Piscine extérieure, parasols de plage, chaises longues

Avis sur Sol Oasis Marrakech - All Inclusive

4 out of 5
Sol Oasis Marrakech - All Inclusive
Ouahat Sidi Brahim, Douar Ben Rahmoun, Marrakech, Marrakech

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 45 avis sur 59." "
Note des voyageurs de 8 (Bien), d’après 9 avis sur 59." "
Note des voyageurs de 6 (Satisfaisant), d’après 4 avis sur 59." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 59." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 59." "

9,6/10

Propreté

9,4/10

Personnel et service

9,4/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

HELENE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 4 nuits en mai 2024
Réponse de Rachida Arifi, Guest Experience Manager le 11 mai 2024
Dear Helene,Thank you for such a positive review.It warms our hearts to know that the immaculate state of our hotel and the top-notch condition of our rooms stood out to you, reflecting our commitment to providing a pristine oasis for our valued guests. While it seems we have room to enhance the service experience, we appreciate your generous rating and acknowledge that there is always space to grow and elevate the care we provide. Rest assured, we're on it!It would be our pleasure to have you return on another occasion. Thanks for choosing our Sol Oasis MarrakechVery best wishes,Rachida Arifi, Guest Experience Manager

10/10 Excellent

Christiane

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les repas étaient délicieux et très variés.
Séjour de 3 nuits en février 2024
Réponse de Rachida Arifi / Guest Experience Manager le 29 févr. 2024
Chère Christiane,Nous vous remercions d'avoir pris le temps de nous faire part de votre retour si positif. Nous œuvrons pour faire en sorte que nos hôtes se sentent bien accueillis et il est très gratifiant de lire que vous avez apprécié votre séjour surtout au niveau des repas que vous avez trouvé délicieux et très variés. Votre avis positif est une récompense et un encouragement pour les membres de notre équipe à poursuivre leurs efforts pour maintenir nos standards élevés.Nous espérons tous vous accueillir à nouveau à l'avenir. Merci d'avoir choisi le Sol Oasis Marrakech. Bien à vous,

10/10 Excellent

stephane

Séjour de 4 nuits en décembre 2023

10/10 Excellent

stephane

Séjour de 3 nuits en décembre 2023
Réponse de Rachida Arifi / Guest Experience Manager le 29 févr. 2024
Dear Stephane,Thank you very much for reporting your experience about your stay at Sol Oasis Marrakech. From the top score you granted us, we can presume that you had a great time with us! This top review was shared among our team which is a reward for their amazing work. We look forward to welcoming you back in the future. Thanks for choosing Sol Oasis Marrakech warm regards,

10/10 Excellent

Mounia

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en octobre 2023

2/10 Horrible

CATHERINE

Voyage en famille
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Plus jamais !
Déçue de cet hôtel, très bruyant le soir jusque minuit, pas adapté aux enfants, 1 seule piscine ou tout s'y passe (l'aquagym 2 fois par jour, water polo...) Lorsqu'il y a du monde c'est vraiment pas top ! Zéro pointé pour les cocktails (mojito fait a base de citron jaune, 3 feuilles de menthe, b1cardi et 7up) ! Pas de Pina colada pourtant présent sur la carte, la cause : la serveuse nous dit que le lait de coco coûte trop cher ! A ce moment là, on le retire de la carte !!!! pas beaucoup de choix au bar une formation devrait être donnée aux serveurs afin de savoir faire des cocktails ! Hôtel situé au milieu de nulle part, a 30min du centre rien autour Spa excessivement cher, plus cher qu'en France mais très beau (heureusement) Beaucoup de marocains, qui bizarrement payent la moitié de notre peux pour les mêmes prestations ! Points positifs : propreté, qualité des repas, sympathie des serveurs au restaurant, chambre spacieuse mais salle de bain pourrie ! Je ne retournerai plus jamais dans cet hôtel ! Heureuse de rentrer au bout de 12 jours !
Séjour de 11 nuits en juillet 2023

