Borne des arrivées/des départs
Vérifier la disponibilité

Avis sur Riad Haraka

3.5 out of 5
Riad Haraka
49 Derb El Karma, Sidi Ahmed Soussi, Marrakech

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 27 avis sur 46." "
Note des voyageurs de 8 (Bien), d’après 13 avis sur 46." "
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 46." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 46." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 46." "

9,0/10

Propreté

8,8/10

Personnel et service

9,6/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

10/10

Écoresponsabilité

Avis

10/10 Excellent

Mustapha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Personnel très agréable, aux petits soins. La chambre est très confortable. Nid y avons passé un très bon moment!
Séjour de 1 nuit en novembre 2022

2/10 Horrible

Rachid

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Attrape nigo
On a dormi dans la voiture !! Impossible a trouvé cette établissement même avec gps et même en demandant au gendarme ou au taxi ! Déçu déçu déçu...
Réponse de Catia le 29 avr. 2018
Bonsoir, Nous sommes vraiment désolé si vous avez pas trouvé le riad notre réceptionniste vous a bien dit au parking Yacout quartier Bab Doukala. Expedia vous a remboursé la totalité de votre réservation. Nous ne méritons pas la note de 1 surtout quand le client n'à même pas logé au Riad. Cordialement Catia

10/10 Excellent

Philippe, Lille

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Riad idéalement placé et au calme
Très bonne expérience durant notre WE prolongé à Marrakech. Idéalement situé dans la Medina. A 10 mn à pied de la gare routière, 20 mn du Gueliz et 15 mn de la Koutoubia. Jolie petite terrasse au calme. Possibilité de repas le soir sur simple demande... Endroit calme et accueillant. Possibilité de se garer sur un petit parking a proximité (denrée rare au sein de la Medina !). Petit déjeuner de qualité servi dans le patio. Merci à Catia et son équipe pour l'accueil...
Séjour de 3 nuits en mars 2018
Réponse de Catia le 9 avr. 2018
Bonsoir Philippe, Merci d'avoir pris le temps d'écrire ce commentaire positif qui nous donne beaucoup de motivation à toute l'équipe Salutations à vousage deux et au plaisir de vous revoir

8/10 Bien

Fanny, Paris

Les points forts : Propreté et personnel et service
Riad acceuillant
Je recommande cet endroit qui possède toutes les qualités pour passer un bon moment à Marrakech : lieu agréable, personnel au petit soin et arrangeant, bonne situation, petit déjeuner bon et copieux, bonne literie. Les chambres sont un peu petites et donne directement sur le patio, ce qui manque un peu d'intimité quand on est en bas mais je pense que c'est typique des Riad. Au global ce fut quand même un très bon séjour.
Séjour de 4 nuits en février 2018
Réponse de Catia le 25 févr. 2018
Je vous remercie de votre commentaire ce fût également un plaisir de vous accueillir. Au plaisir de vous revoir Catia

8/10 Bien

sophie, france

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super
Très beau Riad, super chambre, super petit déjeuner copieux et le personnel est très gentil et très arrangeant! Merci à eux! Le seul bémol c'est qu'il n'y a pas de petit coin piscine
Séjour de 3 nuits en septembre 2017
Réponse de catia le 16 sept. 2017
Merci pour votre commentaire Sophie

8/10 Bien

Amine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

katya, montreal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Belle riad au cœur de la médina
Belle riad mais un peu éloignée de la porte d'entrée de la médina donc difficile d'accès. Le personnel est très serviable et nous a reçu avec beaucoup de gentillesse. Les repas était magnifiques. On nous a emmener à l'aéroport au frais de l'hôtel. Katya, la propriétaire, est très gentille.
Réponse de Riad Haraka le 4 mai 2017
Merci pour votre message , il nous aide à avancer chaque jour. Au plaisir de vous revoir prochainement

8/10 Bien

Joe Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Equipe très serviable et chambre confortable
Les propriétaires et leur équipe sont très serviables et aux petits soins de leurs clients. L'emplacement n'est pas optimal mais la qualité du service et le confort des chambres le font vite oublier. Merci de nouveau à l'équipe pour le bon séjour!
Réponse de General Manager le 28 sept. 2016
Bonjour, Je vous remercie de votre avis c'est le plus important pour nous la satisfaction des clients. Je vous souhaite une excellente semaine Cordialement Catia

10/10 Excellent

Patrice, Montreal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice Riad
Very nice stay! The place is clean and well situated. The terrasse have an awesome view at night. Mohamed was a GREAT host. The best! The man makes the place.

