2/10 Horrible
ANDREW N.
6 janv. 2025
Les points faibles : Propreté
Dangerous - do not stay - gas leaks from water heater
Do not stay at this property - we literally had carbon monoxide detectors go off, and found that the water heater was leaking gas into the apartment. We took pictures, videos. The venting hood of the water heater, which is INSIDE the apartment, had a bunch of holes in it, wasn't sealed in any way, just foil not covering the actual vent, and gas was pouring into the unit. When the tech arrived, they said the windows have to be open all the time, he put a new vent on, but the alarms went off as soon as he left because the unit is INSIDE the apartment and when two showers are working, it simply cannot vent appropriately - we took turns taking showers, had all windows opened, one shower still didn't work. We were able to make it with everything open, all fans running, and limiting hot shower use, because it was over New Years everything was booked and we had not choice but to stay. A whole bunch of stuff is also just broken in the apartment, which they came to AFTER we pointed it out, with some stuff still being broken, peeled paint, etc. but that's not even the issue compared to putting your family at risk. When we told them - they said everything was fixed. We took a video of alarms going off again the night before our stay because we had windows closed during the day due to heat. This unit should be banned from VRBO - your and your kids life is not worth playing with. We will be submitting a formal complaint to VRBO and credit cards, etc.
ANDREW N.
Séjour de 9 nuits en décembre 2024