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Avis sur Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive

5 out of 5
Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive
Lot 59A Freeport, Seawind Key Investments Ltd, Montego Bay, Saint James

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 485 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 269 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 124 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 60 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 64 avis sur 1002." "

8,8/10

Propreté

8,6/10

Personnel et service

8,4/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Monika, Bruxelles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful hotel and surroundings, excellent food, friendly staff, great programme in the evenings, good offer of package trips, fantastic holidays!

6/10 Satisfaisant

Alexis Israel

Voyage en famille, Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
Upon arrival a staff asked what I needed, I asked for another drink and her response was… it’s raining you go get it. I was appalled and questioned my hotel selection. Bottom tear alcohol selections. Cleaning service was VERY pushy On checking out at 12 on a Monday… overall enjoyed Jamaica but expected better service for the price point.
Séjour de 6 nuits en mai 2024
Réponse de Jodian Bucknor le 28 mai 2024
Hi Alexis Israel, Thank you for choosing Secrets Wild Orchid for your holiday destination and sharing your comments with us. Our team takes pride in extending the warmest hospitality and regrets that this was not fulfilled for you. Our team will continue working to improve our overall standards so that our guests are happy and satisfied.Once again, our sincere apologies and thank you for your feedback.Regards,

10/10 Excellent

Jose

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly staff, good amenities
Séjour de 4 nuits en mai 2024
Réponse de Jodian Bucknor le 27 mai 2024
Hi Jose, Thank you for your excellent review. We are delighted you had an amazing time with us. We hope you will return soon.Regards,

10/10 Excellent

Eric

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Definitely had everything to offer. Already planning to go back.
Séjour de 3 nuits en mai 2024
Réponse de Jodian Bucknor le 24 mai 2024
Hi Eric, We are delighted we met your expectations and we hope you will be visiting us soon. Regards,

10/10 Excellent

olivia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I enjoyed my stay there
Séjour de 4 nuits en mai 2024
Réponse de Jodian Bucknor le 24 mai 2024
Hi Olivia, We are happy you had an amazing time with us. We hope you are panning to visit us soon. Regards,

2/10 Horrible

Wendy Leah

Voyage en couple
Les points faibles : Personnel et service
I will never return to this or choose any Hyatt property. After a potentially serious security incident, an untruth was shared with by the attending security officer. During my stay, despite repeatedly asking, I was never given an explanation as to the reason he did that. I had contacted security staff, and met with the security and concierge manager for a response. My post-stay Hyatt complaint related to the actions and inactions of staff and management was referred back to the hotel. I was finally informed by the Guest Relations manager that it, ie., the officer's shared misinformation, "was not best practice" and would be handled with the team member. My unresolved complaint about the concerning behavior of the Concierge manager stands. The end result of my written complaint to Hyatt, was an offer from the hotel for me to be upgraded with preferred club/butler amenties on a future stay in an "opportunity to serve me better." Because my holiday was spoiled and my trust lost in the Secrets/Hyatt brand, I do not want to return to the property. Their unsatisfactory final offer" stands and a refund for that 4 night stay refused. According to Hyatt Consumer Affairs, it is only the property's decision. Therefore, a guest can have an unhappy stay, and be invited back to the place they know you can't trust. No thank you. I will return to staying at Bonvoy properties where I have over 537 loyalty nights. I can trust Bonvoy!
Séjour de 4 nuits en avril 2024
Réponse de Jodian Bucknor le 10 mai 2024
Hi Wendy Leah, Your review shows that your experience was not the best and we regret that this was so. It would have been lovely to if we were able to resolve your issue(s) during your stay. Nonetheless, our team will continue working to improve our overall standards so that our guests are happy and satisfied.The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies.Regards,