6/10 Satisfaisant

Voyageur vérifié

10/10 Excellent

Maria, New York

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very beautiful and cozy place to stay. Feel like home. Host is very friendly and helpful.
Séjour de 1 nuit en janvier 2020
Réponse de catia propriétaire le 24 janv. 2020
Hello, thank you very much for your comment thank you very much for your comment. cordially Catia

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice Riad, a little out of the way. Quiet area. The proprietors are very nice. Made sure we got to the airport even though there was a problem with the transport. The in-house dinner was ok but you're better off going to the restaurant on Riad Larrouse Square a few blocks away.
Séjour de 3 nuits en septembre 2019
Réponse de Catia le 4 oct. 2019
Hello, Thank you for the comment Greetings from the whole team Catia

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en avril 2019
Réponse de Catia le 23 avr. 2019
Hello, thank you for taking the time to put a positive note. cordially Catia

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Otroligt trevlig personal, superfint rum och trevlig takterrass.
Séjour de 3 nuits en avril 2019
Réponse de Catia le 18 avr. 2019
Hello, Thank you for your comment Greetings from Morocco Catia

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en février 2019
Réponse de Catia le 4 mars 2019
Hello, Thank you very much for your rating. cordially Catia

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
No frills Easy to find Located in the Medina Close to shopping stalls Staff is helpful and speaks ok English Tips - wear comfortable walking shoes not flip flops or Moroccan slippers and be prepared to haggle for everything! Especially watch out for anyone that acts like they are trying to be helpful. They will ask you for money afterwards and usually without really helping you. This is common in all of the cities in Morocco.
Séjour de 2 nuits en octobre 2018
Réponse de Catia le 24 oct. 2018
Thank you for your comment

10/10 Excellent

Ángel Luis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Una joya oculta
Al llegar la zona no está arreglada en cuanto a las calles o limpieza, pero es la apariencias general de la zona. Pero el riad en si y los trabajadores son maravillosos. Te dan la atención y facilidades que necesites. Está a media hora andando hasta la plaza Fna, una delicia perderse entre sus callejones.
Séjour de 5 nuits en septembre 2018
Réponse de Catia le 6 oct. 2018
muchas gracias Saludos Catia

8/10 Bien

paul, australua

Les points forts : Propreté
Traditional riad
Despite the property undergoing some renovations, i enjoyed my 3 night stay. It is located right in amongst the narrow streets and alley ways of the old centre. Easy walk down through the bazaars to the msin square. Be prepared for a walk through a maze abd its helpful to havd google maps! Staff were very friendly, breakfast fabulous and juddt an authentic experience.
Séjour de 3 nuits en juin 2018
Réponse de Catia le 1 juil. 2018
Thank you very much for comment, It's a pleasure to see you again Catia

10/10 Excellent

Deanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The staff make this Riad, they can’t do enough for you. They made reservations for us, booked taxis, picked us up from the airport, walked us part way to our destination on one occasion as we were worried we’d get lost etc. The rooms were cleaned daily and had everything you need including a proper hairdryer. Convenient location. Breakfast was great too.
Séjour de 3 nuits en juin 2018
Réponse de Catia le 21 juin 2018
Hello Deanne, Thank you for your comment, it gives us a lot of motivation and we look forward to seeing you again. A big thank you from the whole team Catia

