Piscine extérieure, chaises longues

Avis sur VIP Grand Maputo

4 out of 5
VIP Grand Maputo
Avenida 25 De Setembro, 692, Maputo

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 15 avis sur 86." "
Note des voyageurs de 8 (Bien), d’après 44 avis sur 86." "
Note des voyageurs de 6 (Satisfaisant), d’après 17 avis sur 86." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 86." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 86." "

8,0/10

Propreté

7,2/10

Personnel et service

8,0/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

10/10 Excellent

PAULA, Maputo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon séjour
Vraiment un très bon séjour,dans un hôtel avec tout le confort moderne, personnel très sympa.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Chambres très propres et bien équipées. Bon rapport/qualité prix pour Maputo.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
good location
Spent 2 nights. Nice rooms and the breakfast buffet is good

6/10 Satisfaisant

Carlo, Suisse

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
correct
Accueil et service peu empresssés...

10/10 Excellent

AMU

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I loved the place
Séjour de 3 nuits en mars 2024
Réponse de GR le 26 mars 2024
Thank you Amu for your choice, We are happy to provide a good experience. We hope to host you more often soon

10/10 Excellent

Jakob Legård

Séjour de 1 nuit en février 2024
Réponse de GR le 14 mars 2024
Thank Jakob you for your choice, we look forward to hosting you more often soon

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Not more than a 3 stars hotel. Needs renovation. In the evening there was some party at the bar and it was very noisy.
Séjour de 1 nuit en novembre 2023
Réponse de GR le 15 nov. 2023
Dear, Thank you for choosing us. Your comments are important to us, based on it we work to improve our products and services.

10/10 Excellent

Nelson

Séjour de 1 nuit en décembre 2022

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en novembre 2022

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en mars 2020

10/10 Excellent

Ines

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
xxx
x
Séjour de 9 nuits en novembre 2019
Réponse de Guest Relations le 13 déc. 2019
Good day Ms. Ines, Thank you so much for taking the time to review our hotel, your feedback is highly valuable to us. We hope to see you again soon. Kind regards,

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very cosy and clean. Staff was friendly including at the reception
Séjour de 2 nuits en novembre 2019
Réponse de Guest Relations le 11 nov. 2019
Dear Guest, Thank you so much for your review, your feedback highly important to us. Our aim to ensure that our guests are comfortable as possible with us during their stay. We are happy to have met your expectations. We hope to see you again soon. Kind Regards,

8/10 Bien

Pierre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2019
Réponse de Guest Relations le 29 oct. 2019
Good day Mr. Pierre, Thank you so much for taking the time to review our hotel, your feedback is valuable to us. Looking forward to seeing you again soon. Kind Regards

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2019
Réponse de Guest Relations le 29 oct. 2019
Dear Guest, Thank you so much for taking the time to review our hotel, your feedback is valuable to us. Looking forward to seeing you again soon. Kind Regards

8/10 Bien

Nicolette

Les points forts : Personnel et service et confort de la chambre
Séjour de 4 nuits en juillet 2019
Réponse de Guest Relations le 19 juil. 2019
Good day Ms. Nicolette, Thank you for your feedback, we appreciate it as it is of great value to us. You scored our hotel an 8/10, is there anything we could have done better to have gotten a 10/10? Your opinion inspires us to ensure that our guests have a pleasant stay, that is our aim. Looking forward to hearing from you soon. Kind Regards.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
No wifi available the room
Séjour de 2 nuits en juin 2019
Réponse de Nilsa Timane le 18 juin 2019
Good Day Sir, Thank you for your precious feedback, we much appreciate the time you dedicated in writing us about your experience at the VIP Grand Maputo. We will verify and take action to restore the internet issue in the room you stayed in. We thank you for choosing the VIP Grand Maputo for your stay and hope to have your preference on your next trip to Maputo.

8/10 Bien

승원

Les points forts : Personnel et service
Séjour de 7 nuits en mai 2019
Réponse de Nilsa Timane le 18 juin 2019
Thank you for your scoring our property and for choosing the VIP Grand Maputo. We look forward to welcome you back in a near future.

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It would be nicer with a Gymn. Breakfast didn’t have much variety
Séjour de 2 nuits en décembre 2018
Réponse de Nilsa le 22 déc. 2018
We would like to thank you for taking the time to advise us about your recent stay at the VIP Grand Maputo, you opinion is important to us, and we will definitively take it under consideration. Season Greetings.