2/10 Horrible

Cierra

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Came to Jamaica for a surprise family trip and was absolutely devastated by how terrible of an experience this trip was! My family paid over $2,000 to stay in the preferred wild orchid side of the resort.the preferred section is supposed to have updated rooms, a private beach and other amenities well our rooms smelled of mildew, had stains in the bed and the furniture was broken! Our shower also leaked constantly on the floor because the grout was missing! Also the staff was racist and ignored my family multiple times! There were occasions where we would go to the bar or see live entertainment and white people that came in after us were greeted promptly while it took over an hour for anyone to even offer us a water! As a black family we were so excited to experience our vacation but it was so sad to see the micro-aggressions from the staff! A white person would be in line behind us and the staff would go right over to them and ignore us! This happened numerous times during our stay and we were deeply disturbed by this! Staff members would also tell us to move from areas we paid for to make room for other white People. it began to rain and one of our family members was pregnant so walking around to eat dinner wasn’t safe for her to do in the rain and we requested the golf cart transportation which we were supposed to receive but they never came and we were told to just walk! Afterwards we saw other people being picked up which proves that golf carts were available!
Séjour de 2 nuits en mai 2024
Réponse de Jodian Bucknor le 8 mai 2024
Hi Cierra,Thank you for choosing Secrets Wild Orchid for your holiday destination and sharing your comments with us. Our team takes pride in extending the warmest hospitality and regrets that this was not fulfilled for you. . It would have been lovely to know what the challenges were so they could be fixed during your stay. Nonetheless, our team will continue working to improve our overall standards so that our guests are happy and satisfied. We hope you will give us another chance to make this right if you choose to visit us again. Regards,

10/10 Excellent

Shaun

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great time great environment food was good drinks were cold great place
Séjour de 3 nuits en mai 2024
Réponse de Jodian Bucknor le 7 mai 2024
Hi Shaun, Thank you for your excellent review. We are delighted you had an amazing time with us. We hope you will return soon.

4/10 Médiocre

Al Aziz

Les points faibles : Propreté et personnel et service
Séjour de 3 nuits en avril 2024
Réponse de Jodian Bucknor le 2 mai 2024
Hi Al Aziz, Thank you so much for choosing Secrets Wild Orchid Montego Bay as your vacation destination. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. Regards,

8/10 Bien

Shanalee

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property grounds are lovely and well kept. The room we stayed in was spacious however the bathroom shower area needed a little updating. Otherwise it was a great stay and the food was good.
Séjour de 2 nuits en avril 2024
Réponse de Jodian Bucknor le 30 avr. 2024
Hi Shanalee, Thank you for sharing your recent review of your stay with us. We are happy you had an amazing time with us. We look forward in welcoming you home soon.

10/10 Excellent

Nicole

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I recently had the pleasure of staying at Wild OrchidResort and it truly exceeded all expectations. From the moment I arrived, I was greeted with warmth and hospitality. The resort's stunning architecture seamlessly blends with the natural beauty of its surroundings, creating a serene and luxurious atmosphere. The accommodations were nothing short of spectacular. My room was spacious, elegantly furnished, and offered breathtaking views of the ocean/mountains/whatever the surrounding landscape is. The attention to detail was evident in every aspect, from the plush bedding to the carefully curated amenities. One of the highlights of my stay was the exceptional dining experience. The resort boasts a diverse range of culinary options, from gourmet fine dining to casual poolside fare. Each meal was a culinary delight, with fresh, locally sourced ingredients and innovative presentations. The resort's facilities are second to none. Whether relaxing by the infinity pool, indulging in a rejuvenating spa treatment, or participating in the various recreational activities offered, there is something for everyone to enjoy. What truly sets Wild Orchid Resort apart, however, is the impeccable service. The staff members are incredibly attentive, anticipating your every need and ensuring that your stay is nothing short of perfection. Overall, wild Orchid offers a five-star experience in every sense of the word. It's t!!!!!!! You will not be disappointed!
Séjour de 4 nuits en avril 2024
Réponse de Jodian Bucknor le 30 avr. 2024
Hi Nicole, Thank you for sharing your recent review of your stay with us. We are happy you had an amazing time with us. We look forward in welcoming you home soon.

