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Avis sur Hotel Santosh Dham

3.5 out of 5
Hotel Santosh Dham
Chhatikara Raod Rukmani Bihar, Near By Prem Mandir, Mathura, Uttar Pradesh

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 9 avis sur 30." "
Note des voyageurs de 8 (Bien), d’après 6 avis sur 30." "
Note des voyageurs de 6 (Satisfaisant), d’après 6 avis sur 30." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 30." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 30." "

7,0/10

Propreté

7,6/10

Personnel et service

6,6/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Shivraj

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Property condition and services needs to be improved.
Séjour de 2 nuits en mars 2024

4/10 Médiocre

RANVEER, FREMONT

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property is not clean and management is not supportive to the people need.
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Vinesh

Les points faibles : Infrastructures et conditions de l’hébergement
Not what I was expecting
Séjour de 1 nuit en mars 2024

4/10 Médiocre

MALAYA

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dirty bathroom, leaky faucet and toilet
Séjour de 1 nuit en mars 2024

2/10 Horrible

Bijal

Voyage en famille
Les points faibles : Équipements
Séjour de 2 nuits en janvier 2024

10/10 Excellent

hinalben P

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean Hotel. The staff was very helpful and quick customer services was provided. We order food from the hotel and it was very tasty and delicious. Hot water is available, clean bathroom. It was very cold in the room so we called and ask for extra blankets and they helped was to get more blankets. Must stay here when visiting Vrindavan.

10/10 Excellent

Garima

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

RAMESH

Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Krishna M.

Voyage en famille
Les points forts : Personnel et service
Two large rooms were provided at a very reasonable price in the suit form. Very spacious with fridge etc. Bad thing was the beds were not comfortable; they were too soft and sinking in the middle. Please get a proper bed with a mattress and box spring.
Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

meenu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2023

4/10 Médiocre

Saurabh

Voyage en famille
Les points faibles : Personnel et service
Apart from food I would not recommend anyone to book this hotel. Staff were least bothered about their guests , I felt like not humans but the have machines put in. No smile or greetings bu staff.
Séjour de 1 nuit en mai 2023

2/10 Horrible

ashok

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Hotel’s bathroom’s curtain rod was unsecured fixture which injured to my wife. Manager was inhumane did not provide any help or first aide and was not taking any responsibility for their unsecured fittings in the bathroom which came loose and injured my wife’s eye. The AC in the room was off and on couldn’t sleep at night and after complaining few times they give us options to move in down graded room in the late night which was so inconvenient
Séjour de 2 nuits en juin 2022
Réponse de omprakash sharma le 20 juin 2022
Dear Mr Ashok ji first telling you We thank you very much for staying with us . 2 . Sir curtain rod already fix in Ball . but your wife slipped in the bathrooms .we can do you telling me . when you staying at the hotel all rooms are sold out all ac are working not a issue any rooms . when i going in your rooms for the ac checked so looking there ac was cooling and rooms alrey chilled . whenever your told me now change our rooms i told you that ok after that given you another rooms.

4/10 Médiocre

Sanoj

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2022
Réponse de omprakash sharma le 23 juin 2022
Dear Mr Abhishek SIngh Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to call me at the office number below. Thank you for staying with us, and we look forward to another chance to serve you.

8/10 Bien

Vishal

Séjour de 1 nuit en mai 2022

8/10 Bien

Suresh

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property is good and the rates are average.The rooms are spacious . They upgraded my room to Luxury from Deluxe at no extra cost. The staff was friendly and catered all our needs.
Séjour de 2 nuits en novembre 2021
Réponse de omprakash sharma le 2 déc. 2021
We Thank you very much for staying with us please visit again

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté
It was overall ok experience as room was spacious and was in good condition except for few things like room carpet had spots, toiletries were of bad quality hence didn't touch those, no housekeeping as done and reception staff was not pleasant to chat with as sometimes i wondered if they were even listening to me. Parking person however was pleasant to have a chat with and was very helpful.
Séjour de 2 nuits en octobre 2020

2/10 Horrible

Ian, Bury

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stained sheets, no WiFi in room, mould on shower head and several power cuts. Younger guy on nightshift reception was helpful, but that was the only plus point.
Séjour de 2 nuits en mars 2020