8/10 Bien

Abdelhadi

Séjour de 1 nuit en juillet 2023

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de Rachida Arifi / Guest Experience Manager le 29 mai 2023
Cher Anonymous,Nous tenons tout d'abord à vous remercier pour nous avoir fait part de votre expérience après votre séjour au Sol Oasis Marrakech.Nous sommes ravis de savoir que vous avez passé de bonnes vacances parmi nous et nous ne manquerons pas de féliciter toute l'équipe pour leurs efforts. Nous vous assurons que la satisfaction de nos hôtes est notre priorité absolue et pour ce, rien n'est trop difficile pour nous afin de l'obtenir. Nous sommes impatients de vous accueillir à nouveau dans le futur. Merci d’avoir choisi le Sol Oasis Marrakech. Sincères salutations

10/10 Excellent

Youssef

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cedt un hôtel au top familial et très propre
Séjour de 4 nuits en mai 2023
Réponse de Rachida Arifi / Guest Experience Manager le 29 mai 2023
Cher Youssef,Nous tenons tout d'abord à vous remercier pour nous avoir fait part de votre expérience après votre séjour au Sol Oasis Marrakech et de votre 5/5 retour!Nous sommes très heureux et fiers de savoir que vous avez passé de bonnes vacances parmi nous et nous ne manquerons pas de féliciter toute l'équipe pour son excellent travail. Nous sommes impatients de vous accueillir à nouveau dans le futur. Merci d’avoir choisi le Sol Oasis Marrakech. Bien à vous.

8/10 Bien

Issam

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
Sejour bon dans l'ensemble
De riu taghazout directement a sol oasis c'était un choque pour nous mais je vais rester objectif , Points + : Propreté, animateurs, cuisiniers et serveurs sympathique. Points - : l'établissement est vieillot, les chambres sont tres petites, mini bar vide , une bouteilles d'eau par séjour, réception pas sympa , buffet bien décoré mais de pret rien n'est tentant et manque beaucoup de qualité et de goûts , pour le service malgré le all in il y a beaucoup d'extra, si vous etes habitué a un autre standing ici faut s'organiser comme pour un vol rayanair hhhh , il faut s'approvisionner au bar de petite bouteilles d'eau et de boissons avant 23h sinon l'eau passe en extra a la réception, ah oui et caution pout les serviettes . Sinon globalement on a passé un bon moment mais on y reviendra pas
Séjour de 5 nuits en septembre 2022
Réponse de Guest Experience Manager le 27 nov. 2022
Cher Issam,Nous vous remercions tout d'abord, pour avoir pris le temps pour partager votre expérience au Sol Oasis Marrakech.Nous sommes heureux d'apprendre que vous avez apprécié votre séjour parmi nous. Toutefois, nous regrettons que vous avez eu l'impression que le service fourni par notre équipe n'était pas à la hauteur de vos attentes et nous allons aborder ce point avec eux. Nous espérons avoir l'occasion de vous accueillir à nouveau à l'avenir.Merci d'avoir choisi le Sol Oasis MarrakechRachida ArifiGuest Experience Manager

10/10 Excellent

Mickael

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en mai 2022
Réponse de Arthur Leopold Leleu le 3 juin 2022
Cher Mickael le, Un grand merci de la part de toute l'équipe Sol Oasis Marrakech pour votre note! C'est un immense plaisir de savoir que vous avez tant apprécié votre séjour parmi nous que vous nous avez récompensé avec la note la plus haute! Nous espérons vous accueillir à nouveau très bientôt, Bien à vous & Stay Safe Arthur Leopold Leleu Guest Experience Manager

10/10 Excellent

FREDERIC

Séjour de 4 nuits en octobre 2021
Réponse de Arthur Leopold Leleu le 18 mars 2022
Cher Frederic, Merci d'avoir pris le temps de partager votre expérience parmi nous. Nous sommes heureux de savoir que vous avez apprécié votre séjour et soyez assuré que nous allons le partager avec nos équipes. Nous espérons vous accueillir à nouveau très bientôt, Bien à vous & Stay Safe

8/10 Bien

Hafid

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Reposant
Séjour de 1 nuit en août 2021
Réponse de Arthur Leopold Leleu le 3 sept. 2021
Cher Hafid, Merci pour votre commentaire! C'est un plaisir de savoir que vous avez trouvé votre séjour reposant. Nous espérons vous accueillir à nouveau très bientôt, Bien à vous & Stay Safe Arthur Leopold Leleu Guest Experience Manager

10/10 Excellent

ROBERT

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good stay
Séjour de 3 nuits en février 2024
Réponse de Rachida Arifi, Guest Experience Manager le 12 mai 2024
Dear Robert,Thank you for such a great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Thanks for choosing Sol Oasis MArrakechBest wishes,Rachida Arifi, Guest Experience Manager