10/10 Excellent

marvin

Séjour de 2 nuits en avril 2024
Réponse de Jodian Bucknor le 13 mai 2024
Hi Marvin, I am delighted you had an amazing time with us. We hope you will visit us soon. Regards,

8/10 Bien

Nicardo

Séjour de 2 nuits en avril 2024
Réponse de Jodian Bucknor le 10 mai 2024
Hi Nicardo, Thank you for your rating. We are happy you had a lovely stay and hope you will visit again soon.Regards,

8/10 Bien

Todd

Les points forts : Propreté
Séjour de 5 nuits en avril 2024
Réponse de Jodian Bucknor le 7 mai 2024
Hi Todd, Thank you for your lovely review. We are delighted you had an amazing time with us. We hope you will return soon.

10/10 Excellent

Francenis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Beautiful beach, great service, amazing food. The only thing I will point out is the building is a bit old.
Séjour de 3 nuits en mars 2024
Réponse de Shanekqua Campbell le 15 avr. 2024
Dear Francenis,Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

6/10 Satisfaisant

Hamik

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Shanekqua Campbell le 12 avr. 2024
Dear Hamik,Thank you so much for choosing Secrets Wild Orchid Montego Bay as your vacation destination. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies.Kind Regards,Shanekqua Campbell

6/10 Satisfaisant

Gurprith

Séjour de 4 nuits en avril 2024
Réponse de Jodian Bucknor le 2 mai 2024
Hi Gurprith, Thank you so much for choosing Secrets Wild Orchid Montego Bay as your vacation destination. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. Regards,

10/10 Excellent

Shenee L

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was beautiful. The rooms were beautiful, great staff, the food was not the best part, but the atmosphere was amazing. Definitely a nice getaway.
Séjour de 2 nuits en mars 2024
Réponse de Shanekqua Campbell le 9 avr. 2024
Dear Valued Guest,Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

2/10 Horrible

Karen

Voyage en groupe
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The rooms I was assigned had mold in them. One room also had roaches. My guest and I both got sick. Hotel management offered only half offf of our 3 nights stay. In order to receive the compensation, they required me to sign a liability waiver excluding them from all accountability for any long term damage the mold exposure may cause me. No way. Unacceptable. I will never return to this property.
Séjour de 3 nuits en avril 2024
Réponse de Shanekqua Campbell le 10 avr. 2024
Dear Valued Guest,Thank you so much for choosing our resort as your vacation destination. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. It is with great sadness we learn you did not have a pleasant experience with us.We assure you the concerns mentioned are not indicative of the norm; we adhere to strict clean complete procedures and a rigid pest control program. We take your feedback very serious and the details you have shared have been passed on to our health and safety team for review and action. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies.Kind Regards,Shanekqua Campbell

10/10 Excellent

Susan, Ajax

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The beach was private which was really nice. No one was there trying to sell you anything. We also really liked the fact that they would serve you drinks on the beach. We wished the spa services had been more affordable. Even with the coupons they were still way out of our price range.
Séjour de 7 nuits en avril 2024
Réponse de Shanekqua Campbell le 15 avr. 2024
Dear Susan,Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

10/10 Excellent

Bryon

Séjour de 4 nuits en mars 2024
Réponse de Jodian Bucknor le 2 mai 2024
Hi Bryon, Thank you for your excellent rating. We are happy you had an amazing stay and hope you will visit again soon.Regards,

8/10 Bien

Marissa

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service. Room had quite a few mosquitoes and evidence of incomplete room repairs.
Séjour de 3 nuits en avril 2024
Réponse de Shanekqua Campbell le 8 avr. 2024
Dear Valued Guest,Thank you for your excellent rating. We are happy you had a lovely stay. We do apologize for any inconveniences faced while at our resort. We look forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

8/10 Bien

Stephanie

Les points forts : Propreté et personnel et service
Séjour de 5 nuits en avril 2024
Réponse de Shanekqua Campbell le 8 avr. 2024
Dear Valued Guest,Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

6/10 Satisfaisant

Janet

Les points forts : Propreté
Les points faibles : Équipements
Property is located at the end of a peninsula and the grounds are beautiful. The buildings are in need of repair.
Séjour de 7 nuits en mars 2024
Réponse de Shanekqua Campbell le 8 avr. 2024
Dear Valued Guest,Thank you so much for sharing the review about your recent stay. We are pleased to note that you liked our property.The additional feedback that you have provided is greatly appreciated and will be used to make relevant improvements in the area.We look forward to welcoming you back home for a more memorable experience.Kind Regards,Shanekqua Campbell

