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Avis sur Four Points By Sheraton Nairobi Airport

4 out of 5
Four Points By Sheraton Nairobi Airport
9042/1044 Tower Avenue, Jomo Kenyatta International Airport, Nairobi, Nairobi

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 518 avis sur 732." "
Note des voyageurs de 8 (Bien), d’après 138 avis sur 732." "
Note des voyageurs de 6 (Satisfaisant), d’après 32 avis sur 732." "
Note des voyageurs de 4 (Médiocre), d’après 21 avis sur 732." "
Note des voyageurs de 2 (Horrible), d’après 23 avis sur 732." "

9,6/10

Propreté

9,4/10

Personnel et service

9,2/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Karim

Séjour de 1 nuit en avril 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 23 avr. 2024
Dear Karim On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Patrick TSHILOMBA

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
J’étais très bien prise en charge…
Séjour de 1 nuit en mars 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 30 mars 2024
Dear Patrick TshilombaOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

herve

Séjour de 1 nuit en octobre 2023
Réponse de Natasha le 19 oct. 2023
Dear HerveOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha MwangiHOTEL MANAGER

10/10 Excellent

Benoit

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel parfait pour prendre l’avion très tôt le matin. Propre, bon restaurant, personnel agréable, tout est parfait. Sauf le prix! Tout est cher à l’hôtel.
Séjour de 1 nuit en février 2023
Réponse de Natasha Mwangi le 20 févr. 2023
Dear BenoitOn behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.Sincerely,Natasha MwangiRooms Division Manager

6/10 Satisfaisant

Maximilien

Séjour de 1 nuit en octobre 2022
Réponse de Natasha Mwangi le 13 oct. 2022
Dear MaximilienOn behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.Sincerely,Natasha MwangiRooms Division Manager

10/10 Excellent

Monique

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lieu de l'hôtel et mode de transport entre l'aéroport et l'hôtel très rapide et efficace. Excellent établissement pour les clients en transit.
Séjour de 1 nuit en septembre 2022
Réponse de Natasha Mwangi le 5 oct. 2022
Dear Monique,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.Sincerely,Natasha MwangiRooms Division Manager

10/10 Excellent

Aimée Carole

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L'accueil était agréable. Personnel accueillant,
Séjour de 1 nuit en juillet 2021
Réponse de Natasha le 31 août 2021
Dear Aimée Carole . We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi. We look forward to welcome you to our hotel. Thank you and kind regards

8/10 Bien

Frédéric

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2021
Réponse de Natasha le 18 mars 2021
Dear Frederic We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi. We look forward to welcome you to our hotel. Thank you and kind regards

10/10 Excellent

Bertrand

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour agréable
Accueil souriant et checking rapide Le pickup à l’aéroport parfait avec un transport individuel Personnel toujours à l’écoute
Séjour de 2 nuits en janvier 2021
Réponse de Natasha le 8 févr. 2021
Dear Bertrand. We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi. We look forward to welcome you to our hotel. Thank you and kind regards

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nuit pour transit au Kenya
Une navette gratuite de l'aéroport à l'hôtel, un service effectué avec beaucoup de professionnalisme, un rapport qualité-prix très intéressant. Je conseille cet hôtel Four Points de l'aéroport de Nairobi.
Séjour de 1 nuit en décembre 2019
Réponse de Natasha le 18 déc. 2019
Dear Stephen . We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi. We look forward to welcome you to our hotel. Thank you and kind regards

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2019
Réponse de Natasha le 6 nov. 2019
Dear Guest. We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi. We look forward to welcome you to our hotel. Thank you and kind regards

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2019
Réponse de Natasha le 20 sept. 2019
Dear Guest . We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi. We look forward to welcome you to our hotel. Thank you and kind regards

10/10 Excellent

Michelle

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
perfect place to stay at the airport
5 minutes from the airport terminal, with free individual airport transfer service. comfortable and clean and quiet rooms for a good night’s sleep before or after a flight. Perfect!
Séjour de 1 nuit en septembre 2019
Réponse de Natasha le 20 sept. 2019
Dear Michelle. We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi. We look forward to welcome you to our hotel. Thank you and kind regards

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Probleme de reservation. Hotel difficile a joindre par telephone et mail
Séjour de 1 nuit en juillet 2019
Réponse de Natasha le 5 août 2019
Dear Guest We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi. We look forward to welcome you to our hotel. Thank you and kind regards

10/10 Excellent

benoit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2019
Réponse de Natasha le 25 janv. 2019
Dear Guest, Greetings of the day!! Thank you very much for sharing your review of our property with the online world. We are delighted that you found our property beautiful, modern and comfortable not forgetting the professional members of staff. I will pass on the compliments to the team. Our location is ideal for a guests who has an early flight to catch. Your amazing review is very encouraging and help us to even strive harder to keep up the good work. We look forward to welcome you to our hotel. Thank you and kind regards

