Needs new management, new instructions, repair and better maintenance, unimpressed.
That mouse feces on the dirty pull out really set the tone. The hand towel hooks were ripped out, not replaced. The glass planter is falling off of the wall above the toilet, itâs poorly managed / owned by Vacasa who âdidnât have informationâ about where a key was to the beach closet, they made no attempt to get with the owner while my items were locked (locks from inside) There was a big storm and the sliding glass door and window to the left took on water FYI, needs caulking. Main shower is not for tall people, not an issue just an FYI. Honestly it was way overpriced and I feel embarrassed bringing my family here, no idea how their reviews are that good. The check in instructions say to take the elevator, there isnât one. The door code was 10 digits so memorizing it wasnât easy. The AC worked well, floors were nice, beds were lower quality but not the worst. Everything about this property seems to be patch it cheap and overcharge.I contacted them, they didnât care.
Washer would not spin more than 2 items at a time. Mold on wall under ac unit. Saw bugs crawling on walls. Toilet paper holder was broke in madter bath.
Disappointing Experience â Needs Attention from Vacasa
Our stay was not what we expected. For a party of four, we were only provided with three washcloths and told to check the closets, after already stating I checked and they were emptyâI ended up using a large rag all week. The kitchen needs serious attention: the knives were so dull they were basically unusable, and the nonstick coating on the pans was peeling, making them unsafe to cook with.The couch had a strong musty, mildewy odor that made the main living area uncomfortable to use. There was also no first aid kit available, which became a real concern after someone in our group got a minor cut from the exposed metal siding on the oven.There are three flights of stairs, so anyone with mobility concerns should be aware. The garage space is also quite tightâour trunk hit the top, so you have to open it very carefully. The door lock felt loose and wasnât the easiest to use, which made our check-in tricky.Customer service was disappointing. I initially received generic, robotic responses from multiple Vacasa reps, and after being told the local team would follow up, I heard nothing for four days. Not my first bad experience with Vacasa either. This property could be much better with proper maintenance and attention to guest communication, but as it stands, I wouldnât recommend it.
The stay was awesome. Loved the views and how clean and neat the pad was. The only thing we noticed was when we used the dryer our clothes smelled of pets.
Everything was great except the mattress in the master bedroom. Every morning I got up my body felt like Mike Tyson had beat me and my husband. The place was and the view was breath taking.
Property was well cleaned and maintained. We felt AC noise was more, but there are many fans available we turned off the AC after sometime. Little more kitchen utensils would be nice other Overall wonderful experience, beach is steps away
The location was perfect and right in front of the beach. Great view and easy parking. The home was clean and spacious. Everything we needed as for stores, was close by. We will definitely stay here again if given the opportunity.