2/10 – Ungenügend
Anna
21. Sept. 2025
Verbesserungswürdig: Personal & Service
I’d like to express my extreme disappointment with the treatment I received during my recent stay, or attempted stay, at your property in Patterson, CA. Due to an error on my part, I had mistakenly booked my stay for 9/10 to 9/13. Realizing this on 9/8, I immediately made a new reservation for the 09/09. I then drove over five hours from San Bernardino with my children, arriving at the hotel around 5:30 AM on 09/09. Upon arrival, I waited in the lobby for over 30 min but saw no front desk staff. Out of desperation and exhaustion, I approached someone working in the kitchen and asked if he could assist. He claimed to be the manager and told me there were no rooms available for me. I explained that I had a reservation and asked if he could at least check the system. He refused, said they did not allow early check-ins, and very rudely told me to leave. He made no effort to check the reservation or help in any way. As a loyal Hilton member, I was completely shocked by this experience. I have never been turned away like this before, especially not in such a dismissive and degrading manner. In the past, Hilton properties have accommodated early check-ins, even if it required an extra fee. Instead, I was left outside the hotel, exhausted and in tears after a long drive, with my young children. This was the worst hotel experience I’ve ever had. I felt completely disrespected and mistreated, and I believe this situation was handled unprofessionally and without basic human decency.
Anna
Aufenthalt von 1 Nacht im September 2025