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Qualité du service impeccable, personnel souriant t
Séjour de 1 nuit en octobre 2018
Réponse de Natasha le 4 oct. 2018
Dear Guest, Greetings of the day!! Thank you very much for sharing your review of our property with the online world. We are delighted that you found our property beautiful, modern and comfortable not forgetting the professional members of staff. I will pass on the compliments to the team. Our location is ideal for a guests who has an early flight to catch. Your amazing review is very encouraging and help us to even strive harder to keep up the good work. We look forward to welcome you to our hotel. Thank you and kind regards,

10/10 Excellent

Nicolas

Hotel idéal pour transit à Nairobi
Arrivée tardive à 2h du matin, suite à plusieurs vols, pour une nuit de transit. IMPECCABLE, navette de l'aéroport à l'hôtel, accueil, enregistrement, qualité de la chambre et literie, petit déjeuner, etc. RAS. Je reviendrai sans aucun doute. Je recommande vivement l'hôtel, très pratique lorsque vous êtes en stop à l'aéroport.
Séjour de 1 nuit en septembre 2018
Réponse de Natasha le 17 sept. 2018
Dear Nicolas Thank you very much for sharing your review of our property with the online world. We are delighted that you found our property beautiful, modern and comfortable not forgetting the professional members of staff. I will pass on the compliments to the team. Our location is ideal for a guests who has an early flight to catch. Your amazing review is very encouraging and help us to even strive harder to keep up the good work. We look forward to welcome you to our hotel. Thank you and kind regards,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en août 2018
Réponse de Natasha le 12 août 2018
Dear Guest, Greetings of the day!! Thank you very much for sharing your review of our property with the online world. Our location is ideal for a guests who has an early flight to catch. Your amazing review is very encouraging and help us to even strive harder to keep up the good work. We look forward to welcome you to our hotel. Thank you and kind regards

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Expérience d'une nuit, donc pas très objectif. Mais hôtel tout neuf et propre. Il est à proximité de l'aéroport avec navette, donc un gros plus.
Séjour de 1 nuit en juin 2018
Réponse de Natasha le 29 juin 2018
Cher invité, Salutations de la journée !! Merci beaucoup de partager votre avis sur notre propriété avec le monde en ligne. Nous sommes ravis que vous ayez trouvé notre propriété belle, moderne et confortable sans oublier les membres du personnel professionnel. Je vais transmettre les compliments à l'équipe. Notre emplacement est idéal pour les clients qui ont un vol tôt pour attraper. Votre avis incroyable est très encourageant et nous aide à nous efforcer encore plus difficile de continuer le bon travail. Nous sommes impatients de vous accueillir dans notre hôtel. Merci, amicalement

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Notre vol était en retard et l hôtel ne nous a pas attendu alors que nous avions demandé un accueil en précisant le numéro de vols...vu que c est un hôtel à l aéroport qui dispose d une connection directe avec le planning des vols, ils auraient pu s en apercevoir et anticiper.
Réponse de Natasha le 27 mars 2018
her David Salutations de la journée !! Merci beaucoup de partager votre avis sur notre propriété avec le monde en ligne. J'apprécie vos diverses observations car c'est à travers vos critiques appréciées que nous ciblons les domaines problématiques pour l'amélioration continue. Je fais des excuses sincères pour la déception dans le transfert de l'aéroport n'étant pas à vos attentes. J'ai discuté de vos observations sur la norme de transfert aéroportuaire avec des collègues préoccupés par l'amélioration continue. Notre emplacement est idéal pour les clients qui ont un vol tôt pour attraper. Votre avis est très encourageant et nous aide à nous efforcer même plus difficile de continuer le bon travail. Nous sommes impatients de vous accueillir dans notre hôtel. Merci, amicalement

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2018
Réponse de Natasha le 5 mars 2018
Dear Guest, Greetings of the day!! Thank you very much for sharing your review of our property with the online world. I will pass on the compliments to the team. Our location is ideal for a guests who has an early flight to catch. Your amazing review is very encouraging and help us to even strive harder to keep up the good work. We look forward to welcome you to our hotel. Thank you and kind regards,

10/10 Excellent

Margaret

Les points forts : Équipements
From the moment I made the reservation it went smoothly. I was particularly impressed by the prompt responses of the hotel staff… they were very kind and reassured me. Thank you very much. We’ll be back.
Séjour de 1 nuit en mai 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 24 mai 2024
Dear MargaretOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Larry, The Woodlands

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great value
Séjour de 2 nuits en mai 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 22 mai 2024
Dear LarryOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Sandra

Les points forts : Infrastructures et conditions de l’hébergement
Great client service
Séjour de 1 nuit en mai 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 15 mai 2024
Dear SandraOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Sandra

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Arrived in the rain and dark so not seen the property outside but inside lovely and great care taken to make us feel welcome
Séjour de 1 nuit en mai 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 7 mai 2024
Dear SandraOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Toshiya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 25 avr. 2024
Dear ToshiyaOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

8/10 Bien

Adesoye

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
As far as Airport hotels goes, this property ticks all the boxes and offers more. the property is fresh and extremely well managed. The plus is the rooftop restaurant. the room sizes are good for the weary traveller that needs comfort. The airport pick up and shuttle to the airport 24/7 was reliable. This is very important when you arrive late and need to catch an early flight. I will stay here again if the need arises.
Séjour de 1 nuit en avril 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 22 avr. 2024
Dear AdesoyeOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Naveen

