2 piscines extérieures, parasols de plage, chaises longues

Avis sur Hard Rock Hotel Marbella – Puerto Banús

4 out of 5
Hard Rock Hotel Marbella – Puerto Banús
Urb. Nueva Andalucía, s/n, Marbella, Málaga

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 178 avis sur 305." "
Note des voyageurs de 8 (Bien), d’après 67 avis sur 305." "
Note des voyageurs de 6 (Satisfaisant), d’après 30 avis sur 305." "
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 305." "
Note des voyageurs de 2 (Horrible), d’après 20 avis sur 305." "

8,8/10

Propreté

8,4/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Denise

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Je conseille !
Très bel hôtel, bel emplacement, à proximité de la plage et des magasins
Séjour de 7 nuits en décembre 2023
Réponse de Guest Service Team le 20 janv. 2024
Dear Denise,Thank you so much for your fantastic review and for rating us 10/10! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

8/10 Bien

LAURA

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en décembre 2023
Réponse de Guest Services HR Marbella le 10 janv. 2024
Muchas gracias por dedicar el tiempo para dejar una reseña para otros clientes.Esperamos poder darles la bienvenida de nuevo muy pronto.Saludos Rockeros!

2/10 Horrible

Youssef

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Problème d’accueil avec aucun service pour les bagages. La chambre était confronté à des bruits de la discothèque ou du restaurant en bas. Impossible de dormir … odeur nauséabonde au niveau des toilettes Bref déçue
Séjour de 1 nuit en décembre 2023
Réponse de Guest Service Team HRHM le 12 déc. 2023
Cher Youssef,Nous vous remercions pour votre commentaire suite à votre récente expérience au Hard Rock Hotel Marbella.Nous sommes sincèrement navrés que votre expérience n'ait pas été à la hauteur de vos attentes et nous vous prions d'accepter nos excuses.Sachez que nous prenons vos remarques en grande considération et que celles-ci ont été transmises à l'ensemble de l'équipe afin d'améliorer notre service.Nous espérons avoir le plaisir de vous revoir pour un nouveau séjour.Cordialement,Guest Service Team

10/10 Excellent

Martin

Voyage en couple
Personnel très sympathiques, l’hotel est très propre.
Séjour de 7 nuits en octobre 2023
Réponse de Guest Service Team HRHM le 11 nov. 2023
Cher Martin,Nous vous remercions d’avoir pris le temps de partager votre feedback sur votre expérience au Hard Rock Hotel Marbella.Nous sommes ravis de lire votre satisfaction par rapport au service fourni par nos équipes, n’hésitons pas de partager vos remarques positives avec eux.Nous espérons vous revoir pour une nouvelle expérience parmi nous.Bien cordialement,Guest Service Team

10/10 Excellent

Wahid

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Guest Service Team le 25 oct. 2023
Dear Wahid,Thank you for your excellent rating! We pride ourselves in giving the best possible experience we can for you to have a rockin' time!Know that you always have a place to go here at the Hard Rock Marbella!Rockin' regards,

10/10 Excellent

Michel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2023
Réponse de Guest Services HR Marbella le 13 oct. 2023
Dear Michel,Thank you for the wonderful rating! We’re thrilled that you not only enjoyed our ideal location but also the service of our friendly staff. We are committed to continue providing rock-star worthy amenities to you and making your future stays legendary. Staying at your full disposal for anything you might need.

8/10 Bien

Victor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 9 nuits en août 2023
Réponse de Guest Service HRHM le 14 sept. 2023
Dear Victor,Thank you for choosing Hard Rock Hotel Marbella for your recent stay and for reviewing your experience with us.What a pleasure to read your flattering score, we feel sincerely happy to know that you fully enjoyed your experience with us, our greatest goal is your satisfaction and knowing we got to exceed your expectations leaves us feeling very proud.We will certainly pass on your message to the Band!We look forward to welcoming you back.Rockin regards,Guest Service Team HRHM

