Dachterrasse

Bewertungen von Grand Mercure Mysore

5 out of 5
Grand Mercure Mysore
2203 60 New Sayyaji Rao Road, Nelson Mandela Circle, Mysore, Karnataka

Bewertungen

8.4

Sehr gut

143 von insgesamt 298 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
104 von insgesamt 298 Gästebewertungen haben eine Bewertung von 8 - Gut" "
23 von insgesamt 298 Gästebewertungen haben eine Bewertung von 6 - Okay" "
18 von insgesamt 298 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
10 von insgesamt 298 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.8/10

Sauberkeit

8.6/10

Personal & Service

8.4/10

Ausstattung

8.8/10

Zustand der Unterkunft

8.4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Sven, Frankfurt/M. and Kent,UK

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent option in Mysuru, great value
This is different standard to Mercure hotels in Europe, definitely 4 star. Everything in this hotel was great, in particular staff and room. The rooftop pool is also nice.
Aufenthalt von 1 Nacht im März 2018
Antwort von Shakti am 21. Mai 2018
Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Mysuru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice and new hotel, great value for money
Attention to detail, wonderful design and equipment, We also stayed the first night in Mysore in the JP Palace and even though it charges a similar rate, the Grand Mercure was significantly more value for money (nicer, newer, just more comfortable) Room were quite small, but still okay and very well equipped. Apart from this (minor) aspect everything was perfect!

8/10 – Gut

Nils

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Schönes Hotel
Schönes Hotel. Sehr guter Service. Dusche schwerer erreichbar (Bauweise).

10/10 – Hervorragend

Krishnakumar N

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The property and the stay was good. Health faucet has to be changed.
Aufenthalt von 1 Nacht im April 2024
Antwort von John Surendranath am 6. Mai 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 – Gut

Nitish

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The hotel is nice but the food can be improved. Also the responsiveness of the staff seems to be less which can also be improved. Rest all other things are great.
Aufenthalt von 1 Nacht im April 2024
Antwort von John Surendranath am 6. Apr. 2024
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

6/10 – Okay

Deepak

Gut: Personal & Service
I felt the photos used in marketing the property do not reflect the reality.
Aufenthalt von 1 Nacht im März 2024
Antwort von John Surendranath am 6. Apr. 2024
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

2/10 – Ungenügend

Ashish, Scottsdale

We had made reservations for 2 rooms on Expedia. Each room had their individual confirmation numbers by the hotel. But they said they could only give us one room.
Aufenthalt von 1 Nacht im März 2024
Antwort von John Surendranath am 6. Apr. 2024
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 – Hervorragend

Marjorie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent service, very helpful staff
Aufenthalt von 2 Nächten im März 2024
Antwort von John Surendranath am 28. März 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Grand Mercure Mysore.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 – Hervorragend

julia

Aufenthalt von 2 Nächten im Februar 2024
Antwort von John Surendranath am 28. März 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 – Gut

DAWN

Aufenthalt von 1 Nacht im Februar 2024
Antwort von John Surendranath am 28. März 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 – Hervorragend

Satheesh

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von John Surendranath am 29. Feb. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

6/10 – Okay

Vani

Gut: Personal & Service
expensive for what it offers
cramped quarters for a $120 (10,000 Rs) stay. Food was not bad but not stellar either.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von John Surendranath am 29. Feb. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 – Hervorragend

Ramamurthy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very convenient and clean. Staff very polite and helpful
Aufenthalt von 1 Nacht im Januar 2024
Antwort von John Surendranath am 29. Feb. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 – Hervorragend

Rama

Mit der Familie gereist
Gut: Ausstattung
The staff was excellent. They should hve a connsier at the desk to help guests with brouchers to help with their visit.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von John Surendranath am 29. Feb. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 – Gut