10/10 Excellent

Woong Kyu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
매우 만족 합니다.
Séjour de 4 nuits en décembre 2018
Réponse de Nilsa le 22 déc. 2018
We much your appreciate your preference and the time you took to write us back. We are glad you enjoyed your stay and expect to have you back at the VIP Grand Maputo.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It is my favourite hotel in Maputo good rate for good service. I would like to recommend Expedia more transparency in pricing. In the web page it appears that VIP rate includes breakfast, but in the morning you discover that it doesn't . Is better to correct the web page. I am not so much keen of having huge breakfast in the morning but I don't like to be remembered by the waiters that my rate doesn't include it. Thank you
Séjour de 1 nuit en décembre 2018
Réponse de Nilsa Timane. le 17 déc. 2018
Good day Sir, Thank you for your review and you choosing the VIP Grand Maputo for your stay. We can understand what your breakfast complaint is about and the issue as been addressed and we hope it can be clarified and we can have the information better displayed on the web page. We wish you a Merry Christmas and Happy New Year!

8/10 Bien

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en octobre 2018
Réponse de Nilsa Timane le 17 oct. 2018
Dear Guest, Thank you for your feedback and for choosing our services. We hope to welcome you back soon.

4/10 Médiocre

Dejm106, South Africa

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hotel room wasn’t clean. The shower hard mould on the tiles and the shower head was covered in scale. Only a few of the shower head holes let the water through. The room had a sickly smell of wet/damp carpet. The room service was poor after 10pm. It came from the bar and is at best poor snacks. The breakfast wasn’t great but ok at a push. The reception staff were good and the bar looked decent.
Séjour de 2 nuits en septembre 2018
Réponse de Nilsa Timane le 1 oct. 2018
Dear Mr. Dejm106, Thank you for taking the time to write us this review. I was disappointed to read about your latest experience when staying with us. We extend our deeply apologies for the various situations you reported and will take immediate action to verify how it could be possible as this is not by far our standard. If you are visiting Maputo again, please give us a second chance to change this first bad impression. With the most sympathy,

8/10 Bien

Huba

Les points forts : Propreté et personnel et service
Comfortable stay in capital city
Comfortable stay with friendly staff. Close to promenade and many government buildings. Market a short tuk-tuk ride awaw or an easy stroll
Séjour de 3 nuits en septembre 2018
Réponse de Nilsa Timane le 1 oct. 2018
Thank you for your comment, We are glad you enjoyed your stay and please the pleasure of welcoming you soon. Best Regards,

8/10 Bien

Heinrich

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
pleased
good but wifi not so good.
Séjour de 1 nuit en juillet 2018
Réponse de Nilsa Timane le 18 sept. 2018
Thank you for your precious opinion, we will definitively take it under consideration and work to improve the internet signal in all areas.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2018
Réponse de Nilsa Timane, Reservations Manager le 22 août 2018
Thank you for staying with the VIP Grand Maputo e taking the time to write us your feedback. We hope you enjoyed your stay and give us the pleasure of welcoming you back. We wish you all the best.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hotel is quite old, rooms and bed are small. Bit noisy in the evening.
Séjour de 3 nuits en août 2018
Réponse de Nilsa Timane, Reservations Manager le 24 août 2018
Firstly i would like to thank you for advising us on your stay at the VIP Grand Maputo. I'm very disappointed to read about your experience during your stay with us and i extend my sincere apology for your experience. I empathize with the points you indicated, regarding the single bed i agree that it is small, a double bed room can be allocated under request and availability. Thank you again.

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en juillet 2018
Réponse de Nilsa Timane, Reservations Manager le 14 août 2018
Dear Jennifer, Thank you for staying with us and for your precious feedback. It is uplifting to know that we could meet your expectations. we wish you all the best.

6/10 Satisfaisant

Hastings, Harare

Nice hotel but requires change of carpets
Séjour de 6 nuits en juillet 2018
Réponse de Nilsa Timane, Reservations Manager le 1 août 2018
Thank you for your insight Mr. Hastings, your opinion is important to us and we will dedicate our attention to the point you presented. We thank you for your preference and for choosing to stay with the VIP Grand Maputo. Best compliments,

8/10 Bien

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
VIP GRAND MAPUTO HOTEL
The hotel is a clean, friendly and welcoming one. Nice outside area to sit and relax. Restaurant is clean and inviting however food served is limited in choice but acceptable.
Séjour de 5 nuits en juin 2018
Réponse de Nilsa Timane, Reservations Manager le 26 juin 2018
Dear Mr. Mark, Your review is important and much appreciated. Thank you for sharing your experience with us and with other travelers. We are pleased to read that you liked the Hotel and the pool and garden areas. Our Hotel aims to provide a truly unique experience and we are thrilled that we were able to meet your expectations. We look forward to welcome you back to the Hotel in a near future.