8/10 Bien

SALOMON

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
Très bon hôtel en général.
L'hôtel est magnifique. Nous avons été déçus par le fait que notre chambre n'a pas été nettoyée un jour, nous avons réclamé, car nous avions aussi besoin de serviettes pour la douche. À la réception ils ne se sont pas excusés et nous ont dit qu'il y avait beaucoup de monde. Je leur ai dit que ce n'est pas une raison pour ne pas faire la chambre. Ils l'ont nettoyée à 20h. Et mal. C'est scandaleux quand on connaît le prix ! Pour le reste c'est très bien. Une note particulièrement bonne à Anton qui travaille la nuit à la réception, et la dame cubaine qui s'occupe de la boutique de vêtements .Excellente ambiance à la piscine
Séjour de 2 nuits en août 2023
Réponse de Guest Service HRHM le 15 août 2023
Cher Salomon,Nous vous remercions d’avoir pris le temps de partager votre feedback sur votre récente expérience au Hard Rock Hotel Marbella.Nous sommes navrés que votre expérience n’ait pas été à la hauteur de vos attentes, et nous espérons que vous accepterez nos excuses.Nous espérons vous voir très prochainement pour une nouvelle meilleure expérience.Bien cordialement,Guest Service Team

2/10 Horrible

Brandon

Séjour de 7 nuits en août 2023
Réponse de Guest Service HRHM le 2 sept. 2023
Dear Brandon,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. At Hard Rock, we strive to deliver unparalleled service to all our valued guests and we are disappointed to know that you were unhappy with your experience. It is through your feedback that we can improve our services and set the bar for delivering authentic experiences. While we look into this backstage, please let me know if I can be of any further assistance.Your comments have been shared with the rest of the management team and will be carefully studied.It would be great to receive another opportunity from you. We remain at your entire disposal for anything you might need.Warmest regards,Guest Service Team

8/10 Bien

Laura

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bel hôtel, tout est refait à neuf, accès à la plage, casino dans l'hôtel, TV connectée, le spa était bien mais massages un peu chers. Point négatif : la chambre standard est vraiment très petite !
Réponse de Guest Service Manager HRHM le 4 avr. 2023
Chère Laura,Nous vous remercions vivement pour votre généreux commentaire suite à votre récente expérience au Hard Rock Hotel Marbella. Nous avons lu vos remarques avec plaisir. Nous ne manquerons pas de partager vos remarques avec nos équipes.Nous espérons avoir le plaisir de vous revoir très vite pour une autre expérience mémorable.Chaleureusement,Yasmine B.Guest Service Manager HRHM

8/10 Bien

imad

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en mars 2023
Réponse de Guest Service Team le 23 mars 2023
Dear Rocker Imad, Thank you very much for your feedback. We are happy to see your good puntuation. Hopefully we can welcome you back in the future. Rockin regards

10/10 Excellent

Vera

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in war klasse , sogar ein Upgrade erhalten. Das Personal am pool war leider nicht gut, haben nie geschaut ob man was bestellen möchte und man musste die immer suchen. Zimmer waren sauber, Frühstück war Mega
Séjour de 5 nuits en mai 2024

10/10 Excellent

Dewinder

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Guest Service Team le 19 mai 2024
Dear Rocker Dewinder,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 Excellent

natalia

Séjour de 4 nuits en mai 2024
Réponse de Guest Service Team le 19 mai 2024
Dear rocker Natalia,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 Excellent

Glenn

Séjour de 4 nuits en mai 2024
Réponse de Guest Services HR Marbella le 20 mai 2024
Dear Glenn,Thank you so much for your top review. We are thrilled to hear that you had such a positive experience during your stay at the Hard Rock Hotel Marbella.Thank you again for your high recommendation. We look forward to welcoming you back for another fantastic stay at the Hard Rock Hotel Marbella!Rockin regards

8/10 Bien

Stephen, London

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property and rooms were stunning but food in the evening for dinner was terrible. Breakfast was fine.
Séjour de 2 nuits en mai 2024
Réponse de Guest Service Team le 13 mai 2024
Dear Rocker Stephen,Thank you for sharing your feedback! We're thrilled to hear that you found our Rockin' Hotel stunning. We genuinely appreciate your honest comments about the dinner, and we will take steps to inform our Restaurant Team. We're glad you enjoyed the breakfast, and we look forward to the opportunity to provide you with a more satisfying dining experience on your next visit. We hope to welcome you back soon!Rockin' regards

