Extérieur

Avis sur Sheraton Milwaukee Brookfield Hotel

3.5 out of 5
Sheraton Milwaukee Brookfield Hotel
375 S Moorland Rd, Brookfield, WI

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 473 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 229 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 138 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 73 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 87 avis sur 1000." "

8,2/10

Propreté

8,4/10

Personnel et service

8,0/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

thomas

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en décembre 2021
Réponse de Terrell Edwards - Dir. Guest Experience le 15 déc. 2021
Thank you so much for taking the time to rate our property. We are happy you enjoyed the experience. Please return and stay with us again.

10/10 Excellent

Deanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Parking lot needs more lights. Very dark.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 14 mai 2024
Deanna, thank you for sharing your feedback. We're pleased to hear your overall experience was positive. Safety is of utmost importance at Sheraton Milwaukee Brookfield Hotel, and we're grateful you brought attention to the lighting in the parking area. Rest assured, your comments will be taken into account as we continually strive to improve our facility. We hope to welcome you back soon.

8/10 Bien

Yajkupheng

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 15 mai 2024
Yajkupheng, thank you for your 4-star Expedia review! It appears there was no review text, so while we're glad to see your positive rating for Sheraton Milwaukee Brookfield Hotel, we'd love to hear about your experience. Communication helps us improve. We hope to see you again soon.

10/10 Excellent

John, Belvidere

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My room was fantastic...clean and modern. Easy access to the interstate!
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 13 mai 2024
John, it's wonderful to hear you found your room at Sheraton Milwaukee Brookfield Hotel to be up-to-date and impeccably tidy. We're also glad you benefited from the hotel's convenient location for interstate travel. Thank you for sharing your feedback, and we look forward to welcoming you back in the future.

8/10 Bien

ed

Drf
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 13 mai 2024
Thank you for taking the time to leave us a 4/5 rating, Ed!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Sheraton Milwaukee Brookfield Hotel.

6/10 Satisfaisant

Stephen

Voyage en couple
Les points faibles : Propreté
The workout area and pool was not clean and was not maintained. Floor in front of elevator on our floor was sticky and not clean.
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 9 mai 2024
Stephen, we truly appreciate your constructive feedback. It's concerning to hear about your experience concerning cleanliness and maintenance, especially in regard to the fitness facilities and the area in front of the elevators. Rest assured, we're committed to creating a clean and comfortable environment for our guests, and your comments help us focus our efforts. Your input will be shared with our housekeeping team to ensure continued enhancement of our services. Thank you again for your review. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Randolph

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good property
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 7 mai 2024
Randolph, it's fantastic to hear that you had a great stay at Sheraton Milwaukee Brookfield Hotel. We strive to maintain our high-standard property experience and we're glad it met your expectations. Looking forward to welcoming you back in the near future.

10/10 Excellent

william

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nicely maintained property
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 2 mai 2024
William, it's a pleasure to read that you recognized the well-kept status of Sheraton Milwaukee Brookfield Hotel. We believe that this factor greatly contributes to a comfortable and delightful stay. We hope to welcome you back in the near future.

8/10 Bien

Paul

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was nice overall. But the room numbers are super confusing if you are in different areas/rooms with other members
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 2 mai 2024
Paul, we're thrilled to hear you found our rooms enjoyable at Sheraton Milwaukee Brookfield Hotel. However, we acknowledge your observation about navigating the property and appreciate your feedback as it aids our continuous improvement efforts. We hope to welcome you back again with clearer directional signage in the future.

8/10 Bien

Jocelyn

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 1 mai 2024
Jocelyn, it's great to see your high rating for Sheraton Milwaukee Brookfield Hotel. We truly appreciate your feedback and we look forward to your next visit. Thank you for choosing us as your destination.