10/10 Excellent

Brian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very relaxing
Séjour de 4 nuits en mars 2024
Réponse de Shanekqua Campbell le 8 avr. 2024
Dear Valued Guest,Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

10/10 Excellent

Roy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great property
Séjour de 2 nuits en mars 2024
Réponse de Shanekqua Campbell le 8 avr. 2024
Dear Valued Guest, Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

10/10 Excellent

Alfred

Séjour de 4 nuits en mars 2024
Réponse de Shanekqua Campbell le 22 avr. 2024
Dear Valued Guest,Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

8/10 Bien

Mark

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
I enjoyed the stay,
Réponse de Shanekqua Campbell le 1 avr. 2024
Dear Mark,Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

6/10 Satisfaisant

Reginald

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mars 2024
Réponse de Shanekqua Campbell le 1 avr. 2024
Dear Valued Guest,Thank you so much for choosing Secrets Wild Orchid Montego Bay as your vacation destination. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies.Kind Regards, Shanekqua Campbell

10/10 Excellent

Sharon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were blown away by the property! The views were breathtaking. The staff was the Best. Everyone was very friendly and helpful of all of our needs not to mention they were a ton of fun!
Séjour de 5 nuits en mars 2024
Réponse de Shanekqua Campbell le 29 mars 2024
Dear Sharon,Thank you for sharing the review of your recent stay with us. We are delighted to know that you enjoyed your stay.We look forward to welcoming you back home in the future.Kind Regards,Shanekqua Campbell

10/10 Excellent

JAIME ANDRES

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel overall was great, very good hardware, clean, great (although narrow) beach... i would improve the offer in the a la carte restaurants, but i liked the hotel.
Séjour de 3 nuits en mars 2024
Réponse de Shanekqua Campbell le 8 avr. 2024
Dear Valued Guest,Thank you for sharing the review of your recent stay. We are truly delighted to know that you enjoyed your time with us. The additional feedback that you have provided is greatly appreciated and will be used to make relevant improvements in the area.Kind Regards,Shanekqua Campbell

8/10 Bien

Richard

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Grounds were good. The only negative critique was that we had a rehearsal dinner reservation for a small group the food took long in between courses, one of the plates meal was not cooked properly and the attention to our table should have been more personalized and well staffed as we were a specific wedding group.
Séjour de 2 nuits en mars 2024
Réponse de Shanekqua Campbell le 19 mars 2024
Dear Richard,Dear Valued Guest, Thank you for providing feedback on your recent experience at our resort. We are thrilled that you enjoyed your time with us and the majority of your stay was to your liking. We have also noted your comments regarding areas you did not view as exceptional. It is unfortunate that you did not enjoy all our dining options and the experience. Our chefs are extremely flexible and accommodating and would have be happy to turn around any dissatisfying experience. Thank you for taking the time to share, your feedback is truly valuable and we hope to have the opportunity to redeem your confidence in your resort and services in the future. Kind Regards,Shanekqua Campbell

8/10 Bien

Kathy Lee

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fabulous setting! I would rate everything about this property an A . Unfortunately the food I would rate a C-
Séjour de 4 nuits en mars 2024
Réponse de Shanekqua Campbell le 19 mars 2024
Dear Kathy Lee, Thank you so much for sharing the review about your recent stay. We are pleased to note that you liked our property.The additional feedback that you have provided is greatly appreciated and will be used to make relevant improvements in the area.Thank you again for visiting Secrets Wild Orchid and we look forward to welcoming you back home for a more memorable experience.Kind Regards,Shanekqua Campbell