10/10 Excellent

Aisha T, Oak Park

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything about our stay was amazing, starting from the welcome down to when we left. We enjoyed every bit of it and would stay here again!
Séjour de 7 nuits en avril 2024
Réponse de Rachida Arifi, Guest Experience Manager le 20 avr. 2024
Dear Aisha T,Thank you for taking the time to share such a positive review.Your glowing remarks on the room's cleanliness and the overall condition of our hotel fill us with pride, as we continuously strive to maintain an environment that is both pristine and welcoming. It's heartwarming to know that our attentive service met the mark in making your stay exceptional. We're thrilled that the amenities provided in your room contributed to a comfortable and memorable visit, reflecting our dedication to offering an oasis of comfort and style.It would be our pleasure to have you return on another occasion. Thanks for choosing our Sol Oasis Marrakech.Very best wishes,Rachida Arifi, Guest Experience Manager

10/10 Excellent

Rajeeb Kaur

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
It is a fantastic resort, the entertainment is great, staff are superb and my kids LOVED the kids club! The staff at the kids club knew my son’s name and would make a point of saying hello, which is really personable! Overall I would definitely come back again and would recommend the place!
Séjour de 6 nuits en avril 2024
Réponse de Rachida Arifi, Guest Experience Manager le 10 avr. 2024
Dear Rajeeb Kaur,Thank you for your kind feedback.The echoes of joy from our entertainment team are as lively as the Atlas Mountains, knowing they contributed to your fantastic resort experience. It’s wonderful to hear that our staff made such a memorable impression, greeting your son by name and providing that personal touch we're so proud of. Your mention of the kids club fills us with pride, as our Sol Tribe always aims to craft unique experiences for our younger guests, igniting their imagination in The Kidsdom. We're over the moon to know that your little ones had a blast!It would be an absolute pleasure to welcome you again in the future. Thanks for choosing our Sol Oasis MarrakechBest regards,Rachida Arifi, Guest Experience Manager

8/10 Bien

Michael

Séjour de 2 nuits en avril 2024

10/10 Excellent

Rebecca

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful, attentive staff. My family was sick when we stayed (not because of the hotel) and they couldn't do enough to help us. Beautuiful grounds, lovely room. Amazing view of snow capped mountains. Great food. Wonderful stay. I just wish we were well enough to enjoy it more.
Séjour de 7 nuits en mars 2024
Réponse de Rachida Arifi, Guest Experience Manager le 5 avr. 2024
Dear Rebecca,Thank you for sharing this review.It warms our hearts to hear how our attentive staff were there to support you and your family during your time of need. Immersing yourselves in the beauty of our gardens and the awe-inspiring views of the Atlas Mountains must have been quite the balm, even when under the weather. We're thrilled that the delicious flavors from our diverse culinary offerings added to the enjoyment of your stay. Your kind words on room cleanliness and hotel condition are much appreciated and reflect our dedication to creating a pristine oasis for our guests.We hope that you will return on another occasion. Thanks for choosing our Sol Oasis MarrakechBest wishes,Rachida Arifi, Guest Experience Manager

10/10 Excellent

Sam

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very pretty hotel, with friendly and helpful staff. Good food options including a pasta station and wood fired pizza every night. Free shuttle bus into Marrakech city
Séjour de 5 nuits en mars 2024
Réponse de Rachida Arifi / Guest Experience Manager le 31 mars 2024
Dear Sam,Thank you for your complimenting review on this prestigious platform. We are very happy to read that you had a great time at our hotel, and our products and services were meeting your expectations, notably the good food, the friendly and helpful staff and the free shuttle bus.Positive comments are very motivating for our teams as it helps us in continuing to strive for excellence in everything we do.We look forward to welcoming you back.Thank you for choosing the Sol Oasis Marrakech. Yours sincerely,

10/10 Excellent

Melanie Evita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Rachida Arifi / Guest Experience Manager le 12 avr. 2024
Chère Melanie Evita,Nous tenons à vous remercier d'avoir pris le temps de nous faire part de votre expérience et de nous avoir si bien notés ! Vos commentaires nous sont précieux.Nous apprécions sincèrement l'excellente note que vous nous avez accordée qui reflète bien le dévouement de notre équipe qui travaille avec passion pour rendre chaque séjour mémorable. Dans l'attente du plaisir de vous accueillir de nouveau, Merci d'avoir choisi le Sol Oasis Marrakech