6/10 Satisfaisant

Monkia

Les points faibles : Propreté
The location of the property is great but my room was filthy. It was hair all over the bedding and bathroom. Spiders and ants. I had to request for cleaning and I stayed for a week. My sheets were never changed. I had to request towels. The toilet was not cleaned. I cleaned the room myself during my stay.
Séjour de 7 nuits en avril 2024
Réponse de Customer Service le 29 avr. 2024
Monika, your experience does not reflect the standard of cleanliness and service we aim to deliver. We regret that you encountered issues with the cleanliness of your room and bathroom. It's disheartening to hear about the inconvenience related to the linen services and your bathroom facilities. Your concerns regarding cleanliness have been taken note of and shared with our housekeeping team for immediate actions. For future stays, please do not hesitate to communicate any issues directly with the front desk so they can be resolved promptly. We hope to have the opportunity to rectify your impressions in the future.

10/10 Excellent

Laurie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is very convenient and a great option for people who like to stay just outside of Milwaukee. Its clean quiet and the staff is welcoming.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 28 avr. 2024
Laurie, thank you for sharing your positive experience at Sheraton Milwaukee Brookfield Hotel. We're thrilled to learn that you appreciated our strategic location, cleanliness, tranquility, and welcoming team members. Your satisfaction is always our number one priority. We eagerly anticipate your return in the near future.

4/10 Médiocre

Diamond

Les points forts : Propreté
Les points faibles : Personnel et service
next time it would be nice to know that the breakfast isn’t free for future reference
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 28 avr. 2024
Diamond, it's regrettable to hear about the confusion regarding the breakfast offering. It's our priority to ensure clarity in all our services provided. Please be assured, your feedback has been noted and will contribute to our continuous refinement of guest communications. We hope to have another opportunity to serve you with a more satisfying experience.

6/10 Satisfaisant

Jimmy

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
my room was on the 1st floor of the older side of the hotel. You could smell the damp and musty smell as soon as you entered the room.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 28 avr. 2024
Jimmy, we regret to read about the unpleasant odor you experienced in your room. Our team is committed to providing comfortable and pleasant accommodations, so it's disheartening to hear that we didn't meet your expectations in this regard. We wish to assure you that we take all feedback seriously and have conveyed your comments to our maintenance team for review. We hope you'll consider giving us another chance to offer you a better stay in future.

10/10 Excellent

Sonya

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Night staff was mean
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 28 avr. 2024
Sonya, your feedback about your recent interaction with overnight team members is deeply appreciated. Let us assure you that offering courteous service to all guests is our utmost priority, and regretfully, it seems you did not experience our standard of hospitality. We will take your comments into close consideration for improvements.

10/10 Excellent

Nadine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Comfortable beds, great amenities
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 28 avr. 2024
Nadine, it's wonderful to hear you enjoyed the comfortable beds and appreciated our great amenities at Sheraton Milwaukee Brookfield Hotel. It's always satisfying to provide guests with a relaxing stay. We'd be delighted to welcome you back in the near future.

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was the cheapest out of four other hotels on the same block however was not cheap on amenities and I actually had instant hot water!!!!
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 26 avr. 2024
Michael, it's wonderful to hear you found great value at Sheraton Milwaukee Brookfield Hotel. We pride ourselves on providing a full suite of amenities complemented with efficient services, such as our on-demand hot water, and it's delightful to know your stay reflected this. We look forward to welcoming you back the next time you're seeking superb value in Milwaukee.

10/10 Excellent

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The beds were very comfortable. For the majority of the time, it was quiet. The room was spacious. The only thing it didn't have was a small microwave ( but that was OK).
Réponse de Customer Service le 23 avr. 2024
Karen, it's wonderful to hear you had a comfortable stay at the Sheraton Milwaukee Brookfield Hotel, appreciating the peaceful atmosphere and spacious room. We're sorry to hear that you lacked a microwave, we will take this into consideration for our future changes. We hope to have the opportunity to serve you again.