Kottur Chennareddy Chinnamuni

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Breakfast buffet is wide ranging, staff are very accommodating and helpful. Dinner service too is excellent, nothing is ever too much for the staff. Gym, pool and games facilities were really lovely and we made use of all. Rooms could be cleaner in my opinion, bathroom tiles were a little dated and there should be better attention to detail for the hotel standard.
Aufenthalt von 6 Nächten im Dezember 2023
Antwort von John Surendranath am 30. Dez. 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 – Hervorragend

Usha

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von John Surendranath am 30. Dez. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

6/10 – Okay

Nimish

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
the stay was terrible as the hotel could never manage any food services for hotel guest. all orders took more then 40-50 min to be served . there was no table set for morning breakfast , no management done for guest breakfast
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von John Surendranath am 30. Dez. 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 – Gut

Vishal

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von John Surendranath am 25. Dez. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 – Gut

Yatin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The breakfast buffet manager can do better to look after guests, like ask for coffee, live counter etc. When approached, service was provided. Room not cleaned by the time communicated to front desk - they had 3 hrs to do it. Bathrooms are super small. Not a 5-star bathroom.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von John Surendranath am 25. Dez. 2023
Dear Guest, At the onset I would like to apologise for the inconvenience caused to you and thank you for sharing the detailed feedback.We take guest feedback very seriously and ensure that we investigate our valued guest’s comments and utilize the learning for improving internal processes. I assure you that corrective actions has been immediately taken to avoid the same in future to keep our promise of delivering exemplary services at Grand Mercure Mysore.However please take this as an one off incident and hope you will not let this mar the overall experience and give us an opportunity to serve you again. It would be our pleasure to welcome you back to Grand Mercure and use that opportunity to mend the experience and create delightful memories for you. Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 – Hervorragend

Shanmuga nathan

Aufenthalt von 2 Nächten im November 2023
Antwort von John Surendranath am 25. Dez. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 – Gut

Sonali

Aufenthalt von 8 Nächten im November 2023
Antwort von John Surendranath am 25. Dez. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 – Hervorragend

Riddhi

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im November 2023
Antwort von John Surendranath am 25. Dez. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 – Hervorragend

Sunil

Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was excellent except the room size.
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von John Surendranath am 25. Dez. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von John SURENDRANATH am 26. Okt. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 – Gut

Wei

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Overall it's a nice hotel. Great breakfast offering and friendly stuff. My room carpet seems old, has white stains and an unfresh smell. I enjoyed shopping some souvenirs in the store within hotel.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von John SURENDRANATH am 16. Okt. 2023
Dear Guest,Thank you for your stay with us during your recent visit to Mysuru. We are glad that you had a comfortable stay with us and have noted your feedback with areas of improvement. We assure you that corrective actions have been taken to enhance our guest experiences.Look forward to serve you again soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 – Hervorragend

Michelle

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We enjoyed our stay. The staff was wonderful. The food was good and there was a wide variety. Our room was small but well appointed and clean. We were upgraded to a balcony room. The pool was beautiful.
Aufenthalt von 1 Nacht im September 2023
Antwort von John SURENDRANATH am 25. Sept. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

4/10 – Schlecht

Chick, Monmouth Junction

Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Sheets had stains on them and asked house keeping to replace , in the shower body lotion & shampoo had no labels couldn’t identify Could not shut off the TV
Aufenthalt von 1 Nacht im September 2023
Antwort von John SURENDRANATH am 25. Sept. 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 – Gut

Ekambaram

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
All good restaurant service is poor
Aufenthalt von 1 Nacht im August 2023
Antwort von John SURENDRANATH am 25. Sept. 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 – Hervorragend

Nikhil

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Overall a great stay
It was great except for the food.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von John SURENDRANATH am 6. Aug. 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Grand Mercure Mysore.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 – Hervorragend

Hitender

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The finest hotel we ever stayed.
Aufenthalt von 4 Nächten im Juli 2023
Antwort von John SURENDRANATH am 6. Aug. 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Grand Mercure Mysore.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 – Gut

