First and foremost, working with Vacasa was a horrible experience, and frankly I wonder why VRBO allows them to advertise on their site. They're not owners, and as such are very rigid and hard to work with.
When we arrived at the property the code for entry didn't work. So had to spend time on the phone trying to even access the property.
Second, When we entered the house, it didn't take long to realize that there was white dog hair everywhere. If you sat down on the couch, and had a black t-shirt on, you were going to have a white back when you got up. I texted Vacasa about it, and they stated they would have someone come out to re-clean. However, that never happened.
Third, the shower in the upstairs hall bath didn't work. The handle came off in my friends hand, and it was obvious the property managers knew it wasn't working as there was several screws taken out. Again, I called Vacasa, and again, they did nothing to fix the issue.
Fourth, I thought I left a pair of shoes there. I asked Vacasa if they could just ask the cleaners if they saw them. Vacasa stated they charge $25 JUST to ask the cleaners if they saw the shoes!!!
Needless to say Vacasa is a insane rip off, and I feel bad for any owners that are using them to manage your property.
After all the issues I requested they reimburse some of our money. They stated they would, but shocker, I never heard anything more from them on the issue.
A couple of things of Note.
- The dock didn't have any cleats on it. Making it incredibly hard to tie up. Had to just use the posts.
- The gazebo looked very nice in the pics. However, it was insanely dirty and had an old grill etc. in it. Not actually usable.
The house could have been really nice, if it and the property were cleaned and maintained appropriately. The location is really nice in my opinion. I love that side of the lake, and is convenient to the Cove marina etc. It's nicely out of the way and very quiet.
Unfortunately, I will not be staying here again unless Vacasa is no longer managing the property. Furthermore, I will not be staying in any more properties that Vacasa manages. They're simply to difficult to work with.