8/10 Bien

Karen

Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 13 mai 2024
Karen, thank you for your rating! It's wonderful to see that your stay at Sheraton Milwaukee Brookfield Hotel matched your expectations. We are dedicated to providing exceptional service, and it's always a pleasure when guests appreciate our effort. We hope to welcome you back soon for an even more exceptional stay.

4/10 Médiocre

Stephanie

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 24 avr. 2024
Stephanie, it's regrettable to learn that your recent stay didn't fully meet expectations. We aim to provide a high standard of hospitality, and we're committed to improving. If there are specific areas we could focus on to enhance our guest's experience, we would be keen to hear them. Please feel free to contact us with more details. We hope for the opportunity to serve you better in the future.

10/10 Excellent

Melissa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 22 avr. 2024
Thanks, Melissa! It's outstanding your time at Sheraton Milwaukee Brookfield Hotel was fantastic. We can't wait until your next visit!

6/10 Satisfaisant

Tammy

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 9 mai 2024
We appreciate the feedback, Tammy.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

6/10 Satisfaisant

Diane

Voyage en famille
Great location right off the interstate- close to the zoo and Miller park. Could be a bit cleaner
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 14 avr. 2024
Diane, we appreciate your feedback. It's wonderful to hear you found our location convenient and suitable for your needs. However, we acknowledge your concerns regarding cleanliness. Our team is dedicated to maintaining a high standard of cleanliness and we're committed to improving continually based on valuable guest feedback such as yours. We hope to have another opportunity to serve you better in the future.

10/10 Excellent

Mary

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We enjoyed our stay.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 13 avr. 2024
Mary, it's wonderful to know you enjoyed your stay at Sheraton Milwaukee Brookfield Hotel. We're always here to provide a delightful experience. Thank you for your positive feedback, and we look forward to welcoming you back in the future.

10/10 Excellent

Mike

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 14 avr. 2024
Thank you for the 5 out of 5 rating, Mike!We're thrilled to see how much you enjoyed staying at Sheraton Milwaukee Brookfield Hotel. We look forward to hosting you again in the near future! Thank you again for sharing.

6/10 Satisfaisant

Jli

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was charged for an extra person fee for a 2 queen bedroom which is meant for 4 people. We had 4 people and was still charged for an extra person. That does not make sense. Very unfair.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 12 avr. 2024
Jli, we regret to hear about your disappointment relating to the extra person charge despite using a two-queen bedroom. It's important that our pricing structure is clear to all guests, and we have taken note of your feedback to ensure this. Rest assured, we are committed to delivering a more satisfactory experience on your next stay. Thank you for sharing your review.

10/10 Excellent

Bob

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient, close to the I-94 and areas we wanted to visit.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 11 avr. 2024
Bob, thank you for your feedback. We're thrilled to hear that the location of Sheraton Milwaukee Brookfield Hotel met your needs perfectly, providing you with convenience and ease of access to your favorite spots. Looking forward to welcoming you back on your next visit to the area.

6/10 Satisfaisant

Jasmine

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The property was very clean and updated, however, the staff was dismissive. Housekeeping did not bring towels and they put a used roll of tissue in our room as well as an open bottle of water.
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 12 avr. 2024
Jasmine, it's good to know that you appreciated our hotel's cleanliness and contemporary design. However, we regret to hear that you found our team members less attentive than expected. We strive to provide timely room services, and your feedback helps us identify areas of improvement. Ensuring the comfort and satisfaction of our guests is our highest priority, and we hope to have the chance to exceed your expectations in the future.

8/10 Bien

Amy

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 9 avr. 2024
Amy, thank you for your rating of Sheraton Milwaukee Brookfield Hotel. We're delighted to have met your expectations and we look forward to your next stay with us. Safe travels until we meet again.