8/10 Bien

Jo

Séjour de 3 nuits en mars 2024
Réponse de Rachida Arifi / Guest Experience Manager le 31 mars 2024
Dear Jo,Thank you for taking the time to share your feedback about your stay at Sol Oasis Marrakech.According your rating, it seems that you had a good time with us and we are glad about it.We hopr to have the chance to welcome you back sometime in the furure.Thanks for choosing Sol Oasis MarrakechBest regards

10/10 Excellent

Judith

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The personal touch provided. My husband and I were slated to arrive after the dinning room closed. The staff knowing this made plates for us with water and drinks. There was also a hand written note welcoming us. The room was clean, the property beautiful and well kept. And the pool was heated in the spa room. Loved every moment spent there!
Séjour de 4 nuits en février 2024
Réponse de Rachida Arifi / Guest Experience Manager le 17 mars 2024
Dear Judith,Thank you very much for taking the time to share your experience at Sol Oasis Marrakech and for the top score you granted us. We are glad to read that you and your husband have enjoyed your stay with us and will surely extend your appreciation to all our team. I'm sure that they are grateful for mentioning their good work and thank you for that. We can assure you that our guest’s satisfaction is our top priority and nothing is much trouble for us to obtain it. We hope to welcome you back in the future. Thanks for choosing Sol Oasis Marrakech. Best wishes.

10/10 Excellent

Caroline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Couldn’t fault it. Great food. Great staff. Great entertainment.
Séjour de 6 nuits en février 2024
Réponse de Rachida Arifi / Guest Experience Manager le 29 févr. 2024
Dear Caroline,Thank you for sharing your feedback with us.We are very pleased with your opinion. Thank you very much!We are delighted that you enjoyed your stay.The whole team is proud to receive your compliments about their great work, the great food and the great entertainement.We look forward to welcoming you back for another great experience.Thank you for choosing the Sol Oasis Marrakech. Yours sincerely,

10/10 Excellent

Nardos

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent property, excellent staff & excellent food.
Séjour de 5 nuits en janvier 2024
Réponse de Rachida Arifi / Guest Experience Manager le 29 févr. 2024
Dear Nardos,Thank you for taking the time to share this positive feedback. We strive to ensure that our guests feel welcome and it is very rewarding to read that you enjoyed your stay and that you found our hotel and excellent property, the food and the staff excellents. All these compliments are a reward and incentive for our team members to continue with their efforts to uphold our high standards.We all hope to welcome you back in the future. Thank you for choosing the Sol Oasis Marrakech. Yours sincerely

6/10 Satisfaisant

Quinty

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Over het algemeen een prima hotel, maar geen ruim voldoende. Het eten is niet goed, vaak lauw/koud en smaakloos. Smaakt alsof het ontdooid is, niet vers. Borden en glazen niet super schoon en helaas ook rauwe kip gekregen. Ook zijn wij 's avonds niet opgehaald door de shuttlebus, toen wij naar de stad gingen. Gelukkig kwam de receptie met een oplossing en konden wij na een tijdje toch terug naar het hotel. Personeel is wel erg vriendelijk en er zijn leuke zitplekjes. De kamers zijn mooi, maar worden matig schoongemaakt door de dagen heen. Sportfaciliteiten zijn super. Wij zouden niet terugkomen.
Séjour de 4 nuits en décembre 2023
Réponse de Rachida Arifi / Guest Experience Manager le 28 janv. 2024
Dear Quinty, First of all, we would like to extend our sincere gratitude for choosing Sol Oasis Marrakech during your stay in Morocco as well as for taking your valuable time to share your experience. The comments and observations of all our guests are incredibly important for us in order to constantly improve our service.We are glad to read that you foud our hotel fine on overall, the staff friendly and reactive and the sports facilities superbs. However, we deeply regret that you had some inconveniences through your stay with us. At Sol Oasis Marrakech we aim to create memorable experiences for all our guests, by offering the best customer care and ensuring we meet all your needs, accordingly all your remarks were duly noted and already discussed with the relevant departments and have been addressed. Although you said you woudn't return, we still hope that we may have the chance to wecome you back in the future and change your last impression. Thank you again for choosing the Sol Oasis Marrakech.Best regards.