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Short stay accomodate to serve the breakfast 4:00 am
Séjour de 1 nuit en avril 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 16 avr. 2024
Dear Naveen On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha MwangiHOTEL MANAGER

10/10 Excellent

Job

Séjour de 1 nuit en avril 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 7 mai 2024
Dear Job On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha Mwangi

8/10 Bien

Tabitha

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is my second time visiting four points. I love how convenient it is. After a 20 hour flight the bed was so comfortable. I felt well rested in the morning. The breakfast buffet has so much variety, fresh and delicious. The staff are all excellent from the free shuttle pick up to the staff at the buffet. The only issue which was quickly resolved was empty soap in the shower and hand towels.
Séjour de 1 nuit en avril 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 19 avr. 2024
Dear TabithaOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Aleksey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place and stuff are friendly.
Séjour de 1 nuit en avril 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 15 avr. 2024
Dear Aleksey On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Doug

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very nice
Séjour de 1 nuit en avril 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 13 avr. 2024
Dear DougOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

8/10 Bien

Alick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good for staying overnight when transiting
Séjour de 1 nuit en mars 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 6 avr. 2024
Dear AlickOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Peterson

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic staff and facility overall. I would like to give a shout out to airport shuttle drivers Charles and Isaiah, front desk Evelyn and Jacklyn, spa coordinator Catherine, Gym trainer Samuel. I highly recommed Four Point Sheraton-Nairobi Airport.
Séjour de 1 nuit en avril 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 5 avr. 2024
Dear Peterson On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

8/10 Bien

Mark, Pomona

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient, comfortable
Séjour de 1 nuit en février 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 25 mars 2024
Dear Mark On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Near to airport friendly staff, excellent breakfast.
Séjour de 1 nuit en mars 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 20 mars 2024
Dear WilliamOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Deborah

Séjour de 1 nuit en mars 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 20 mars 2024
Dear DeborahOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Julie, Chingford

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel staff are really helpful and knowledgeable. The hotel itself is within the airport and they have a shuttle service to and from JKIA. It has a relaxing rooftop bar, restaurant and pool. For the early risers breakfast starts at 5am every day of the week.
Séjour de 1 nuit en mars 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 4 mars 2024
Dear JulieOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Tracy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
After a long flight, I always appreciate the shuttle service provided by the hotel and the 5 minute drive that it takes to arrive at the hotel. The hotel itself is super clean, the staff are always helpful and friendly, and the rooms and food are excellent. The 5th floor pool area is beautiful.
Séjour de 1 nuit en février 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 28 févr. 2024
Dear TracyOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

6/10 Satisfaisant

Eileen

Voyage en famille
Les points forts : Propreté et personnel et service
Property is old and needs renovation. The Crown Plaza is a much better option for travelers.
Séjour de 1 nuit en février 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 12 mars 2024
Dear Eileen On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

MARK, PEOSTA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Get nice hotel, close to the airport.
Séjour de 1 nuit en février 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 26 févr. 2024
Dear Mark On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha MwangiHOTEL MANAGER

10/10 Excellent

James

Les points forts : Équipements
Beautiful hotel very safe great bar / restaurant and roof pool
Séjour de 1 nuit en février 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 26 févr. 2024
Dear JamesOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha MwangiHOTEL MANAGER

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great staff.
Séjour de 1 nuit en février 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 22 févr. 2024
Dear LisaOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Amy, Chicago

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Beautiful property and lively atmosphere.
Séjour de 1 nuit en février 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 22 févr. 2024
Dear Amy On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

eirik

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel close to airport, amazing courtesy pick up at airport, reception staff very polite and helpful. Complementary dinner due to slight delay in the room being ready. Fantastic breakfast with fresh made foods and hot and warm dishes. I would rate this hotel to same standard as Asian 5 star hotels and amongst the very best in Nairobi
Séjour de 1 nuit en février 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 22 févr. 2024
Dear EirikOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Tayo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Peter and Robert and the kitchen staff were very nice
Séjour de 3 nuits en février 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 22 févr. 2024
Dear Tayo On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

8/10 Bien

Dena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
High quality cookie-cutter airport hotel
Obviously,proximity to airport is the draw here. My plane was met as expected, and there is a shuttle going to the airport every 5 minutes. Lots of airline employees use this, which may be why it feels so cold and impersonal, compared to other hotels I have stayed in in Nairobi. Room was small-ish but adequate. Nice bathroom and great shower. Good breakfast buffet, nice restaurant, pretty swimming pool.
Séjour de 1 nuit en février 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 17 févr. 2024
Dear DenaOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Natasha Mwangi

10/10 Excellent

Michele

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 17 févr. 2024
Dear MicheleOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Adrian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice
Séjour de 1 nuit en janvier 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 12 févr. 2024
Dear Adrian On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bien

Karina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Natasha Mwangi HOTEL MANAGER le 9 févr. 2024
Dear Karina On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.