Gautam, Chantilly

Gut: Sauberkeit und Personal & Service
We stayed 2 nights at the hotel. First off pros. Staff prompt and responsive to fix deficiencies. Courteous. Professional. However the hotel bills itself as 5 stars but realistically more like 3.5 to 4 stars. I had higher expectations. Examples. TV was not even connected first day and staff had to come and finagle behind the tv to reactivate it. Body wash was empty in bath upon our arrival. Shower curtains and bath mirror stained. Shower fixtures quite dull scratched and have lost their sheen. This was a reserved room for 3 people but only 2 bath towels stocked. The sofa bed was not stocked in advance with bedsheets or pillow. We had to request. In isolation each of the issues not significant but in totality did not live up to expectations for a 5 star facility.
Aufenthalt von 2 Nächten im Juli 2023
Antwort von John SURENDRANATH am 25. Juli 2023
Dear Guest, At the onset I would like to apologise for the inconvenience caused to you and thank you for sharing the detailed feedback.We take guest feedback very seriously and ensure that we investigate our valued guest’s comments and utilize the learning for improving internal processes. I assure you that corrective actions has been immediately taken to avoid the same in future to keep our promise of delivering exemplary services at Grand Mercure Mysore.However please take this as an one off incident and hope you will not let this mar the overall experience and give us an opportunity to serve you again. It would be our pleasure to welcome you back to Grand Mercure and use that opportunity to mend the experience and create delightful memories for you. Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 – Hervorragend

Rani

Aufenthalt von 2 Nächten im Juli 2023
Antwort von John Surendranath am 25. Dez. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 – Hervorragend

Deepak

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Kanchan Kumar am 11. Juli 2023
Dear Guest,Thank you very much for sharing this great review of your recent stay at Grand Mercure Mysore!. We are thrilled that you had a great experience dining at our hotel and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience.The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them.Again, we thank you for this very kind review and we look forward to serving you again in the near future. In the meantime, please keep safe and be well.Kind regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 – Hervorragend

mukunthan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Juni 2023
Antwort von Kanchan Kumar am 11. Juli 2023
Dear Guest,Thank you very much for sharing this great review of your recent stay at Grand Mercure Mysore!. We are thrilled that you had a great experience dining at our hotel and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience.The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them.Again, we thank you for this very kind review and we look forward to serving you again in the near future. In the meantime, please keep safe and be well.Kind regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

8/10 – Gut

Verifizierter Reisender

Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
First stay at Grand Mercure Mysore
The service was excellent. However, the rooms were not cleaned properly. The linens were soiled. The hallway carpet looked old and dirty. The hotel did not fees like a five star hotel.
Aufenthalt von 2 Nächten im Juni 2023
Antwort von John SURENDRANATH am 24. Juni 2023
Dear Guest Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 – Hervorragend

Mariana

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Customer service!
Aufenthalt von 1 Nacht im Juni 2023
Antwort von John SURENDRANATH am 24. Juni 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 – Hervorragend

Suhas B.

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A little pricey, but worth it
Stayed for a couple of nights with family (two rooms - interconnected). The hotel staff were young and friendly. The food (we had two breakfasts and one dinner) was quite good, with plenty of choices. The only small inconveniences were that the A/c. in one room was not very effective, but we managed by adjusting the settings, and the cleaning on the first day could have been better. The hotel seems to be favoured by families, which is a good sign. Overall, a great stay.
Aufenthalt von 2 Nächten im Juni 2023
Antwort von John SURENDRANATH am 24. Juni 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

10/10 – Hervorragend

Zeeta

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wonderful experience
Grand Mercure Mysore was a wonderful experience, staff were really helpful & approachable, room was in perfect shape & facilities were fabulous. Whatever you ask of them, they will get it for you. Only a small point here, you should have more games for the tiny tots like a play area, the one you had was for non-school going kids and very small.
Aufenthalt von 1 Nacht im Mai 2023
Antwort von John SURENDRANATH am 28. Mai 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Grand Mercure Mysore.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