6/10 Satisfaisant

Mosunmola Ibironke

Séjour de 6 nuits en décembre 2023

6/10 Satisfaisant

Andrea

Voyage en couple
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Das war nichts für uns. Das Essen war die ersten 3 Tage überwiegend kalt, mein Mann hat sich von Chicken Mc Nuggets und Pommes ernährt. Nach 3 Tagen wurde es leicht besser, zumindest wärmer, aber immer noch recht geschmacksneutral. Nachtisch und Brotauswahl waren allerdings gut. Die Getränkeauswahl war begrenzt und nicht von großer Qualität. Das Servicepersonal war freundlich und aufmerksam. Die Animation war uns zu viel, aber andere mochten es. Generell haben wir festgestellt das all in für uns nichts ist, da die Qualität auf der Strecke bleibt. Wir waren vorher 5 Tage in einem Riad mitten in Marrakech, das war super.
Séjour de 9 nuits en novembre 2023
Réponse de Rachida Arifi / Guest Experience Manager le 30 nov. 2023
Dear Andrea,Thank you for sharing feedback about your recent stay. It is a pleasure to know that you found the waiting staff friendly and the desserts and bread good enough.We, however, regret to read thet the hotel concept was not for you or what you were looking for. Your remarks have been duly noted. Our guests' reviews are useful to evaluate our services in order to undertake the necessary improvements.We hope to welcome you back in the future if you ever visit Marrakech again and for some reason you are looking for a club resort.Thanks for choosing Sol Oasis MarrakechKindest regards,

10/10 Excellent

Kath

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
Fabulous hotel with great food and great staff. Could not fault it.
Séjour de 5 nuits en octobre 2023
Réponse de Rachida Arifi / Guest Experience Manager le 30 nov. 2023
Dear Kath,Thank you very much for telling us about your experience after your stay at Sol Oasis Marrakech. We are very pleased to hear that you had a fabulous time with us and would like to congratulate all members of our team for their efforts in providing a consistently high standard of service. We look forward to welcoming you back in the future. Thank you for choosing the Sol Oasis Marrakech. Yours sincerely

10/10 Excellent

Jarrad

Séjour de 3 nuits en octobre 2023

10/10 Excellent

Gary

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful hotel with staff that go above and beyond what is expected of them. The hotel is kept spotless and the staff cannot do enough for the guests. I never heard a complaint and would return in a heartbeat
Séjour de 6 nuits en octobre 2023
Réponse de Rachida Arifi / Guest Experience Manager le 28 oct. 2023
Dear Gary,Thank you very much for taking the time to share your experience at Sol Oasis Marrakech and for the top scre you granted us. We are glad to read that you have enjoyed your time with us and will surely extend your appreciation to all our team I'm sure that all the staff are grateful for mentioning their good work and thank you for that. We can assure you that our guest’s satisfaction is our top priority and nothing is much trouble for us to obtain it. We are all looking forward to welcoming you back in the future. Thanks for choosing Sol Oasis Marrakech. Best wishes,

10/10 Excellent

Jonas Meier

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice all inclusive. Good for our 2yo daughter. Nice staff and great pool. Food was a little unhealthy.
Séjour de 3 nuits en mars 2023
Réponse de Rachida Arifi / Guest Experience Manager le 28 oct. 2023
Dear Jonas Meier,A big thank you for taking the time to share your experience at Sol Oasis Marrakech. We are really thrilled to read that you had a great stay with us and found our hotel as a "very nice all inclusive. It was our pleasure to have you here with your 2years old daughter and on behalf of all the team, we thank you for the kind words. We have also took well note of your remark and already addressed to the concerned responsible. We can only assure you that your satisfaction is our top priority and nothing is much trouble for us in order to obtain it.We very much look forward to welcoming you back in the future. Thanks for choosing Sol Oasis Marrakech. All the best,

10/10 Excellent

Hannah

Séjour de 7 nuits en août 2023

8/10 Bien

Simran

Séjour de 5 nuits en juillet 2023

10/10 Excellent

Rachid

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is our second visit to sol oasis, very wonderful resort, impeccable service and delicious food with plenty of varieties to chose from. The rooms are very clean and comfortable beds. We are already looking forward to our third visit. Thank you so much for all the hospitality you afforded us during our stay.
Séjour de 4 nuits en juillet 2023

10/10 Excellent

Maria E

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The mayory people of the sataff don't speak English. The tourist agency in the hotel receives only cash.
Séjour de 4 nuits en juin 2023
Réponse de Rachida Arifi / Guest Experience Manager le 22 juin 2023
Dear Maria E le Orbitz,Thank you very much for reporting your experience after your stay at Sol Oasis Marrakech. According to the 5/5 score you granted us, we are very glad to know that you had a great time and will congratulate all the team for their amazing work. We look forward to welcoming you back in the future. Thanks for choosing Sol Oasis Marrakech Kind regards.