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was clean and well maintained. The staff were very courteous and catered to all my needs. Great experience overall
Séjour de 3 nuits en mars 2020
Réponse de omprakashs sharma le 14 mars 2020
We thank you very much for staying with us please us please visit again

6/10 Satisfaisant

G, California

Voyage en couple
Les points faibles : Propreté
Its okay to sleep over. Shower worked. Mattress wasn’t good.
Séjour de 2 nuits en mars 2020
Réponse de omprakash sharma le 14 mars 2020
We thank you very much for staying with us please visit again

10/10 Excellent

AdiGadadharDas, Atlanta USA

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place to stay in Vraja. The staff is friendly rooms were clean bathrooms were also clean Iskcon Temple is a Rs.10 ricocheted on a straight road.
Séjour de 10 nuits en octobre 2019
Réponse de Omprakash sharma le 6 nov. 2019
Dear sir We Thank you very much for staying with us please visit again

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et personnel et service
Excellent location.. good hotel .. with all basic facilities and clean rooms.
Séjour de 1 nuit en octobre 2019
Réponse de omprakash sharma le 23 oct. 2019
We thank you very much for staying with us please visit again

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en août 2019
Réponse de Omprakash Sharma le 5 sept. 2019
We thank you very much for staying with us please visit again

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a great hotel. The staff are very friendly. Thy ey have great food . They can even make it not spicy if you request. The ac is very cold and the showers are hot. It is a quick rickshaw away from the hot spots in vrindaban.
Séjour de 1 nuit en août 2019
Réponse de omprakash sharma le 26 août 2019
We Thank you very much for staying us please visit again

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was amazing. The restaurant is so good. They have a really cold ac and hot showers . Fast internet is available. The place is clean . It is away from the noise. I loved it.
Séjour de 1 nuit en août 2019
Réponse de Omprakashs sharma le 24 août 2019
Dear sir We thank you very much for staying with us Please Visit Again Always Remember Keep up service for the Guest

6/10 Satisfaisant

Supershine

Breakfast is bad
hotel is good. But breakfast is very bad. Hotel charge is equal to four star property but breakfast is like guest house.
Séjour de 1 nuit en août 2019
Réponse de omprakash sharma le 19 août 2019
Dear sir Warm Greeting from Hotel Santosh dham vrindavan mathura . We thank you very much for staying with us . I read your comments and not down your feedback . sorry for inconvenience/ but i remember you come to next time . deffinatly keep up improvment in the restaurent

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel! Its main advantage is the staff. We were not only helped with the organization of transfer, transport: airport-Vrindavan-Agra-Geleraj-Vrindavan-airport, but also the driver helped with the organization of our leisure. Delicious breakfasts, but in our European view, a little bit spicy. The locals really liked it. Beautiful hall, good working air conditioning, fan and refrigerator in our room. From what could be improved - to repair the toilet bowl cistern, but the impressions of visiting holy places did not overshadow it.
Séjour de 2 nuits en juillet 2019
Réponse de Omprakash sharma le 20 juil. 2019
Hare Krishna We thank you very much for staying with us please visit again Thanks & Regards Omprakash sharma 7088121117

10/10 Excellent

Jay, canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pleasant
Good stay for a few days. Friendly staff. Very accommodating. Good food st the restaurant.
Séjour de 4 nuits en mars 2018
Réponse de sharma le 15 mars 2018
Thank you very much staying with us please visit again

10/10 Excellent

k m, canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel.
Manager. Kitchen. Room service. Alll were excellent.
Séjour de 1 nuit en février 2018
Réponse de omprakash sharma le 15 févr. 2018
Thank you very staying with us .please visit again

8/10 Bien

Alok

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good
It was good.need some improvement on service and food delivery
Séjour de 1 nuit en janvier 2018
Réponse de omprakash sharma le 14 janv. 2018
thank you very much for staying with us. please visit again

8/10 Bien

Satish C

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
GOOD
Our stay was comfortable.
Séjour de 2 nuits en octobre 2017
Dear sir / Madam We Thank you very much for staying with us . Please visit Again