2/10 – Ungenügend
Caroline W.
14. Apr. 2025
Inaccurate Listing and Unhelpful
We booked this cabin for a long weekend to get away. The original listing stated that there is no TV, but Wifi is available. On our way to the cabin I began reviewing our check-in email and it stated "Wifi is unavailable at this time". This wording led me to believe that maybe it was down or broken. We stopped to pick up dinner and I managed to get a hold of a customer service agent and they stated the Wifi would be "down" all weekend. I explained that with our jobs and caring for a elderly relative that this is not going to work for us. I asked if there was somewhere they could move us to, which they said yes to, but we would have the pay the cost difference. We decided to drive up to the cabin anyway to see if maybe we had some cell service? Of course there was nothing, so we decided to go home. On the way home I talked to a manager who stated the property never had wifi and that they are fully booked an have nowhere to move us. Due to our situation I do not book remote locations without wifi, so I find this hard to believe. We spent some time going back and forth and ultimately we had to dispute the charges as they refused to refund us. I would highly recommend that the owners work on communication and customer service. Being sure all employees are on the same page and that listings are accurate is important. We had a whole weekend away go to waste because of inaccuracy and poor customer service.I would not recommend staying with this company at all.
Caroline W.
Aufenthalt von 2 Nächten im März 2025