2/10 Horrible

Rachel

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was extremely dirty, the front desk staff was rude, just overall not a good experience.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 8 avr. 2024
Rachel, we regret to hear your experience didn't meet expectations. It's unfortunate that cleanliness and our service didn't live up to our usual standards. Please know we aim for cordial interactions and pristine conditions for our guests. We appreciate your feedback and will use it to improve. We hope to have another opportunity to create a better experience for you in the future.

8/10 Bien

Angela

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 8 avr. 2024
Angela, thank you for the rating you gave Sheraton Milwaukee Brookfield Hotel. We appreciate you taking the time to provide us with feedback and are glad you found your stay enjoyable. Our goal is to keep improving and providing exceptional service. We look forward to hosting you again in the future.

10/10 Excellent

Nicholas

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 27 avr. 2024
Thank you for this excellent rating, Nicholas!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sheraton Milwaukee Brookfield Hotel! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Gerardo Urbina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I gotta say everything about this hotel was great. Checking in was easy the room was clean and very easy to find. I will say that the outlets on the right side of the bed did not work but it wasn’t a huge deal to me with all the other outlets available nor did the outlets in the bathroom but that also wasn’t a huge deal. But besides that I really enjoyed my stay, especially loved that I could just sign into my own Netflix on the tv in the room and watch anything I liked. I also LOVED how close the hotel was to the mall and a bunch of food options. Next time I’m in the Milwaukee area I’m for sure staying here 10/10
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 4 avr. 2024
Gerardo, we're thrilled to learn you had such a fantastic stay at the Sheraton Milwaukee Brookfield Hotel. We appreciate your understanding regarding the minor inconvenience with the power outlets in your room, and we're glad that it did not negatively impact your experience. It's wonderful to hear that you appreciated the ability to sign into your Netflix account on the room's TV, and that our close proximity to numerous shopping and dining options was beneficial. We eagerly anticipate your return during your next visit to Milwaukee.

8/10 Bien

Melissa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall pretty good
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 3 avr. 2024
Melissa, it sounds like you had an overall satisfactory stay at the Sheraton Milwaukee Brookfield Hotel. We constantly strive to exceed guest expectations and we hope to welcome you back for an even better experience in the future.

8/10 Bien

Nancee

It was very convenient
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 1 avr. 2024
Nancee, we're pleased to hear that the Sheraton Milwaukee Brookfield Hotel provided you with a convenient experience. We strive to offer the highest level of convenience to all of our guests and we're glad we delivered. We hope to welcome you again in the future. Thank you for your review.

10/10 Excellent

Erin

Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 14 avr. 2024
Thanks for the fantastic rating, Erin!It's outstanding we could exceed your expectations during your stay at Sheraton Milwaukee Brookfield Hotel. We're all looking forward to your next stay with us.

10/10 Excellent

Ashley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 27 mars 2024
Ashley, thank you for your high rating of Sheraton Milwaukee Brookfield Hotel. We're thrilled to see that your experience with us was memorable. We hope to welcome you back for another enjoyable stay in the future.

8/10 Bien

Ashley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 24 mars 2024
Thank you for the 4-star rating, Ashley!We are delighted to see that you had a wonderful time at Sheraton Milwaukee Brookfield Hotel. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

Jeffry, Madison

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 8 avr. 2024
Thank you for the perfect rating, Jeffry!We are very pleased to hear that you had a wonderful stay at Sheraton Milwaukee Brookfield Hotel. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Trequeal

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 6 avr. 2024
Trequeal, your high rating for Sheraton Milwaukee Brookfield Hotel is sincerely appreciated. We're thrilled to know that your stay with us met your expectations. Please consider us for your future visits to the area. Your satisfaction is our achievement.