10/10 Excellent

Robert, Carolina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful pool area and property convenient and walking distance to Puerto Banus nightlife and restaurants as well as to the beach area
Séjour de 3 nuits en mai 2024
Réponse de Guest Service Team le 10 mai 2024
Dear Rocker Robert,Thank you for your kind words, and we look forward to seeing you again soon for another wonderful experience. We are located in the heart of Puerto Banus next to all the point of interest.Thanks for your support!The band

10/10 Excellent

Abi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent stay
Séjour de 3 nuits en mai 2024
Réponse de Guest Service Team le 9 mai 2024
Dear Abi,Thank you so much for your fantastic review and for rating us 10/10! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 Excellent

Jean-Pierre

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 3 nuits en avril 2024
Réponse de Guest Service le 6 mai 2024
Thank you very much for taking the time to leave us a super puntuation. We hope to see you again at our Marbella Hard Rock venue and that we manage to achieve a 5 out of 5 rating.Thank you,Rockin' Rewards,Have a super rock and roll day!The Band!

10/10 Excellent

Dmitry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good weekend
Séjour de 3 nuits en mai 2024
Réponse de Guest Service le 4 mai 2024
Muchísimas gracias por la puntuación! Nos alegra enormemente saber que disfrutaron de su experiencia con nosotros. Esperamos darles la bienvenida muy pronto, Muchas gracias. un saludo Rockero. La Banda!!

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good hotel excellent staff
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 2 mai 2024
Thanks for the review of our Hard Rock Hotel Marbella; your kind words make up positive vibe for all the band,We are happy you enjoyed your stay and get a good experience with us.Hoping to welcome you back very soon!Rockin' Regards,The Band.

10/10 Excellent

Jack

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was mine and girlfriends first holiday together and it was perfect. The location. The food. I would love to return
Séjour de 4 nuits en avril 2024
Réponse de Guest Services HRHM le 26 avr. 2024
Dear Jack, Thank you for your fantastic review!It is great to see that you enjoyed your time with us and that you made rockin' memories!We hope we can welcome you again soon. Rockin' regards, Guest Service Team

10/10 Excellent

Oliver

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ein Traum
Séjour de 1 nuit en avril 2024
Réponse de Guest Service HR Marbella le 27 avr. 2024
Dear Rocker Oliver,Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, clean, helpful staff. Check in is painful
Séjour de 7 nuits en avril 2024
Réponse de Guest Services HRHM le 20 avr. 2024
Dear Rocker Paul,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 Excellent

Fraser

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de Guest Service Team le 20 avr. 2024
Dear Rocker Fraser.Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 Excellent

Bradley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Guest Services HRHM le 18 avr. 2024
Dear Bradley, Thank you for your 5/5 rating!We hope we can welcome you again soon. Rockin' regards, Guest Service Team

8/10 Bien

Mark

Séjour de 4 nuits en avril 2024
Réponse de Guest Service le 4 mai 2024
Thank you very much for taking the time to leave us a comment. We hope to see you again at your hotel in Marbella. Hopefully next time we can manage to achieve a 5 out of 5 rating. If you do not mind can you please leave a message on the survey of Expedia. Thank you, and have a super rockin' day!! The band :)

10/10 Excellent

Duncan Oliver

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent hotel. Room was very clean and so quiet would highly recommend staying here
Séjour de 5 nuits en avril 2024
Réponse de Guest Service Team le 14 avr. 2024
Dear Oliver,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again! Guest Service Team

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 3 nuits en avril 2024
Réponse de Guest Service Team le 14 avr. 2024
Dear James,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de Guest Service Team le 11 avr. 2024
Dear Peter,Thank you so much for your fantastic review and for rating us 10/10! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Guest Service Team le 6 avr. 2024
Dear David,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

6/10 Satisfaisant

Paul

We arrive after midnight but I have already emailed the property about the sofa bed and stuff reminding them to be ready ( though it was already included and mentioned in expedia website) 1am we are waiting for bed covers and linen and making our own sofa bed and been requesting about pillow and stuff.. 2:44 am it arrive when we are so tired from a 3 hour flight.. very disappointed
Réponse de Guest Services HRHM le 6 avr. 2024
Dear Paul,Thank you for taking your time to share with us your feedback.We deeply regret to hear about your unsatisfactory experience. We value all feedback from our guests and take every aspect of their stay very seriously. Our aim is to provide a welcoming and comfortable environment for all our guests, and we will take immediate steps to address your concerns. We appreciate your feedback and hope to have the opportunity to welcome you back for a much more satisfactory experience. Please feel free to reach out to us directly if there's anything else we can assist you with.Best regards,

