My family was very excited for our stay at this property. We drove 12 hours to get to it and upon check-in, were greatly disappointed.
There were four of us. We picked this property because we each wanted our own room with bathroom, as well as the rooftop patio and hot tub.
I stayed on the fourth floor, my sister and aunt on the second floor, and my mother on the first. (There is an extra-long staircase from the garage to the main floor and also to each floor after). We arrived at 5pm and upon checking out our rooms, we found that while all of the beds were made, the top two floors had dirty sheets. Hair in the beds, crunched up sheets under the covers and clearly slept on. The dishes were not clean and had to be rewashed. There was a broken wine glass in the cabinet and a corkscrew with a cork stuck up inside it. The couch in the living room was worn, with a cigarette burn, and the backing was popping out the backside. The toaster does not work on one entire side and the other side , one of the clamps swallows the toast, causing it to get stuck. The couch on the rooftop patio is in poor shape with the plastic weaving broken/unraveled, and to top it all off, the hot tub was dirty and smelled like it had bacteria/pee.
To make a long story short, we had to wash sheets before we could sleep, and we went around with the host for 24 hours, not getting anywhere. Finally we contacted VRBO. We lost 2 nights in the hot tub and spent many hours on the phone trying to fix things.