4/10 Médiocre

Rhonda

Voyage en famille
Les points faibles : Personnel et service et équipements
It was very hard to get any room service. Due to the fact that no one was able to fully speak english. But a few people and I had to have a translator to get the darn room cleaned and it was horrible, if you said yes, I want this. They gave you nothing if you said no I don't want this. Then you got it, so it was very inconvenient. Therefore I rate the service very poor
Séjour de 14 nuits en mars 2024
Réponse de Customer Service le 17 mars 2024
Rhonda, we appreciate your feedback and are sincerely sorry to learn about the challenges you faced with room service and communication. It's important to us to deliver a seamless experience and we apologize for this inconvenience. We are aware of the situation and are working diligently to improve our language proficiency and misunderstanding concerns. We hope for the opportunity to serve you better in the future.

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 14 mars 2024
Thanks for the outstanding rating, Sarah!We're delighted your time at Sheraton Milwaukee Brookfield Hotel was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Leslie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Theres so much surrounding the hotel! A mall, movie theater, good restaurants
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 11 mars 2024
Leslie, it's fantastic to hear how much you appreciated the convenient locale of Sheraton Milwaukee Brookfield Hotel. We're glad that the nearby amenities, including a mall, movie theater, and exceptional dining options, added to your stay. Thank you for sharing your appreciation, and we look forward to welcoming you back in the future.

10/10 Excellent

Randolph

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great minus the remodel.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 5 mars 2024
Randolph, it's wonderful to hear that your stay at the Sheraton Milwaukee Brookfield Hotel was a pleasant one. We understand the current renovations may have caused slight inconveniences and we appreciate your patience during this time. We strive to improve and provide an even better experience for our guests. Thank you for your review and we hope to host you again soon.

10/10 Excellent

Tammy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice clean hotel.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 4 mars 2024
Tammy, it's delightful to hear you enjoyed your stay at the Sheraton Milwaukee Brookfield Hotel. Our aim is to provide a pleasing and spotless environment for our guests. We're glad we succeeded in your case. Thank you for choosing to stay with us. We hope to see you again in the future!

10/10 Excellent

David

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay!!
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 3 mars 2024
David, we're thrilled to know that you had an outstanding experience at Sheraton Milwaukee Brookfield Hotel. We're proud to serve as a great place for our guests and appreciate your kind feedback. Looking forward to welcoming you back in the future!

10/10 Excellent

Angela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I enjoyed my time here, would definitely go back
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 2 mars 2024
Angela, it's wonderful to hear that you enjoyed your stay at Sheraton Milwaukee Brookfield Hotel. We're thrilled you're considering returning, and we eagerly anticipate the opportunity to welcome you back.

10/10 Excellent

Victoria

Séjour de 1 nuit en février 2024
Réponse de Customer Service le 21 mars 2024
Victoria, we're thrilled to see you had an excellent stay at Sheraton Milwaukee Brookfield Hotel. Your high rating speaks volumes about your experience and we're pleased we could contribute to it. Thanks for opting to stay with us and we eagerly anticipate your return visit for another great stay.

2/10 Horrible

W

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The toilet came away from the wall in my room and when I tried to get the continental breakfast they told me it was for the elite guest and it was an extra $5 which I feel should have been comped due to the fact that I had issues with the toilet in my room that I could’ve gotten hurt…. So they rather save $5 than lose $100 cause after that I left a day earlier
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 21 févr. 2024
It's disheartening to hear about your recent experience. Issues with bathroom fixtures are certainly not part of the standard we strive for and we deeply regret your breakfast concerns. The availability of amenities is designated as per various guest categories, though it's never our intention to make guests feel less valued. We appreciate your feedback as it helps us work on these areas, and we hope you will reconsider returning for a more efficient stay next time.

10/10 Excellent

Kathryn

Les points forts : Infrastructures et conditions de l’hébergement
Nice and clean hotel has recently been updated
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 19 févr. 2024
Kathryn, we're delighted to hear you found the Sheraton Milwaukee Brookfield Hotel to your liking, particularly noting its cleanliness and recent updates. We strive to provide an exceptional experience and it's wonderful to know we succeeded. Thank you, and we anticipate your return in the near future.