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hi all, My partner and I stayed here at the lovely Riad Haraka for 10 nights as a central base as we were hiking up Mount Toubkal. We were picked up at the airport promptly which was great because after reading other reviews about the location, we were slightly worried about getting lost. When the door opened, we were welcomed by a great guy who checked us in, took our bags to our room and served us tea on the terrace whilst chatting to us which was nice. There was a slight issue on the first night. Our room we booked was double booked so we had to stay in another room. This wasn’t a major issue, the temporary room was nice for the 1 night and we moved rooms at 10am the next morning. The Riad This Riad is gorgeous. Love the décor and it’s so peaceful. They have a pet turtle and we fed him a few times on the terrace  Other guests were friendly. Staff were great. They took us in to Jema El Fena to show us the way which was nice. Breakfast was huge and tasty and served whenever you came down. Rooms and Riad extremely clean, always came back to a lovely made room with fresh towels etc. We had Tagine with them one lunch and it was very tasty and reasonably priced at 150dh pp. Sweet tea is a must, I loved it. The room We booked the Junior Suite. Great room!! Bed was fantastic, lovely décor and en-suite with a good shower etc. nothing I can say other than we loved it. The location It’s very true – you can get lost walking the streets. One thing I did was select a central
Séjour de 10 nuits en mai 2018
Réponse de Catia le 4 juin 2018
Hello, Thank you very much for taking the time to write this review It is really important for the whole team that the customers be satisfied that it gives me a lot of motivation to continue. hope to see you Catia

10/10 Excellent

Dani, Barcelona

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tu hogar en Marrakech
Este Riad es un oasis de paz dentro de la medina. Aunque se encuentra algo retirado de la famosa plaza Jamma el Fna, en realidad está a un paseo de 15 minutos y se agradece estar en una zona algo más tranquila. Además está muy cerca de restaurantes de calidad. Pero lo mejor de todo es el trato recibido en todo momento por Catia y su equipo, siempre dispuestos a facilitarnos la vida y hacernos sentir como en casa. Destacar también su cocina, de platos típicos marroquíes,es también muy recomendable.
Séjour de 4 nuits en avril 2018
Réponse de Catia le 5 mai 2018
Buenos dias, Muchas gracias por su comentario que nos motiva mucho para el trabajo, todo el equipo le agradece pronto saludos Catia

10/10 Excellent

nik, duisburg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice riad
We made a 4 Day Trip to morocco and enjoyed riad haraka during our stay !
Séjour de 4 nuits en mars 2018
Réponse de Catia le 11 avr. 2018
Hello, Thank you for your comment it gives us a lot of motivation all the staff thank you. It's a pleasure to see you again Catia

10/10 Excellent

lorena, Valencia, España

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excelente
Tanto el personal como las instalaciones han sido magnificas. No han tratado como un miembro de la familia más. Además esta muy cerca de la plaza principal.
Séjour de 4 nuits en janvier 2018
Réponse de Catia le 12 févr. 2018
Thank you very much for your comment the staff thank you. Greetings Catia

8/10 Bien

Adrian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en janvier 2018
Réponse de Catia le 23 janv. 2018
Thank you for your vote Catia

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastico in tutto e per tutto
Esperienza meravigliosa, soprattutto per la calorosità e la disponibilità di tutto il personale. Delle persone veramente uniche. La struttura era stupenda, e l ospitalità fantastica.
Séjour de 3 nuits en novembre 2017
Réponse de propriétaire le 23 nov. 2017
Grazie mille per il vostro commento Saluti da tutta la squadra Grazie

8/10 Bien

hanna, Chen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Inside Medina lanes, residential crowded
Friendly staff, owner; terrace breakfast included; authentic artistic black African decos; no TV in room; owner also has travel agency can book Local trips to Berber, Safari. Wonderful stay
Séjour de 1 nuit en juillet 2017
Réponse de Celine le 8 juil. 2017
Hi, Thank you for your message. Celine