6/10 – Okay

Hemasundar

Aufenthalt von 1 Nacht im April 2023
Antwort von Kanchan Kumar am 5. Mai 2023
Dear Hemasundar,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,John SURENDRANATHGeneral ManagerGrand Mercure Mysore

6/10 – Okay

Ekambaram

Mit einer Gruppe gereist
Verbesserungswürdig: Personal & Service
We had selected to pay at hotel and card would not charged until check in. But amount was debited from the card next day of booking. They are charging extra charges
Aufenthalt von 1 Nacht im April 2023
Antwort von Kanchan Kumar am 23. Apr. 2023
Dear Guest,Kindly note that as a process for reservation guarantee the card on file is validated with the booking amount. Please do advise and share the billing amount and invoice at ( Kanchan.kumar@accor.com) which as per you has been charged excess. We have checked the same from our end and the billing shows correct as per voucher.RegardsKanchan KumarFront Office Manager

8/10 – Gut

Jaisankar, Mounds View

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel is well maintained and at prime location accessible to various Mysore attractions. We enjoyed our stay.
Aufenthalt von 2 Nächten im April 2023
Antwort von Kanchan Kumar am 23. Apr. 2023
Dear Guest,Thank you very much for sharing this great review of your recent stay at Grand Mercure Mysore!. We are thrilled that you had a great experience dining at our hotel and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience.The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them.Again, we thank you for this very kind review and we look forward to serving you again in the near future. In the meantime, please keep safe and be well.Kind regards,Sunaina ManerkerGeneral ManagerGrand Mercure Mysore

2/10 – Ungenügend

Vishal

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Shame in the name of 5 star property. Nt evn 3star
Terrible house keeping. They did no check on if TV, Kettle, are working or even present. Took 4 hrs to settle down. They had not provided Fuctional tv, electric kettle, sufficient water bottles, tea cups, slippers, tooth brushes, towels even after repeatedly asking. If you are hungry, do not even attempt to order. It will take at least an hour even for snacks and that too exorbitantly priced. All food is good, but you cannot expect that every time it takes almost 2hrs if you going for Al carte.
Aufenthalt von 2 Nächten im April 2023
Antwort von Kanchan Kumar am 23. Apr. 2023
Dear Guest, At the onset I would like to apologise for the inconvenience caused to you and thank you for sharing the detailed feedback.We take guest feedback very seriously and ensure that we investigate our valued guest’s comments and utilize the learning for improving internal processes. I assure you that corrective actions has been immediately taken to avoid the same in future to keep our promise of delivering exemplary services at Grand Mercure Mysore.However please take this as an one off incident and hope you will not let this mar the overall experience and give us an opportunity to serve you again. It would be our pleasure to welcome you back to Grand Mercure and use that opportunity to mend the experience and create delightful memories for you. Best Regards,Sunaina Sharma ManerkerGeneral ManagerGrand Mercure Mysore

8/10 – Gut

Sudheer

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im März 2023
Antwort von Kanchan Kumar am 2. Apr. 2023
Dear Guest,Thank you for taking time out to review us and we are delighted to read your wonderful feedback.Set amidst the cultural capital of Karnataka, Grand Mercure Mysore has the perfect blend of traditional and contemporary which makes it a perfect setting for exploring this rich and diverse city.We are so grateful for your appreciation of the staff and facilities and am glad that you enjoyed every aspect of your stay with us. We feel humbled by your kind appreciation of the overall property.We look forward to welcoming you back again soon.Best Regards,Sunaina Sharma ManerkerGeneral ManagerGrand Mercure Mysore

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing Stay!
Amazing stay and the staff were excellent! Tunuja,Debyani,Babitha and Harshita were extremely helpful and courteous! Thank you!
Aufenthalt von 3 Nächten im März 2023
Antwort von Kanchan Kumar am 19. März 2023
Dear Guest,Thank you very much for sharing this great review of your recent stay at Grand Mercure Mysore!. We are thrilled that you had a great experience dining at our hotel and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience.The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them.Again, we thank you for this very kind review and we look forward to serving you again in the near future. In the meantime, please keep safe and be well.Kind regards,Sunaina ManerkerGeneral ManagerGrand Mercure Mysore

