 nuit en février 2023
Réponse de Chris Sengulane Front of House Manager le 30 mars 2023
Dear David,Thank you for taking the time to review the services we provide. We are delighted to know that your overall experience has been a positive one, and we trust that we will continue to provide you with our hospitality on your next visit to Maputo.Best regards,

10/10 Excellent

Paulo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One of the best in Maputo
I Highly recommend the Suthern Sun Hotel Although the rooms need a little bit of an update, as certain things start to look a little bit old and rusty, but it’s always kept clean. People are kind, eficiente, room and bed are comfortable, and food is great 👍👌
Séjour de 3 nuits en janvier 2023
Réponse de Chris Sengulane, Front of House Manager le 21 janv. 2023
Dear Paulo,Thank you for sharing on your positive experience over your recent stay with us - we are delighted to know that we met the expectations on several fronts.We thank you for your support, and look forward tp your next visit.Kind Regards,

8/10 Bien

Dorien

Séjour de 2 nuits en décembre 2022

8/10 Bien

Nicholas

Relaxing environment, love it
I had a good time
Séjour de 3 nuits en décembre 2022
Réponse de Chris Sengulane Front of House Manager le 27 déc. 2022
Dear Nicholas,Thank you for taking the time to review your experience on your recent stay with stay. we are delighted that have enjoyed your stay and we look forward to host you again.Kind regards,

10/10 Excellent

Synnøve

Voyage d’affaires
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2022
Réponse de Chris Sengulane, Front of House Manager le 22 oct. 2022
Dear Synnove,Once again, we thank you for sparing moments of your time to respond to our invitation for comments - we do appreciate and value the feedback you have given.We look forward to your next visit and we thank you for choosing us.Kind regards,

10/10 Excellent

Tomeika

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2022

10/10 Excellent

Synnøve

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2022
Réponse de Chris Sengulane Front of House Manager le 19 oct. 2022
Dear Synnove,Thank you for taking the time to review our services and our facilities, following your recent experience at Southern Sun Maputo.We are pleased to see that you had had a pleasant stay, and we look forward to host you again soon,.Kind regards,

8/10 Bien

Melissa

Séjour de 1 nuit en septembre 2022

10/10 Excellent

Melissa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful location!
Séjour de 2 nuits en septembre 2022
Réponse de Chris Sengulane, Front of House Manager le 5 sept. 2022
Dear Melissa,Thank you for your review and feedback.We are delighted that you took positive impression of our hotel and enjoyed your experience.We thank and look forward to host you again.Kind regards,

10/10 Excellent

Chetanbhai

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Little slow service.
Séjour de 4 nuits en août 2022
Réponse de Chris Sengulane, Front of House Manager le 2 sept. 2022
Dear Chetanbhai,Thank you for the review, and also for the positive feedback on your stay at Southern Sun Maputo.We do look forward to host you again in future.Kind regards,

8/10 Bien

Pamela

Séjour de 1 nuit en août 2022

10/10 Excellent

Steve

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2022
Réponse de Chris Sengulane, Front of House Manager le 26 août 2022
Dear Steve,Thank you for taking the time to review our services. We are delighted that you have enjoyed your stay and had a pleasant experience.We look forward to host you again in future.Kind Regards,

10/10 Excellent

Stephen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relaxing and rejuvenating!
Very comfortable and welcoming vibe throughout the visit. Beds are wonderful. WiFi was always available throughout their facility and outdoors. Breakfasts are amazing! Employees act like they enjoy working at Southern Sun. Very clean!
Séjour de 1 nuit en août 2022
Réponse de Chris Sengulane, Front of House Manager le 24 août 2022
Dear Stephen,Thank you for your detailed and insightful review.We are pleased to learn that you had a positive experience and were able to enjoy our hospitality.We thank you for the encouraging words and recognition and we pledge to continue to provide the best service we can.With kind regards,

8/10 Bien

Celio Armando

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Atendimento sempre cordial e amistoso
O hotel está muito bem conservado e os funcionários foram swempre muito atenciosos e cordiais. O café da manhã é bom e completo. Sua localização também é muito boa. Apenas que quando eu reservei no hoteis.com recebi a informação de que o meu quarto teria 40 metros quadrados e na verdade não tinha nem metade disso de tamanho, mas apesar desse detalhe a estadia foi muito boa.
Séjour de 2 nuits en juillet 2022
Réponse de Chris Sengulane, Front of House Manager le 1 août 2022
Prezado Senhor Célio Armando, Queremos manifestar o nosso apreço pelos seus comentários positivos em relação a estada connosco. Apesar das expectativas em relação as dimensões do quarto, foi gratificante saber que teve uma experiência positiva e leva consigo boas recordações. Aguardamos anciosamente pela sua próxima visita. Cordialmente,

10/10 Excellent

Frances

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great business hotel
I hadn’t been at Southern Sun for 8 years. It’s larger now but with same high quality attention. Staff went out of their way to help me with things.
Séjour de 5 nuits en juillet 2022
Réponse de Chris Sengulane, Front of House Manager le 1 août 2022
Dear Frances, Thank you for taking the time to share with us on your coming back experience. We are please to know that you were happy to see the improvement and extension works we have managed to achieve We remain committed to provide you with our services, and we hope to see you again soon, Warm regards,

10/10 Excellent

Tomeika

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The beach access and poolside are beautiful. The seafood platter was absolutely delicious. Overall a great experience
Séjour de 1 nuit en juin 2022
Réponse de Chris Sengulane, Front of House Manager le 20 juin 2022
Dear Tomeika, Thank you for taking the time to roved us with valuable feedback and insight, following you stay. we are delighted that you have had a pleasant experience, and we do look forward to host you once again. On behalf of the Southern Sun Team, we thank you, Kind regards,