10/10 Excellent

raisha, london

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nice morrocan style hotel
We arrived late to the city and they had a driver waiting for us in the train station, who took us to the hotel. once we arrived they gave us tea and explained us how to move in the city. The room was very nice decorated and clean. the breakfast was not buffet but it was very nice as well. the whole experience was great.
Séjour de 1 nuit en juin 2017
Réponse de Celine le 8 juil. 2017
Many thank Raisha to write a review. See you next time.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful Moroccan Riad
The hotel (Riad) was beautiful and tastefully decorated. Management were especially kind and accommodating. Breakfast was really nice. Touts- Do not ask for directions from any young men on the street. If you do, they assume you want a guide and will follow you for as long as you allow and then demand money from you. The hotel is about a 20 minute walk to the souk and finding your way back is difficult at first. The only hassle free way to ask for directions is to ask a shopkeeper (as they are anchored to their shop) and will give directions freely and without obligation.
Réponse de catia le 13 juin 2017
Thank you for your positive comment as it is a motivation for all staff thank you very much The owner Catia

8/10 Bien

Justin, Florida

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to crash
The staff was great. They arranged for an airport pickup even though I didn't get in until 1:30 am. They had the room ready for me. Staff was helpful with how to get around area and arranged for transport back to airport.
Réponse de Riad Haraka le 9 mai 2017
Hi, Thank you for your message. See you next time Céline

10/10 Excellent

Tim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good Service And Friendly Staffs
This hotel can provide services that can bring you from airport to hotel, and the staffs are patient and friendly, the room is clean and tidy. Strongly Suggest! The only disadvantage is not easy to find the location.
Réponse de Riad Haraka le 2 mai 2017
Hi, Thank you for your message See you next time

10/10 Excellent

Ahmed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful stay
Amazing stay at this riad, very helpful staff. Thanks Ibrahim and Catia

8/10 Bien

Andres, Valladolid-España

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Riad cómodo y bonito.
No está en la zona más turística cosa que agradecimos.

10/10 Excellent

Franchesca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would recommend
I traveled to Marrakech with a friend. The riad is located in the centre and we arrived really late so we felt a little unsafe on our way to the hotel but Cathy and the guys who worked there made us feel very welcome and safe. Best customer service I have received was in this riad! I would 100% recommend it, we really enjoyed our stay.

6/10 Satisfaisant

Won Woo

보통
위치가 매우 매우 불편!! 하지만 미리 연락하면 공항으로 픽업나온다함. 물이 굉장히 비쌈!!
Réponse de General Manager le 16 sept. 2016
Hello, Thank you for your review it is very important to accomodate our customers, we offer you a transfer and we will have to contact the finish. For water the price is more expensive it is normal is a Riad it will not be the same as a super market. We do our best to satisfy our customers. cordially Catia

4/10 Médiocre

Rafael, Santos

Les points forts : Propreté
Very hard to find with GPS and full of touts nearb
The hotel is not located where it shows on the map. We tried finding it with Google Maps, but weren't able to. Some touts got to us and we accepted their "help" because there was nothing we could do. They got us there but, of course, demanded money for it. Thankfully I only had a few coins in my wallet, and gave them about 22dh, which they were not at all happy about and kept asking for more. After we punched the hotel door a few times, the owner appeared and they vanished. The owner's wife said that she sent us a text, she didn't say what she wrote, but we didn't get it since we don't have mobile signal outside Brazil. They should send people emails instead. The owner was nice and even spoke portuguese. But when we complained about the touts and the wrong location of the hotel on hotels.com, he completely ignored us, and seemed annoyed by our question, so we decided to let it go. We memorized the way to the hotel and thankfully didn't get lost again. The shower head was broken, we had to hold it while taking a shower. There was only a shower curtain, so the bathroom floor got wet. It is very hard to sleep past 7a.m., there was a lot of noise of plates and silverware being handled. Breakfast is plain and the guy who serves it takes a long time to prepare it. We had to wait for over 20 minutes on our first day. I would not stay there again and would not recommend to anyone going to Marrakech, there are many nicer hotels outside the medina with similar prices.

10/10 Excellent

siv

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic hotel experience. A home away from home!
This is the place to stay in Marakech. I can not recomend this hotel enough.