10/10 Excellent

kirja

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de Guest Services HRHM le 31 mars 2024
Dear Kirja,Thank you for your excellent rating.We hope we can welcome you back soon for another rocking stay!Rockin' regards, Guest Service Team

10/10 Excellent

Erin

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Lovely hotel. Close walk to shops and beach.
Séjour de 2 nuits en mars 2024
Réponse de Guest Service Team le 28 mars 2024
Dear Erin,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

8/10 Bien

Holly

Voyage en famille, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
The stay was just “ok”. Good points, nice selection at breakfast, bar staff & check in staff were nice. Cleaning staff were very friendly. The location was good to where we needed to be. Poor points, staff at breakfast were very rude, the cleaning was non existent (hairs from previous guests all over our hotel room) our room was above a VERY noisy nightclub we had to get moved!
Séjour de 4 nuits en mars 2024
Réponse de Guest Service Team le 22 mars 2024
Dear Holly, Thank you for your review.We are really sorry that your experience at the hotel was not what you expected. We weren't aware of your issue regarding cleaning, we would've loved to have provided you with excellent service and advised the housekeeping staff for another cleaning. Regarding the noise coming from the external restaurant, we apologize and we hope you got to enjoy the room we provided for you in the end. We hope we can welcome you back and give you a rockin' experience. Kindly, Guest Service Team

10/10 Excellent

Morgan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel with beautiful pool, lobby and bar areas. Easy (and free) parking right next to the hotel, and a nice little walk away from Puerto Banus. Would definitely stay again
Séjour de 1 nuit en février 2024
Réponse de Guest Services HRHM le 4 mars 2024
Dear Morgan,Thank you very much for this amazing rating! We are glad that you enjoyed your experience so much. We are looking forward to welcome you back in Puerto Banus! Many thanks again.Rockin Regards,Guest Service Team HRHM

10/10 Excellent

Ali

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tidy, Clean, plenty of free parking spots, plenty of cafes & great restaurants
Séjour de 5 nuits en février 2024
Réponse de Guest Services HR Marbella le 25 févr. 2024
Dear ALi,Thank you for taking the time to share your feedback regarding your recent stay at Hard Rock Hotel Marbella. We are delighted to hear that you enjoyed your visit and we were able to provide you with what we’re known for - authentic experiences that rock. You can always count on our team of professionals and enjoy the red-carpet experience at Hard Rock. We are committed to continue providing rock-star worthy amenities to you and making your future stays legendary.We hope we can welcome you back again soon!Rockin' regards, Guest Service Team

8/10 Bien

Magnus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en février 2024
Réponse de Guest Services HR Marbella le 23 févr. 2024
Dear Magnus, Thank you for your rating. We hope we can welcome you back again soon!Rockn' regards, Guest Service Team

10/10 Excellent

S w

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect!
Fantastic, all staff were brilliant!
Séjour de 3 nuits en février 2024
Réponse de Guest Services HR Marbella le 22 févr. 2024
Thank you for your exceptional review! We are happy to hear your enjoyed your experience with us.We are pleased to hear our staff made your time with us enjoyable, we will pass on your positive comments to our colleagues! Rockin' regards, Guest Service Team HRHM

10/10 Excellent

Sarah

Séjour de 3 nuits en février 2024
Réponse de Guest Services HR Marbella le 22 févr. 2024
Dear Sarah Thank you for the wonderful rating!We hope we can welcome you back again in the future. Rockin regards, Guest Service Team HRHM

10/10 Excellent

Emma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel! Perfect location and luxurious.
Séjour de 5 nuits en février 2024
Réponse de Guest Services HR Marbella le 22 févr. 2024
Dear Emma, Thank you for your exceptional review! We are happy to hear your enjoyed your experience with us, we look forward to welcome you back for your next visit. Rockin' regards, Guest Service Team HRHM

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Nice but lacks personal touches
This is a clean and well presented hotel however lacks personal touches and felt that some queries were met with a very standard corporate response. Examples include not replenishing tea, coffee and milk on a daily basis which seemed poor for a 4 star hotel and also no recognition of a big celebration we had while staying at the hotel. The lack of these basic personal experiences which have never been an issue at other hotels is the main reason for the lower rating.
Séjour de 3 nuits en février 2024
Réponse de Guest Services HR Marbella le 20 févr. 2024
Dear Rocker,We are really sorry to hear that you didnt enjoy your stay at the hotel. We feel that there might have been some kind of miscommunication between you and the staff of the hotel. We do offer the replenishing of tea and coffee in the rooms. We do take in consideration our customers celebrating special occasions at the hotel, this is why we think that we might have missed your special celebration. We are truly sorry about that. If you want to get in touch with our Guest Services department and discuss this further, we might be able to change your experience in the future.