10/10 Excellent

Ruby

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property was fa-bu-lous!!! Atmosphere was great. Ambience at night was glorious...im coming back
Séjour de 1 nuit en juin 2023
Réponse de Rachida Arifi / Guest Experience Manager le 22 juin 2023
Dear Ruby,We would like to thank you, first for taking the time to share your experience after your stay at Sol Oasis Marrakechn and second for the great review you granted us.We are very glad and proud to know that you had a "fa-bu-lous!!! time with us and will extend your appreciation to all the team. We look forward to welcoming you back in the future. Thanks for choosing Sol Oasis Marrakech. Best wishes.

10/10 Excellent

Chaital Harkishan, Leicester

Séjour de 4 nuits en mai 2023

8/10 Bien

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great value, nice facility, decent food. Our 5 year old daughter enjoyed the splash pad and playground. Ample grass for kids to play on. For a North American, this is not comparable to a Caribbean resort. Pool is basic. Limited restaurants / food options.
Séjour de 2 nuits en mai 2023
Réponse de Rachida Arifi / Guest Experience Manager le 22 juin 2023
Dear Steven,On behalf of all the staff of Sol Oasis Marrakech, we would like firstly to thank you for taking the time to share your feedback about your visit in our hotel and secondly for this positive review.We are happy and proud to know that you found your experience as a great value and that your daughter enjoyed the splash pad and playgroud.We will for sure extend your praising as well as your remarks to all our team.We hope having the chance to welcome you back in the future. Thanks for choosing Sol Oasis Marrakech. Kind regards.

10/10 Excellent

Sameer

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything from start to end is t star. Really enjoyed my time in Sil Oasis. Huge Thanks to the Guest experience team who made sure we are looked after very well.
Séjour de 6 nuits en avril 2023
Réponse de Rachida Arifi / Guest Experience Manager le 30 avr. 2023
Dear Sameer,On behalf of my own department; the Guest Experience team and on behalf of the rest of the staff, we would like first of all to thank you for taking the time to share your experience after your stay at Sol Oasis Marrakech and for this great review. We are very glad and proud to know that you had a great time with us and will extend your appreciation to all the team. It was a great pleasure to meet you and your beautiful family and we hope to welcoming you back in the future. Huge thanks for choosing Sol Oasis Marrakech. Best wishes.

10/10 Excellent

christopher

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic hotel , stafff amazing
Séjour de 9 nuits en avril 2023
Réponse de Rachida Arifi / Guest Experience Manager le 28 avr. 2023
Dear Christopher,A big thank you for taking the time to share your experience at Sol Oasis Marrakech. We are really thrilled to read that you had a great stay with us and on behalf of all the team, we thank you for the kind words. I'm sure all the staff is very proud and grateful for this positive review. We very much look forward to welcoming you back in the future. Thanks for choosing Sol Oasis Marrakech. All the best.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en mars 2023
Réponse de Guest Experience Manager le 28 avr. 2023
Dear guest,Thank you very much for reporting your experience after your stay at Sol Oasis Marrakech and for the 10/10 you granted us. We are very glad to know that you had a great time and will congratulate all the team for their amazing work. We look forward to welcoming you back in the future. Thanks for choosing Sol Oasis Marrakech Kind regards.

10/10 Excellent

Rizwan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en février 2023

8/10 Bien

Stephan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Das Personal ist sehr nett und hilfsbereit. Das Buffet reichhaltig und abwechslungsreich. Ich finde die Distanz zur Stadt sehr gut, es ist nah und trotzdem sehr ruhig. Wir können die Unterkunft sehr empfehlen.