10/10 Excellent

Melanie , Ottawa, ON, Canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing riad!
my husband and I stayed at the Riad during our stay in Morocco for our honeymoon. Upon arrival, we were both surprised at how narrow the roads were to get to our hotel and amazed at how cars were passing through it. The hotel was not exactly at the location on google maps, but was not far. You cannot reach the Riad by car but need to walk less than 5 minutes from a parking lot. Even though we arrived late at night, we were greeted by Said, Riad host, and amazing moroccan tea. He was very welcoming and showed us our room which we were so glad had AC because it is hot in Morocco! We both loved our experience in Morocco and at the Riad, the staff were always so nice and very helpful if we needed to go out to get water or food, they would accompany us since it is very easy to get lost in the square. The RIad is beautifully decorated and immerses you in the culture, we both wanted a more authentic experience than staying at a hotel and you get exactly that at the Riad. Having only 6 rooms, you can get to know the other guests and interact with the staff on a more personal level. They make you feel like old friends and like this is your home away from home as well. We would highly recommend the Riad to anyone planning a trip to Marrakech. The people were so welcoming and made sure our stay was amazing.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Buena relacion calidad precio. Buen servicio.
Encargado del riad extremadamente amable y servicial. Riad muy bonito un poco complicado de localizar. Habitacion agradable con buen aire acondicionado. Desayuno corriente y moliente,mas bien para olvidar, quiza porque mi oferta no era muy cara.

10/10 Excellent

Hisham, London

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Brilliant authentic hotel
Brilliant authentic hotel. The staff are excellent and the room was very confortable.

10/10 Excellent

danielle, Almere

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Prima voor een paar dagen!
Riad ziet er goed verzorgd uit. Zelf hebben wij een avond gegeten in het riad en was echt heel goed! Said staat altijd voor je klaar en helpt je graag met het uitzoeken van bijvoorbeeld excursies en leuke restaurants en zwembaden om smidshaard te chillen! Kamer werd elke dag netjes schoongemaakt. Airco was aanwezig en maakte geluid alleen leek hij alleen niet heel Goed te werken..

10/10 Excellent

Jasmine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect little piece of peace in Marrakech
The hotel staff were super friendly and helpful! Marrakech can be a little overwhelming, but the Riad really was a nice respite. The staff really made me feel at home and it was so nice. I could not have stayed at a better place.

10/10 Excellent

Shatema, Brooklyn, NY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best in Marrakech
I absolutely loved my stay at Riad Haraka and I completely understand why it's a fan favorite. Said and company were among the best hosts I've ever encountered. The vibe is so chill, the place is gorgeous and the terrace is sublime. Whenever I'm in Marrakesh and its available, I'll stay here.

10/10 Excellent

SUSANA, murcia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
muy acojedor
Riad con mucho encanto trato amable y familiar, desayuno muy completo y abundante se amoldaron a nuestras necesidades, nos recogieron en el aeropuerto hasta la puerta del riad, sin duda muy recomendable un saludo y muchas gracias.Susana y fran

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worst stays ever. Unfriendly behaviour by Owner.
This was the most notorious neighborhoods I have ever stayed in my life in any country. Riad's are just homes converted to a hotel. The owner was a grumpy fellow and not friendly at all. Only cash and no credit card. The only saving grace was the morning breakfast. Not a friendly place to be in. The neighborhood sucks.

10/10 Excellent

Denyse, Downpatrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Home from home
Everything about this Riad is first class. Nothing is too much trouble and the standard overall is impeccable, just like staying with family, a real home from home A beautiful Riad, everything is clean and the food is amazing. All the staff are very friendly and helpful

10/10 Excellent

Anne Kari, Voss

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kan anbefales!
Rent og koselig Riad, hyggelig personell, fin takterasse, rolig område. Vi fikk servert en god frokost når vi stod opp, samme hva klokka var! Gåavstand til markedet og soukene, men ønsker du å ta taxi dit koster det max 25 kr/30 dirham.