Hotel Massillon

« The breakfast area was being renovated. We got a banana at checkout and a small packet of muffins. The desk said since we booked thru a 3rd party they couldn’t make a price adjustment for the advertised continental breakfast we did not get. Due to the renovations it looked like the fire exits were blocked off. Not sure if the doors were locked or not . The rooms had no shelves or drawers for belongings. There were hooks to hang things. The towel hooks in the bathroom were right over the toilet...

« Excellent customer service »

« Hotel was convenient. Breakfast was not great. $10 for the “buffet” and we did not eat more than 2 bites because the quality of food was not good. »

« The hotel was great, very quiet. My issue is with the kitchen. Why would a Doubletree close the kitchen at 9:00 pm? Then to add to that, I sat at the bar paying way more for drinks than expected, and ordered Door Dash. When it arrived, I was told I couldn't eat at the bar. »

« Première chambre bruyante à cause du stationnement. Avons pu changer pour les 2 autres nuits et c'était parfait. Personnel courtois, avenant et à l'écoute. »

« Très bien »

« Très bien situé accueil chaleureux »

« Bien placé près des commerces accessible à pied Très propre et agréable »

« We were told that the property was being renovated and the renovation is almost complete. It would have been nice to have a "renovated" room. The room we got definitely needed renovated (burn mark on tub, wallpaper pealing, stains on carpet, cracks in kitchen tiles, vents were very dirty/dusty). We had a 2 night stay and they didn't clean our room at all. When we went to the front desk to ask for clean towels, we were given clean towels right away, but they didn't even apologize or...

« Easy check in and friendly staff »