6/10 Satisfaisant

Faisal

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté
Property was recently renovated so conditions still ok. Food was ok but not as good as AI hotels in Turkey. Pool was nice. Daily cleaning of the rooms was hit or miss, some days staff did not wipe the floors. Overall OK but nothing to get too excited about.
Réponse de Rachida Arifi / Guest Experience Manager le 1 janv. 2023
Dear Faissal,Thank you for sharing your feedback about your stay at Sol Oasis Marrakech. We are glad to know that you had a pleasant experience in our hotel. However, we regret that you felt that the service provided by our team was not up to the level expected and we had already discussed this with the relevant departments. Also, we usually invite our guests to report anything while they are in the property, in order to fix anything that needed to so we can give them the excellent experience they were looking for.We hope to get the chance to welcome you back in the future. Thanks for choosing Sol Oasis Marrakech. Best wishes.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing staff
Lovely all inclusive hotel with good range of food & drink. Great sports facilities & really enjoyed the guitarists playing before dinner each evening. The best thing about this hotel however were the most amazing staff , everyone was absolutely delightful & we at out of their way to give us the best experience. Will definitely recommend this hotel & intend to return next year.
Séjour de 6 nuits en novembre 2022
Réponse de Guest Experience Manager le 27 nov. 2022
Dear guest,Thank you for sharing your feedback about your recent stay. We are glad to know that you had a great experience in our hotel. We will extend your appreciation to our team We can only assure you that your praising is a huge impel for us to do even more in order to meet our beloved guests's expectations and even to go beyond them.We very much look forward to welcoming you back Thank you for choosing Sol Oasis MarrakechBest wishes Rachida Arifi Guest Experience Manager

10/10 Excellent

georgina

Séjour de 1 nuit en novembre 2022
Réponse de Guest Experience Manager le 27 nov. 2022
Dear Georgina,Thank you for taking the time to share your experience with us. We are thrilled to read that you had a great time in Sol Oasis Marrakech according to the score you gave us. We will let the whole team know about it.We look forward to having the oppurtunity to welcome you back very soon. All the bestRachida Arifi Guest Experience Manager

10/10 Excellent

Juliette

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing hotel with fantastic entertainment team
Séjour de 7 nuits en octobre 2022
Réponse de Guest Experience Manager le 27 nov. 2022
Dear Juliette,On behal of all the staff of Sol Oasis Marrakech, we would like, first for taking the time to reviewing us after your recet visit to our hotel and second for the top score you granted us. It is a great pleasure for all of us and believe that is an impel to do even more in order to always keep up with our guests expectations.We look forwad to have the opportunity to welcome you back.Thank you for choosing Sol Oasis MarrakechAll the bestRachida Arifi

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel, awesome team of staff
Second visit to this gem of a place and it didn’t disappoint again. Very comfortable and clean room, great choice and quality of food and drink, super friendly and helpful staff and an awesome entertainment team who made it fun for everyone who wanted to participate in various activities. Would highly recommend for a fun week, couples or families.
Séjour de 7 nuits en octobre 2022
Réponse de Guest Experience Manager le 27 nov. 2022
Dear James,Thank you for reviewing us after your recent stay in Sol Oasis Marrakech. We are so glad to know that you enjoyed your time with us. We will surely extend your appreciation to the team. We look forward to welcome you back for the third time.Thank you for choosing Sol Oasis MarrakechBest WishesRachida ArifiGuest Experience Manager

10/10 Excellent

Carole

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
2nd time we stayed at Sol Oasis this year and was just as good as the first time. Very clean, staff and team all very friendly and welcoming. Food fabulous
Séjour de 3 nuits en octobre 2022
Réponse de Guest Experience Manager le 27 nov. 2022
Dear Carole,Thank you first of all for sharing your experience after your recent stay with us.Secondly, we would like to thank you for the great review and the top score you gave us. All the team is very pleased and would do even more to keep delivering a high quality service.Awaiting to welcome you back for the third time very soonThank you for choosing Sol Oasis MarrakechBest WishesRachida Arifi

10/10 Excellent

Joy Ashley

Séjour de 2 nuits en septembre 2022
Réponse de Guest Experience Manager le 27 nov. 2022
Dear Joy Ashley,Thank you for sharing your experience after your recent visit at Sol Oasis Marrakech. Another huge thank you for the top score you gave us. That's mean you had a great stay with us and it is a great pleasure for all the team.We look forward to welcome you back very soon Thank you for choosing Sol Oasis MarrakechBest wishes Rachida Arifi