8/10 Bien

Shubhra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good!
Good and reasonably priced hotel. The internet is great in the lobby but not so great in the rooms. The hotel restaurant has limited options but good restaurants are located within walking distance.
Séjour de 6 nuits en avril 2018
Réponse de Nilsa Timane le 24 mai 2018
Thank you for your opinion Mr. Shubhra, it is very important to us. It is rewarding to know that your enjoyed your stay, you must know we are continuously working to improve and better serve you.

8/10 Bien

Salvatore , Gaborone Botswana

Les points forts : Personnel et service
Am an usual client of VIP fount it very close to everything and I Like the friendly approach of the workers.
Séjour de 1 nuit en mars 2018
Réponse de Nilsa Timane le 10 avr. 2018
Good day, Thank you for your feedback and for your preference in our services. We will forward your observations to the management and do our best to provide you with a better experience on our next visit.

6/10 Satisfaisant

Sean

Les points forts : Propreté et confort de la chambre
Réponse de Nilsa Timane le 10 avr. 2018
Tank you.

6/10 Satisfaisant

Rob

The wifi did not work in the room and you had to stand by the door in order to get a connection. Service was poor and the food on offer was medicore at best
Réponse de Nilsa Timane le 10 avr. 2018
Thank you for your review Mr. Rob, it is an important tool to help us improve and better serve you. Please accept our apologies for the experience, your review will be sent Management on an effort to guarantee e better experience on your next visit.

10/10 Excellent

Alfonso

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Improve
Wifi in this hotel is bad and very slow. I couldn’t do any work on my computer in the room. If you are on a business trip I would not recommend this hotel. My wife was there with me and she was so upset that she couldn’t anything without Wifi. Upgrade the system guys. It’s not the first time in Maputo on business trip but to work at this hotel forget internet connections
Séjour de 1 nuit en novembre 2017

10/10 Excellent

Theo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2017

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2017

8/10 Bien

Pieter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bom, mas oferece pouco pelo preço que cobra
Hotel amplo e moderno, mas poderia oferecer mais conforto e sofisticação pelo preço que cobra. Existem outros hoteis melhores e mais baratos em Maputo! A piscina é grande e a área externa é agradável, apesar dos prédios em construção ao lado do hotel. O restaurante eu achei fraco, com pouquíssimas opções.
Séjour de 1 nuit en juin 2017

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfekte forhold
Hotel ok. Har boet der før. Kommer gerne tilbage.

8/10 Bien

ilse

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre

10/10 Excellent

Dzunisani

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ikke noe hotell å anbefale.

8/10 Bien

Edward

Les points forts : Propreté et personnel et service
The stay was pleasant and people wete friendly. We only struggled with language to those who dont understand English.

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Great hotel if you are able-bodied
I have stayed here before as it is in walking distance of the firms I need to see. It is not a bad hotel, the service is reasonable and the rooms are comfortable. On my last visit however, an accident left me with a broken leg which needed surgery. The hotel were very good about keeping my room open for me and on my return moved me to a disabled room. This is where the stay fell apart! The hotel has no wheelchair and wheelchair access is very difficult (the ramp in front has cobble tiles, the lift is small and maneouvering around the room is tricky as the furniture doens't leave much space to move around. The disable room is very seldom let out so the safe did not work, the phone did not work (reported it twice!) and there were a few other small issues which they quickly sorted out for me. The staff were very friendly though and keen to help. It is a reasonably good hotel if you are able-bodied, terrible if you are not!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Raul Roberto

Les points forts : Propreté et personnel et service
Convenient and comfortable
comfortable and convenient

4/10 Médiocre

John Petter, Maputo

Les points forts : Confort de la chambre
Les points faibles : Personnel et service
poor service
Never had so many negative issues. the hotel staff does not have enough training. But first i have to comment on the very nice food quality. the only problem was the training of the waiters. Everything went wrong on this stay; they didnt have my reservation, every time we left room, key dodnt work, houskeeping didnt fill up tea/coffee, the pool was not kept cleen. When we went to the pool, noone made sure we got towels and cushions for the sunbeds. We had to ask for drink service. when they did mistake on bill they couldnt fix it. we had to take it as credit.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Henry, Cape Town, South Africa

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Complimentary Shuttle Service to/from airport a plus Breakfast average Pity they did not want to give me an invoice because I booked through Hotels.com
Réponse de Nilsa Timane le 19 juil. 2016
Good day Sir, We thank you for your comment, we are committed to do always better. Unfortunately we are not able to provide you with the invoice as the payment is made by the Agency and we have to invoice them. Thank you.

8/10 Bien

HYUNWOONG

Réponse de Nilsa Timane le 8 juil. 2016
Good day Mr. Hyunwoong, We thank your staying with us and for your kind rating. Your feedback helps us to provide you a better service on your next stay, hoping to see you back shortly. Regards.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alt ok