10/10 Excellent

Brandon

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff across the board were all polite and very helpful. Everyone was so positive and great to talk to. The hotel has a traditional yet upscale appeal. I would book the associate property next door the next time around, it's a bit more modern and party where this location has the chill relaxed vibe. With the VIP experience you have access to all of the properties which are are amazing. The private beaches are all in pristine condition with amazing views.
Séjour de 4 nuits en janvier 2024
Réponse de Shanekqua Campbell le 19 mars 2024
Dear Brandon,Thank you for choosing Secrets Wild Orchid and for sharing your feedback with us. The resort truly appreciates your kind comments about the team members, and overall amenities at the property. We will certainly ensure that these are well maintained and constantly improved. It was a pleasure hosting you and we eagerly look forward to welcoming you back home very soon.Kind Regards,Shanekqua Campbell

6/10 Satisfaisant

Kyle

Voyage en couple
Les points forts : Personnel et service
The beaches are narrow. Our room overall was large and clean except where the room safe is located. I went to pull down a bundle that we thought were extra blankets and the dust fell down like snow and there is an air vent up there that has never been cleaned.The bathroom could use a remodel and just not a coat of paint. The outside properties are beautiful and well maintained. And evey hallway that you walk aound offers a beautiful view of Montego Bay
Séjour de 5 nuits en mars 2024
Réponse de Serene Lloyd le 13 mars 2024
Dear Kyle,Thank you so much for sharing the review about your recent stay. We are pleased to note that you liked our property.The additional feedback that you have provided is greatly appreciated and will be used to make relevant improvements in the area.Regards,Serene Lloyd

10/10 Excellent

Travis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Serene Lloyd le 12 mars 2024
Dear Valued Guest,Thank you for choosing our resort for your recent vacation, we hope that you enjoyed your stay with us. Regards,Serene Lloyd

8/10 Bien

Anthony

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was clean, staff was very friendly. Food was pretty good, it was hit or miss on each restaurant but overall everything was good. Highly recommend, would go back to secrets wild orchid
Séjour de 5 nuits en mars 2024
Réponse de Serene Lloyd le 11 mars 2024
Dear Anthony, Thank you for choosing our resort as your vacation destination. We are delighted you enjoyed your stay. We look forward to welcoming you back home in the future.Regards, Serene Lloyd

4/10 Médiocre

Scott

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Unfortunately w/ in the first 5 mins our stay was Negative. As my fiance parked our rental car the 1 female at the Bell Hop stand around 5pm on Feb 23rd asked me if Id like a VIRGIN DRINK. I was polite and said no thank you. I had turned 46 the previous week & knew she had offered ne only a non alcohol drink because she ASSUMED I was pregnant. Im NOT pregnant!!! We then walked inside and the lady checking us in offered me/us champagne. I mentioned the incident & that i was extremely offended. At sych a high price point they better be giving me a baby gift if they think im pregnant. Again at 46yrs old Im not pregnant & this woman had no right to publicly humiliate me by her comment stating that i could only drink a virgin beverage. It affected the rest of our stay & affects me now a wk later. I expect a cheap motel employee to be careless, but never ever should i be body shamed when Im paying so much a night. The place was beautiful. The food was terrible at ALL the restaurants & you have to demand the bartenders make your drinks w/ decent alcohol. If not its cheap & tastes terrible. I actually had to demand they remake a drink w/ good tequila for a female i met at the pool. It was a huge humiliating disappointment staying here. If you need to go on a forced diet stay here The staff & food will make sure you starve.
Séjour de 2 nuits en février 2024
Réponse de Serene Lloyd le 5 mars 2024
Dear Scott, Thank you for taking the time to share your review of your stay. It seems there were some aspects of your stay that you enjoyed, but there may have been some areas that you were not completely satisfied with. We have always sought to recruit socially engaging employees with pleasant personalities, as we are fully aware that our team members are our greatest assets, so it is disheartening if you felt like your experience did not reflect this. Training continues to be a vital part of our improvement plan and as such, we have shared your feedback with our management team for action as required. Although an apology will not change your experience at our resort, please know that we extend it with all sincerity.Regards, Serene Lloyd