8/10 – Gut

Sushma

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great value for money
Aufenthalt von 2 Nächten im März 2023
Antwort von Kanchan Kumar am 19. März 2023
Dear Sushma,Thank you very much for sharing this great review of your recent stay at Grand Mercure Mysore!. We are thrilled that you had a great experience dining at our hotel and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience.The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them.Again, we thank you for this very kind review and we look forward to serving you again in the near future. In the meantime, please keep safe and be well.Kind regards,Sunaina ManerkerGeneral ManagerGrand Mercure Mysore

10/10 – Hervorragend

ryosuke

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
ホテルスタッフの対応がとても親切丁寧でした。快適に過ごせました。マイソールに行った際はまた泊まりたいです。
Aufenthalt von 1 Nacht im März 2023
Antwort von Kanchan Kumar am 19. März 2023
Dear Guest,Thank you very much for sharing this great review of your recent stay at Grand Mercure Mysore!. We are thrilled that you had a great experience dining at our hotel and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience.The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them.Again, we thank you for this very kind review and we look forward to serving you again in the near future. In the meantime, please keep safe and be well.Kind regards,Sunaina ManerkerGeneral ManagerGrand Mercure Mysore

6/10 – Okay

Gustavo

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great restaurant, cold but nice pool and good area. The problem was my small room on the 5th floor. I asked for a quiet room so was given a room at the end of the hall. There loud noises and explosions above all day and night from perhaps a generator that made it impossible to sleep. So avoid the 5th floor especially a room at the end if the corridor like mine
Aufenthalt von 2 Nächten im Februar 2023
Antwort von Kanchan Kumar am 19. März 2023
Dear Gustavo, At the onset I would like to apologise for the inconvenience caused to you and thank you for sharing the detailed feedback.We take guest feedback very seriously and ensure that we investigate our valued guest’s comments and utilize the learning for improving internal processes. I assure you that corrective actions has been immediately taken to avoid the same in future to keep our promise of delivering exemplary services at Grand Mercure Mysore.However please take this as an one off incident and hope you will not let this mar the overall experience and give us an opportunity to serve you again. It would be our pleasure to welcome you back to Grand Mercure and use that opportunity to mend the experience and create delightful memories for you. Best Regards,Sunaina Sharma ManerkerGeneral ManagerGrand Mercure Mysore

2/10 – Ungenügend

Suraj

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
We checked in at this property and it was a nightmare. They asked like 4 forms of ID and treated like us like a third world country people unless I showed my US passport and then the respect and the hospitality came out. We asked for ice cubes multiple times and got only once or twice. We were charged for breakfast for both days and they had to adjust it since we used breakfast only for a day!! And the manager took that offf as well for inconvenience. AC and phone never worked. When called front desk they sent some one up and he told this is how it is on AC and they don’t have spare phones!! Not a luxury hotel service overall.
Aufenthalt von 3 Nächten im Februar 2023
Antwort von Kanchan Kumar am 2. Apr. 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sunaina Sharma ManerkerGeneral ManagerGrand Mercure Mysore

4/10 – Schlecht

Winfried, Nashville

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit
Dirt and stains on carpet tiles broken
Aufenthalt von 2 Nächten im Februar 2023
Antwort von Kanchan Kumar am 12. Feb. 2023
Dear Winfried,Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Sunaina Sharma ManerkerGeneral ManagerGrand Mercure Mysore

6/10 – Okay

JONGJIN

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Sauberkeit
전반적으로는 괜찮았으나 청결은 좀 더 신경쓸 필요가 있습니다.
Aufenthalt von 1 Nacht im Januar 2023
Antwort von Kanchan Kumar am 29. Jan. 2023
Dear Jongjin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.We have noted your shared feedback in regards to cleanliness and assure you of corrective measures on the same.Best Regards,Sunaina Sharma ManerkerGeneral ManagerGrand Mercure Mysore