4/10 Médiocre

Jan

Les points forts : Personnel et service
Les points faibles : Propreté et confort de la chambre
Hotellet fejler ikke noget. Godt poolområde. Men for os - aaalt for meget larm fra 7 morgen til nat er der meget høj musik. Måske fylder det så meget da der samtidig er meget larm fra vejen også på værelset.
Séjour de 6 nuits en février 2024
Réponse de Guest Service Team le 20 févr. 2024
Dear Rocker, Thank you for taking the time to share your feedback with us. We're truly sorry to learn that the noise disrupted your comfort. Ensuring a peaceful stay is paramount for us, and we deeply regret any inconvenience caused. Your valuable comments will certainly guide us in implementing measures to mitigate such disturbances in the future. We hope for the opportunity to welcome you back and provide you with an improved experience that exceeds your expectations.

10/10 Excellent

MAURICIO

Séjour de 1 nuit en février 2024
Réponse de Guest Services HR Marbella le 17 févr. 2024
Dear Rocker Mauricio,Thank you very much for this amazing rating! We are glad that you enjoyed your experience so much. We are looking forward to welcome you back in Puerto Banus! Many thanks again.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 7 nuits en février 2024
Réponse de Guest Services HR Marbella le 17 févr. 2024
Dear Rocker,Thank you very much for taking the time to lave your rating! We are looking forward to welcome you back in Puerto Banus! Many thanks again.

8/10 Bien

Cynthia, Carcavelos

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gorgeous property in a good location! Bed was super comfortable and design, on point. Huge tv with ability to.cast from phone. Frustrations: no a/c in room (I guess it's seasonally available, but my room was way too warm!); food options extremely limited (buffet or room service only) for breakfast and dinner; some snacks available at.lunch time (at the one bar)but few choices overall; kettle in room, but charge over €3 for tea bag or coffee pod... just crazy for this kind of property. I'm sure there are travelers for whom this scenario would work out, but for me, it was disappointing.
Séjour de 4 nuits en février 2024
Réponse de Guest Service Team le 14 févr. 2024
Dear Cynthia,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay. However, we sincerely apologize for any frustrations you encountered during your time with us. Your comments have been duly noted, and we are committed to using them to enhance our services. Please accept our apologies for any inconvenience caused during your stay and we hope to welcoming you back very soon!Rockin regards,

6/10 Satisfaisant

Roger

Les points faibles : Confort de la chambre
The stuff in the bar i s screming shoot?
Séjour de 1 nuit en février 2024
Réponse de Guest Service Team le 14 févr. 2024
Dear Roger,Thank you for choosing Hard Rock Hotel Marbella and for taking your time to share with us your feedback. We're truly sorry that you felt there were raised voices from our staff members. Your feedback is invaluable to us, and we appreciate you bringing this to our attention. Please rest assured that we will address this matter internally to ensure a more pleasant experience for all our guests in the future. Thank you again for sharing your thoughts with us.Rockin regards,

10/10 Excellent

Kunaal A

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic resort and amenties
Séjour de 4 nuits en février 2024
Réponse de Guest Service Team le 11 févr. 2024
Dear Kunaal A,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

8/10 Bien

Tim

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Guest Service Team le 11 févr. 2024
Dear Tim,Thank you for your feedback and for choosing Hard Rock Hotel Marbella! We're glad to hear you had a positive experience overall. If there's anything specific you think we could improve upon, please don't hesitate to let us know. We're always striving to make our guests' stays even better. We hope to welcome you back soon!

10/10 Excellent

Doreen

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de Guest Service Team le 10 févr. 2024
Dear Doreen,Thank you so much for your fantastic review and for rating us 10/10! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!