10/10 Excellent

Diamond, Stamford

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved everything about this hotel. Although we had a short stay the staff made us feel at home. We enjoyed every moment about it.
Séjour de 2 nuits en février 2024
Réponse de Serene Lloyd le 1 mars 2024
Dear Diamond, We are delighted your stay with us was a great one. It was a pleasure hosting you and we look forward to welcoming you back home in the future. Regards, Serene Lloyd

10/10 Excellent

Tyler Raymond

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would recommend to everyone!!!! Staff is so kind and helpful. Is a very clean resort and love that you can walk to all the other resorts. Good entertainment and view is 10/10. My girlfriend and I went for a get away and will definitely be back!
Séjour de 5 nuits en février 2024
Réponse de Serene Lloyd le 19 févr. 2024
Dear Tyler, We are delighted to read you had such a great stay with us. It was a pleasure hosting you and we look forward to welcoming you back home in the future. Regards, Serene Lloyd

10/10 Excellent

Mary Sung

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were so friendly!
Séjour de 3 nuits en février 2024
Réponse de Serene Lloyd le 6 févr. 2024
Dear Mary, Thank you for sharing your feedback and thank you for choosing our resort. It was a pleasure hosting you and we look forward to welcoming you back home in the future.Regards, Serene Lloyd

8/10 Bien

Dawn

Séjour de 5 nuits en janvier 2024
Réponse de Shanekqua Campbell le 21 mars 2024
Dear Dawn,Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

10/10 Excellent

Catherine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Well worth the trip! It was a lovely, quiet property. All the staff were amazing.
Séjour de 6 nuits en décembre 2023
Réponse de Serene Lloyd le 25 janv. 2024
Dear Catherine, We are delighted to note you had a great stay with us. It was pleasure hosting you and we look forward to welcoming you back home in the future. Regards, Serene Lloyd

10/10 Excellent

Brittany

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a beautiful resort but most of all the staff was amazing!! SO friendly and accomodating.
Séjour de 3 nuits en janvier 2024
Réponse de Serene Lloyd le 23 janv. 2024
Dear Brittany, It is such a pleasure to read you had a great stay with us. We hope to welcome you back home in the future. Regards, Serene Lloyd

8/10 Bien

Larry

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Everything was going great until we saw a roach in our room
Séjour de 3 nuits en janvier 2024
Réponse de Serene Lloyd le 19 janv. 2024
Dear Larry, Thank you sharing your review. We are pleased we were able to meet most of your expectations on vacation with us. The additional detail is certainly not the norm at our resort and although an apology will not change your experience at our resort, please know that we extend it with all sincerity.Regards, Serene Lloyd

10/10 Excellent

Kathleen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely beautiful staff fabulous room great spa facilities unbelievable restaurants wonderful
Séjour de 2 nuits en janvier 2024
Réponse de Serene Lloyd le 17 janv. 2024
Dear Kathleen, We are delighted to read you had such an amazing stay with us. We hope to welcome you back home soon.Regards, Serene Lloyd

8/10 Bien

Cathleen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2024
Réponse de Serene Lloyd le 17 janv. 2024
Dear Cathleen, Thank you for rating our resort. It was a pleasure hosting you and we look forward to welcoming you back home. Regards, Serene Lloyd

10/10 Excellent

Diane

Voyage en famille
Les points forts : Équipements
The resort had beautiful beaches and lovely grounds
Séjour de 5 nuits en janvier 2024
Réponse de Serene Lloyd le 16 janv. 2024
Dear Diane, We are delighted you enjoyed our resort. We look forward to welcoming you back home in the future. Regards, Serene Lloyd

10/10 Excellent

Christina, Muskego

Séjour de 7 nuits en janvier 2024
Réponse de Serene Lloyd le 5 févr. 2024
Dear Christina, Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home.Regards, Serene Lloyd

10/10 Excellent

SHONALI

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The beach was beautiful compared to other properties in Jamaica.
Séjour de 4 nuits en décembre 2023
Réponse de Serene Lloyd le 12 janv. 2024
Dear Shanali, Thank you for choosing our resort as your vacation destination. We are delighted to read you enjoyed your stay with us especially our beach. We hope to welcome you back home once more in future. Regards, Serene Lloyd